• Dylan Queen UK

Dylan Queen UK

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Overview

Dylan Queen UK has a rating of 2.2 stars from 622 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dylan Queen UK most frequently mention customer service, prom dress, and poor quality problems. Dylan Queen UK ranks 271st among Wedding Dresses sites.

  • Service
    193
  • Value
    192
  • Shipping
    188
  • Returns
    172
  • Quality
    184
101
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How would you rate Dylan Queen UK?
Top Positive Review

“My dress arrived in perfect condition in the delivery...”

Jenny L.
8/12/14

My dress arrived in perfect condition in the delivery time stated. It also comes supplied with package. Colours were true to website. Thanks for your continues replies when I had any questions. Again amazing work on the dresses. Very happy with purchase.

Top Critical Review

“Con and Scam”

K E.
3/9/15

I ordered a dress for my wedding reception. Not only did the dress arrive 3 weeks late but when arrived it was not the same design as on the website. It was made of cheap substandard material and was ill-fitting. They offered me an 8% refund but when I declined that ridiculous offer they said they can not give me a full refund. DO NOT BUY from this company they are con artists and scammers. There customer service is appalling!

Reviews (622)

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Reviews that mention popular keywords

customer service (131) dylan queen (98) wedding dress (36) trading standards (20) prom dress (61) credit card (26)
Thumbnail of user hayleyg6
GB
1 review
9 helpful votes
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June 13th, 2015

I ordered a prom dress custom made, however the measurements were completely different to what I specified. I couldn't even zip the dress up. After sending many pictures and providing details over and over again which they couldn't seem to keep up with. They stopped replying to me. Not only was the dress £100, the shipping was £30 and on top of that expense they lied, claiming there would be no customs fees but there was, which was another £40. Those who work at this joke of a company have no respect for customers or understand basic business or personal skills. Worst service I have ever come across. It was so bad it's an absolute joke.

Thumbnail of user sarag31
Guyana
2 reviews
0 helpful votes
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April 21st, 2015

DylanQueen has exquisite dresses. I had to purchase a bridesmaid dress for my best friend's wedding and decided to look online when i came across DylanQueen. I have no regrets purchasing from this site. The customer service was great and also the dress was delivered on time. I love this dress, it is exactly the same as on my computer screen. Thanks guys.

Thumbnail of user lirical
California
1 review
1 helpful vote
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November 19th, 2014

To be honest, I love my DRESS! I paid $89.99 for a beautiful formal dress! I paid for 5 day shipping but got it in 3. I found that most of the bad reviews are from idiots who simply don't read the return policy. I highly recommend this site to everyone who want to buy dress online shop. This is a good choice.

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Thumbnail of user dajanap
GB
1 review
4 helpful votes
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April 28th, 2015

My dress meant to be made to order, however it arrived 2 sizes too big!

They do not accept returns, nor have telephone number and after so many emails asking for a refund - I had no success. Everytime I email, a different person responds to my email and I have to go through the whole thing over and over again.

Dress was extremely poor quality it was shocking! Even if it fit, I wouldnt wear it as it looks awful. They ripped me off!

I lost more than £100 and I will continue spreading the word about this company on all review websites. Do not risk!

Thumbnail of user dylanq1
dylan q. – Dylan Queen UK Rep

Dear Customer,

Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@dylanqueen.co.uk. I am sure that you will get the related answers from our manager. May you have a good day!

Best regards,
Dylanqueen.co.uk Team

Thumbnail of user jamesm246
India
1 review
12 helpful votes
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March 25th, 2015

I purchased A-line/Princess Scoop Short Sleeves Applique Knee-length Chiffon Bridesmaid Dress for my girlfriend as she was low on funds for her best friend's marriage. I must admit she was all over the moon when the package came. Timely delivery and nicely packed. I recommend Dylanqueen.co.uk to everyone. Complete value for money products and a wide range to keep your girl happy.
My Order ID D**************

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Thumbnail of user arkas
KR
1 review
1 helpful vote
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November 27th, 2014

In fact, it is an excellent belt made of very high quality material. Its my first choice among all the belts I have. Value for money. Customer service is great, they respond as soon as possible. I would recomend this site to my friends and my family.

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Thumbnail of user margaretf27
GB
1 review
4 helpful votes
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February 3rd, 2016

Stay away from this firm, if they send you the wrong dress or as in my case make it different from what i ordered you just cannot get your money back or return the dress, maybe if i had paid with paypal ((if you can) or on a credit card i would have had more luck, but the customers service is nothing but a joke!

