Dylan Queen UK

Very disappointed with this company, I ordered 2 dress which including shipping and taxes came to €400. The dresses came within 2/3 weeks but are unwearable, the first one is not per measurents ordered and the second one is the same but flawed in 5-6 different areas of the dress, one is for a bridesmaid and the other is mother of the bride. They will only offer me 8% refund and I feel I have been scammed. A €30 refund is not going to get me 2 dresses within 4 week for the wedding. I would tell everyone to stay away from this website. They take 24 hours to reply to your email and they keep asking the same questions. I have emailed them photos of the flaws twice. I cannot express how upset I am with this company they are just taking your money for nothing. €400 is a lot of money to be wasting just before the wedding.

It's not often in this day and age to find fair priced, original, and beautiful dresses. My daughter and I searched for hours to find a prom dress that was just right for her. When we finally got to DylanQueen we couldn't get off of it. Anyway, we all know how important prom is to our daughters so it had to be perfect. My daughter finally found the dress she wanted, after hours of looking, and we placed our order for the dress. It was here in no time and just as beautiful in person as it was on the website. THANK YOU DYLANQUEEN!

I bought a prom dress from this site wish I read the reviews before I bought cause the dress is too big from the sizes I give them and dress is horrible and tatty also the wrong colour saying its what we ordered will not give us refund so will be taking legal action against them

Please do not order off this site I ordered my wedding dress which was fantastic in the picture. I ordered a white off the shoulder beautiful lace dress. However what came was like something they would use in a pantomime. It was gold full of glitter and sequins and full of blue pink and yellow diamonds and some crap hanging around the bottom. I had a feeling after reading on site jabber it was going to awful but not this bad. I had contacted my bank and cancelled the order last week. However soon as they knew I was cancelling it they started to track it with dhl. Now it has been delivered the bank have to honor the payment. I have again contacted the bank who now say they can still go ahead if I can return it and track it myself to Singapore as it was wrong item received which is not right. The only problem I have now is I can't get the damned returns address. As they sent it via a company called DOLCE2DOLCE. THIS SITE IS DEFINITELY A SCAM!

After reading all the Dylanqueen reviews after buying my dress I thought '$#*!I'm going to look like a glittery wallet.'

They told me it would come before 14th, it arrived on the 10th. On that day I came home to a package. Heavier than I thought. I bought it must be heavy all those cheap sequins. I told my flat mate, get ready to laugh I am going to put it on. I disappear and appeared again it was gorgeous. Heavy and good quality. The sequins look glittery not tacky. I can't wait to wear it at my christmas party. Its so glamorous. I am not the type to write reviews but i thought given how bad the reviews are about Dylan Queens, I must say this is the best quality i have seen!

PLEASE DO NOT buy off this site they claim to sell high quality good which is a total lie. The dress is apalling there's no way my daughter is going to her prom in THAT. The customer service is crap they offered me 12% discount which is an insult I was charged £25 delivery fee and £89 for the dress. I've also recieved a bill for £25 import tax which was never explain to me when I bought it. Please do not but from them

DO NOT BUY from this disgraceful, scamming company. I ordered a dress and jacket and it was not made to my requirements, shoddy workmanship, not fit for anything. It cost me £114.00 and today I received another invoice for TNT £30.92. Utterly disgusting. Several emails later from so many different people at this company, they did not believe me, I said I would send it back to them to look at the material flaws and snags, and one side being bigger than the other, etc. and they said they do not do refunds! SO DO NOT BELIEVE this site whatsoever. I am taking this further with my credit card company. They should not be in business taking peoples money and they don't tell the truth. LEAVE WELL ALONE!

My good friend recommend the shop site to me and i want to recommend it too. I loved the quality of this dress and it was made nearly perfectly tailored to me. It was estimated to come before the September 20th so I want expecting it until then but it came September 15th. And the dress looked even better than the picture!

This company leads you to believe they are out of the UK but they are from Asia! The dress material looks nothing like the website shows (it looks like sequins you would use on a little kids pageant dress) and they sewed it so terribly that the tailor is not able to correct it! I paid $149 and no matter how many times I sent pictures and tried to get them to understand they would only offer a 10% refund! DO NOT TRUST THEM!

Pls note this company is a fake one. I order a dress which came totally different colour and style, really bad material, and the worst customer service. I did try contacting them about my dress but they were not replying my emails. I did ask for a refund because the dress didn't look like the one i wondered.in the end they said to send the dress back and they will refund me half of the price and sell it again for full price. I paid delivery £26 and now a recived an invoice that i have to pay another 25 for custom wich i dind know about. I paid £175 for nothing. They are scumbags wich i selling horrible dress and worse quality

Dress that I purchased for my daughter was very poorly made measurements were wrong so dress didnt fit properly. I took the dress to a professional dressmaker to see if alterations were possible only to be informed that the dress was poorly constructed and could not be altered.

I emailed the customer service to inform them of the problem to which they asked for pictures to be sent through so they could see where the dress was too small etc.

Aftere several emails back and forth they had agreed to refunding me back what I had paid for the dress, however once I emailed them back to let them know that I was happy for that I never heard back from them and hence no money was refunded.

I have now had to purchase another dress for my daughters formal. I hope that nobody else gets scammed by these scammers again.

