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doxo has a rating of 4.4 stars from 483 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with doxo most frequently mention pay bills, easy way, and due date. doxo ranks 1st among Bill Pay sites.
This company responds to reviews on average within 18 hours
I'm very busy lately but have this service on my phone and I find it very convenient to pay bills,it's just a couple dollars but it's better than calling each time or writing checks So much better 💯🍷👍😎
I strongly caution against engaging with Doxo, as my experience suggests they operate as a scam company. Be wary of any involvement, as it may result in financial loss and unfavorable outcomes. I've gotten my money back and that was only way I could go about it. I got help from. (I USED THEIR WEBSITE URL AS MY DISPLAY NAME AND PROFILE PICTURE ON THIS REVIEW INCASE YOU NEED HELP AND WANT TO REACH OUT TO THEM). Note: I did this because of the strict policy over here and honestly i just want to help as many people as possible to get their money back.
A while ago, perhaps several months, it was difficult to pay the gas and electric bill. Also, the bill did not specify whether the charge was for gas or electric. The only way that I could tell is that the gas bill, being on a budget plan, was rounded to the dollar. Since that time the payment process has improved and the charges was deducted from my checking account automatically.
I have been waiting for a $245 refund since June 22. I have emailed the company over 100 times when they did respond to the emails they blamed my bank for the wait and anymore they dont even gove a response. It is now October a refund doesnt take this long... its so frustrating
My gas company uses this platform for online billing/payments. I always prefer to do things online and this makes it easy. I'm sure it would be even more convenient if multiple of my providers used this platform.
It was awesome. It only took maybe five minutes from start to finish to complete the whole entire process and the payment was gone. I especially like the fact that the funds are taken out right away so that I don't have to worry about using that payment in error.
Doxo Website popped up when I was trying to pay bill online direct to Termix, took my money and charged extra.
That's misleading and should be illegal. I paid my bill twice because it due the same day and they take longer to process payment.
Hello Manny,
I’m sorry to hear you feel misled—I can assure you this is not the experience we’d like you to have of our service. Doxo provides an online bill pay service used by millions and is associated with many web searches for billers. This is probably the same situation you encountered!
To let you know, doxo also offers other services on top of conventional bill-pay—we offer free email bill-pay reminders as well, and an optional subscription service that has overdraft protection and provides ACH payments with no delivery fees. If you would like more information, our Customer Support team will be able to provide specifics for you and can be reached 24/7 on https://support.doxo.com.
Best,
Lisa
This company is not worthy to receive not even a single star! They claimed to be something they are not and took our money and we have yet to receive it back! Beware of Doxo. It's a scam! Class action law suit is definitely coming!
Tip for consumers:
Don't take the risk and pay a website like this to pay your bills, they will take your money and your bills will not get payed on time!!
Hello Jesus,
I’m very sorry to hear about this, and I want to assure you that this is not the experience we’d like you to have with our service. I would strongly recommend contacting our Customer Care team so that we can investigate this with you and make things right.
You can do so at https://support.doxo.com via live chat support. I hope we can hear from you soon!
Best,
Lisa
A simple and worry free way to pay all of my bills. And because I suffer from short term memory loss, this is my best way to insure that my bills will be paid. And all transactions are secure which gives me peace of mind.
I use Doxo to pay my Florida Blue Bill. Doxo, always send me reminders before my bill is due to ensure that it gets there on time. I would normally use my banks bill pay, but Florida Blue hasn't updated their billing address... So, while I'm not crazy about paying a fee to pay my bill, it's better than losing my Rx insurance...
I made an account after getting home from Chicago and checked it daily for several days but never had a bill. After a week or so I forgot to check daily but eventually an email came in that my Account was past due so I payed it.
Hello Leslie,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
Whenever I try to pay a bill online, this pops up as top result in search. It appears to be the official website to pay bills, but once you start filling out information you see fees start to pop up. So, this company's business model is basically to lurk on the internet and try to convince you that they are the legitimate business so that you can get suckered into paying extra fees.
Tip for consumers:
Don't use this service
Products used:
3rd Party Payment of Bills
Hello Doug,
It sounds like we missed the mark when it comes to your experience with our service—we’re sorry to hear that, and would love the opportunity to make it right! Have you tried contacting our Customer Support team, which is available on live chat at https://support.doxo.com? We’d love to hear from you!
Thanks,
Lisa
I Don't like the fact that we have to pay a fee to pay you money! I think this is very unfair. If there were another way to make payments that would not cost me additional money, I would certainly take advantage of that.
