99% of all my clothes come from Duluth. Why not 100%? Grandma still buys me socks for Christmas. That's why

Be careful they tell you a delivery date then they take up to 10 days later and still nothing.Careful

I receive the wrong item, not even my order. They charged me almost half price to returning it. They just stole my money.

I purchased 2 pairs of pants for my son last November for Christmas. He lives in Chicago and I live in Michigan. I just recently found out from him that 1 of the pants the knee tore when he slipped and fell on the ice this winter. I just called and spoke with a customer service agents who read the fake guarantee policy to me and told me that the pants are not guaranteed under this circumstance. She said this falls under the negligence and misuse policy. As I told her, my son did not slip and fall purposefully so he is not negligent and if all workmanship is guaranteed that should include the material. When I asked to speak with a manager about this, I was put on hold, only to be hung up on a few minutes later. This is the copy of the fake guarantee on website:
"We stand by the craftsmanship and durability of our products. If you are not satisfied with any item you purchase from Duluth Trading, return it for a refund within one year. After one year, we will also consider returns for items that are defective or don't perform as designed. No Bull means if something goes wrong, we will always treat you right."

It says that they stand by the durability of their product, obviously not! It says if something goes wrong we will always treat you right, obviously not! It also says that we will consider returns that are defective or dont perform as designed, obvious lies!
All the rest of their policy that was read to me on the phone is not on the website, so that is deliberate withholding of information. Basically everything that was read to me over the phone by service agent negates the guarantee for anything being wrong with your product, unless you return them when they are brand new. So the guarantee and advertisement of the guarantee is total bull$#*!! I bought these work pants on the belief of a guarantee that is a lie! Total misrepresentation. I hope that no one else falls prey to your misrepresentation and lies!

I purchased two box sets of Christmas underwear one men's one Womens each containing three pair the underwear that are made in Vietnam - they feel like sandpaper the trimming is even worse feeling like hard plastic this is not what I expected for $30 a pair oh and then when you contact them you must pay to send them back this is total crap not made in the USA shame on me for not reading the reviews because most of them say the same thing these are total garbage the first impression of your company I will share this with everyone and every site I know! Total garbage you should be ashamed for false advertising they are not soft they are not anything that you claim they are total trash not even wearable I want my $90 back I am not paying to send you your trash back you can send me a prepaid envelope and I will post my opinion on every site I can find this is a total rip off I work hard for my money as to all Americans you buy your fabric from a sweatshop in Vietnam for pennies on the dollar and then charge Americans $30 a pair you should totally be ashamed of yourselves I hope everyone stops buying from you and supports US only companies

DO NOT let you dog PLAY with OR even TOUCH a dog toy from DULUTH! It is just for looking at!

I have enjoyed shopping online at Duluth for 20 years. The reason I shopped is because of the quality merchandise and the NO BULL guarantee - just in case something went wrong. For Christmas I purchased a Dog Armor Hammer toy for a gift. The advertising states "Durable Chew Toy" and "built to last" and "designed to protect WW II soldiers from bomb fragments, bullets and sharp projectiles". "Sure to last well through the end of playtime". Imagine my surprise when my 45 lb mutt broke the tip off in less than a minute while playing tug with me. I asked for a refund and I was refused - twice. I was told they do not cover damage by Fluffy and Scuffy. I was told the toy was not meant to be played with by the dog.

They refused my refund of $10 but express delivered the item back to me. So I talked to 5 people, plus the warehouse guy packed it to ship back and they spent money to ship back - all because they refused to give me $10. I dare say the employee effort and shipping cost more than $10.

The item arrived back today. It is spanking clean and brand new looking, Looks like a dog never touched it - except the tip is missing - just like I said to them when I returned it.

I finally got a sane person on the phone after 4 phone calls, who refunded my $10. A year ago, I would have told you that Duluth would never treat a good customer like this. I buy for 6 people - its a lot of purchases. Not anymore.

Point to be taken - don't buy a dog toy and let the dog play with it - for even a minute. Just show it to the dog periodically and mark it down as "playtime".

