Doordash

I received a voucher from DoorDash to save $15 on my first order of $30 or more, with the offer expiring on 31 March 2020. When I went to enter the voucher code for my order (mid February 2020), instead of receiving a discount I instead received the message "Sorry, the promotion has reached the maximum number of customers that can use this promotion."

The DoorDash helpline confirmed that although the voucher had not expired and I met all the terms and conditions, they had basically decided that the no longer wished to honour the voucher because they felt they already spent enough on that promotion.

The people on the DoorDash helpline refused to provide me with a new discount code. The DoorDash help on Facebook asked me to provide details and evidence, but have not responded with an offer.

I reported this (along with evidence) to the Australian Competition and Consumer Commission (REF*******) which in response said that it was illegal "bait advertising".

This morning, I found DoorDash once again handing out the same vouchers at the train station, although as early as two weeks ago they had already decided that they were no longer going to honour them (did they ever?). I have reported this second incident to the ACCC as well. And from looking at other reviews, my experience was far from unique.

I was using doordash consistently for over 2 yrs. About 4 yrs all together. Having problems last 2 months. Missing drinks, someone's order, missing food. Yesterday I was missing a salad, the driver told me to call CS and he would let them know. I was told from 1st CS rep(Ms I forgot I was on Mute)that it was MY issue and they will not bring the salad. No credit or refund since I having issues. NO it's your company that is having issues. Drivers can look at the ticket taped to the bag and can tell if it states drinks then they need to have a drink in their hand or a separate bag like McDonald. If it's 7 or 10 item and you hand me a bag that can fit in a clutch purse. So it is not MY issue when I'm paying MY money you the company to do THEIR job. I didnt want a refund or credits...I just wanted my salad. I canceled my door pass and deactivated my account so no 875 to 1500 per year Door Dash and no referral to friends and family on my end. I will tell all 7 of them that we broke up...over a salad. FYI if Door Dash is reading this, I keep receipts that were on the bags, take pictures and video myself breaking the seals and opening the bag. Just in case they want da smoke.

I am a driver and I took a order it was 30 mins away, when i got there it was a insurance company. I called the customer who gave me her real address so I head the 30 mins to the same place I originally began. I call the support and was told that I would not be getting any more pay for this is not their fault. So if I said I wasn't going to do the delivery I wouldn't get paid at all. I call back and spoke to my second support agent who told me she would get me paid, and still no payment came. I call my third rep who told me that he would have the second reps manager process the payment and nothing. I called the next morning and was told a manager would call me back and its been 4 hours and I am still waiting for the call back. I called the 5 rep who hung up on me. So twice I have it in writing I would be paid yet I have not received a payment……Bewray drivers DOORDASH will not cover your gas or waste your time doing a order for a order that is at no fault of your own and you drop the order you do not get paid and if you do the order again well then you are losing out on money you should of been making instead you waste time and gas for nothing

Ince they don't answer in Australia. Literally the worst company I have had to deal with. My first order a couple of days ago went missing and was not delivered to me and was not delivered back to the restaurant, the redelivery was missing food, the bag was not sealed, which is unhygenic as the drivers can touch and go through your meals, and the food was luke warm. We ordered the next day from ribs and burgers and food was missing again and the sweet potatoe fries where cold. Last night I was promised a reimbursement and it has not come through after speaking with 3 of your consultants and being promised the credit would be applied right away and it has now been 3 hours and I would like to order my last meal from your poor excuse for a company, someone better action my credit right away otherwise I will be reporting your company to the ombudsman and the department of health for the way your company allows drivers to deliver exposed food. And another missed delivery tonight after taking my
Money. I expect nothing else from a dodgy company like this.

WARNING: Be careful ordering through their app or you could get stuck paying for something you never received. My app was set to "Pick Up" orders instead of "Delivery," which I didn't realize when I placed an order (I have never used DoorDash for pick up). I realized my mistake immediately and canceled the order through the app. Then, I placed a duplicate order for "Delivery." When I was tracking my delivery, I noticed that the "Pick Up" order was still active. The only option that order had at that point was to call the restaurant, which I did. I called them to make sure that the "Pick Up" order was canceled and that the "Delivery" order was replaced with it. However, I was still charged for the "Pick Up" order. DoorDash says they can't refund me because a restaurant can't cancel an order. But, I canceled it on the app first and when that didn't work, I immediately performed the second option I was given (calling the restaurant). Through three different interactions with DoorDash customer service, they still won't refund my money for a meal I never received, that they never had to pay a driver for and that the restaurant never had to make. Be careful. They do not care about their customers.