Hi William,
We appreciate the feedback, and are continually working to improve our affordability. At this time, our most affordable options are to process payments online via ACH (debiting directly from your checking or savings account), as opposed to paying by credit or debit card. If you contact our Customer Support team, we would be happy to explore the specific payment options for any specific billers you'd like to pay—we're available online 24/7 at https://support.doxo.com. Thank you!
Lisa
Not an authorized 3rd party payor I was told by State of Colorado! Accidentally somehow paid them as bill for toll payment. Still got bill and fees increased and state withheld Drivers license. Brought un proof of paying DOXO. And basically they looked and said never heard of them. Have nothing to do with us! You still owe us! Wow Scam Alert!
Tip for consumers:
Run and look for real processors
Hello James,
I’m sorry to hear that you feel misled. I can assure you that is not our intention, and I’d like to try and clear the air with you.
Doxo provides an online bill pay service used by millions and is associated with many web searches for billers. This is probably the same situation you encountered! It’s also likely that many other people are paying your provider with doxo. You can think of doxo like an online payment partner to both billers and customers like you--one that allows you to pay ALL your bills online from the same, secure account.
If we can answer any questions or address any payment issues you may have, please reach out to our Customer Care team on live chat at https://support.doxo.com! Thank you!
Best,
Lisa
I like the convenience of paying my bill on line. However, I never know how much I am supposed to pay, unless i actually see the paper bill or log into my actual account from the company that I am actually paying. I get the email telling me to pay the bill every month and I have paid it, but then I realize after about 4 months that this particular bill only needs to be paid every other month, so I had a large credit and I dont owe anything for a few more months. Bit I continue to get the email staying I owe this bill. So if those things could be fixed, I would love your service.
It's was truly great paying my late mother's bill using this app it was truly a blessing and it great to use.
Thank you for the service.
But unfortunately I will not be using the app to pay my mother's (Johnniemae Williams) bills any longer because my mother has passed away and all her bills are paid up and the services are no longer under her name. All accounts have been closed under my mother's
Thank you
Hello Tanya,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
I have used Doxo as a way to pay a bill online. My payments have always been credited to my account on the same day I made the payment. This service is reliable and secure. The cost for the convenience and peace of mind is priceless.
I think it sucks. First of all you don't tell me the balance I owe. You leave it to me to get in touch with bank one and ask what my balance is then you charge 3 dollars to complete the transaction. Like I said doxo really sucks.
Hi Joe, we appreciate your review and your feedback. I absolutely understand your frustration regarding doxo's fees, and I can assure you that we're actively working to make our service more affordable.
Currently, our most affordable options are to process via ACH payment or to sign up for our subscription service: doxoPLUS. By signing up for doxoPLUS, payments made from your bank account are free, with no limit on the number of bills you can pay.
Doxo also assists with bill pay reminders for free! If you'd like any additional information, please feel free to reach out to our Customer Care team at support.doxo.com.
Thank you again for your feedback, Joe. Have a great day.
--Adam
Doxo Support
My dad found the website because he wanted to pay ezepazz and he payed them the money so they can transfer it they have been constantly withdrawing money from his credit card some othe reviews are fake to make it seem like its not a scam.
Tip for consumers:
dont use it they will take money from you
Hello,
Thanks for taking the time to provide your feedback--we're sorry to hear about this misunderstanding. It sounds like your father signed up for doxoPLUS, our subscription program, which offers five protections for secure bill pay, including identity theft protection, credit monitoring, private pay protection, and more. If doxoPLUS isn’t a good fit for your payment needs, you can cancel at any time by managing your subscription here: https://user.doxo.com/subscriptions
We'd like to investigate this issue and make things right with you. Our Customer Support team is available via live chat at https://support.doxo.com. We hope to hear from you or your father soon.
Thanks,
Lisa
Since using doxo, paying my bills has become so easy. I literally set everything to autopay and it takes care of it for me. It's so nice not having to log in to multiple different websites every month to pay all my different bills. Their doxoPLUS program is a great addition - I love being able to track my credit score as well.
Products used:
doxo, doxoPLUS
Hello Erica,
Thank you for the kind words, we really appreciate you taking time out of your day to share a review. All of us at doxo are happy you are enjoying our bill pay service!