Avoid this.
Where is screws together, right where you rest your finger, it won't stay tight. So it flexes. Very annoying

They charge 3 to 4 times others, and say they have a superior product. Lies! They Don't stand behind it

Day 5 and they have not pulled my order to ship. Yes it is in the warehouse. Took my money on day one.

I buy the relaxed fit cargo pants for my son for work, he LOVES them best work pants he's ever had... 5 stars from this mom

DTC stopped honoring vets when they ceased the military discount. They promote themselves as patriotic but fall to walk the talk. Corporate greed.

Don't trust their online ordering process - lacks accurate inventory and they don't offer reasonable solutions for their deceptive website

DO NOT ORDER from them! They are very very quick to take your money and really don't care if OR when you get your package. Unbelievable!

I host a Secret Santa game for my growing family X-mas eve. On 12/6, I purchased items from Duluth (based on commercials I've seen), expecting delivery by Dec 21st. NO SUCH LUCK! I tracked my package and called two times about my shipment, as the tracking data implied my package was being sent back to Duluth? I was on hold both times for over 40 minutes (maybe Duluth should hire more service reps over the holidays, with so many people out of work due to COVID. I understand holiday and COVID, but COVID cannot continue to be an excuse for poor service. Duluth tells me to contact PO/UPS and they tell me to contact Duluth. Unfortunately, neither are able to HELP me (the customer) understand if and when my package will arrive, with the excuse of holidays and COVID! Nobody in my family has purchased from Duluth, so this was an opportunity for them to grow their customer base by 4 other families... oh but wait, not during the holidays and definitely after COVID passes, right? WRONG. Waiting on hold for 80 minutes of my time with no "real" understanding or concern of my purchase scenario, I was told I'd just have to wait and see if my package showed up in time. Meanwhile, I will be doing something else and will be returning my Duluth purchase. I am a big proponent of US purchasing, but I expect excellent service and quality. I did not receive excellent service my any stretch of the imagination and based on other reviews I read, I'm not sure the quality is to standards! However, I cannot comment on the quality because I haven't received my items. So Buyers beware... though they have cool commercials - just because your item ships. Doesn't mean you will receive it... especially during holiday and/or COVID! ~Unsatisfied, potential new customer!

I recently purchased Duluth Eco cheeks underpants for men no bunch no pinch no stink no mess... Decided to ride my motorcycle on a Sunday beautiful day, when I turn the corner the handlebars broke while I was wearing my Duluth no pinch no mess no stink hold the boys in place Eco cheeks underpants. I'm here to tell you something Duluth underpants hold up to a situation that other ones wouldn't hold up to... The bike left the roadway I went to the left no handlebars no control literally... I was headed in the ditch toward a big pine tree that had low hanging branches big long pointed Spears with needles on them what in that case would you do I did what anyone else would do and laid the bike down well I was in the ditch what happened was my foot pegs dug in to the embankment the bike launched me off the bike I went up and down on my right shoulder and laid in the road I said well I haven't been dirt bike riding in many years that was kind of fun I quickly assessed the situation and found out nothing was broken but I didn't have any feeling in my right arm or hand... The gentleman that were riding with me turned around shut my bike off and help me get up a nurse would happen by and she stopped and assessed the situation said there was no broken bones I asked her a question I said these are brand new Duluth clothes that I have tough as iron and I'm wearing their Eco cheeks underpants... Which means no pinch no bunch no twisting no scraping no cutting very comfortable underpants no stink no mess... With that I said Duluth holds up to their word except for a couple of things she said what's that I said the part where there's no stink and no mess do you smell anything she said no I said well then they're good they are absolutely stood up to the test and she laughed and said you didn't I said well do you smell anything no I said then Duluth underpants holds up to their statements no State no mess no bunch no pinch hold the boys in place the most comfortable things that I've ever worn in my life and they're absolutely was no stink no mess I'm not going to tell you how I know you can surmise... the bike survived and I had to go take a shower... where are those those stink no mess underpants they work... Thank you