Never had a problem with them before. So here's what happened. I put in my instructions on how to find my apartment. Noone has had a problem. I get food all the time from them. I get a call from a man when my dasher's name was Alena. S girl
I dont know if he was drunk or what but he told me I was stupid and gave the wrong directions and I'm trying to be nice and explain to him that I'm the only building that is beside the leasing office. I get a notice saying my delivery has been made and I dont have anything so I call the number back and it's the man again telling me I was stupid and didn't know directions from a hole in the ground and I see this woman walking up with my food and I told the guy he didn't need to be rude. The woman comes up and I asked her who the man on the phone was and she said it's her husband. I told her that was extremely unprofessional and made me feel very unsafe and uncomfortable and he revs up his truck and she apologizes and runs to the truck as he's yelling profanities at me with my daughter standing beside me who is 6 years old. I tried to call door dash and it said due to covid that I would have to do support chat and all it is is a rating. Reported to law enforcement. This is extremely unsafe. You need to do better.

This was my first time ordering with Doordash, and needless to say it is also my LAST time! I was not feeling well but my granddaughter was hungry, so I decided to have some Oishii Teriyaki in West Sacramento delivered through Doordash. I live in a pretty big mobile home park which has individual assigned unit numbers. And even though I had listed my unit number on the delivery address, I was still concerned that the driver would have a problem locating my house. So when the ETA had come and gone, I looked on the order tracking and can see that the driver, Alonza, has picked up my food order and already left the restaurant. So at this point, I'm looking out my windows for him. I then realize I better get my phone in case he calls and saw that he already called! So I immediately called him back but he didn't pick up. I left him a voicemail and told him what my unit number was but he chose to ignore me. He never called me back, nor did I ever get my food. I contacted Doordash customer service who said they'd refund my money back to my bank account. At first they tried to give me credit for a future order! No thanks! So I'll be checking my account to make sure they follow through! I hope their driver Alonza enjoyed my food!

I'm soooooo pissed off at doordash! Back in January, I ordered using them. When I got my food, it was cold and looked like someone picked at it, and my drink was only 3/4 full and had floaties in it. So, I called doordash and asked for my money back and to close my account in its entirety and lose my debit card info. They said they would and I thought nothing of it. For the next 3 mos, they charged me $9.99 for a subscription to dash pass that I never signed up for and somehow still had my debit card info! So I've called them multiple times. Over a month ago, they were supposed to refund all 3 charges within 3-5 business days. Over a month goes by without refund, so I call back again about 2 weeks ago and get emails saying they will refund the charges in 3-5 business days. Youd think now that I have hard proof it would happen, right? Nope. Been on the phone for over 2 hrs with an outsourced call center with people with heavy Tagalog accents who are difficult to understand, and all they want to do is give me excuses and say that it was my fault for not noticing I was being charged sooner, and that they are not obligated to refund my money! I already it in writing and the phone call recorded! WTF?! Moral of the story, use anyone but doordash! They are the absolute worst!

I recently decided to get my groceries delivered from Walmart. I live in Deltona Florida.
I ordered my groceries and my order never showed up. I called Walmart and was informed that DoorDash actually delivers for Walmart. Walmart fills the order and a DoorDash driver picks it up and delivers it to the customer.
So, I call Doordash and get someone from India who barely speaks English and they inform me that I cancelled my order. I didn't cancel my order. If I had cancelled my order why would I bother putting my self through the misery of contacting an outsourced overseas rep that has NO CLUE what is going on?
I contacted Walmart again and they inform me that the Doordash driver cancelled the pickup and never showed up.
I decided to do a Google search on Doordash delivering for Walmart and there are numerous blogs about how Doordash drivers hate delivering for Walmart and most of them refuse to deliver for Walmart when prompted. Doordash drivers don't want to "do all of that work" and then don't even get a tip.

What a joke this company is. I will NEVER use Doordash and I am going to put my review on every available review spot on the internet. I have cancelled my delivery with Walmart as well.
The level of unprofessionalism is beyond comprehension and whomever you are hiring isn't worthy of the job let alone a tip.

I've used DoorDash in the past and never had an issue or asked for a refund. However this last time it took about an hour and a half for delivery ( initially ETA 35ish minutes) and the gentlemen who delivered the food was rude. He called me and told me to come out side and get the food and I informed him there are two entrances in the building and I was in the back ( I had the suit number and directions typed how to get to where I was in the delivery information), and he had to come back to me. He stated," no I'm in the front come get it. " I Informed him that I was far from that entrance and to not leave the food up there ( it literally would take me 10 minutes to walk to the front and back) plus I was on crutches and could not walk there due to an injury. He said fine with an attitude and left it in the front anyways. So someone had to walk it back to me because as stated prior I was incapable of holding the back and walking due to my use of crutches. When I reached out for a refund / credit for food being really late, cold, and the gentleman being an a** in general with not following instructions and completely disregarding my temporary walking incapabilities, they have not responded back to me since the 19th. I could understand the hesitation to respond if I always complained about an issue but as stated, I've never done a complaint before. I would highly suggest not using DoorDash for any delivery needs. Grub Hub and Uber Eats are much better options.