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doxo

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Overview

doxo has a rating of 4.4 stars from 483 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with doxo most frequently mention pay bills, easy way, and due date. doxo ranks 1st among Bill Pay sites.

This company responds to reviews on average within 18 hours

Positive reviews (last 12 months): 92.6%
Positive
137
Neutral
2
Negative
9
14
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How would you rate doxo?
Top Positive Review

“Easy way Pay”

Daniel C.
11/4/24

I'm very busy lately but have this service on my phone and I find it very convenient to pay bills,it's just a couple dollars but it's better than calling each time or writing checks So much better 💯🍷👍😎

Top Critical Review

“Doxo is a fraudulent cooperation”

Go to EliteRecoup.com for help I.
7/19/24

I strongly caution against engaging with Doxo, as my experience suggests they operate as a scam company. Be wary of any involvement, as it may result in financial loss and unfavorable outcomes. I've gotten my money back and that was only way I could go about it. I got help from. (I USED THEIR WEBSITE URL AS MY DISPLAY NAME AND PROFILE PICTURE ON THIS REVIEW INCASE YOU NEED HELP AND WANT TO REACH OUT TO THEM). Note: I did this because of the strict policy over here and honestly i just want to help as many people as possible to get their money back.

Reviews (483)

Rating

Timeframe

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Reviews that mention popular keywords

water company (5) gas bill (4) payment (48) bank account (3) middle man (3) gas company (3)
Thumbnail of user heatherw1391
West Virginia
1 review
1 helpful vote
  • Send Message
May 3rd, 2023

I just heard if this website, it was very easy to set up
My account abd pay a bill. But it says it will take more than a week for my payment to be sent though it was taken out if my card account.

Service
Value
Returns
Quality
Thumbnail of user letas1
doxo M. – doxo Rep

Hello Heather,

I would recommend contacting our Customer Care team so that we can investigate this with you. You can do so at https://support.doxo.com via live chat support. I hope we can hear from you soon!

Best,

Lisa

Thumbnail of user michaelt593
North Carolina
1 review
0 helpful votes
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December 6th, 2018

I like getting an email of when bill is due and a statment of what I paid. It's always fast and reliable. I wish paying all my bills online was this simple.

Thumbnail of user angelay24
North Carolina
1 review
0 helpful votes
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October 4th, 2018

Doxo has been super convenient for bill pay. I love that you can pay multiple utility providers from one site. The fee seems a litttle high, other than that i love it!

Thumbnail of user magdalenac54
California
1 review
0 helpful votes
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April 19th, 2023
Verified purchase

I've been using doxo since the pandemic. The site is easy to access and navigate. I'm a senior citizen and I am unable to go out very often. So using doxo is very convenient for me!

Thumbnail of user letas1
doxo M. – doxo Rep

Hello Magdalena,

Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!

Thanks again,
Lisa

Thumbnail of user shawnl130
California
1 review
0 helpful votes
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September 24th, 2019

I have multiple accounts set on auto pay with doxo so I never have to worry about missing or late payments. Doxo is easy to use and convenient for keeping your payments on time and up to date.

Thumbnail of user letas1
doxo M. – doxo Rep

Thank you very much for your review, Shawn! It's great to hear that automatic scheduling has worked so well for you. Please let us know if there's anything else we can do to make your bill pay experience a positive one!
--Adam
Doxo Support

Thumbnail of user rosaliep14
New Jersey
1 review
0 helpful votes
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January 22nd, 2020

I was so glad when I decided to use this site. It is so much easier than writing a check, time. Having to mail it and put a stamp on it. Hoping it gets to were it's going in time.

Thumbnail of user letas1
doxo M. – doxo Rep

Hello Rosalie,

Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!

Best,
Lisa

Thumbnail of user cgr
Texas
1 review
0 helpful votes
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September 5th, 2019

Simple and convenience, and I would recommend it to everyone. It makes it easy to pay your bill on time, always notifying when it's time to pay so you won't be late, thanks.