Thumbnail of user meganw21
GB
1 review
6 helpful votes
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March 19th, 2015

Do not order from Dylan Queen! My dress came a totally different look to what I wanted. It came in a vacuum packed bag not wrapped up neatly at all! It had loose cotton and bits all over it I was not at all happy! This was my prom dress which is in less than 3 months and im now having to look for a new one as Im disgusted with what I've been sent

Thumbnail of user tracyl39
Alabama
1 review
8 helpful votes
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September 1st, 2015

Not sure if this company is associated with the dylanqueen.com but my experience was horrible! They do not care about their customers not sure if they are even legit! If your dress doesn't fit you will get ripped off stay away

Thumbnail of user kareng82
Greece
3 reviews
14 helpful votes
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January 9th, 2016

I purchased one maxi dress and a formal one and both at a reasonable price.
There is a big variety of colours and many available sizes, so I was able to find exactly what I like and what it fits me. I ordered from similar sites in the past, but I remained unsatisfied because I didn't receive what I paid for. The dresses at DylanQueen has vivid colours, good quality and they are real handmades! Most important the delivery was totally fast and live support helped me very much with all my questions! Therefore, I definitely recommend you to order from DylanQueen! :)

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Thumbnail of user patriciab55
GB
1 review
4 helpful votes
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April 10th, 2015

I ordered a dress in plenty of time for my daughters wedding. On the website it looked really stylish, but having just received it and after paying over a £100 I have to say it is poorly made and finished and the material is a horrible pink with bits of lace attached, very badly the dress I have received is nowhere as nice as in the photo. There doesn't appear to be a return address for me to send it back and get my money back. Will not be recommending this company to anyone.

Thumbnail of user mjs5
GB
1 review
3 helpful votes
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June 4th, 2015

They promised 5% of the money back. Bull$#*!! I didn't get anything back (its been more than a month now). PLUS they told me to pay the parcel company for delivering the goods. I told them I will NOT pay, they can pay themselves! I have spent over 100 with them, weeks after I got a letter on the post of the payment. I am moving to another country anyway so I don't care and they better settle the bill themselves! Want nothing else to do with this $#*!TY company.

Thumbnail of user mayam4
Arizona
1 review
0 helpful votes
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August 18th, 2014

Outstanding choice, phenomenal service! I cannot find fault, the staff know what a customer need and what will suit the customer. They are helpful, warm, friendly and efficient. I got my dress ordered from them and it was amazingly beautiful and fit just perfect! Really impressed with their customer service!

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Thumbnail of user pearlm37
California
1 review
1 helpful vote
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March 1st, 2015

I ordered a black v neck floral dress from Dylanqueen and I must say that I was impressed with the quality of the garment. Some sites that I have ordered from have sent me clothes that resemble nothing like that of the picture. This dress was exactly as described. It was very easy to order and the process took less than a minute to fill out. I'm also a big fan of their points system towards a product purchase. I received 18 just for the dress alone. Shipping was no problem. I needed the dress for a party so I payed for express. I ordered on a Monday and got it on Friday. Dylanqueen is a reliable source for high quality fashion. I definitely recommend them to anyone who likes to shop online.

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Thumbnail of user josephb80
China
1 review
0 helpful votes
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February 27th, 2015

My 17 year old daughter wore this dress in pink for her end of school ball and it was the perfect dress! The tailoring was fantastic and exactly as pictured, it fitted her like a glove and the service/wait time was exactly what had been promised. I would absolutely recommend dress-market.com to anybody wanting that 'special' dress in the future!

Thumbnail of user debbiel17
GB
1 review
4 helpful votes
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April 9th, 2014

I wish I had come across this site before I purchased a prom dress for my daughter. My feedback is line with all the others listed. The dress is the worst workmanship I have ever seen. Clearly there is no quality checking done. They obviously just take a chance with what they send out and hope that some customers cannot be bothered with the hassle of returning. I have now gone through my credit card company to have funds refunded to me and more importantly removed from their account. I have sent emails that do not get responded to. It will be interesting to see if they respond now I have informed them that the money is being withdrawn from them!
I hope you see this site before you make a purchase and if not hope that you have the back up of a credit card transaction to fall back on if you have been as unfortunate as me and the other unlucky customers who have made a purchase.

Thumbnail of user chrish150
GB
1 review
4 helpful votes
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July 1st, 2015

Granddaughter bought a prom dress they sent the wrong colour and the dress was awful. They have offered me 10% back which is an insult of a 125£ dress - still in conversations with them but I am about to contact watch dog and name and shame them

Thumbnail of user dylanq1
dylan q. – Dylan Queen UK Rep

Dear Customer,

Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@dylanqueen.co.uk. I am sure that you will get the related answers from our manager. May you have a good day!

Best regards,
Dylanqueen.co.uk Team

Thumbnail of user elaines27
GB
1 review
6 helpful votes
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September 9th, 2015

The reply I have recieved from Dylanqueen to my first review about their disgusting company is also false. They are claiming to try and resolve my situation but again this will no doubt be a pack of lies, as I have tried endlessly to fix this. Believe nothing!

Thumbnail of user dylanq1
dylan q. – Dylan Queen UK Rep

Dear Customer,

Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@dylanqueen.co.uk. I am sure that you will get the related answers from our manager. May you have a good day!

Best regards,
Dylanqueen.co.uk Team

Thumbnail of user edwardb62
Germany
1 review
0 helpful votes
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March 23rd, 2015

I had a flawless experience with this website. I was looking for a nice wedding party dress for my best friend - something simple, elegant and beautiful, but also not prudish or too stuck-up. She's all about balance in things, so dress shopping can be difficult for her. I found a really nice dress on this site and ordered it without really thinking. It was such a good deal I kinda couldn't help it. I got the dress after about a week, pretty fast shipping. Gave it to my friend and she absolutely broke down, she loves it. The fit was perfect, which is the danger with online stores for me. The quality of the dress is very high. The colours are also great, it looks just as it did in the posting. Online dress shopping is one of the biggest risks you can take, so I'm quite happy with my purchase from this store. I'll be coming back.

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Thumbnail of user rachelh38
North Carolina
4 reviews
9 helpful votes
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March 20th, 2015

I just wanted to say how impressed I am with the quality of the dresses that you have. They are all so gorgeous and are reasonably priced. I bought a dress for a party my friend was having and I could not have been happier with it. When I need another special dress I will be making another order for sure! Thanks.

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Thumbnail of user angelaw38
GB
1 review
3 helpful votes
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January 31st, 2015

I ordered a made to measure dress it came - how disappointed was I! Nothing like the picture different material looked like a sack didn't fit too big. Contacted Dylan Queen and I got no help at all they wouldn't tell me how to return it for a refund and are ignoring all my emails. I am claiming through Barclaycard now as I cannot get a response over £100.00 and disgusting service. Stay away.

Tip for consumers:
Beware !!!! if could give no stars I would !!!

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Thumbnail of user susans121
California
1 review
10 helpful votes
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February 27th, 2015

I bought two of these dresses for my bridesmaids and am absolutely thrilled with them. Both girls had very different body shapes so I was a bit concerned but they fit beautifully. Both girls are quite big chested and the dress provides excellent support while being very flattering throught the back and stomach. The colour was a bit lighter than expected but the dress was beautifully made and the price was amazing compared to what you would pay in the stores. We've recommended this site to everyone we know.

Thumbnail of user carlal7
GB
1 review
6 helpful votes
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February 2nd, 2015

I've bought a dress off this website, it looked beautiful on the website, it cost £90 plus £30 to post to me. It came fast which I was happy with. However when I got my dress and it looked nothing like the picture, I've emailed them back and waiting for a reply... it costs me £60 to send my dress back so I would only get a £30 refund as I spent most of the money to send it back! Do not buy from this website!

Thumbnail of user cynthiab26
Indiana
1 review
10 helpful votes
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June 13th, 2015

I almost made a HUGE mistake! If any of you wonder if your reviews made a difference... THEY DID! I'm sorry for your experiences, especially the prom girls, but thank you for telling the story and helping others like me. DylanQueen has just lost a sale that would have been worth about $1220. 00USD.
People do read these! Thank you again

Thumbnail of user treve1
GB
1 review
2 helpful votes
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June 8th, 2014

Ordered in UK made in China. Despite giving measurements the dress had to be altered meaning another £25. Plus now a demand from shippers for customs fee another £26. A £80 dress has cost £150.
Don't just don'tunless you want to be disappointed Nd throw money away.

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http://t.co/AEo2ct4hmU is a mainland China based fraudulent retailer selling awful dresses of low quality.Our mission is to steal your money

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Thumbnail of user dylanq1
dylan q.

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