- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
doxo has a rating of 4.4 stars from 483 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with doxo most frequently mention pay bills, easy way, and due date. doxo ranks 1st among Bill Pay sites.
This company responds to reviews on average within 18 hours
I'm very busy lately but have this service on my phone and I find it very convenient to pay bills,it's just a couple dollars but it's better than calling each time or writing checks So much better 💯🍷👍😎
I strongly caution against engaging with Doxo, as my experience suggests they operate as a scam company. Be wary of any involvement, as it may result in financial loss and unfavorable outcomes. I've gotten my money back and that was only way I could go about it. I got help from. (I USED THEIR WEBSITE URL AS MY DISPLAY NAME AND PROFILE PICTURE ON THIS REVIEW INCASE YOU NEED HELP AND WANT TO REACH OUT TO THEM). Note: I did this because of the strict policy over here and honestly i just want to help as many people as possible to get their money back.
Using doc so service has been a godsend! There is no need to worry or fret over payment being received where and when necessary and in a timely manner. I would suggest this service to everyone as it is very convenient, on time and safe Method for direct payment.
It helps me stay up to date with my due dates with the free bill reminders!
Its saved me so much money lost otherwise due to late fees
The app is also super easy to use and is very convenient. I pay all my utility bills through it.
Thank you for building this - whoever did.
Only issue was when bill was over my auto pull limit, I didn't see email notice & it took some time to sort out the bill & late fees. A text reminder would have helped me. In general, I love the convenience & options.
Hi Jane, we really appreciate that feedback! That is an option we can look to include in the future, especially if it would be more helpful than an email for customers like you!
Have you looked into downloading our mobile app as well? I suspect you might find it useful! Let me know if we can provide you with any other assistance.
--Adam
Doxo Support
I used this company to pay my state taxes. My credit card was charged on April 9 for the amount of taxes due and their 5.5% fee for processing. I received a Notice of Collection because the Department of Revenue did not receive the payment until 6/15? What did they do with the money for 67 days?
Tip for consumers:
Do not use this service. No reason it should take that long to process a payment
Products used:
Payment service
Hello Teresa,
It sounds like we missed the mark when it comes to your experience with our service—we’re sorry to hear that, and would love the opportunity to make it right! Have you tried contacting our Customer Support team, which is available on live chat at https://support.doxo.com? We’d love to hear from you!
Thanks,
Lisa
My preferred method of payment is directly to the customer. So, I'm hesitant in using an outside agency for a companies bill pay system. I have been using doxo for about two years and would like to report there have been "zero" problems so far. I would recommend and give positive reports to others.
Thank you very much for your review and for your trust, Michael! It's fantastic to hear that we've been able to serve you well. If you ever run into any concerns or just want to give us some advice on how we can improve, don't hesitate to let us know at Support@doxo.com. Have a great rest of your week!
--Adam
Doxo Support
I think it's absurd that you are even charged a fee for automatic payments. Sorry but they should be waived and not increased based on the total bill amount with automatic bill pay. The fact that the billing cycle moves up days every single month is also a joke. Why not have a normal billing cycle with a payment due date on the same day of every month?'!?!?
Hello Stephanie,
Thanks for sharing your experience with us, all of us at doxo take how you feel seriously and appreciate your comments, we work each day to improve our customer experience.
It's unfortunate to hear you had a negative experience, but if I may, we'll offer some information that might help.
In an effort to help consumers reduce late payments and fees, we have a reminder program that is set on an individual account basis, we do not impact your actual billing cycle or due date. The method of payment (check, credit card, etc) determines how early doxo reminders appear for your providers. You can set reminders that fit your life on each account, just click a provider on the left of your account screen, then look for a "set due date" or "reminder" prompt on the providers page. There you can set the timing of all reminders.
I can also share we continuously evaluate doxo's affordability, and we'll take your comments into consideration.
Thanks again,
Joe, doxo.com
https://support.doxo.com
I paid through this app and the money was sent to the wrong company. I have tried since June to get the money back so I can pay the right place. Money should have went to Archers Home Healthcare and it was sent to Home Healthcare in another state and this Doxo company tells me its my responsibility to get the money back. No help at all.
