Bought 2 pair of their lined work pants for winter. I work outdoors all year round in Michigan. I didn't even get a full season out of my pants before they started to fall apart. Heck I still have 3 of the 5 pair of winter Levi's I purchased 3 years ago. Duluth makes their pants out of chineesium fire hose materials. I have since started spending my money on 1620's. We shall see how they do. After all 1620's only guarantees their pants for 1000 years. Duluth is a waste of money. I called corporate and told them their clothes might be good enough to run sky hooks and calibrate board stretchers. Corporate had know idea how to calibrate board stretchers much less run a sky hook. These people have no idea how to make clothing for it's intended use. I would have done better to shop at the GAP.

I ordered my Christmas gifts from Duluth for my boys. 2 pair of the 4 pair I bought needed to be a smaller size. I was told by Heidi that it will take 2 months for me to receive my return. Keep this in mind when ordering. I have been a customer for a few years and I have never had any issues in the past. Heidi ( WEB*******) did let me know the company is fully aware that it takes this long now. Today, they lost my business. 2 months is absurd.

This store is an embarrassment. Their customer service is garbage and they try to steal returns from customers. The manager was rude and would rather argue with customer than care. This is hands down the worst customer service experience I've had in a clothing store. I've always been a fan of Duluth Trading and would spend a few hundred dollars a year on them. This store has made me a raving detractor for their business. Oh and I had to go back because their jeans zippers fall down.

I buy my clothes from either LL Bean, Lands End, and Deluth. I have been buying exclusively from Deluth the past few years and you can't beat the quality of Deluth. They last years, and years. The fit is right on. Christmas shopping was so easy. I don't shop in stores anymore. I find what I want at Deluth. Yes, they cost more but are well worth the price. I am a mature women and the clothes fit me so well and keep me feeling young, Barbara from Western Massachusetts

This is for their online customer service. I have eczema and the fabric of their boxer briefs exacerbates it. Their no bull guarantee states the company will refund it if you are not satisfied with their products if it is associated with the product design or performance. I guess having eczema is my fault and when my eczema flares up wearing these boxer briefs it is also my fault and not related whatsoever to product design or performance.

Your no Bull is guarantee is pure BS. If you are going to buy Duluth products, do it through a third party.

My first time order with the company was on 11-27-22 and I had not received the order as of 12-7-22. So, I called customer service. On the first call, the customer service representative didn't know how to deal with this delay properly and just disconnected the call. The next Customer service representative was more helpful. Hopefully I receive my order by 12-9-22.
I don't know their product quality yet, but their shipping practices are enough reason to shop elsewhere

While it is stated that Duluth Trading Company clothing is made in the US, only a VERY SMALL PERCENTAGE is not MADE IN CHINA. I ordered ten varied pieces of clothing and waited over FIVE WEEKS with no delivery. In looking at their SHIPPING PROGRAM my clothing was still sitting in CHINA when I cancelled the order.
If more people would CANCEL THEIR ORDER after tolerating the wait for delivery, Duluths purchasing managers/logistics managers would get off their duffs and fix the problems.
I suggest CANCELLING YOUR ORDER after you feel that you have waited long enough-that way we will once and for all drive DULUTH OUT OF BUSINESS or for them to fix the issues.
CONSUMERS DESERVE BETTER TREATMENT THAN WHAT THEY ARE GETTING FROM DULUTH.

I generally like their products and have ordered from them for years. I recently ordered a pair of work pants for my son on June 24 and they were finally delivered July 8. He liked them and we decided to order another pair. When we did, they were on sale. I sent customer service a note to ask if they could credit the difference on my first order, and their response was 'No, the order date was too far from the sale date so sorry". No policy response, just personal decision I guess. My response was that I would return for the full price and buy at sale price. No further response from Duluth. As we enter a recession, this is how much they care about their customers. Go elsewhere as I will do. Their products aren't that good.

I'm generally satisfied with Duluth Trading products, but the Double Flex Jeans are outstanding! First the fit, with the flex waistband is very comfortable, and the length of the rise just right for a mature man. Love the extra pockets: over size coin pocket, extra back pocket on the left side, and the small extra pocket on the right hip is just right for my Swiss Army knife. Canvas backing at the hem is smart. Love these Jeans! I have 4 pair, 2 with flannel lining for our Norther winters.

Best clothes when you can get them to ship right. Worst shipping in the world. Placed orders three different times all three times shipping was horrible, never received two of the shipments at all. Hard to get your money back.

I really can't say enough about how good the quality of the products sold by the Duluth Trading Company. I would rate them as very good. I have never returned an item however. I find that their "Free Returns" are very expensive. I bought a jacket from them that is of quite good quality, I must return it, however due to the size. To print a return label (one could simply write the address on the package) and complete the exchange for it costs $8.00 to join the app that enables one to do this. Duluth Trading Company charges $7.99 to return the item so one has $15.99 to just return the item. Then one has to pay the postage to send it back. I really don't know yet what that will cost, but I estimate it will cost $10,00 plus or minus on top of the return and "Free Label" charges. I must say that I am not thrilled about Duluth Trading Company's return process.

I place an order and after 2 weeks called customer service to report, they asked me to wait 7 more days. I did and it did not arrive so I called back. They told me that they would ship out a replacement and advised me that if the first order showed up first to keep it and return the second order by writing Refused-Return to sender! I did this ad they returned it to me. I called customer service and told them I was tired of messing with this and they wanted my permission to charge my credit card and I gave it, they hung up immediately before I could tell them to close my account and that using UPS in conjunction with the post office was a horrible idea and I would rather pay something for shipping to make it reliable.

I purchased a pair of women's shoes from Duluth about a month ago. The front of the sole was coming loose. I took back to Duluth and told them I just wanted to swap for another pair. I was not given any grief at all considering they were REALLY WORN even after 1 month. I swapped for same shoes that were now 25$ instead of 85$. Of course they went on sale after I purchased. The cashier swapped them out AND gave me the difference in pricing! I normally do not write reviews for this sort of thing BUT I was apprehensive about even trying to return/swap them out because if all the TERRIBLE reviews about the no bull guarantee. I told the cashier that this was a crazy easy swap & that I was surprised by this since the reviews were so bad. I was informed that the no bull policy has been changed to make it easier to return or swap. Just thought I'd write a review to let everyone know of this change & of the ease of my no bull guarantee experience

My son made an inseam error when he ordered a pair of overalls just a few minutes ago. We called Duluth and asked for them to correct the order and they said sorry, they couldn't. Said we would have to exchange them once they're received by mail. One little error and they can't go in electronically and fix it. But, that's only one current issue as there have been many ever since I've had my account with them and now this. Also, many reviews on the quality of their materials is cheaper than ever and believe me, people won't write reviews about that unless it's true. I think after we settle this inseam issue, we're done with Duluth. They've gotten a lot of money out of us meaning collectively from my entire family. Yep, we're soon going to be done with them.

I had been wanting to try their trousers out, after seeing commercials on TV.

So, my wife bought me a pair [Style: *******] and I was very disappointed with them. I can say, I do not like anything about what I got. She paid 104.50 (price on the Duluth tag)!

First of all, I am an outdoorsman and a U.S. Marine veteran, with LEO experience so, I have worn the best rugged uniform, hiking and survival type gear. I have a muscular-medium build and these $104.50 trousers fit like a potato sack. The pockets sit out like duel kangaroo pouches and the material in like some cheap, lycra-spandex-rubber-polyester substance.

It feels cheap and looks even cheaper.

Unless you are very overweight or need a very expensive pair of pajamas, you might won't to take a look before you order or buy.