Dylan Queen UK

Ordered junior bridesmaid dresses, they arrived wrong colour, stiching all unravelling terribly done. Rushed sewing hems cut badly foam havent been sewn properly all popping out litterally a joke contacted customer service, they asked for photos and then wrote back dresses are fine just cut the threads if my girls wore these dresses down the aisle, by the time they got to the end they would have unravelled stitching and fallen off them. PATHETIC COMPANY STEER CLEAR.

This site is an absolute joke i wouldn't give it 1star! I ordered a custom sized chiffon floor length dress for my daughters prom.The only positive thing i can say is it arrived quickly, however it arrived inside out crumpled up in a small plastic bag not a good start.The dress is faulty in many ways: poor quality, fraying seams, doesn't hang correctly, uneven seams, uneven padding... i could go on! The dress also is too long, has a train and satin on the bodice with pleating that is coming apart.(not as described) I am finding it impossible to return this item, after contacting them and attaching photographs i received emails offering me 5% then 10% compensation off the price if i kept the dress and a warning that i would have to pay high shipping costs and taxes and that the dress may not reach them! This was accompanied by a long email (sob story) about all the people they have to pay! Like i can afford to loose £100. I was then offered a half refund but still have to pay return costs followed by another the following day offering just 20% their customer service is a absolute joke and they do not honor their faulty returns policy. I urge everyone to avoid this site at all costs. I am attempting to recover the costs through my credit card however as it is just under £100 and i have to provide an independent report regarding faults.As my experience seems to echo many others i very much doubt any of the positive reviews are true.

My Female friend bought a dress for her daughters wedding, when it arrived it is nothing like what is advertised, the material is of very poor quality and it is not to the measurements given,
The stitching is poor with threads hanging down and not finished correctly.
As like everyone else's comments they will not refund in full and only offer a small amount of cost in return, they also tell you it will cost you a lot of money to return the goods.
IF YOU PAID BY CREDIT CARD OR DEBIT CARD GO TO YOUR BANK AND ASK THEM TO HELP GET YOU A REFUND. This is the only way you will get your money back.

I tried to return a dreadfully made, poor quality dress and it is IMPOSSIBLE. They now expect me to pay £78 to return the dress on top of the £25 importation tax (which they fail to notify you of when ordering) and when they receive the dress back in China they will only issue half a refund! So the dress will have cost me over £170 and I wont even have a dress! They also offered 10% of the cost of the dress and told me to take it to the tailors. I'm afraid a tailor cannot fix POOR QUALITY!
If you are thinking about this company THINK AGAIN! They are nothing short of cowboys and you will never get a return if you are unhappy.
BHS online have dresses for the same price and the quality is absolutely outstanding. I wouldn't touch Dylan Queen again and have no option but to report to Trading Standards, as they maintain they are a UK based company when in fact they are based in China and are all Chinese. They is nothing UK about this company!

Love the dress. It is very beautiful. I should have ordered a small but I was able to alter the dress to fit me correctly. I had LOADS of compliments and I don't regret buying it for a second :)

The quality on the website that is presented isn't the dress you end up receiving. Material is so cheap, my sisters couldn't believe the dress I receive and the picture I showed them before I ordered. I wanted the dress for my sisters wedding, I wanted something unique and different. Instead I received a shock to my sister dress. Nothing as advertised on the website, the dress I ordered was far from it. To top it up they refused to give my money back, I was happy to send back the dress. I never write reviews, but I don't want anyone to feel like this. I didn't get £140 back. Customer was so horrible they offered me £5 back. Just unbelievable. I STRONGLY ADVISE ANYONE NOT TO USE THIS WEBSITE.

These People are thiefs. I buy a dress here and return it back becose it was to small. They promise to return the money back thè next mounth but never did. They wait till sixtmounth and They say it is to long to pay back the money. You can keep it. $#*!ing FRAUDS People

If I could give negative starts I would. DON'T BUY FROM THIS COMPANY. They ruined my daughters dress took it to a tailor who asked if blind mice made it! Finally got the dress back to them after months of trying was agreed upon full refund if I agreed to stop calling THE BBB about them which for the records they have 1000s of complaints. Now they are not giving me a full refund not even half which doesn't even cover the shipping both ways. Horrible horrible horrible please beware.

I LOVE this dress it is so clever! Pretty sexy elegant classy it has it all! It would be perfect for any occasion party, sweet 16, cocktail, prom, homecoming, graduation anything! STUNNING dress!

DON'T GET ANYTHING FROM DYLAN QUEEN! I bought a dress from the website, and I have never seen such bad quality and service EVER. In addition, they say they have a Return Policy, but don't fall into the trap, because it doesn't exist; also the Dylan Queen's customers service is the poorest service I have come across in my life. Don't get fooled by all the fake reviews, because the whole website is fake and a money-robber! AND, they say its a UK based brand, but ITS BASED IN CHINA! ALSO, alongside the huge amount of money i had to pay overall, I additionally had to pay the delivery service, which i have now paid twice. NEVER OPEN UP THE DYLAN QUEENS WEBSITE, ITS FOR THE BEST! I AM VERY DISSAPOINTED.

I ordered a wedding dress and it was £260 and at the pictures it was beautiful, however they sent me a completely different dress, horrible quality and was the worse experience buying in Internet I ever had!
Please don't waste your money, this company are NOT RELIABLE! You will be disappointed and they will not return your money - Dilan Queen is a dishonest company.

The dress I recieved is clearly different to the one advertised on the website, Is way too big and when trying to return even after providing them picture I keep getting the same emails and the most I have been offered is 10% of the dress price, they refuse to provide me with a contact number so can't even speak to anyone I have meet dealt with a company so unprofessional in my entire life! DO NOT BUY IR YOU WILL BE DISSAPOONTED and will lose a lot of money

I ordered a dress from the site and the dress that was sent to me was completely different from the one I ordered on the web site. When requesting to return the dress Dylan Queen informed that it wasn't worth their while due to shipping fees etc. I sent them photos to prove the issue and STILL they were adamant that it was my mistake.
They are a con, and a rip off. They are of no help at all and DO NOT ORDER FROM THIS SITE, they are a hoax (there was no option to leave a no-star rating, as they don't even deserve 1 star!)

My 17 yr old daughter bought a dress for her formal When the dress arrived it was badly made clearly NOT what was pictured on DylanQueens website and faulty. Customer service is APPALING for the past week my daughter has been going back and forth trying to get a refund for the dress DylanQueen have admitted that the dress is faulty and STILL they will not give her a refund. I think they just delay and delay until you give up Well I will not give up and even if it costs me more in the long run I will get justice for my daughter who saved and used her own money to buy her first prom dress This was supposed to be a happy exciting time and it has turned into a nightmare because of a low rate company

Really! It is wonderful service here and to get bonus, please make order here to get bonus ASAP. It is highly recommended by me. I am getting bonus from this site.

This dress is bought by my mother. She like shopping online and always buys clothes on line. The dress is for the coming spring. I like the dress. The dress color is also beautiful.

I bought a wedding dress from the site. It was very delayed which was not what I expected as they promised a shipping of 4-6 days only!
I paid an extra £25 for the postage and a few days later paid another £4. They did not inform me about the postage delay and the extra money I had to pay.
The customer service is very rude and do not take any responsibility.
Upon receiving the dress, it was nothing like what I bought. The colour is different and the design of the beadings are different to what is presented on the website.
I contacted them again and got nothing but an email saying: I suggest you keep the dress!
I am very disappointed by their customer service as they are not honest and they are not professional. They do not pay any respect to their customer and very much falsely advertise their products.
Does anyone know how I can get a full refund (about £200) and if they know any companies that can help me with this. I might also contact a solicitor to deal with the matter and hope he will bring an end to the disappointments.

DO NOT BUY FROM THIS COMPANY!

This company is an absolute scam. I ordered a dress from them for a charity ball it took over a month to arrive and when it did arrive it was ripped, the sequins were falling off and the dress was not the specifications I ordered instead they were at least 4 times bigger than they were supposed to be. After arguing with them for 2 weeks to try and get my money back they are still refusing to give me more than £10. It's absolutely disgusting. To make matters worse they then send me a sob story about how they will lose money if they have to refund me the money for the dress and how they need to be able to pay their workers. Maybe they should use the money to teach their workers how to make a dress properly in the first place?! After reading others reviews it would seem this is a reoccurring theme for this company and when they do reply to the reviews on this website it is with the same standard answer that if you email their company at *******@dylanqueen.co.uk they will gladly resolve the matter or talk to their manager about it. Next joke, they don't sort anything instead they try and argue with you that 10% is the highest they will give back and make out they're being ever so generous letting you keep the dress so therefore you should go and see a tailor to sort out their mistakes because they are incapable.

I've now gone through my bank and the chargeback scheme and would urge others in a similar situation to do the same to get all the money back you are owed.

I would not recommend this company to anyone.

Good afternoon

I am writing to report the above company and the dificulty of obtaining a refund for a purchase of a prom dress for my daughter. A payment of £115.29 was paid on 3rd June 2014 from my current account to this site called dylanqueen.co.uk which purported to be a UK website.

When the package arrived it was from China: the dress was different size, different colour and was stained having been previously worn by someone else.

Trying to contact them for a refund has proved impossible. They respond with silly answers and checking external reviews many many other people have been similarly scammed. The site block any negative posts on their own website. Apparently I can also expect them to take further amount of £24 from my account ostensibly for import duties /tax. This brings the total to the sum of nearly £140.00 which my daughter had saved up for and does not include the price of having to purchase another prom dress somewhere else.

They supposedly copy the design and trademark of a similar bona fide site called dylanqueen.com which had been recommended to us

I have asked Trading Standards to investigate the site so that more girls do not have a ruined day?

Kind regards

HORRIBLE DO NOT ORDER FROM HERE!

THE SERVICE IS HORRIBLE! I ORDERED MY DRESS TWO MONTHS AGO AND ITS STILL NOT HERE. THEY FAIL TO REPLY TO MY EMAILS SO FOR MY REFUND SO I WILL BE CONTACTING MY BANK FOR MY MONEY BACK AND THEY WILL DO IT. SUCH A HUGE WASTE OF TIME SO THERE WILL BE SOMETHING DONE. I AM VERY UPSET YOU GUYS DO NOT ORDER FROM HERE! I EMAILED TO ASK WHERE IS MY DRESS AND WHEN WILL IT BE SHIPPED, THEY REPLIED WE CAN SHIP IT TODAY. WE SHOULDNT HAVE TO EMAIL FOR THEM TO SHIP OUR MERCHANDISE! VERY POOR CUSTOMER SERVICE DO NOT ORDER! I SUGGEST BUYING A PROM DRESS OR FORMAL AT AN ACTUAL STORE WHERE YOU CAN SEE AND TOUCH THE DRESS! THE DRESS FINALLY CAME IN AND THE BEADING WAS HORRIBLE! THE SIZES WERE WRONG AND VERY CHEAP! I WISH I COULD POST A PICTURE BECAUSE IT WAS HORRIBLE. I SENT THE DRESS BACK AND I TOLD THEM THEN THEY TRIED TO ACT LIKE THEY DONT HAVE IT AND THAT I SENT TO THE WRONG ADDRESS WHICH IS NOT TRUE! I ASKED FOR A REFUND FOR THE FIFTH TIME AND STILL NO REPLY. HORRIBLE

Nobody buy from these scammers! My dress came (very late) and it was awful quality, sizing was incorrect, ripped and it was so bad I couldn't wear it. Paid about £200 for it (they added on additional shipping charges) and when I asked for a refund they were rude and VERY unprofessional! I wouldn't want this to happen to anyone else, please take my advice and DONT BUY FROM THIS WEBSITE!

We ordered a dress for my prom of this site. Once the dress had arrived the size was too big and the quality was terrible. We had ordered a size 8 and a size 10 is what we received. Additional to this the breast pads were visible through the front of the dress and the beading was so poor that they were falling off as well. The tailoring of the dress was not of a good standard and definitely not worth the price.
Once we had contacted the customer service email account they took their time to reply - asking for pictures of the problem. Then to be followed by an email telling us to take the dress to a local tailor and that they would share the price with us.
We should be entitled to a full refund considering the dress was a default on their behalf and not ours, yet they were adamant on not giving that. Since then we have been emailing them constantly and they have just ignored us.
There is no number or address on their site that excepts refunds. Then on top of that there customer service is appalling, their emails consist of bad use of grammar and they are not helpful at all.
They are a scam and I do not advise any one to order from them!

ORDERED AN A LINE DRESS FROM DYLAN QUEEN GOT A MERMAID DRESS SENT IN REQUEST FOR AN AUTHORISED REFUND THEY ASK FOR PHOTOS SEND THEM QUOTE UN QUOTE THEY SAY DRESS LOOKS BEAUFIFUL ON YOU. OK IM 47 MOTHER OF THE BRIDE NOT GOING TO PROM FROM PICS CLEARLY A MERMAID CUT. BUT WILL NOT AUTHORIZED A REFUND BECAUSE THEY THINK IT LOOKS GOOD. NOT WHAT I BOUGHT WILL NOT GIVE ME A REFUND BECAUSE NOTHING IS WRONG WITH THE DRESS OMG A LINE TO MERMAID SENT PICS CAN CLEARLY SEE MERMAID VS A LINE REFUSED TO GIVE ME REFUND CAUSE THE THINK DRESS LOOK AWESOME OMGI I WILL CONTINUE TO POST UNTIL THEY MAKE GOOD ON WHAT THEY ADVERTISED SHAME ON THEM DONT BUY\