Doordash

Worse customer service full of incompetent inbreds. Way too expensive, they WILL take your money and refuse refunds.

2/20/2021 I ordered pizza from Mod pizza at 645pm. I don't know how long it takes to make the food but this place has everything already cooked ahead of time as you order the pizza they are building it for you I believe it takes 2 min and another 5 minutes to let pizza cook in the oven pizza is small so there for it only must take 10 min tops to have the meal ready. At 717 pm door dash delivery driver picks up the food. On there map it shows the driver stoped at another location and they spend 20 minutes at the location and now my food has been sitting for 52 minutes in this guys car! I start to think the worst about the driver doing something to my food! Driver arrived at my house at 7 57 pm now it's been 1 hr and 7 min my food had been sitting in the car. I take food and it's cold and sticker that keeps food close looks like it's been tampered with. I don't eat the food. I speak with a representative from door dash I explain the situation and I decided to redeliver the food just to give them another chance. After explaining the situation and my concern about the driver doing something to my food door dash representative redeliver my food through the same driver I don't feel comfortable with him delivering. I contacted door dash to cancel my order and some lady who is rude says I can't get my money refunded because I chose to have a new food delivery. I'm mad because they send the same driver whom I wast comfortable with to begin with. Representative on the phone would not let me talk to a supervisor about this situation door dash isn't a good company and I don't recommend them. I hope people don't use it and it's better to cook at home or drive yourself to the restaurant. I am a local business owner who cares about the people this corporate company is like every other corporate company

I placed an order for Dunkin Donuts total was 24.00 with tip and taxes/fees I AUTHORIZED for this amount only. I received an alert saying they took 29.00 off my card but wait this is just the beginning I received my order only to find not only the donuts purchased for my kids were not there but also one of my coffees I purchased and was over charged for was not there. I then noticed my drink had been SPIT in. It was floating at the top. During NO TIME IS THIS OKAY Especially during Covid time. I took pics and threw it down the drain I then called to explain what happened abd was told they would speak with the driver but there was nothing they could do for me because yesterday using the same service I received a 50.00 for a pizza order never received due to driver canceling at pick up because food was not packaged and ready to go for him. Im completely disgusted with this company and how they treat their customers I will never use this company and suggest everyone not to that sees this. I will attact photos on everything I love I CAN NOT MAKE THIS UP. SAVE YOUR MONEY AND HEALTH BY NOT USING THIS UNTRUSTWORTHY COMPANY. They take more than authorized this isnt the first for that also the DRIVERS ARE STEALING AND TAPPING WITH FOOD. How disgusting. Remind you no whip added this is disgusting.

Lyft drivers never have this problem because their job requires them to actually do their job. With DoorDash, I don't know if it's stupidity, laziness, or malicious intent, but 50% of the time the drivers are lost, and I think some of them are genuinely pretending. I live in a small, gated community, so 1), there's a huge sign in the front and the address I give leads directly to the building, which is why no lyft driver has ever had a problem finding it. However, some of these DoorDash drivers take it upon themselves to be as frustrating as possible, driving halfway into the small community and refusing to go further, claiming they are lost though there's a road still in front of them that would lead them to the building then begging me to come outside to get the delivery, blatantly ignoring my phone instructions to just go a certain direction, towards a certain street. This specific scenario has happened several times. Today I ordered breakfast from about 7:30 am and the estimated time was 21 min yet I didn't get the food until 9 am. She circled around the outside of community several times and after I clarified where the building was, I saw that she was there and she refused to go any further until I told her I would not come to pick it up. And on top of that, I was in contact with customer service, and then I called the dasher and it wasn't even a whole two minutes since the last time I had replied to the agent and she closed the chat. What the actual hell? I am never usually this upset over DoorDash, I usually brush it off but this is a pattern and it honestly HAS to be done on purpose. Some may use language barrier as an excuse, but most lift drivers in my area seem to be Hispanic or Haitian immigrants and they've NEVER had an issue finding wherever I was. I'm black and an immigrant myself so it's not racism. DoorDash drivers are blatantly lazy and malicious and they shouldn't make us tip BEFORE service just to constantly have this kind of behavior from the dashers. However I'll give it 2 stars instead of one for the 50% of drivers that actually do their job.

Sadly, there's no 0 star rating. I've had 3 orders with DoorDash just never show up, one of which was due to an $#*! driver named Daniel O. Who threw my food away because I asked if he was at the restaurant.

During my latest transaction with DoorDash, I had an $#*! driver named Daniel O. Throw my meal away because he got mad when I asked him if he was still at the restaurant I'd ordered from after I'd been waiting for over an hour and a half. For reference, the restaurant I ordered from is about a 7 minute drive from where I live, so curiosity as to the timing was reasonable.

Here is a transcript of our interaction:

Me: "Are you still at the restaurant?"
Daniel O.: "Whose this"

Now I'm thinking, "Oh maybe I somehow got the wrong number, as I don't think a DoorDash driver would respond this way", so rather than giving out personal information, I simply said that I was a doordash customer.

Me: "A doordash customer"
Daniel O.: "Uhh ok? U got a name?"

Now I'm thinking, "Wow, what an $#*!. All I wanted to know is if the driver was at the restaurant or not."

Me: "Uhh it's Chris. You got a name, wise $#*!?"
Daniel O.: "Ur the one being a smart $#*! and can't say ur name"
Daniel O.: "Say good by to ur jack in the crack"

Sounds like Danny Boy was having a rough day. And it was my fault, apparently. Or maybe the fact that I asked if he was at the restaurant was insane. That's for sure the last time I order with DoorDash.

