Doordash

Ordered $17 of Taco Bell food cost $53 AND got order missing taco, desset, and the cinn twist order was only 50%. BS there is no quality control on the food that is GIVEN to the hungry doordash drivers.

Door dash accepts your proif of stolen products from dashers and then says yoh have reached the limit. Now the dashers can steal from you at will. WTF?!?!?! Very crooked and bad company!

NEVER EVER use DoorDash. I've been using the app for a bit, and even eventually subscribed for the DashPass. I work ridiculous hours and the thought of having something delivered was great. I would order multiple times a week, paying the exorbitant charges because you have to pay for convenience. My issue isn't with the ridiculously high fees, it's with the customer service. Usually there are no issues, but when they are, I report them to the app as I learned that the restaurant I ordered from would usually tell me to take up the issue with DoorDash. I'd not get my order, but someone else's. Food would be wrong. I'd be missing items. Sometimes the food would not even arrive. Usually DoorDash would issue a credit of some sort. What finally pushed me over the edge was that I placed several orders over a two day span and they were comically wrong, reported to DoorDash, and the first time in this particular comical error, their representative promised credits. The credits never appeared. I called to speak to a representative and they tell me that they couldn't process it but they'd forward my claim to their tech department. I order again... Another issue. Can't get any credits. I ordered again, dasher seemingly drops off the food, I go to pick it up not a minute later and the food is nowhere to be found. I call DoorDash and they tell me there's nothing they can do because I have had too many issues in the past and they wouldn't be able to assist. Spoke to several representatives and they accused ME of being suspicious. I could go on and on about this but I've chosen to never do business with them again.

I placed an order through GrubHub for a restaurant walking distance from my home. I was very sick and this is the only reason I opted for a delivery system. An hour and ten minutes after the order was placed (ten minutes past projected delivery time) the driver called to tell me that the restaurant did not have the shrimp wrap that I ordered (my husband ordered barbeque wings as well). I told the driver that I would take hot wings. The driver then texted me asking me what I had asked for. He then called me back and asked what I wanted. He clearly spoke limited English and did not understand. Frustrated and starving at this point, I cancelled the order and had my husband place an order for pickup. The driver said okay and told me that I could cancel through the website, which I did. I waited a few days to see if the payment would be refunded. It wasn't, so I contacted the company. They are telling me that the ordered had already been picked up before I cancelled so I cannot receive a refund. I know that this is incorrect because the driver called me to tell me that they didn't have what I wanted and that I needed to order something different, which I never did. In the very least, I should have received a partial refund. At this point, I am fed up with the lack of customer service and organization.

Spent 3 hrs trying to place an order online, but they've enhanced security, so you either need to give them 2 cards, or verify your existing card. However I also don't have the app (phone wont download anything anymore) and apparently you can only verify your card through the app. 1st customer service rep said he'd email me the directions to trouble shoot, and never did. 2nd rep emailed me info on how to verify the card

"The DoorDash app will ask you to verify the credit card details. If you have the card that is saved in your account on you, you can choose to either Scan Payment Card or go to More Options.

The scan option will enter your card details automatically. Check to make sure that the credit card number, expiration date, and security code were entered correctly. Any mismatch could cause the order to fail. After checking the details, click Verify and Place Order."

However The online ordering plat form only gives you the option to add another card. When I tried to tell the 3rd rep this, they gave me the same info about the app, when I tried to explain that those options weren't available online they ended the help session without a word.

Do your self a favor, avoid Doordash like a confirmed COVID-19 patient with Leprosy spewing blood from every orifice, because they only want to gouge you for money, with no care for service or customer care

I always order from doordash, mind you I order so much it's not funny, and normally I genuinely enjoy my food. Tonight was an experience that has made me rethink ever reordering this company again. Not only did my food get dropped off at the wrong address(a few houses down), it was ice cold (mind you the temp was probably in the 40's) and at the wrong temp by the time I found my food. She did call but mind you I don't answer unknown numbers, but she could have texted so I could see it was the dasher. So I called the number back, just incase it was the dasher, to hear that she had other orders that she was not able to turn around that I would receive a call in a bit. Once I received the call the guy on the phone stated he is going to mark that I got my food. Which I guess is true considering I had to search and hunt for my food. If I knew how bad the service was tonight I would have ordered from grubhub or ubereats at least I get my order all the time and don't have to run and search for it for at least ten minutes. The way the service was presented tonight has made me rethink my options over and considering I order almost every day, I will now take my business elsewhere to a company that not only delivers my food to the right location.

I have tried several times using the PC based application, and it ALWAYS fails. The first time it input the street the restaurant was on as the delivery address, and there was no way to correct it. The second time, the order was completely lost and we had to re-order and wait 3 hours for dinner. The third time we gave up because the system gave us no way to order the sides that came with the dinner.

All that would be bad enough, but we called and emailed DoorDash "customer service" all three times to try to straighten out these problems AND NEVER GOT A REPLY. We also tried to call the number given for the driver about the delivery problem, and found out that it was incorrect.

Ahhh. But it still gets much worse. When we finally got an order using the iPhone app, it arrived OPENED and PARTIALLY CONSUMED. The DoorDash driver had helped himself to part of our meal. Of course we complained (again), but got no reply and no refund.

Today I received my charge card bill... for the order that never arrived. That's what prompted me to write this review.

Where is the option for ZERO stars?

As a dasher, there a lot of issues that arise with this platform. Some of which effect the customers directly. Such as, being in the middle of an order, and adding an order on, which as a dasher we feel inclined to do so our ratings don't drop. The problem with this is that the order accepted is usually from an entirely different place. So while trying to reach customer A's house on time, we are now having to detour to a whole other location in hopes that order is already prepared. This reflects negatively on our ratings no matter what we do. Then, a lot of restaurants close their lobby down early in small towns such as mine. Having to wait in drive thru during busy times such as a dinner rush negatively impacts us, despite the fact that it is out of our control. Another major issue for dashers is being pentalized for declining a small paying order. If I am only making $2 to take an order with no tip, then driving 5+ miles, it is not worth it and infact can become more costly on that driver. The app itself glitches a lot, freezes at the worst times and can cause a dasher to loose a potential tip. The customer support hotline lacks the training needed to resolve certain issues. In my most recent encounter, I was told they were unsure how to resolve my issue. While you can make decent money on this app, the fact that there are so many obstacles that just aren't being addressed makes it more effort than it's worth.