C. Robinson

Thumbnail of user letas1
doxo M. – doxo Rep

Thanks for your review, CG R.! We really appreciate your feedback. If there's any way we can improve to push those four stars into five, don't hesitate to let us know!
--Adam
Doxo Support

Thumbnail of user glennt344
Texas
2 reviews
1 helpful vote
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July 23rd, 2023

I had a medical bill which when paid was directed to the DOXO web site. I paid the bill through DOXO and later received a bill from a collection agency for the bill. I furnished the information I printed and found out DOXO had paid the wrong company, so I contested it about two months ago and just received a statement that it was rejected, so I will have to pay the bill again. I will NEVER use DOXO again and will NEVER recommend anyone use them. The order ID I entered was the account # with Medicredit collection.

Service
Value
Returns
Quality
Thumbnail of user letas1
doxo M. – doxo Rep

Hello Glenn,

I’m very sorry to hear about this, and I want to assure you that this is not the experience we’d like you to have with our service. I would strongly recommend contacting our Customer Care team so that we can investigate this with you and make things right.

You can do so at https://support.doxo.com via live chat support. I hope we can hear from you soon!

Best,
Lisa

Thumbnail of user wandal492
Pennsylvania
1 review
0 helpful votes
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February 1st, 2024
Verified purchase

I like it. It may take me a little more time to get in, but really like it. I hope other people enjoy it.

Thumbnail of user letas1
doxo M. – doxo Rep

Hello Wanda,

Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!

Thanks again,
Lisa

Thumbnail of user rudyr150
Maryland
1 review
0 helpful votes
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January 31st, 2024
Verified purchase

From the beginning to end the conversation I had with the representative was helpful and very professional.

Thumbnail of user letas1
doxo M. – doxo Rep

Hello Rudy,

Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!

Thanks again,
Lisa

Thumbnail of user patrickh254
Wyoming
2 reviews
0 helpful votes
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May 14th, 2019

I desperately needed dental care but have no dental insurance. I applied for care credit was approved and once again I've got a confident smile. Thank you Care Credit!

Thumbnail of user tyners1
Utah
1 review
5 helpful votes
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October 8th, 2021

I was redirected to Doxo when trying to pay my Strata Network bill. I paid it and the next day my service was disconnected. We all have COVID and we need internet to work and do school. We called Strata and they have never heard of Doxo. The part that is fraudulent is that Doxo made every effort to look like they "are" strata. Their merchant account even says "Dox Strata Networks " only part of their name and the whole name of strata. Their email response to me had a strata logo on it. They never informed me that they would be paying my bill in days until after they had my money. This has really hurt my family. I do not want an apology. I want your business shut down. You are a cancer in the life of the people you use. If you can get millions of people to give you a hundred dollars then you hold it for 2-4 days you then have hundreds of millions in your account at all times to use to make even more. And you charge for this Service. The only reason that you make yourself look like these individual companies is to trick people into using you. They NEVER would use your service if you told them how you operate. We don't need you. You hurt people.

Tip for consumers:
Do not EVER use DOXO !!!!!!!

Products used:
Bill pay. Scam

Service
Value
Returns
Quality
Thumbnail of user maiem1
Georgia
1 review
0 helpful votes
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February 13th, 2023
Verified purchase

The experience was good. I paid the bill without having to mail it and it was received on time. It was very convenient for me. I will use the service again.

Thumbnail of user letas1
doxo M. – doxo Rep

Hello Maie,

Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!

Thanks again,
Lisa

Thumbnail of user wandam199
Connecticut
1 review
0 helpful votes
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September 29th, 2020

It is easily affordable and convenient to use. I use it every month and will highly recommend it! Never have to worry and forgetting or paying a bill late. Love it.

Thumbnail of user letas1
doxo M. – doxo Rep

Hello Wanda,

Thank you for the kind words, we really appreciate you taking time out of your day to share a review. All of us at doxo are happy you are enjoying our bill pay service!

