Dylan Queen UK

I wish i had read the reviews before ordering! The dress i ordered had a gold beaded top and a white bottom. What i recieved was an all white dress where the neck was so tight my daughter felt like she was choking when trying it on! I have had exactly the same response as everyone else has had when asking for refund! They just dont give you one! Beware they trade under different names and websites the latest one being ladystyle.co.uk! They should all be shut down. Buy from uk, you may pay more but at least will end up with something decent! Please please read all the reviews as these people are shocking and really couldnt care less.

I'm so glad that I ordered this dress! I have spent weeks trying to find the dress and when I clicked on this one. This was a great buy! My bridesmaids actually wore this dress to my wedding and they looked fabulous. I was a little concerned about the split being so high but the split was not an issue at all. My bridesmaids received many compliments on how wonderful they looked.

The dress I purchased is a disaster. The sequined trim around the neckline and armholes looks like a blind person glued it on. The trim backing is a lace that is all uneven, and doesnt match the lace on the bodice. Pieces of the trim backing hang out over the neckline edge and the arm hole edges giving these openings a ragged edge. In addition, the trim backing is left hanging in areas over the bodice as well. That backing is a different color than the lace of the bodice so there are hunks of different color lace hanging out. I would be embarrassed to wear this piece of junk to any formal event... Except maybe a Halloween party! I requested a full refund and was told they would give me a 10% refund and a coupon for my next purchase! Like I'd REALLY be stupid enough to buy from them again! So out of the $120.00 I wasted on this hunk of junk I'll get a whopping $12.00 refund! Please don't waste your money on this companies lies and extremely poor quality products.

I love this dress. I purchased it not long and tried it on. I am a caramel girl and it looks good. Seems to have like a peachy tone instead of nude, but I can make it work. Either way, it is gorgeous.

The dress was ordered that made up on September 9rd, received it on October 1. The long dress looks beautiful, a little long but I can figured it. The material is high quality, better than most I saw in the malls. Shinning Beading, Great color, looks just like the photo on that website. Would purchase from again. I would order it a little further in advance just because it takes about nearly a month to recieve. I was worried after reading all of the bad reviews that we may not end up with a dress but I have nothing negative to say. Everything go nice! I tell my words, everybody can tale it as considering elements.

So sorry I didn't read these reviews first before ordering a dress. The dress arrived on the date stated and was the material and design I ordered but not a UK size 18. Have been told it is my fault and there is nothing I can do about this. Dress cost £79.99 delivery £25.00 and tax to be paid before delivery £3.50 Now I have a dress which doesn't fit. From what I can discover the dress has been made to US size 14. Totally unhappy with the company no customers service at all. Please don't make the same mistake as me and just DO NOT ORDER FROM THIS COMPANY

Great Great Great I cant believe how fab this dress is. I am amazed at the quality the service and the speed it was delivered. I cant recommend this company highly enough. If you are thinking of ordering go for it you wont be disappointed.

Dylan Queenis horrible, you think they would have some decency to fix and tailor the dress as on the picture but instead send me a torn up dress barely holding on to life. Do not even look at the website it is horrible nice on picture horrible in person.

I purchased a dress from this website and I wished I did not bother. The measurements were wrong, the dress was damaged and the design was incorrect from the picture, this dress costed me £92.23. I also purchased 3 other items which I cancelled but they have not refunded the money (£363.89). So in total they have taken £456.12 from me! I tried to return the dress but I going round in circles with their customer service. They are not even following their own terms and conditions.
Does anyone know how I can get my money back and if they know any companies that are willing to help me with this situation.

I buy a Chiffon formal Dress for my sister, and she likes the dress very much. I do not know this website before. This is my friend recommend to me. I think i should thanks for her. I'm so happy for this dress. It looks nice on my sister.

