Doordash

First of all the Non American Incompetent Representatives You get when You call are nothing but liars and just give You the runaround if god forbid You come across any issues with an order etc, I recently got tried out the supposedly Free Trial thing for Dash Pass and cancelled it right away to find out the thieves charged Me $9.99 and I was told it would be refunded within 5-7 days etc by a handful of Incompetent Reps and then when I had to call for the 13th time in a 4 day period I found out that I was actually not going to get refunded for the $9.99 I was wrongfully charged for a free trial that was cancelled right away, I ended up having to open a Credit Card Dispute with My Bank and file Complaints with BBB, CRA, FTC, etc and now having to leave Negative Reviews all over the Internet, unless You want to be lied to and stolen from I wouldn't suggest using Doordash to have anything Delivered.

DoorDash is by far the worst of all the delivery apps. Were you hoping not to receive an item you ordered? Or to receive *at least* one incorrect item? Or to have to wait 20+ minutes for the delivery person after they've already left the restaurant that was only five minutes from your house? All while paying not only $9.99 for DashPass (which is a rip-off, by the way, because there is still a delivery fee for most restaurants) and ordering twice a week, but also having to pay the additional DoorDash fees with each order and tipping well, but then getting attitude from your slow delivery person and ending up with cold food every time. If DoorDash support was actually helpful and/or would re-imburse me, that would be one thing, but I can't even change the tip amount (where I'm tipping 18% for a person to go to a restaurant that's five minutes away from me and then call and expect me to come downstairs and outside to their car to meet them to get the food. What am I tipping you for? Because it's certainly not exceptional service). I've cancelled my DoorDash subscription and deleted the app. If I want delivery, I'll be using SkipTheDishes and UberEats from now on.

I got an incomplete order from Nando's. When I contacted the driver he said he couldn't go back there so I had to eat without the drink I paid for.
Bad service!

Worst customer service experience in YEARS! I asked for a simple callback and their escalations team was incapable of having someone call me back. Seriously you fraudulently charged my card twice AFTER I removed my billing details and then you can't be bothered to follow through with a callback... Seriously I would not EVER recommend this company. I will be sending social media and written inquiries to the companies that trust them in ERROR to delivier their food. WORST COMPANY EVER! AND YES I am saying that as a working single woman! WORST COMPANY EVER! I have chat transcripts if you would like to have copies... worst service

I made an order online through Walmart for delivery and they use Door Dash. The order that was just delivered was not delivered by the dasher assigned to my order but by some guy she knows who is "helping" her deliver orders. I tried to call her several times and the first time she picked up would not say anything. The other 7 times I tried to call it went straight to voicemail and the automated system said her voicemail is full. I was trying to make sure she found my place because it's literally behind 2 other houses and several delivery people have problems finding my place. Why is this dasher having this guy deliver orders for her instead doing it herself? He's not getting paid for it. It's a good thing I went outside and dude actually found my place. As you can see by the photo, they don't like to take pics of where they actually leave orders. Just the general vacinity.If I could actually call Door Dash and them look up my Walmart order I would report this dasher. As it is, I gave this dasher 1 star and no tip cause she never actually showed up herself. This is the most unprofessional thing I've ever seen, concerning delivery drivers. Smh.

I placed an order for 5 items for my coworkers and I through Door Dash. I selected "if sold out, go with merchant recommendation" for each item, since we were hungry. I tipped based on the original total for 5 items. I placed the order, and a couple of minutes later I got 4 separate emails saying "this item is sold out, you are being refunded." The thing is, none of the items they emailed me about were items I ordered. When I got the delivery, I only got 1/5 of the items I ordered. If 4/5 of the items are sold out, and 4/4 of the replacements are sold out, give me a call at that point and tell me what my options are. I called them and no one answered and the message said to "call back." I wasn't given a chance to adjust the tip based on the new total. The next day, I talked to a customer service rep from Door Dash and the only thing they offered me was to give me back my tip, out of the drivers pocket. I was appalled. I will never use Door Dash or go to Einstein Bros Bagels ever again.

Beware of door dash if you're hungry! My wife and I placed an order through door dash. I provided the driver with the specific location (building number and room number). The tracking showed that the driver drove past the hotel, and that the order was delivered, but it wasn't. I walked to the front gate of the hotel, and the security guard stated that nobody came from door dash. He stated that any delivery persons that enter the gate, must let the guard know where they are delivering to. The driver followed the route for door dash to make it appear that they came, just for tracking purposes, but drove past the hotel. I called the number that came up for the driver, which end up taking me back to door dash. I asked to file a complaint and was told by the person on the phone from door dash that she could not hear me, so she would have to disconnect the call. I called back and it was a long wait before someone answered the phone. When I finally got through, I explained to the next rep that I did not receive my order. The rep gave me an option to receive a door dash credit or have the monies refunded back to my account. I asked to have the monies credited back to my credit card, and they gave me a $17.00 door dash credit. The door dash rep was very apologetic, but it still did not help with our hu ger.

Hard to say whether DoorDash or Ubereats has the worst customer service. Food often goes to wrong address. DoorDash entices you to order by giving you a short delivery window with a total delivery time of about an 1.5 hours at the tail. After giving an initial delivery window and assigning a Dasher, they will update that the Dasher has other deliveries first, reassign your order when delivery is expected or show a Dasher at the store waiting when the Dasher is someplace else entirely. NO customer service available until 1.5 hour window expires. Then it's a hunt for the customer service number. If food is cold, no refund. If food is melted, no refund. Missing items, sometimes a refund, sometimes a partial refund. Poor packaging, leaks, bad food - no refund.The partial refunds are a fraction of what you paid. You have to claw back your tip when your service is bad. Often Dashers leave order outside the door and never tell you it's there (even when your app says "hand it to me." If ordering groceries/sun dries, check bag before Dasher leaves and know that your order will rarely contain your exact choices and substitutions often make no sense. DD knows their only competitors are Ubereats and the services they own, and Ubereats, has arguably, even worse customer service. Choose a service that lets you tip AFTER you get your order - and tip!