Unhappy Customer

What first started out as a reasonably good purchase rapidly turned into and expensive nightmare. The dress arrived promptly. Far quicker than expected given the fact that it was manufactured in the far east. The dress seems to be of resonably good quality and does look like what was advertised however it falls apart from here. It just doesnt fit. I dont know what they use for a taylors dummy but it certainly isn't a UK size 10. And of course they don't accept returns... Suggesting we get it altered which given the amount of work needed would probably exceed the original purchase price. Then to add further upset i recieved and invoice for import which i believed to have been covered in the original purchase price...
PLEASE PLEASE PLEASE read the other reviews and not the replies from DYLANQUEEN all seem to be a standard letter so clearly they are very used to this.

After paying over£130 pounds for a custom made dress and paying to arrive before a certain date. It not only arrive late for the event I needed it for but did not fit at all it was like it was made for someone else... I told them they made mistakes like my waist is 80 cm and they made it 90cm... and they wouldn't want me to refund my money if I send the dress back although I was promised I can return the dress if it does not fit... it has been a month and the best they can offer me is 50% refund is I return the dress but they want me to send it to CHINA and the postage is more than the 50% they want to refund... so I am stuck with a horrible product which I cannot return

I cannot even begin to express HOW EXCELLENT their customer support is. Always buy wedding dress with good type and soft fabric, The whole process of my shopping that from picking to ordering was easy, fast and clear to follow, Love this company.

Dylanqueen.co.uk has a broad variety of products and their staff replies within 24 hours if the customer has any questions what so ever. I have received nothing but excellent service!

I ordered a dress and paid extra £30 (promised delivery in 3-5 days) for delivery as needed dress within 8 days it never came but has turned up quality is horrendous all my complaints are being ignored basically wasted £125 on dress that looks like from cheap shop qualify better in primary I WOULD NOT ADVISE ANYONE TO PURCHASE ANYTHING FROM THIS COMPANY THEY ARE A DISGRACE

If I have read all the reviews before placing an order, I would avoid these totally unprofessional designers creating the most unwanted dress for me! They should reconsider their return and refund policy and offer alteration services and THE MOST IMPORTANT to improve their customer service as there is NONE. When I asked to get a refund for the dress that was too big and too long for me they just told me to go to a local tailor for resizing. The dress wasn't just big, it was shapeless and incorrectly tailor made. They advertised it as V-shape neck but it came out as round shape neck. Moreover, it had a long tail ( which wasn't shown on the photo and mentioned in the description on their misleading website) that I would not normally go for. They didn't bother to apologise for their failure to design the right dress for me. I am still waiting for their reply to my suggestion to reimburse the costs of alterations.

DO NOT BUY FROM THESE PEOPLE! I ordered an outfit for my daughters wedding - it arrived on time as I paid extra for quick service BUT the size was completely wrong (far too small) and the quality of the fabric was cheap & nasty! In addition to this I received another customers dresses which I agreed to return on the understanding I had reimbursement of my shipping fees (another hidden extra, be warned!) and a refund for my outfit. 56 emails later... surprise, surprise I'm still waiting! With no phone number & someone different dealing with my email everytime I send one this is going to run & run! PURCHASE AT YOUR PERIL!

AVOID at all costs! The worst experience. We ordered 3 bridesmaid dresses for my sisters wedding and paid an extortionate amount for shipping. The dresses came late. They were not the right colour for a start... a garish shade of bright green under a pale green "chiffon". The most cheap awful material. They were not the right size. They were so badly made it was unbelievable. Stitches hanging out, bits hanging off, stains, marks from rusty pins, exposed stitches, holes, pull marks, one side of bodice top sits higher than the other, creased beyond relief. To be honest it looks second hand... and that would not even have looked good first hand. We reported this, sent photographs and were refused a refund. After several emails were offered a 15% discount of we sent the dresses back and told they won't offer any more as they have to pay people. Never mind the fact that we paid good money for dresses that are not even wearable! Customer service was a disgrace. Worst experience ever. We have lost out on nearly £300 for dresses we can't wear.

DO NOT ORDER ANYTHING FROM HERS ITS A JOKE. Think I will get on to BBC watchdog as there seems to be an awful lot of people like me getting conned. The dress is the most horrendous thing I have ever bought I would have got a better one in Primark.

Ordered a made to measure sleeveless taffeta mother of the bride dress with jacket which is a slightly different colour than that in the photo but fits reasonably well although it doesn't hug my wife's waist as she hoped it might. Also ordered a made to measure long sleeves applique floor length tulle dress. This dress was saggy around the front on her pelvis and again would have been great if only it hugged her body. She was so disappointed as both were intended for a wedding and we spent over £205 on them. I complained that the long dress wasn't made to specification and all customer service could say was that the dress looks good. That was three days ago, I've asked them for a decision but nothing yet, I doubt I will. Beware of this company, as others say, they ship from China and that's where you contact them and only through e-mail, so they can choose to ignore you. You cannot speak to anyone in the UK over the phone if you're unhappy with what you receive. Stick to walking the high st to find what you want. Daniel, Welling, Kent.

My daughter ordered a prom dress and when it arrived it was not what the description of the dress on their website said it was, the embellishment said it was a lace dress, my daughter got was a heavily beaded dress it was so heavy that it did not sit properly it was a very cheap looking chiffon skirt and was also stained with fabric glue, when I e-mailed them the answers i got were ridiculous like, "The dress looks fine" "The dress looks like the picture" I thought the answers were coming from children. I asked to speak with management but all i got was Roger and Cherry offering me 5% of the dress, I passed my dispute to mastercard and today my money was put back into my account. If anyone is thinking about a purchase just dont do it, you will end up with a massive problem.\its that simple believe me 3 months of headaches I had DONT DO IT

I ordered a dress 'as seen in the photo' and the dress that arrived was not only another colour but poorly made. DylanQueen refused to exchange it and were really rude via email. Steer clear!