Best,
Lisa
They sent the payment to the wrong company and all I get is lip service. They contacted the company to return the payment … that all they saying is the updated. While that is happening. I am getting the other company busting me for payment. The bottom line is … if you got a credit card. You do not need Doxo… plus you save on their processing fee which is high
Hello John,
It sounds like we missed the mark when it comes to your experience with our service—we’re sorry to hear that, and would love the opportunity to make it right! Have you tried contacting our Customer Support team, which is available on live chat at https://support.doxo.com? We’d love to hear from you!
Thanks,
Lisa
I don't know how they got our information. We made our first payment at Toyota Heritage with a debit card and it was paid though Doxo. The dealership denies knowledge of this and if I hadn't noticed the $15 extra to our bank on a no interest loan we would still think we were paying directly to Toyota. We are still getting emails every month from them to pay our bill even though we are dealing with our bank directly. The are a scam
I don't think it's fair that I have to pay $3.00 for using the doxo website to pay my bill. I can use USPS to make my payments. So disappointed. I want to go back to mailing my payment, stamps are much cheaper.
Hi Helen, we really appreciate your review and your feedback. Doxo is constantly looking to improve our affordability, so your comments help us towards that goal.
Currently, our most affordable options are to process via ACH payment or to sign up for our subscription service called doxoPLUS. By signing up for doxoPLUS, payments made from your bank account are free, with no limit on the number of bills you can pay.
Doxo also assists with bill pay reminders for free! If you'd like any additional information, please feel free to reach out to our Customer Care team at support.doxo.com.
Beyond that, I hope that we will be able to assist you in the future.
--Adam
Doxo Support
My checking account was stolen and I had to change out my bank account. Because all my bills are paid through doxo, I only had to change my account in one place rather than for every bill I was paying. It was a real life saver and so convenient.
Hello Liam,
Thank you for the kind words, we really appreciate you taking time out of your day to share a review. All of us at doxo are happy you are enjoying our bill pay service!
Best,
Lisa
I've had no problem with Doxo. I wish the email from Doxo had the amount of my bill on it. I have to wait to receive Garland utility bill to pay through Doxo. That is the only complaint I have. Otherwise it is easy to use.
Hello Catherine,,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
Well every time I use this service I never have any problems great job
Hello David,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
I had an issue where I made the payment online and the payment was not received by my water company. I had to do all the foot work to prove that the payment was made and that my bank account had debited for the charge. I was not happy. In the future I will be personally be obtaining money orders and delivering the payments personally.
Thanks for your review, Patti. I'm sorry to hear that you did not have a positive experience with doxo, and I can assure that this is not the experience we would have liked for you to have.
If you haven't already, I would highly recommend reaching out to our Customer Care team at Support.doxo.com. We would love to look into this situation further with you and investigate what happened. I hope that we can help you soon.
--Adam
Doxo Support
Gain trust and grow your business with customer reviews.
Personal bills make up more than one third of all modern U.S. household spending – and managing and paying those bills can be a time-consuming, frustrating chore. The average family currently pays more than 10 bills every month, all while managing multiple different online accounts, billers that won’t accept credit card payments, and poorly designed websites that don’t support mobile phones. As the pile of bills grows higher, most Americans find themselves taxed on their wallets and on their time.
If this situation sounds familiar to you, then doxo is here to help.
Since doxo was launched in 2008, we’ve strived to give people an easy and convenient way to connect with companies and to pay multiple billers through a single location. doxo now has over ten million users, and as the first crowd-sourced bill pay solution, built around you, the consumer, it’s already changed the way people manage their bills.
In more than 10 years of service, doxo has added over 120,000 unique billers to our directory. Using our powerful online or mobile platforms, users can now truly take control of how they pay their bills – whether it’s by credit, debit card, Apple Pay, or by direct transfer from their checking accounts. With our focus on convenience to you, our services are available if you’re at your PC or on the go via our mobile app. Plus, with our reminder systems, you’ll never have to worry about missing a payment again. Ultimately, doxo means that users are no longer bound by a biller’s outdated systems.
doxoPLUS is a monthly subscription that allows doxo members to pay any bill, from any device, for $5.99 per month (plus tax where applicable). With doxoPLUS members do not have to pay fees on bank payments, and benefit from the 5 Protections of Bill-Pay: private pay™ account protection, overdraft protection, identity theft protection, late fee protection, and credit protection. Subscribers can keep an eye on their credit score with credit protection, avoid costly fees with late fee protection and overdraft protection, and safeguard their privacy and security with identity theft protection and private pay protection. Additionally, members can cancel at any time as doxoPLUS does not require users to sign up for a long-term commitment.
For more information about what doxo can do for you, please visit www.doxo.com
Hello Bobbie,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa