Dylan Queen UK

I ordered a dress for my sons wedding and although everything in my wardrobe is a size 16 according to Dylan Queen my measurements are wrong. This despite the fact that I have sent them photographic proof that the bust id a size 33"
This was one of their replies after refusing to send me a return address

"Sorry, since it is international transaction, we invested time, labor, fabric into your dress and paid for high international delivery fee, so, we can not fully refund you, besides, if you send it back, we have to pay for the inevitable custom fee, all in all, we hope you can keep the dress and accept our compensation fee 12% dress price"

You can imagine how pleased I was with not only being offered a pathetic 12% but also that fact that think I might be concerned about the customs fee.

My dress is now with a tailor said (and I quote) you have a lot of problems with this dress
And it is costing me just about half of the original cost to get it to fit me

DO NOT use this Company, whatever you do. I took the time to have a professional measure, provided them with additional measurements to assist and they still sent me a dress that fitted me absolutely nowhere.
They do not adhere to their T&Cs for return, I sent photos of the dress on me, as well as photos showing the measuring tape and wrong sizes and they still will only offer half of my money back, that is after I have paid to return the dress to them, I am still trying to get my money back and will have to resort to legal action it seems.
Do not risk your money, they are obviously crooks.

STAY AWAY FROM THIS BUSINESS!

The pictures looks nothing like the actual dress. Very cheap material and awful fit.
The company is also extremely rude when it comes to compensation and exchanging. I spent £300 which went down the drain.

I wish someone would get this company shut down. A disgrace to the industry.

DO NOT Believe the bad comments only, In my opinion, I have a good shopping experience, I came across this website looking at homecoming dresses. When I saw the "Up to 80% off" sale ending in only a few hours and a dress I liked for a good price, I bought it (in blue when the picture only showed watermelon) right away without even looking at reviews. When I came back to the site to show my boyfriend the dress, I realized the "sale" had started over. Then, I had gotten an email saying I hadn't paid yet, when indeed on my credit card account it said it went through and was paid. I then became pretty skeptical. So I looked up reviews and I was horrified. I then contacted the credit card company saying it was a scam, and they told me what to do, to wait and see if the dress ever came. The dress came three weeks early and look so good.

I ordered my prom dress considering I did not have a lot of money to spend on it. I had ordered a beautiful gold and white dress. I was weary on whether to order online but I assured I would be ale to return it. However instead a fully white wedding dress came with no resemblance to the one I ordered. I looked at their refun policy and I was defiantly in my right to get one due to it being the wrong dress and wrong colour. However after emailing I was shocked by the rudeness of them basically telling me they had done nothing wrong and to stop emailing them. I am a teenager and for an adult to talk like that to me after ruining my prom dress and ensuring I had nothing to actually wear, I thought that was disgusting. They took no ownership even though I sent pictures and the picture on the website but they did not take me seriously and I suspected an automatic email service. So I gave up. Disgusting customer service, disgusting workmanship and disgusting dress!

After ordering a dress from this website I was extremely worried to come across a number of negative reviews on the web, staying that either the dress was the wrong colour or bad quality, or that it never came in the first place. After a week or so I had heard nothing regarding shipping, and so e-mailed the company. Within hours I had a reply giving me a tracking number with which I was able to follow the dress - it arrived the next morning! It is absolutely STUNNING. The colour is exactly as shown on the colour chart on the website, and the dress is fantastic quality, with extra straps on the inside (as it is strapless) to ensure it stays up. I feel like a princess in it. Fabulous company with amazing prices - I wouldn't hesitate to buy from dylanqueen.co.uk again in the future.

I choose a strapless sweetheart dress for my beautiful girlfriend two weeks ago, and i just can't believe that i can get my dress so fast. Yeah, my girlfriend love the dress so much. Ofr course, she also love me. My sweet has sexy body and the dress make her like the sexyu queen. Yes, she really love the dress, and when she wore the dress, i must say that she is the most beautiful girl in the world. Love dylanqueen, love my sweet. Don't cake more care of the bad reviews, and you should make your decision according to your needs and heart. Thanks

My experience with this company is terrible. I ordered 3 of the same dresses, not only are the sizes wrong they sent me 1 wrong colour dress and they are refusing to replace it. They gave me the option of 5% off the dress or if I pay the very expensive fee to ship the dress back they will refund 50% of the dress value, for their error! All I want is the dress I ordered and paid for but the company is refusing. Customer service is non existing. My advise is stay away from Dylansqueen

We have recently bought a wedding dress and bridesmaid dress the dress was a copy of a Mori Lee dress and it was dreadful the lace is cheap and not finished properly there was a hole where the lace is stuck on and not sewn. The bridesmaid dress the breast pads were up to their neck and not parted. We have sent them both back and now are fighting for our money back as all the literature that they put in the parcel they say is not where you send it back to. BE WARNED

I purchased a black evening dress and while the pattern on it did not 100% match the images online it was very similar and I received a lot of nice compliments on the dress and was very happy with how fast i got it in the mail after ordering it. Thank you DylanqueenUK for making my shopping this time a success!

I had a problem When I ordered my dress, they always sort it out immediately and had a good reply. Dress i have recived where all so nice. I always recommend my friends to shop From Dylanqueen UK. Very satisfied. :)

I'm surprised, we don't have much time to order the dress and your guys did before the time, I wasn't expecting it will happen, but we trusted, and u guys did it, thank u so much, we loved we will buy more for sure. The dress fits perfectly and it looks amazing. I'm very happy with dylanqueen.co.uk :) definitely.

The worst scam ever. You have to read between the lines and find out that they are Chinese and they do not accept refunds. They keep on offering 10-15GBP for 200 GBP dresses, that are all full of mistakes and could be purchased in China for a couple of dollars...

I ordered a dress from Dylan Queen online. When I received the dress the armholes were extremely small and the dress did not fit. I immediately contacted customer service and was asked to send photos, which I did. Dylan Queen is refusing to let me return the dress for a refund, told me to have it altered that it is a standard size 10. There is not enough material to fix the armholes... and I shouldn't have to spend MORE money on this dress due to their seamstress mistake. Any suggestions? I

I bought a dress for my daughters prom she is between size6 to 8 ordered size 8 when dress came zip very poor and she struggled to do dress up. I did send several emails and was not answered until a week or so ago. I had a letter off tnt and I now owe them £25 for postage whch I payed £20 to Dylan queen. I have had several emails now offering 15% back for a dress which is no good. I have now been and opened a small claims court against them and I have also emailed watchdog this company should not be trading as they do and my daughter has her prom in 4 weeks and is very upset please please please do not buy off them and get ripped off like I have

The dress is true to size. The color of the dress reflected the picture almost exactly. Not only do they offer free shipping but my dress arrived in two days and it fit perfectly! I can't wait to wear it to my prom tomorrow, I will definitely order from DylanqueenUK again in the future! Thank you!

My order number is D************** From the day I purchased the dress and I received it in the mail was only three weeks. I did go up a size since I was right at the measurements of one size. The dress fit perfectly and was of great quality. I was completely and totally satisfied. I will recommend this site to my friends.

I just have some details of my dress to contact with customer service. And the customer service is so cute, and she solve my problem and offer a coupon with me to save 5$. We become friends i think. Uhh, the most surprise of course is the dress. The dress is very beautiful and best quality. Delivery on times. Everything is so smoothly. So very happy shopping experience.

My daughter is getting married in June and thought one of Dylan Queen's dresses would be perfect for the 4 bridesmaids. We ordered one (luckily!) to make sure it was OK then we were going to get the other three. The dress was ordered in Gold but when it arrived it was a dirty green colour and poor quality. When I tried to return it they offered me 10% and asked me to keep it. When I explained that it was no good to me as it was disgusting they told me that because it was an international order they had invested labour and shipping costs and refused to take it back, NEVER AGAIN!

We ordered a prom dress in dark green and fine lace for a prom. The dress we recieved was lime green and lace fit for a great grandmother. Having sent a photo of the dress and one from the brochure was told it was correct. Was advised I could get a 100% refund if I returned the dress after 3 weeks of emailing and advised hat I would not spend another £40 postage unless they refund first. Their final offer after 5 weeks of emailing was 15% of the dress price so £15 v the £105 spent. Finally gave up, wrote it off and binned the dress as all my grandparents are now dead so have no use for it.

If you looking to shop for the latest fashion in town then don't waste you time looking for anything other than dylanaqueen! It provides huge discounts on the latest fashion trends. If you buy once from this site then you'll buy more and more for sure! Highly recommended for shoppers!

Do not use this site it's not UK it's China dress was cheap and nasty not like picture no website to complain or refund cost me extra hundred pounds to make the dress look nice for my daughters prom cheap cheap

The dresses I ordered on this website look absoloutely nothing like the pictures on the website. The dresses arrived and looked disgusting. Ontop of this it is impossible to return items. No refunds will be given so don't bother trying. None of my negative reviews have ever appeared on the website. All the reviews on the website are extremely positive and therefore in my opinion FAKE. I'm 100% sure they're submitted by people from within the company. They will NOT allow negative reviews to be published.
Nightmare website. It's a con.