Dylan Queen UK

I have been truly disappointed by this company.
I saw a photograph of a dress which I loved and ordered for my wedding. Their claims of picking the finest fabrics and talented tailors made me believe I would receive a stunning wedding dress. However, the reality was VERY poor quality fabric, uneven hemlines and a 30cm pull across the front of the skirt. I reported this immediately but was treated rudely by their customer sales team and after 30 emails between them and me and them refusing to give me a full refund I took the matter up with my credit card.
I would strongly advise people against this company, rude people are at the other end of your emails, they claim to be in the USA but they do not reply in full English and the workmanship on their dress was shoddy. I now have an unwanted pile of fabric to dispense of and to add injury to insult - recently received the tax request for import duties.
There are better companies out there if you are not the richest bride. Please don't use this one and be heartbroken as I was.

STAY AWAY FROM THIS COMPANY. THEY ARE SCAMMERS!
I AM STILL WAITING FOR MY REFUND. I EMAIL THEM EVERY DAY
BUT STILL HAVE NOT GOT ANYWHERE WITH THEM. THEIR CUSTOMER
SERVICE IS ABOUT AS GOOD AS THEIR "TAILORS". NOT……….

Don't go near as I bought a dress for daughters wedding when it arrived to say the least it was far to big and had to say 60 $ to get it altered so stay well away from this place

DO NOT ORDER A THING FROM THESE PEOPLE/ AKA ROBBING GITS! UNLESS YOU WANT TO THROW MONEY DOWN THE DRAIN.

I ordered several dresses for an event I was attending from various websites. I ordered one from here also, not with specific measurements, just a size 10. My dress from elsewhere arrived first, I tried it on, it sadly didn't fit. I checked the measurements and they were the same size as the dress I have ordered from Dylan Queen the robbers. I tried to cancel my order (before they had posted it) for them to tell me that they will take 70% of my money! What a joke! Disgraceful. I told them that there will be hundreds of standard size 10 ladies who will want that dress in that design and they will be able to post it out even faster as it's already made. I have agreed to take an 80% refund plus postage for the trouble but all in all these people are money grabbing letches. DO NOT MAKE MY MISTAKE!

I've recived a dress from dylan queen the dress was horrible! Poor quality and made awful. The seems where wrong the dress looked so unprofesstionlly made. The color was wrong. Pieces of the dress fell a part. 114£ gone down the drain. I've maild them about my dress the don't answer. Don't buy a dress from here it's not a online store in London. Be carefull!

Agree with all previous comments. TERRIBLE QUALITY, TERRIBLE SERVICE AND NOT WORTH A DIME. Spent a considerable expense and money buying a dress for my niece as a flower girl. The dress was shockingly made, designed and the colour was horrendous. NOTHING like the pictures at all! STAY AWAY and don't bother wasting your money. Returns are impossible!

I bought a dress which came in a different colour and the material was rubbish it looked nothing like the picture, they do not accept returns so I wasted £100 on a prom dress I never got to wear.

1. The sleeves are far too wide not to mention the crafting.
2. Even though the size was 'custom', the crafting was terrible - it is cramped, baggy and without any form.
3. The lace has nothing to do with that shown in the website picture - it is just common lace and not the fine lace with diamond shaped flowers shown on their website.
4. Multiple threads coming out of the dress.
5. To make the dress resemble that of the website picture, they cut pieces of lace from the edge of the material they used, and just patched them on the neckline, the edge of the sleeves and the bottom of the dress.
6. The train is far too long and the lace is way longer than the silk.

I contacted them and they asked me to send pictures and advised that if they see a problem, they will give me a refund.
I sent the above points together with pictures to prove my points they said that they see nothing wrong with the dress and that it looks nice on me. After multiple e-mails, they offered me a 10 euro refund when I spent 180 euro.

Everyone that saw the dress agreed that it can't even be looked at. I wish I could show you the dress. Horrible experience and even worse after-sales service.

Don`t buy from dylan queen, it`s a big scam. The dress that I have recieved doesn`t look at all like in the picture! Looks very cheap! I have lost my money!

Dress came looking completely different paid £120 to be given a dress which looks like something from a charity shop! Will not buy ever again and will be sending dress back once I know how

I bought from this site and they serve me well.
The product I bought is a high quality product, arrived on time and packaged in very good package.

Thank you and happy to shop here.

I'd always wanted a fairytale dress, and when I decided to go on a cruise I thought I'd treat myself. I decided to buy one and see what they were like and if I liked them I may buy 2 more, when the dress came I'd ordered a size 16 a size bigger then I am but it was so sml and was miles too long it would not zip half way up my back, I contacted them and they asked me to take pictures and send them to them which I did, I was then told they did not do refunds and I would have to take it to a tailors, I am stuck with a dress that goes no where near me, having read the reviews I am now going to contact my bank to try and get something done, BUT DO NOT BUY FROM THIS COMPANY THEY ARE DISHONEST AND FRAUDSTERS.

The dress was badly made. The design was poor quality and it literally made my daughter cry. Now she may not be able to attend her prom. Save yourself the money, hastle and psychological trauma.

DO NOT EVER BUY FROM 'DYLANQUEEN' THE DRESSES I RECIEVED WERE HORRENDOUS, ONE STILL HAD PINS AND NEEDLES IN THE BACK, NO HOOK AND EYE, PULLS IN THE LACE, ZIP THAT WOULD NOT STAY UP, THE OTHER DRESS ARRIVED WITH BIG STAIN IN THE TAFFETA.
I HAVE BEEN SENDING THEM EMAILS AND PHOTOS OF THE HORRENDOUS DRESSES BUT THEY REFUSE TO GIVE ME RETURN ADDRESS AND HAVE OFFERED ME 15% OFF THE COST OF DRESSES! (INSULTING) I CAN NOT WEAR EITHER DRESS. STAY AWAY FROM THEM!

Donot shop with dylanqueen its the worst thing ive ever done. The dress cost me £100 it ripped and had blood on the back of it. Couldnt wear it. Cant get my money robbing pigs...

I received a dress that is actually dangerous to wear never mind the dreadful quality and can not get hold of this company to return the dangerous item... PLEASE PLEASE DO NOT BUY ANYTHING FROM THIS SCAM OPERATION!

Hi,
I was just informed that my dress is already at the customs office. I am waiting for the release but I have to provide simple information such as FABRIC of the dress I bought fron DYLAN QUEEN. And... I cannot get it fron the customer service!
Somebody called Sandra answered that the dress is made of CHIFFON (!) which is only type of woving not the type of fabric.
I wrote a couple of emails and today I got the answer:
"Does that matter with the release. Sandra"

What purpose do thay have with NOT helping their customers?

I hope to see the dress soon although I 'm now very worried about its quality!

Happy valentine's day! The dress has best quality, and the size fits me well. I love the cocktail dress with best quality. Yes, i take the dress photo. Very beautiful. Recommend Dylanqueen for you!

The dresses look lovely on the website, a little pricey but I thought if they look like that it's worth it. The dress took a month to arrive and it was nothing like the photo. I tried it on and the quality is so cheap I looked like a hooker. Not only that the dress was padded all over so made me look puffy! I complained continuously to Dylan Queen and I got the same automated reply. They refused to give me a refund every time and told me to take it to a Taylor to get it altered. I couldn't send it back as the postage is over £25 as they are made in Singapore. So I now have a horrible, disgusting quality dress which cost me £100 and I'll never wear it. Extremely disappointed and feel very cheated! PLEASE NEVERY BUY THERE TACKY DRESSES.

I fell in love with a prom dress on Dylan Queen and really set my mind on it. I decided to email them before buying to get some reassurance as I had read some bad review, which they said ''no worries'' to. I unfortunately trusted them and brought the dress, which then added £25 for postage.

When the dress came I was pleased with it although looking a little different from the website it was still lovely. Sadly when I put the dress on it was too big so I would need to get the dress tailored which would obviously cost me more money on top of the £100. To top this off I received a letter from TNT saying I owned them £25 because of my dress.

I then emailed them expecting a refund for the dress being too big and also the postage issue to be resolved and was offered 5% of the dress price which works out to be £4!

More than anything I was upset that a website selling prom dresses to students ages 16-18 was conning people. £100 is a lot of money when you only have a part time job, this website has really made me lose my faith in online shopping. A disgrace.

Please, please do not buy from this website, you will be scammed and left upset and without what you originally wanted.

I sent for a dress for my sons wedding and got it in February. It was of poor quality so much so I sent about 12 pics of the poor workmanship. Even though the web site states refunds I am still in communication with them EVERY DAY asking for my money back. They reply to me in pigeon english hoping I'll eventually give up - of which I have no intention of doing - I have returned the dress so I have paid carriage to get it and return it. They asked me to keep the dress and they would give me 5% of the price HA keep a dress nobody could wear or want - ABSOLUTE SCAM - DO NOT PURCHASE FROM THEM... EVER

I asked about sizing, as I am normally an 'off the peg' 14, but on looking at their sizing, decided to go for a 16. I did not get a reply to my request, just an email saying your dress in under construction. When it arrived, it looked gorgeous, but on trying it on, it doesn't fit. It is much too small around the bust, the sleeves are too small and it is about 7 inches too long, with heels. On emailing, I just had a reply of we put a lot of work into this and had all the customs to deal with, in order words, tough luck. I have been to a dressmaker who said that it is badly sewn and is generally badly put together. There really isn't enough to let out, but she is going to see what she can do. It cost me a lot of money for the dress and postage and now I have had a bill from TNT for customs! So this is a HUGELY expensive mistake and I would not touch this company again. A few months ago I had a dress made to measure by another Hong Kong company and it is fabulous, fits perfectly and is much commented on. Not the best made dress, but I wish I had gone back to them. Only didn't as most of their styles are cheongsam and I wanted something classical.

I really really wish I had read all the reviews before I purchased a dress from this company!
My dress arrived and to say I'm disappointed is an understatement. The cut, sewing and fit is very very poor. There are threads hanging they have tried to hide the bad cut of the fabric by stitching it multiple times it really is unwearable. Please DO NOT BUY FROM THIS COMPANY you WILL be very unsatisfied.