doxo has a rating of 4.4 stars from 483 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with doxo most frequently mention pay bills, easy way, and due date. doxo ranks 1st among Bill Pay sites.
This company responds to reviews on average within 18 hours
I'm very busy lately but have this service on my phone and I find it very convenient to pay bills,it's just a couple dollars but it's better than calling each time or writing checks So much better 💯🍷👍😎
I strongly caution against engaging with Doxo, as my experience suggests they operate as a scam company. Be wary of any involvement, as it may result in financial loss and unfavorable outcomes. I've gotten my money back and that was only way I could go about it. I got help from. (I USED THEIR WEBSITE URL AS MY DISPLAY NAME AND PROFILE PICTURE ON THIS REVIEW INCASE YOU NEED HELP AND WANT TO REACH OUT TO THEM). Note: I did this because of the strict policy over here and honestly i just want to help as many people as possible to get their money back.
I paid my toll bill thru doxo on July 28,2023 with an additional fee of $3.99 so that the total amount I paid online was $14.57. I just received mail billing from Txtag for the same bill today, August 9,2023. I called Txtag and they said that there is no payment recorded on my account. I called doxo and they said that they will be sending the check to Txtag today. That procedure is not worth the additional $3.99. I do not recommend using Doxo in paying your bills.
At first, I just let deductions come out, recently I had an overpayment for a provider I no longer use and Customer Service Rep Jenine handled my issue. She was very professional and did a follow up to make sure all the issues had been address. Thumbs UP!
Hello Shirley,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
Been using doxo to pay bills for a while now, but writing a review because doxo just launched free pay! Meaning you don't have to pay a processing fee for your payments to your billers. You have to link your bank account, but I was doing that anyway. You can also get free identity theft protection and credit monitoring. Score!
Hello Kaitlin,
Thank you for the kind words, we really appreciate you taking time out of your day to share a review. All of us at doxo are happy you are enjoying our bill pay service!
Best,
Lisa
Horrible service! Paid money for nc.quickpass. It's been over a month and money has not been delivered. In danger of having car registration canceled. Doxo completely ignored me and will not answer my request despite paying money.
Hello Kenneth,
I’m very sorry to hear about this, and I want to assure you that this is not the experience we’d like you to have with our service. I would strongly recommend contacting our Customer Care team so that we can investigate this with you and make things right.
You can do so at https://support.doxo.com via live chat support. I hope we can hear from you soon!
Best,
Lisa
Dont pay with doxo made a payment twice they never delivered it found it on google i dont know why i trust them but never again u even cant contact them there is only a chat online they want help you
Hello Ema,
I’m very sorry to hear about this, and I want to assure you that this is not the experience we’d like you to have with our service. I would strongly recommend contacting our Customer Care team so that we can investigate this with you and make things right.
You can do so at https://support.doxo.com via live chat support. I hope we can hear from you soon!
Best,
Lisa
First time user. Intended to pay Lowe's directly. Doxo was the first on my search results and I naively created an account believing I was signing in to Lowe's online payment system (powered by doxo). The first page indicated that payment would be posted in 3 days (my payment due date). The confirmation page indicated that doxo arbitrarily holds payment for 5 days (short term interest?) and then sends on for posting 2 days later. Tried to call them to cancel payment and account - voicemail. Aweful! Avoid!
Tip for consumers:
Avoid
Products used:
Billpayer
Hello David,
I’m very sorry to hear about this, and I want to assure you that this is not the experience we’d like you to have with our service. I would strongly recommend contacting our Customer Care team so that we can investigate this with you and make things right.
You can do so at https://support.doxo.com via live chat support. I hope we can hear from you soon!
Best,
Lisa
I kept getting notices from Dixon to pay a medical bill. It did not give an amount or a provider. Every month I would get one and I tried to find what I owed and to whom I owed it to. When I went to, "pay bill" it was $0.00. It was not until I got a late notice and a warning to be turned over to a collection agency that I was able to figure out who I owed and how much ($5.10). Even that letter had a typo on the notice that led to a "not found" site. They printed https://paybiotel.promptd.com instead of https://*******@promptd.com. My experience with this billing service was flawed and impossible to understand how much and who I was being billed for.
Tip for consumers:
I have several medical providers and I did not know how much was being charged and from whom. It turned out to be for use of a heart monitor.
Products used:
It is a bill paying service
Hello William,
I’m very sorry to hear about this, and I want to assure you that this is not the experience we’d like you to have with our service. I would strongly recommend contacting our Customer Care team so that we can investigate this with you and make things right.
You can do so at https://support.doxo.com via live chat support. I hope we can hear from you soon!
Best,
Lisa
Easy to use. I paid the gas company bill with ease. Also have several of my others set up through dodo too
Hello Linda,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
Our bill is due on or close to the 3rd of every month. Each month DOXO sends an email saying on "X" day your bank account will be debited. And it gets earlier and earlier every month or so. Started out around the 26 or 28th, this month it was Nov 13th for Dec's due date of the 3rd.
How can people use this as a budgeting tool when they have to keep changing their budget every month or so?
Hi Jeff,
Thank you for your feedback, and we're sorry to hear your experience hasn't been great. Doxo's bill reminders aren't very helpful if they're not matching your bill's due date, but they can be updated! Please reach out to our Customer Support team so we can get those working better for you. We're here 24x7 via live chat at https://support.doxo.com. You can also email support@doxo.com. We hope to hear from you soon!
Best,
Lisa
Wish I could leave a 0 star review. Their website clearly states "NO Payment fees" what they fail to mention to you until after you submit a payment is that there are fees. They call them "Payment Delivery Fees". They are to cover their overhead. You are ALWAYS subject to these fees unless you sign up for the "PLUS" package which you have to make monthly payments to use... When you call, you spend literal HOURS on the phone for them to tell you "If we refunded everyone's fees we wouldn't be in business." I called on behalf of an elderly person who has recently been diagnosed with some memory issues. They stated that in this case, the misunderstanding wasn't their concern and refused to refund the customer's fees. When I pressed and asked if that meant that they never made exceptions and refunded fees, Vicki in Senior Management stated that "Yes we do sometimes return fees, but in this case we absolutely will not be doing that."
Hello Brittany,
We understand your concern about fees. To let you know, you can pay your bills for FREE on doxo when you pay via a linked bank account.
If you'd like more information about this payment option, you can reach out to our Customer Care team on live chat at https://support.doxo.com.
Thanks,
Lisa
Very easy to use I use it every time to pay our bill. Very convenient.
Hello Audrey,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
Excellent after getting the system setup. Had a lot of issues getting the system to accept my information.
Hello Roger,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
It was good and easy I love it first time easy to used and reD
Hello Rosa,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
Pretty easy to use everything is explained very well
Hello Stuart,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
The payment to Navia Benefits Solutions wasn't done. Doxo provided with a trace number but Navia doesn't get money via electronic transfers. I lost $5 but more dramatically I lost two weeks with Doxo.
Tip for consumers:
Please, avoid Doxo, it doesn't complete money transactions and it's responsible for results.
Products used:
Money transfer to Navia Benefits Solutions
Hello Mikhail,
I’m very sorry to hear about this, and I want to assure you that this is not the experience we’d like you to have with our service. I would strongly recommend contacting our Customer Care team so that we can investigate this with you and make things right.
You can do so at https://support.doxo.com via live chat support. I hope we can hear from you soon!
Best,
Lisa
I made a payment threw doxo and the advertise that it is a free payment. They are liars it is not free. They have a fee if you make a payment. If you sign up for the monthly subscription for free payments you are paying a monthly feee. They canceled my payment and charged me 4% on the balance then would not allow me to make payments probably bc they lost the account because they are fraudulent. I called there customer service and it was a Mexican in a bathroom jerking it.
Hello Corey,
I’m very sorry to hear about this, and I want to assure you that this is not the experience we’d like you to have with our service. I would strongly recommend contacting our Customer Care team so that we can investigate this with you and make things right.
You can do so at https://support.doxo.com via live chat support. I hope we can hear from you soon!
Best,
Lisa
I guess that it\s very convenient to have a service which lets you to pay all the bills you're needed just browsing one website. So, I have decided to try this service in order to assure myself that it's really worth trying working weith this service. Actually, everything was okay and I successfully started to use this service as it seemed to me pretty comfortable to pay all my bills. Anyway, i woudl definetely recommend this service to all those who are annoyed of pay bills on different websites and services. It's easy to connect al your bills and it's easy to navigate here.
Hello Ethan,
Thank you for the kind words, we really appreciate you taking time out of your day to share a review. All of us at doxo are happy you are enjoying our bill pay service!
Best,
Lisa
I've been very happy with my doxo experience. It seems much more secure to pay my bills online through this service and I can easily bring up and review copies of bill paid.
Excellent service and no fee
You can't get any better than this. Keep up the good work. Email reminders are great for a busy body like myself who's forgotten everything but my name
Thanks a lot
Dear Marilyn,
Thank you so much for taking the time to review us! We're so happy to hear that you're enjoying doxo's bill-pay service and email reminders.
Best,
Lisa
Using DOXO has been a simple step in my bill paying routine. I get timely emails and up to date information on all my bills, due dates and follow through.
Bbl
The site is extremely easy to use. I also really like that you can file once completed. Very handy to be able to go and look at past statements quickly.
I only use dodo to make my Life Insurance payments it's convenient no hiccups yet next month they're not going to get no more money from me lol auto pay is the easiest and no charges!
Hello Marchell,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
Bill paid automatically... I stay pretty busy, so this is one less thing to worry about... Money comes out of my account... don't have to think about it!
I didn't kno this app existed until about 5 months ago and ever since I've used it to pay all my utilities and didn't have to leave work or get a ride anywhere. Really took a lot off me
Hi Dana,
Thank you so much for taking the time to write a review! We're so happy to hear that paying your bills through doxo has made your life easier. If there's anything we can do to make your experience a five-star one, we'd love to hear from you at marketing@doxo.com. Thanks again!
Best,
Lisa
They were suppose to pay my Ga Power Bill automatically. They had the Due date on my account as almost a month late on their site. Causing me to have my power Disconnected. When I tried talking to them about it they just kept sending me automatic messages to call my provider direct. Wouldnt even talk to me after THEY SCREWED UP.
Tip for consumers:
DONT
Products used:
No help
Hello Dale,
I’m very sorry to hear about this, and I want to assure you that this is not the experience we’d like you to have with our service. I would strongly recommend contacting our Customer Care team so that we can investigate this with you and make things right.
You can do so at https://support.doxo.com via live chat support. I hope we can hear from you soon!
Best,
Lisa
Personal bills make up more than one third of all modern U.S. household spending – and managing and paying those bills can be a time-consuming, frustrating chore. The average family currently pays more than 10 bills every month, all while managing multiple different online accounts, billers that won’t accept credit card payments, and poorly designed websites that don’t support mobile phones. As the pile of bills grows higher, most Americans find themselves taxed on their wallets and on their time.
If this situation sounds familiar to you, then doxo is here to help.
Since doxo was launched in 2008, we’ve strived to give people an easy and convenient way to connect with companies and to pay multiple billers through a single location. doxo now has over ten million users, and as the first crowd-sourced bill pay solution, built around you, the consumer, it’s already changed the way people manage their bills.
In more than 10 years of service, doxo has added over 120,000 unique billers to our directory. Using our powerful online or mobile platforms, users can now truly take control of how they pay their bills – whether it’s by credit, debit card, Apple Pay, or by direct transfer from their checking accounts. With our focus on convenience to you, our services are available if you’re at your PC or on the go via our mobile app. Plus, with our reminder systems, you’ll never have to worry about missing a payment again. Ultimately, doxo means that users are no longer bound by a biller’s outdated systems.
doxoPLUS is a monthly subscription that allows doxo members to pay any bill, from any device, for $5.99 per month (plus tax where applicable). With doxoPLUS members do not have to pay fees on bank payments, and benefit from the 5 Protections of Bill-Pay: private pay™ account protection, overdraft protection, identity theft protection, late fee protection, and credit protection. Subscribers can keep an eye on their credit score with credit protection, avoid costly fees with late fee protection and overdraft protection, and safeguard their privacy and security with identity theft protection and private pay protection. Additionally, members can cancel at any time as doxoPLUS does not require users to sign up for a long-term commitment.
For more information about what doxo can do for you, please visit www.doxo.com
Hello Emmanuel,
We understand your concern about fees. To let you know, you can pay your bills for FREE on doxo when you pay via a linked bank account!
We also have a subscription service, doxoPLUS, which allows you to pay any number of billers without an individual fee when paying directly from your bank account. At less than $5 a month, it’s an especially good deal if you pay multiple regular bills! It also offers overdraft protection, identity theft protection, credit protection, and more key features that help you pay your bills securely and guard your financial health.
If you'd like more information about either of these payment options, you can reach out to our Customer Care team at https://support.doxo.com.
Thanks,
Lisa