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doxo has a rating of 4.4 stars from 483 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with doxo most frequently mention pay bills, easy way, and due date. doxo ranks 1st among Bill Pay sites.
This company responds to reviews on average within 18 hours
I'm very busy lately but have this service on my phone and I find it very convenient to pay bills,it's just a couple dollars but it's better than calling each time or writing checks So much better 💯🍷👍😎
I strongly caution against engaging with Doxo, as my experience suggests they operate as a scam company. Be wary of any involvement, as it may result in financial loss and unfavorable outcomes. I've gotten my money back and that was only way I could go about it. I got help from. (I USED THEIR WEBSITE URL AS MY DISPLAY NAME AND PROFILE PICTURE ON THIS REVIEW INCASE YOU NEED HELP AND WANT TO REACH OUT TO THEM). Note: I did this because of the strict policy over here and honestly i just want to help as many people as possible to get their money back.
El agente muy amable y muy profesional pero seria mucho más mejor k tuvieran un número para hablar más rápido con los agentes
Paying my bills was very easy and I would use this service again
Hello Elsa,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
It is so very easy to pay my bill with just a few clicks.
Hello Danielle,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
Easy and secure. My payment gets there and my money is safe
Hello Tamara,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
It's been very helpful as far as paying bills. Easy to use
Hello Kenya,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
I like it because it's so easy to do. I never have no problem with it.
Hello Grate,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
Information was correct, process was simple and got confirmation right away.
Hello Steve,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
People are always friendly and helpful...very patient with old people like me lol
Hello Gisela,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
It's so easy and dependable to use doxo. No more fees! Hooray!
Hello Wesley,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
You program is to complicate i pay all my bills on line and you guys are the worse, well everything is complicate with Home Depot even their website is just like Macy's that they are offering their products and dont let you make the payment in peace
Hello Rafael,
I would recommend contacting our Customer Care team so that we can investigate this with you. You can do so at https://support.doxo.com via live chat support. I hope we can hear from you soon!
Best,
Lisa
It was easy and user-friendly system.
I paid my waste invoice with casellas waste company.
Hello Freddy,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
I don't care for the charge but that is to expected.
Hello Chuck,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
All I want to do is pay my freaking bill! Why are you charging me after you said, if I signed up for the monthly payments you wouldn't. Now I'm removing my monthly auto payment.
This is extremely unpleasant and unfair and you really need to kiss and thank the big guy that I LIKE paying my bills! And to think I have 16 bills in total that I was going to put through this program... NOT!😱😵😠
Hello Carol,
We understand your concern about fees. To let you know, you can pay your bills for FREE on doxo when you pay via a linked bank account.
If you'd like more information about this payment option, you can reach out to our Customer Care team on live chat at https://support.doxo.com.
Thanks,
Lisa
I love that my bill gets paid on time and I don't have to log in each month. There are too many passwords to have to remember.
Hello Jaime,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
While i was not happy with the taxes in CA, the payment of my back taxes was easy enough using this system.
Hello Ronald,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
I paid my personal taxes through them, believing it was affiliated with Boone County. It was listed on the bill website, therefore, I concluded I had the correct website. I was charged a $28.00 fee. I was unhappy, but the consequences of waiting for the last minute to pay. Unfortunately, I received a late fee from Boone County. I called to inquire and learned that Doxo is a third party unaffiliated with the company that will mediates payment. I did not need them nor would I have divulged personal information to them. Please, buyers beware! This company charges a HIGH FEE, delivers LATE PAYMENTS, and DO NOT REFUND. I don't believe they are a legitimate, credible company. I informed them to erase my personal information. Buyers beware!
Tip for consumers:
This company did nothing to satisfy me!
Products used:
N/A
Hello Lisa,
We appreciate the feedback—it sounds like there may be a misunderstanding. Please reach out to our customer support at https://support.doxo.com. Our team is available to live chat, and they’ll be able to help you look into this and make things right.
Thanks,
Lisa
Doxo is quick, convenient and safe! They take most if not all credit/debit cards. You don't have to leave you home to pay my bills anymore it's great!
I highly recommend it!
Thanks
Dorothy H.
Maryland
Hello Dorothy,
Thank you for the kind words, we really appreciate you taking time out of your day to share a review. All of us at doxo are happy you are enjoying our bill pay service!
Best,
Lisa
I'd suggest not using this company if you value your hard earned money. Uncoordinated, amateur, and incompetence are just a few ways to describe this company. Zero over sight and they operate w/o the permission of vendors, then offer no conclusion to fixing any issue when you're owed a refund. They deny responsibility and hope you don't follow up. I've called Better Business Bureau and Consumer protection. T
Hi JG,
It sounds like we missed the mark when it comes to your experience with our service—we’re sorry to hear that, and would love the opportunity to investigate what went wrong and make it right. Have you tried contacting our Customer Support team, which is available on live chat at https://support.doxo.com? We’d love to hear from you!