I am crazy about shopping online. This is the second time which i buy dress from Dylanqueen. And my dress still has the best quality and the best design. Because it is the second time, so i enjoy some discounts from beautiful customer service. So happy. A very wonderful shopping experience, and have a good time online. Recommend the company for you

I ordered a dress which I had made to measure. I measured myself to the instructions three times to be sure before placing my order. As you can guess all the measurements were wrong! I contacted costumer service asking if this can be amended to fit properly, they were rude from the start straight away said no, I obviously emailed back as its there fault not my own they sent me a measuring guide which I had already used off there website and still said no. Not only this I had not one person email back but 7 different people all different names all beating around the Bush with answers on what they would do. Some messaged back the same day I was also having emails at 2am from some of them in the end they didn't respond at all. I gave up I have contacted trading standards if there was any lower than 1 I would mark them down more. No one should order from this company!

I ordered a dress back in January. It arrived in dreadfull condition. Wrong colour, badly made and the service I have received since has been nothing but shambolic!

I returned the dress to the address provided on 4/2/15 after having some trouble even getting return details from them.
I have been offered 10% return and to keep the dress (which I have already returned!).
Excuse being, that they have spent a lot of money on material and labour and basically threatening me that I would need to spent more money on shipment!

I am still going through several avenues to try and get my refund.

All I can say is - DO NOT USE THIS COMPANY!

I received my dress today. It's not a traditional dress, but it is absolutely beautiful and the details make the dress. The dress arrived exactly when stated. The fit was perfectly. Everything ok, measures and all! The dress fits her beautiful! Thank you very much for your attention and the very fast delivery. I could not be much happier with the dress.

I would advise anyone NOT to buy a dress from this website. When I ordered mine it was a completely different dress and colour. It was to small for me and I wanted to send it back. They dont give you any return slip so you have to contact them to receive one. I messaged them and they told me that they would only give me half the refund. Now I still have the dress as I'm not able to send it back because they haven't sent me a return slip. The whole website is a scam.

A good friend of mine bought her wedding dress through Dylanqueen and loved it! So I bought the dress (I figured for 300$ can + shipping and duties) even if it sucked I could give it away or make a veil. I got the dress today and am soooooo HAPPY! It looks even better in person! It is EXACTLY like the picture! I got it 1 size too big (on purpose) because I figured it is easier to take it in then take it out, so I need to get it altered. Just be wary of duty costs (standard) and the item kinda smells funny lol but nothing dry cleaning cant fix!

Ordered 2 dresses from this website for prom. Firstly, there is no contact number, just an email address which takes 24 hours to reply. Secondly, the dresses. The dresses look nothing like the photos, they're both faulty, one with sequins falling off everywhere, and the belt on of the them is hanging down. The colours are nothing like in the photos, one of them is way too big and the other is way to flat, both however unflattering. Absolutely appalling website - DO NOT BUY FROM HERE

I ordered a dress on DylanQueen.co.uk about a week and a half ago and I read reviews AFTER I bought the dress and now I am very worried about it it being delivered. I spent 166 on the dress which is a lot of money and it is for my debs. I would love if someone who ordered a dress off of the website could help me out here, has anyone had a good experience with the website? If we're they all bad?

They messed up a dress making it in the wrong colour and the wrong length. The colour was hideous and not wearable.
When I requested a refund they offered me 85% of cost provided I returned the dress. To them. This did not include the £20 postage I had paid nor the £23 import tax.
As the cost of return exceeded the refund value I had to decline their offer. Total cost to me was £120 - for a dress that I have taken to the charity shop!

The dress is made of high quality and turns out beautifully in pictures. When giving fabulous prom dress your measurements, the dress is made perfectly to fit. The color is beautiful, the material is so feminine. I cannot comment enough about how beautiful this dress is and how happy I am with it.

A pleasure to do business with. Great prices and great selection. I try many shopping site but I don't find like the services and the quality is perfect also they have quick shipping free. I'm more or less always happy with the products I receive and the quality is good. The prices and service are great. And the products arrive in time.

The first time i order from this website, I liked the dress and it was as I saw in the picture also the size was great. The most important that the guys are so nice, Thunder, Will come back next time.

We ordered my daughter's Prom dress from this particular site.
The much awaited dress arrived. The quality of the dress was very poor, the zip was faulty and there was a rip in the material.
Since then I ahve been attempting to return the dress and get a refund and am having no joy. The Online help service is appalling.