Dylan Queen UK

As you have seen from my previous postings, DO NOT buy from DYLANQUEEN.CO.UK. The dresses are awful not like the photo's at all. My dress came with holes in it and THEY WONT REFUND MY MONEY. They may have posted an apology on this website, but this is the only communication I have had and since then nothing. This company is a disgrace. I have overcome Cancer and the tragic loss of my 17 year old Son and my dress was me renewing my wedding vows as a fresh start. I was heartbroken when my dress arrived and even more so when they wouldn't refund me my money.

7F-705,1st Building，Jiangxing Commercial Plaza，1188 Chengbei East Road, Pingjiang District, Suzhou City, Jiangsu Province，China
Postal code: *******
Name: Miss Qu Pei.

This is the return address they have given me but it is in fact a blacklisted company which I believe was their last company before setting up dylanqueen.

They also have no idea what each of their team is saying. I had countless emails from at least 4 different staff and none of them say the same thing of don't seem to know what the other has said.

My daughter purchased a dress from this bunch of *************. The dress never arrived.
Despite many e-mails they have NOT issued the refund due to her. They deliberately give you the "run around". All they offer is another dress. THEY ARE NOT BASED IN THE UK. THEY LIE!

Plus all the dresses I found were very expensive and not what I was wanting... I found this dress and it was exactly what I had in mind. After I ordered I realized that the measurments weren't right so I e-mailed and got the right measurements. I saw this dress in the catalog and fell in LOVE with it. I waited till 2nd to try it on, and never found one that i liked more, came back to it and decided that was it.

I recently posted a reveiw of the dress I ordered from Dylan Queen and the awful monstrosity that I received. They offered no return or money back and when I complained I was offered approximately £6 compensation on a dress that cost £95 plus £25 postage. To add insult to injury I have just received a bill from the carriers, stating that as THEY! Paid the duty on the dress, I have to pay them a further £24.67, making the cost of the postage £49.67 on a dress that I can't wear. I have contacted Dylan Queen numerous times and sent several photo's of the dress and have been fobbed off with excuses. This company is a con DO NOT BUY FROM THEM!

Anyone else from the UK had problems with DylanQueen if so Nicola Murphy from the BBC Rip of Britain would like to hear from you. Her email address is *******@bbc.co.uk

I ordered a prom dress from DylanQueen and i ordered the expedient shipping and it said the dress would be here before the 7th of April. It is now the 8th and i have no received the dress or an email about the dress. DylanQueen also have no contact number. I lost my money and have to find a new prom dress before April 11th

DO NOT BUY FROM THIS COMPANY!
I thought I was buying from the UK hence the. co.uk but it was from China.
I paid an extra £33 for fast delivery but it was anything but fast. I had to e-mail them a number of times asking them when it will be delivered.
The dress finally come and I cried, the breast covers in the dress were wonky. One up near my shoulder and the other near my belly. Thread and material is hanging off, there is pink thread on the shoulder, holes all over the dress, the material was cheap tat.
SO ANGRY about this faulty dress, I have been emailing the company for a few days. Who seem like they can just about speak English about a refund.
THEY OFFERED ME 10% REFUND of the price I paid, so £13.00.
DO NOT BUY ANYTHING OFF OF THIS WEBSITE.

I would sincerely advise people stay away from these companies, they take your money and send something back completely different to what you order. Poor workmanship, ugly colours, hit with more fees from courier company upon delivery. You complain to the company and someone called Sharon replies with take your goods to be altered in the UK, nothing but con artists these trade under many nmaes which I will expose all over the net.

WARNING WARNING WARNING WARNING WARNING STEER CLEAR RIP OFFS

I ORDERED A DRESS AND JACKET FOR A WEDDING AND PAID £99 PLUS £25 POSTAGE. WHEN THE OUTFIT ARRIVED IN A DAMAGED BAG THE JACKET WAS NOTHING LIKE THE PICTURE AND LOOKED AS IF IT WAS MADE BY SOMEONE LEARNING TO SEW. SEAMS NOT SEWN TOGETHER AND THE LINING TOO BIG FOR THE JACKET. I HAD SENT CUSTOM MEASUREMENTS BUT THIS WAS OBVIOUSLY MADE FAR TOO SMALL. AFTER SEVERAL COMPLAINTS VIA EMAIL AND THREATS OF TRADING STANDARDS ETC. I WAS FINALLY GIVEN A £9.31 REFUND. I OBVIOUSLY AM NOT ABLE TO WEAR THIS OUTFIT AND HAVE HAD TO BUY A DIFFERENT ONE. ON TOP OF ALL THAT HASSLE WITH THIS COMPANY I HAVE NOW BEEN LANDED WITH A £24.51 IMPORT TAX CHARGE FROM TNT. I WOULD ADVISE ANYONE LOOKING TO BUY FROM THIS COMPANY PLEASE DON'T.

The dress is made from high quality fabrics so that one about the quality of anything negative to say. Are also no problems with customs. If at any time what to order because what if I need special.

I purchased a dress for my Sons Wedding - when it arrived it was a cheap crappy version of the one in the picture. The quality of the material and stitching is appalling it is totally unwearable. I have been e-mailing and sending pictures since the beginning of the year and the only offer I have had is a 10% refund which amount to about £14 - whats the point of that. And despite me asking repeatedly they have not sent me a returns address.
DONT BUY FROM THIS SITE ITS A RIP OFF

Dress arrived on time and that is the only good thing
It was not as shown in the picture, it was poorly made with very cheap fabric, they wouldn't send me the forms to return it and eventually i had to get the cost refunded through my credit card company. Then finally i have now received a £24 tax and vat import duty bill from TNT
BEWARE…DO NOT USE! RUBBISH COMPANY!

DO NOT USE THIS COMPANY IT IS A COMPLETE RIP OFF! DRESS RECEIVED IS OF VERY POOR QUALITY WITH BLACK MARKER PEN ALL OVER BODICE. RESPONSE FROM CUSTOMER SERVICE - USE WHITE VINIGAR TO REMOVE! HAVE ONLY BEEN OFFERED £5 REFUND. MY RESPONSE HAS BEEN THE SAME AS VANESSA'S. PLEASE BE WARNED AND DO NOT USE!

Order my daughter prom dress a mermaid dress they advertise a beautiful dress on line now the dress I am here with a blind person can clearly see its not the same dress it can't fit my daughter not even skip up and they telling me to send measurements and that the dress looks fine and nothing is wrong so I can't get a refund my daughter is devastated her prom is in 2 weeks and these rip off people has my £115.36 they are a set of thieves and UK trading standard needs to know about these people ASAP I am one customer not to mess with I have never have a problem with items on line easy return money back in my account so I am fighting them to the end the sequins falling off the dress in the package they send it in out of order BE WARN

I received. A dress from Dylan queen it looks like it has been made by a child absolutely disgusting I am fighting to get a refund but they are not to keen to answer are taking the matter further

I bought a dress. Came really quick but quality is apauling the. Insert of a breast pad is showing through lace, I have emailed them to ask about returning it my reply " Show us the problem Sandra " How rude PLEASE DONT BUY FROM DYLAN QUEEN. £5.00 is there offer for PROBLEM

RIP OFF. WASTE OF MY TIME AND MOST OF ALL: MONEY.
DO NOT BUY FROM THIS WEBSITE ! HORRIBLE CUSTOMER SERVICE.

See why on the link below of a facebook page: https://www.facebook.com/pages/Unofficial-Dylan-Queen-Have-you-been-ripped-off/**************

If I had known what I know now I wouldn't have purchased from this website.
They answer in the MOST UNPROFESSIONAL matter "u" instead of "you" making a mockery of an email that did not have to turn into a COMPLAINT if they had just dealt with it accordingly.

SHARE so no one else gets ripped off, learn from my mistake - 1st time customer.

I ordered my wedding dress of this site on Sunday but then I came across the reviews on here so I emailed dylan queen told them I wanted to cancel my order and have a refund I've had an email back telling me I can't cancel as they sent my dress out on the 26th which is 2 days before I even ordered it so don't see how that's possible without these giving me a refund I have no more money to get my wedding dress and I get married in 4 weeks so I'm going to be left with no dress to wear! I would avoid these at all costs

The chiffon satin dress received in excellent condition and found fabric and colour as per the specification described. I am very satisfied the way order is handled and good product, value for money.

I ordered a black dress from this site... 3 weeks later I received a cream, cheap, DISCUSTING dress which did not fit me at all. I contacted customer services to ask for a return address, they were so unprofessional and asked if I could send pictures. The emails were all one words, SO unprofessional. I then had a response from a man called Roger saying ' go and pay to get it altered yourself' I am horrified that I have spent so much money on this dress to be treated like this. PLEASE AVOID THIS SITE LADIES

This company is scam have a look at the reviews
PLEASE DO NOT BUY FROM THIS COMPANY THEY ARE ON FACEBOOK ALSO AND WONT ALLOW YOU TO POST ON THEIR PAGE.
PRODUCT IS AWFUL LOOKS LIKE ITS MADE FROM A CHILD AND ARE MADE FROM CHINA NOT LONDON AS THEY ADVERTISE... THE CUSTOMER SERVICE IS NONE EXISTENT AND YOU GET CHARGED FOR POSTAGE TWICE AS CUSTOMS THEN CHARGED $38 FOR TAXES AFTER PAYING £20 POSTAGE TO THIS COMPANY.
PLEASE SHARE THIS AS THEY ARE SCAMMING HUNDREDS OF PEOPLE OUT OF A LOT OF MONEY THEY ARE ALSO ON FACEBOOK BUT YOU CAN NOT POST ON THEIR WALL.

I ordered my dress sent them a picture of off the shoulder strap for the gown. Shipping and making time was fast! I assumed they would acknowledge their error being that they are quick to respond to emails. I've explained and showed them pictures, upon arrival it was completely wrong they sent me long sleeves! I contacted them immediately that day- within the 7 days - they wanted me to send picture attachments which I already did and told me "the dress looks fine" we cannot do a return. Which clearly the dress "is fine" but it is NOT what I ordered. I've read the return policy and I know I'm entitled to a legitimate return because of an error on their part. They dress doesn't fit perfectly but that is fine I can get that altered I don't expect it to fit like a glove. I understand it's difficult for them to accept refunds because these or custom dresses. But the dress I ordered was made incorrect on a specific area and they will not acknowledge it! I won't say not to go through them I'm sure they've done a great job with you others but I wouldn't want anyone to go through my experience $180 including shipping isn't worth it! Because the alterations now will cost close to it.
This company does not follow their return policy and if they allow a return it'll barely be nothing!