When I emailed them and explained what happened during this order, here's what their reply said:

"Thank you for taking the time to share your feedback about the terrible experience you got from the dasher. We truly believe on customer love and we know this didn't happend on this delivery."

Which translates to: "We know you got $#*!ty service and we don't give a $#*!"

No apology, no incentive to return as a customer via coupon or comped meal, just a blaring disregard for customer satisfaction and common decency.

Thanks for nothing, DoorDash.

You should definitely order with DoorDash if you hate yourself and like paying for things that don't show up.

If I could, I would give doordash a negative star review.

Both times now that we've tried to refund our order, we were told we are acting suspicious and then ended the chat 2x.

Let me say this, Rahul, we spent over $2,000 this year with doordash as we had major company events and parties.
I have refunded my own personal order ONE time in the last year and that was because they actually delivered an entirely different order. Just like this time.

We have spent spent thousands with this company and then are told we are being suspicious and to wait 3-5 days for a call.

Well I waited, nobody contacted me.
I then reach out to support and instead of them trying to help, they kept instantly shutting the chat down.

I would re-open the chat and then as soon as a new person came in, they took the chat down again.

I finally talked with someone and they started to help us, once we told them it was for wingstop, they instantly shut the chat down with no explanation on why I'm being "suspicious" or why they can't refund me?

I had photos of the wrong order, proof that they dropped off the wrong order with my RING camera and yet they still want to tell me I'm lying and being suspicious?

Not only that, I've spent THOUSANDS of dollars this year for their services and refunded all but one damn order and this is how I get treated?

An absolutely horrible company with no care for their customers.

Even though UBER is more expensive, I will NEVER USE DOORDASH AGAIN and have told everyone of my 122,000 followers on YouTube as well.

You guys $#*!ed up.

Imagine, all for $37 and you can't refund a loyal customer that's spent thousands.

I have used this app for years. Last night at 7:12pm i placed an order for $16.75 and 1 millisecond after hitting the "confirm order" button, the app had NOT even confirmed the order, it was still processing, i immediately hit the cancel button that was available at the bottom. It was still $7.12pm. Cancellation still didn't go through and it showed "waiting for restaurant to confirm order". I immediately went to Help and canceled again (clearly they make cancellation very hard) and it was STILL $7:12pm. I got an email instantly confirming it was cancelled which also was timed "7:12pm". I had requested refund to cc, not as credit. They did not send email about the amount of refund, then i checked again and saw they kept $10. When i called, i got a rep who said my order was only canceled at 7:39pm when their own email showed it was canceled 7:12pm. She claimed couldn't process any refunds (which they did do in the past), and that some financial team would get back to me and i would get a call from a supervisor. That was yet another way to make you forget about your money. None of the above happened. I had to call yet again. I was told they "couldn't process additional refund" without any explanation. I told them they are already in trouble with the authorities because of thousands of reports showing their app automatically charges higher fees if you have an iPhone (google it). Looks like this is not enough for them. I am disputing this with my CC as FRAUD and submitting a formal report to the CA dept of Consumer Affairs and let them handle it. Wouldn't hurt to consult with an attorney either for blatant theft.

.Don't even mess with this company. They're crooks. We got off at work at 8:00 in the morning and ordered dinner before bed. Part of that dinner was two small ice creams. We're both allergic to cherries. We specifically stated not to place cherries into the food. I took screenshots of that request. They put cherries in the food anyway. I was tired after having worked a double shift at the hospital and wanted to go to bed. I decided that I would deal with Doordash when I woke up. I contacted them and I told them I specifically asked them not to put cherries on them. They put cherries on the ice cream anyway. Doordash refused to refund our money. We had to pay $10 for ice cream that we could not eat despite having specifically told them not to put allergens on our food. When speaking to Doordash they wanted proof that we requested no cherries. I said you're not able to access our order where it says no cherries? She said she wasn't. So I showed her a screenshot. Then they wanted pictures of the ice cream. Pictures of ice cream. Pictures of ice cream we ordered at 8 in the morning and at the time I was speaking to this person it was roughly 1:15 in the afternoon. They would not give us a refund because we didn't have pictures of ice cream that we ordered five and a half hours earlier. They refuse to give us our money back. We told him if you don't give us our money back we're going to do a charge back on our credit card. They finally did give us the money back for food we were never able to eat and specifically requested that they not place allergens. Doordash banned our account and we're not allowed to use them anymore all because we were insistent they not steal money from us for services they did not render. The services was delivered food without allergens in it. They did not do that they expected to not have to refund us for food that we couldn't eat.
Either you allow DoorDash to steal your money or you can't use their service. These people are disgusting. They are. Crooks

DoorDash is horrible after waiting 45 mins my order was never Delivered
I really don't need 36 characters to leave in very bad review

I have canceled my account with DoorDash. THEY ARE A WOTHLESS COMPANY. For the past 5 deliveries I have provided specific instruction on "NOT GOING TO THE FRONT DOOR, DO NOT RING THE FOOR BELL, LEAVEIT IN FRONTOF THE GARAGE, I HAVE DGOS THEY WILL BARK" Not a single one listened, when I called DoorDash and spoke with Ingrid and EMs (both customer services specialist) they both told me basically "Tuff $#*!" they did not have a manger to speak with (both provided different excuses) as to why a manager was not available). And both were very rude in the process. I asked for their employee ID (since they obviously lie about the name) and they both said they were not allowed to tell me. HOORIBLE CUSTOMER SERVICE AND $#*!TY PEOPLE WORKIGN FOR DOORDASH. DO NOT USE! POSTMATES, GRUBHUB, FROGGER anything is better then this joke of a service