Thanks,
Lisa
Ive tried making my car payment twice through doxo. Both times theyve charged my bank account and held the money for about 2 weeks before suddenly refunding my money? Been hit with late payments because they cant deliver the money. Will never use again and recommend nobody else does either. Not to mention they claim there to be no fees when you link your bank account. And as you can see in my receipt i paid with a bank account and was charged 4.99. Ridiculous company filled with lies
Hi Ryyan,
Thanks for taking the time to provide your feedback. Regarding the $4.99 fee you mention, it sounds like you signed up for doxoPLUS, our subscription program, which offers five protections for secure bill pay, including identity theft protection, credit monitoring, private pay protection, and more.
If doxoPLUS isn’t a good fit for your payment needs, you’re welcome to cancel at any time by managing your subscription here: https://user.doxo.com/subscriptions
If you have any questions please reach out to our Customer Support team. They’re available via live chat at https://support.doxo.com.
Thanks,
Lisa
I've been using Doxo for a few months now and don't know how I ever did without it! The great part about Doxo is that it saves you from missing your bill payment deadlines! It has become a part of my routine now and saved me multiple times from paying late fees. Highly recommend.
Hello Vismaya,
Thanks so much for your feedback, and for using doxo! We’d love to hear more about what improvements you’d like to see—feel free to write to us with feedback at marketing@doxo.com.
Thanks again,
Lisa
I received a threatening letter from Doxo 2 1/2 years after moving, demanding a utility payment. Turns out my utility never heard of Doxo, does not do business with them, and supplied me with an email and my final statement showing a zero balance, which I have forwarded to Doxo. Of course they continue to harass me with double talk and contradictory statements and still insist I owe them for a payment they never processed. I am going to rain hell down on them for wasting my time. Every relevant state and federal consumer protection bureau will be hearing from me.
Hello Rob,
Thank you for reaching out. I'm very sorry to hear about the experience you've had with doxo; I can assure you that this is *not* the experience we would like for you to have.
I've spoken to our Customer Care manager about this situation and it sounds like you're already in contact with them to try and resolve the situation. They should be able to help you out with this, but please let me know if there's anything else I can address or help resolve.
I hope you have a better day.
--Adam
Doxo Support
These guys are an annoying middle man that our water company uses to pay bills electronically. They take 6 days from the time they pull the cash from your bank account until your water account is actually credited with the payment. One can only guess that they are making money off the interest float for those five days instead of just immediately sending the payment, like any other normal utility.
With same-day ACH, this process is unnecessary and annoying. In this day and age, it should not take 6 days to pay someone.
Dear Michael,
I’m sorry to hear that you have had a disappointing experience with your payment getting processed. Doxo is working to make processing faster for you – you can read more about how long it takes to process payments here: http://bit.ly/2F7vGz1
Directly debiting from your bank account (ACH) will be less expensive but will take longer to process. Paying by card will have an additional fee, but should reduce the time it takes to process your payment. Once your payment is with your biller, it takes two days for them to post the payment to your account. Please let me know if you have other questions, or you can reach out to our Customer Care team at https://support.doxo.com.
Thank you,
Lisa
The easiest way to pay bills! I love using this website. They make is easy and convenient. They also send reminder emails of when your bill is due and if you're late, they send you reminders for that as well. Great site!
Gain trust and grow your business with customer reviews.
Personal bills make up more than one third of all modern U.S. household spending – and managing and paying those bills can be a time-consuming, frustrating chore. The average family currently pays more than 10 bills every month, all while managing multiple different online accounts, billers that won’t accept credit card payments, and poorly designed websites that don’t support mobile phones. As the pile of bills grows higher, most Americans find themselves taxed on their wallets and on their time.
If this situation sounds familiar to you, then doxo is here to help.
Since doxo was launched in 2008, we’ve strived to give people an easy and convenient way to connect with companies and to pay multiple billers through a single location. doxo now has over ten million users, and as the first crowd-sourced bill pay solution, built around you, the consumer, it’s already changed the way people manage their bills.
In more than 10 years of service, doxo has added over 120,000 unique billers to our directory. Using our powerful online or mobile platforms, users can now truly take control of how they pay their bills – whether it’s by credit, debit card, Apple Pay, or by direct transfer from their checking accounts. With our focus on convenience to you, our services are available if you’re at your PC or on the go via our mobile app. Plus, with our reminder systems, you’ll never have to worry about missing a payment again. Ultimately, doxo means that users are no longer bound by a biller’s outdated systems.
doxoPLUS is a monthly subscription that allows doxo members to pay any bill, from any device, for $5.99 per month (plus tax where applicable). With doxoPLUS members do not have to pay fees on bank payments, and benefit from the 5 Protections of Bill-Pay: private pay™ account protection, overdraft protection, identity theft protection, late fee protection, and credit protection. Subscribers can keep an eye on their credit score with credit protection, avoid costly fees with late fee protection and overdraft protection, and safeguard their privacy and security with identity theft protection and private pay protection. Additionally, members can cancel at any time as doxoPLUS does not require users to sign up for a long-term commitment.
For more information about what doxo can do for you, please visit www.doxo.com
Hello Ryan,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa