Doordash

"I always use Skip the Dishes. But we tried Doordash food delivery first time today as they had the restaurant available from which we wanted to order food. So, I ordered one item with enough tips as well. But door dash was telling me to add more items from the same restaurant if I want to so I added one more item 2 min apart thinking that it will all gonna be one order only. But door dash made separate order for another item with one more tip. So now I have 2 separate orders from the same restaurant. I told the dasher who picked up my previous order that please take my second order from the same place as I did not give a tip thinking it will be one order. But the dasher replied to me to add more tips for one more container. So I told customer service why you made 2 separate orders after giving options to add more items in the same order. So I told them to cancel my second one. They said they will not give a full refund if I cancel any order. I was so angry with their system. I did not want to have credit but they offered me 5$ for the next order for this kind of headache and personal torcher by their dashers and their system. My second order was picked up by another dasher and I also gave him the same tip as I have given to the previous one. Both dashers came same time to give the order at home. I feel like my tip was similar to the item that I ordered lol. Previous Dasher could have taken one more item but he was greedy as well. In the end, Door dash should not give the option to add more items to current orders if they will going to make 1000 more separate orders for the same restaurants. And If customers forgot something and would like to have more items after they have ordered something then they would make another order by themselves. My sincere advice to everyone is don't give them business otherwise be ready for this kind of headache to be taken for free.

This is a food delivery place. I was shocked when my food arrived at the hotel and the driver texts me in Spanish that I had to go to the Hotel Parking Lot to pick up the food in his car. He stated he had a bad knee and could come up. When i said I could not because I had just taken a shower and it was raining and cold that he would have to come up he texted back and said he could not and took off with my food. I called Door Dash who has gotten the order wrong the 2 previous times I ordered from them and they said the could order again and that I had to wait for another hour for the food to be delivered did not offer compensation. They could care less that my child and I did not get the food or that the Dasher stole the food and did not even leave it in the front desk. I called Door Dash and they did not care ONE HINT ASK FOR A SUPERVISOR AND WHEN THEY SAY NO DON'T HANG UP THEY CANT HANG UP ON YOU. THEY WILL CONVINCE YOU TO HANG UP AND SUPERVISOR WILL CALL YOU BACK BUT DON, T DO THAT STAY ON THEY CANT HANG UP ON YOU.

They miss half of your order and Won't give you a credit nor send the Dasher Back here to give me my food, but want to keep my money.

Door dash delivery guy stole my plantains and door dash customer service doesn't care. Absolutely pitiful customer service!

On December 13,2020 I ordered a $50 gift card to be sent on December 16 to a friend who had just had surgery. Unfortunately I did not have her correct phone number. The next day before 8 o'clock in the morning I called DoorDash and was told they could not help me but launch gift cards could and was given an email address. I sent a very clear email describing the situation and asking for it to be corrected. I received an automatic reply that said they would get back to me as soon as they could. I have sent numerous emails back asking for the status. I have since had to live chats where I was told that I would be getting an email that day regarding the status. I've never received an email! I did check in my junk email just in case and nothing was there either! Just today I have called DoorDash three times trying to resolve this issue. The first time I was told that they would get me to an advanced team I waited on the phone and a survey came up. I did the survey and the phone hung up! I am mediately called back and got a person by the name of Martin. Martin told me to hold and that he would be right back with me. Proximately 10 minutes later nothing! I am assuming he put the phone down and walked away. I called back immediately. The woman on the line took all my information and said she contacted the advance team and was told they were not willing to talk to me as they were backed up with multiple card issues! I asked to talk to a supervisor and was told a supervisor would tell me the same thing! I am being asked again to wait to get a status on this order. The gift card was supposed to be sent out yesterday so I have no idea there or not it was sent to a random person that I don't know, to my friend, or whether or not the order is on hold pending them doing something. This is the worst company I have ever dealt with. I typically do not write reviews but this is just awful! My advice stay away from this company.

DoorDash is a very easy to use food delivery company website. So I made an order onmy delivery was supposed to be at 10 to 11a.m.