Hello Ann,
I’m very sorry to hear about this, and I want to assure you that this is not the experience we’d like you to have with our service. I would strongly recommend contacting our Customer Care team so that we can investigate this with you and make things right.
You can do so at https://support.doxo.com via live chat support. I hope we can hear from you soon!
Best,
Lisa
Credit card companies charge you to use their credit cards seems unfair that the people you're paying should also charge you. But we've all gotten used to that I just paid a $10 bill and was charged a $4 processing fee by this company. That's 40% fee that just seems greedy greedy greedy. Everything is wrong with corporate criminality in this country since antitrust laws disappeared. Greedy greedy greedy, greedy.
Hello Vincent,
We understand your concern about fees. To let you know, you can pay your bills for FREE on doxo when you pay via a linked bank account!
We also have a subscription service, doxoPLUS, which allows you to pay any number of billers without an individual fee when paying directly from your bank account. At less than $5 a month, it’s an especially good deal if you pay multiple regular bills! It also offers overdraft protection, identity theft protection, credit protection, and more key features that help you pay your bills securely and guard your financial health.
If you'd like more information about either of these payment options, you can reach out to our Customer Care team at https://support.doxo.com.
Thanks,
Lisa
Most of these reviews must be fake. Google "doxo warning" to see how many hospitals, banks, and utility companies are warnings their customers about doxo. At best doxo charges you a fee for online bill pay that is normally free. At worst they pay your bill late, leaving you with no lights. Or they look like your utility company and you don't realize you went to the wrong website. They are also known to start accounts for you and charge you monthly. They do in fact pay your bill if you sign up for their service, but days later and at higher cost. The worst part is most people don't realize they are using doxo and get blindsided by late fees or issues. Sometimes doxo loses the payment or sends it to the wrong place.
Tip for consumers:
Make sure you aren't on doxo when paying utilities. If the site looks slightly different it may not be an update...
Products used:
I thought they were the legit swepco site and my electric bill never got paid.
Hello Jack,
I’m sorry to hear that you feel misled. I can assure you that is not our intention, and I’d like to try and clear the air with you.
Doxo provides an online bill pay service used by millions and is associated with many web searches for billers. This is probably the same situation you encountered! It’s also likely that many other people are paying your provider with doxo. You can think of doxo like an online payment partner to both billers and customers like you--one that allows you to pay ALL your bills online from the same, secure account.
If we can answer any questions or address any payment issues you may have, please reach out to our Customer Care team on live chat at https://support.doxo.com! Thank you!
Best,
Lisa
I typed in search pay OG & E bill and I assumed that this was the way to pay you OG& E bill automatically. My lights got shut off due to non payment today. It takes 3 business days to receive payment. I feel like this site is misleading because you can pay right thru OG&E website why wouldn't that be what pops up 1st. I tried to cancel payment of course its too late. I just hope the payment really goes thru on Monday if not that will be devastating.
Thank You doxo,
You make paying my bill so easy. I only wish I could pay all my bills with you, the quick response of confirmation of the bill getting paid makes me not worried if its going to be late or lost in the mail.
Thanks a lot for your feedback, Barrie! If there's ever a biller you want to pay through doxo that you can't find in our network, you can actually request that they get added here: https://www.doxo.com/provider_info/new
Hopefully we'll be able to get them in the system so that we can make your bill pay experience as painless as possible. Let us know at Support@doxo.com if we can help out at all! Take care!
--Adam
Doxo Support
Doxo came up at number one position in Google search for my Comcast bill. I filled out personal information, then was notified that my payment would be posted in three days. That is unacceptable. If they want my business, then they should, at least, be convenient.
You didn't pay my AT&T of $238.63 around 11/12/19 because they threatened us. and sent 2 bills at once... if you had paid it then they wouldn't be calling today 12/12/19 demanding a payment and when I went on the phone to pay it they said we owed 505.98 and that is what I had to pay... so we will not be using your service again...
Hi Robert,
We're very sorry to hear you faced this issue when paying through doxo--this is not the experience we'd like you to have of our service. I'd encourage you to reach out to our Customer Support team so we can investigate your specific case. You can do this by emailing support@doxo.com, or reaching out to an agent on our 24/7 live chat at https://support.doxo.com. We hope to hear from you soon!
Thanks,
Lisa
Doxo is a go to for making bill paying easy to remember with their notifications. The service charge per payment is easy on the wallet as well! I would and have recommended Doxo to many of my family and friends to help keep their bills in line and help make it easier to remember when due dates are.
I made a payment thru Doxo to pay my AEP electric bill for $488. It was paid to incorrect account number. Don't know if I gave incorrect account number or if it was their fault. Doesn't really matter. But both Doxo and power company said there was nothing they could do. Will never use Doxo again so take my email off your list.
Dear Barbara,
Thank you for taking the time to provide your feedback—we’re very sorry to hear you’re facing this issue. We’d like to see if we can investigate this further to try and resolve it for you. Could you please contact Customer Care at support@doxo.com, or speak with an agent on our 24/7 live chat at https://support.doxo.com?
About the emails—we’d be happy to unsubscribe you from our marketing list. You could email us at marketing@doxo.com, or just click “unsubscribe” at the bottom of any previous emails you may have received.
Thanks,
Lisa
In the past I have had trouble staying organized and on top of my bills and expenses. I've been using doxo and I have to say that it has helped me be way more consistent and keep my stress levels down. Doxo for the win!
Hello Pete,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
I paid my electric bill using Doxo.
Confirmation said it would be paid by Nov. 22,
Then in Dec. I get word that my electric is to be turned off for non payment.
On Dec. 20, After several hours was finally able to talk to a person from Doxo, whom gave no reason for the bill that was deducted from my bank account plus there fee, was not paid.
So at current I am out the amount of the electric bill plus a late fee doxo's fee, plus the amount I have paid the electric company that I already paid Doxo for.
This is ridiculous.
Rep. From Doxo said a refund would be mailed to me within two weeks, which I have not yet received.
This is poor business
I would highly discourage anyone from using this company
Hello Johnny,
I’m very sorry to hear about this, and I want to assure you that this is not the experience we’d like you to have with our service. I would strongly recommend contacting our Customer Care team so that we can investigate this with you and make things right.
You can do so at https://support.doxo.com via live chat support. I hope we can hear from you soon!
Best,
Lisa
It was helpful for me to have my medical bills paid by doxo until I discovered a big problem with the billing between my insurance company and the medical clinic's not billing correctly. My bill was paid by doxo on time using my credit card but getting it back on my credit card before the next month's billing was a time-consuming process with many phone calls before the invoice was corrected. Not doxo's problem since they paid the bills on schedule each month.
Hi Avis,
Thanks for your feedback. It sounds like your issue was resolved, but if you have any further questions or concerns, I hope you’ll contact our Customer Support team at https://support.doxo.com. They’re available 24/7, via phone, email, or live chat support.
Best,
Lisa
I like things that are easy, safe and convenient. With Doxo, I know that my payments go to where they are supposed to be and I receive the tracking information, I need. All my transactions have gone through smoothly without complications. Paying bills on the internet can sometimes fraught with dangers, but the doxo website, I feel my transaction is safe and secure.
Service fee is too high. It was hard to find my water account. Took 20 minutes to pay my bill. I would use this site each month, as I pay electric, phone and trash online. NONE of those sites charge a service fee. Posting this review was next to IMPOSSIBLE!
Hello Beverly,
We understand your concern about fees. To let you know, you can pay your bills for FREE on doxo when you pay via a linked bank account.
If you'd like more information about this payment option, you can reach out to our Customer Care team on live chat at https://support.doxo.com.
Thanks,
Lisa
The water company and trash pick service never received the payments I made through Doxo! Their service department was no help and would not refund my money. I had to pay two months over! I lost over $100.
Hi Walter,
Thank you for reaching out, that's definitely not the experience we wished you to have.
If you haven't already, we would ask for you to reach out to the doxo customer support team so we can investigate your specific issue. They can be reached directly by emailing support@doxo.com, or by calling (206) 319-0097 (and press "1" for customer assistance).
Thank you,
Leta
Doxo Support
Where my money 265.00 I paid on a bill through y'all they have not received it where is it at.Don't Trust them at all take your money and run away with it just wanna know where my money is would like it back or pay the bill thank you
Hello Michael,
I’m sorry to hear you’ve faced this issue with our service. We’d like to have the opportunity to investigate this further. If you haven’t already, please contact our customer support team, which is available via live chat at https://support.doxo.com. Thank you!
Best,
Lisa
After using for auto payments for over a year- unable to cancel autopay. I've never used such a terrible website- outdated and locks up. No phone or email for support. When I called the utility company that is using the ancient doxo service they said they can't cancel either and they are unhappy with doxo. Had to call credit card company to block the charges.
Hello Kimberly,
I’m very sorry to hear about this, and I want to assure you that this is not the experience we’d like you to have with our service. I would strongly recommend contacting our Customer Care team so that we can investigate this with you and make things right.
You can do so at https://support.doxo.com via live chat support. I hope we can hear from you soon!
Best,
Lisa
I made a payment online August 29, here it is September 21 and my bill still hasn't been paid! I've called twice a week every week and they can never give me an answer. Keep saying they'll transfer me only to hangup and. Never respond back! Currently holding on the phone now for 47mins…. NEVER AGAIN!
Hello Deborah,
We appreciate the feedback—it sounds like there may be a misunderstanding. Please reach out to our customer support at https://support.doxo.com. Our team is available to live chat, and they’ll be able to help you look into this and make things right.
Thanks,
Lisa
Easy pay, Great for paying some bills. For a modest price, you get a bit quicker speed on the payment of some utilities, and the free version does pay. You need to schedule those bills in advance by many days to be sure payment is paid in time.
Hello Bill,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
Gain trust and grow your business with customer reviews.
Personal bills make up more than one third of all modern U.S. household spending – and managing and paying those bills can be a time-consuming, frustrating chore. The average family currently pays more than 10 bills every month, all while managing multiple different online accounts, billers that won’t accept credit card payments, and poorly designed websites that don’t support mobile phones. As the pile of bills grows higher, most Americans find themselves taxed on their wallets and on their time.
If this situation sounds familiar to you, then doxo is here to help.
Since doxo was launched in 2008, we’ve strived to give people an easy and convenient way to connect with companies and to pay multiple billers through a single location. doxo now has over ten million users, and as the first crowd-sourced bill pay solution, built around you, the consumer, it’s already changed the way people manage their bills.
In more than 10 years of service, doxo has added over 120,000 unique billers to our directory. Using our powerful online or mobile platforms, users can now truly take control of how they pay their bills – whether it’s by credit, debit card, Apple Pay, or by direct transfer from their checking accounts. With our focus on convenience to you, our services are available if you’re at your PC or on the go via our mobile app. Plus, with our reminder systems, you’ll never have to worry about missing a payment again. Ultimately, doxo means that users are no longer bound by a biller’s outdated systems.
doxoPLUS is a monthly subscription that allows doxo members to pay any bill, from any device, for $5.99 per month (plus tax where applicable). With doxoPLUS members do not have to pay fees on bank payments, and benefit from the 5 Protections of Bill-Pay: private pay™ account protection, overdraft protection, identity theft protection, late fee protection, and credit protection. Subscribers can keep an eye on their credit score with credit protection, avoid costly fees with late fee protection and overdraft protection, and safeguard their privacy and security with identity theft protection and private pay protection. Additionally, members can cancel at any time as doxoPLUS does not require users to sign up for a long-term commitment.
For more information about what doxo can do for you, please visit www.doxo.com
Hello Anubha,
Thanks so much for your feedback, and for using doxo. We’re happy you are enjoying paying your bills with our service!
Thanks again,
Lisa