Best,
Lisa

Thumbnail of user sues315
Sue S.
West Virginia
1 review
0 helpful votes
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November 22nd, 2018

Doxo makes it very easy for me to pay my bills it's easy and fast and it's not confusing to use. They always send my payment on time and I'm never late on my payment

Thumbnail of user maryh707
West Virginia
1 review
0 helpful votes
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November 28th, 2018

Doxo is super helpful when paying my bills! And when I use a Che k there is no service charge, which is awesome. They make paying my bills online super helpful!

Thumbnail of user munsih
New York
1 review
0 helpful votes
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January 21st, 2020

Unbelievable, I can't believe doxo give me like this great service. Anybody can use doxo for billing. I hope everyone will be happy for doxo great service.

Thumbnail of user letas1
doxo M. – doxo Rep

Hello Munsi,

Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!

Best,
Lisa

Thumbnail of user bradb98
West Virginia
1 review
0 helpful votes
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March 27th, 2018

Doxo is really easy to use, very helpful, well done and organized, I like it! Very easy to navigate, look at what you want to look at and not at what you dont

Thumbnail of user kathleee
California
1 review
2 helpful votes
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September 17th, 2019

I used their service because it came up when I googled PAY BY PLATE MA, I did not realize that they weren't affiliated with them, they charged me a fee of 3.99 that I wouldn't have paid if I used the real website and they delivered my payment late which cost me an additional $8.00. They are scamming people by having their website masked as being affiliated with Pay By Plate. I called to get this corrected and was left on hold for 15 minutes only to be told they are not responsible for late fees even though they guaranteed my payment would be posted by September 6th, it was September 12th which was 2 and a half weeks after I completed the payment on their website.

Thumbnail of user letas1
doxo M. – doxo Rep

Hi Kathlee, we appreciate your feedback and your review. I can assure you that this is not the experience we would have liked for you to have with doxo. It sounds like you've already reached out to our Customer Care team - if you already contacted someone at Support.doxo.com, please reach out to me at Marketing@doxo.com so that I can look into this on your behalf.

It's not our intention to mislead you - doxo is an online bill pay service that is associated with many web searches and is currently used by millions, including to pay Pay by Plate. If there's any other questions I can answer for your or any other information that I can provide, please let me know and I'll be happy to assist.
--Adam
Doxo Support

Thumbnail of user surabhik2
India
1 review
0 helpful votes
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October 7th, 2021

Such a huge help to have doxo! A relief to not have to remember when to pay bills and to know I won't have to pay extra if I forget. Don't know what I would do without this every month.

Service
Value
Returns
Quality
Thumbnail of user letas1
doxo M. – doxo Rep

Hello Surabhi,

Thanks so much for your feedback, and for using doxo. We’re happy you are enjoying paying your bills with our service!

Thanks again,
Lisa

Thumbnail of user lynnh1039
Pennsylvania
1 review
0 helpful votes
  • Send Message
January 31st, 2024
Verified purchase

Using this form of payment is great, it's easy,and convenient and I never worry about late payments!

Thumbnail of user letas1
doxo M. – doxo Rep

Hello Lynn,

Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!

Thanks again,
Lisa

Thumbnail of user tonias20
Wisconsin
1 review
0 helpful votes
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June 26th, 2019

Makes it easy to pay bills on line, no hastle, timely and saves mailing it. Totally recommend this site to everyone who is an on line bill paying type person.

Thumbnail of user susiet49
New York
1 review
0 helpful votes
  • Send Message
October 7th, 2021

This app has been really helpful for staying on top of my bills and rent payments. No more panicking about whether I've forgotten to pay the gas company!

Products used:
Bill payment in app

Service
Value
Returns
Quality
Thumbnail of user letas1
doxo M. – doxo Rep

Hello Susie,

Thanks so much for your feedback, and for using doxo. We’re happy you are enjoying paying your bills with our service!

Thanks again,
Lisa

Thumbnail of user michelles1088
Idaho
1 review
6 helpful votes
  • Send Message
February 3rd, 2020

I do not recommend using this service if you want it coming out of your account at a given time. No coordination with provider for balances on accounts.

Tip for consumers:
Take out money Way I advance of payment. Not when scheduled payment is to be made

Products used:
Senske

Service
Value
Returns
Quality
Thumbnail of user letas1
doxo M. – doxo Rep

Hi Michelle,

Thanks very much for your feedback—we’re sorry to hear your experience with doxo hasn’t been great. We understand your concerns about processing times, and are working to shorten them. To clarify, if you schedule a payment on doxo to reach by a particular date, the funds will generally need to be removed in advance in order to ensure they are delivered by your due date. Lead times vary depending on the payment method and the biller you’re paying.

If we can help clarify anything about processing times for specific billers you’d like to pay, please reach out to us on our 24/7 live chat at https://support.doxo.com. Thanks!

Best,
Lisa

Thumbnail of user christinaj482
Virginia
1 review
1 helpful vote
  • Send Message
December 2nd, 2022

I made a payment, to Doxo, for personal property taxes for my city. This payment not only took over 15 days to arrive it also was sent to the ABSOLUTE WRONG DEPARTMENT. It was sent to my current city's sewage/water department, which is in a totally different city. I myself had to do ALL THE LEG WORK that was involved in finding the check and getting to the correct department/city. This is a 3rd party site and even the city in question does not recommend the usage of this site. They feel it is a mimicking site. Furthermore they cannot guarantee your payment. Just because their bank is FDIC does not insure your payment will be received. DO NO USE, WOULD NOT RECOMMEND EVEN THE SLIGHTEST

Tip for consumers:
DO NOT USE!!!!!!

Products used:
Na

Thumbnail of user letas1
doxo M. – doxo Rep

Hello Christina,

I’m very sorry to hear about this, and I want to assure you that this is not the experience we’d like you to have with our service. I would strongly recommend contacting our Customer Care team so that we can investigate this with you and make things right.

You can do so at https://support.doxo.com via live chat support. I hope we can hear from you soon!

Best,
Lisa

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From the business

Personal bills make up more than one third of all modern U.S. household spending – and managing and paying those bills can be a time-consuming, frustrating chore. The average family currently pays more than 10 bills every month, all while managing multiple different online accounts, billers that won’t accept credit card payments, and poorly designed websites that don’t support mobile phones. As the pile of bills grows higher, most Americans find themselves taxed on their wallets and on their time.

If this situation sounds familiar to you, then doxo is here to help.

Since doxo was launched in 2008, we’ve strived to give people an easy and convenient way to connect with companies and to pay multiple billers through a single location. doxo now has over ten million users, and as the first crowd-sourced bill pay solution, built around you, the consumer, it’s already changed the way people manage their bills.

In more than 10 years of service, doxo has added over 120,000 unique billers to our directory. Using our powerful online or mobile platforms, users can now truly take control of how they pay their bills – whether it’s by credit, debit card, Apple Pay, or by direct transfer from their checking accounts. With our focus on convenience to you, our services are available if you’re at your PC or on the go via our mobile app. Plus, with our reminder systems, you’ll never have to worry about missing a payment again. Ultimately, doxo means that users are no longer bound by a biller’s outdated systems.

doxoPLUS is a monthly subscription that allows doxo members to pay any bill, from any device, for $5.99 per month (plus tax where applicable). With doxoPLUS members do not have to pay fees on bank payments, and benefit from the 5 Protections of Bill-Pay: private pay™ account protection, overdraft protection, identity theft protection, late fee protection, and credit protection. Subscribers can keep an eye on their credit score with credit protection, avoid costly fees with late fee protection and overdraft protection, and safeguard their privacy and security with identity theft protection and private pay protection. Additionally, members can cancel at any time as doxoPLUS does not require users to sign up for a long-term commitment.

For more information about what doxo can do for you, please visit www.doxo.com

Company Representative

Thumbnail of user letas1
doxo M.
Typically responds within 18 hours

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