Dylan Queen UK

Order a dress it cam creased and does not fit properly and all I got was they cant do anything about it avoid

Absolutely heartbroken at the state of my so called wedding dress which I received today! Still waiting on a reply back for a full refund DO NOT BUY I wouldn't even use it for a dogs bed!

My daughter has bought a dress 2 times of Dylan and queen site first time she was happy,,, second time she didn't like the dress wat came with diamonds and studs falln off dress and she was unable to attend her formal,,, It cost me to return the dress back to them witch they said I would gt a refund,,, I have emailed every day and got no reply ive also went on to live chat and got no answers either,,,, I would advise any1 not to buy here as ul never get ur money back,, im very angry that there sitn with dress and money and we have nothn,,,,, they don't even have the decentcy to answer us never mind pay us back, I will never ever let my daughter buy from these people again,,,,,, they false advertise and don't treat people with respect all they want is ur money,,,,,,,,,,

OUT 184$ THE DRESS IS A COPY OF ONLINE DRESSES AND MADE POORLY WRONG WRONG SIZE AND MATERIAL AND COLOR... THEY DO NOT WANT TO REFUND ONLY 60$ SINCE THEY BEGAN 1. You can get refund for Defective, Damaged or Mis-shipped Items, Size Deviation & Color Mismatch problems, etc.
2. Please understand that dresses that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged.
3. You are not allowed to exchange or refund for the situation of "Everything is right, but I just don't like". (Afraid in this case, you cannot return the dress if the only reason is that you do not like them. As the dress either regular size or customer size is made to order from scratch, if you return them, we can hardly find another customer to sell this dress.) THIS IS PART OF THERE POLICY... BS! AT 5%... THEY BEGAN SO IF I SEND THE DRESS BACK AT MY EXPENSE YEAH RIGHT SO THAT THEY CAN THEN SAY THEY NEVER RECEIVED IT! SINCE 8 DAYS AGO TALKING TO 6 PEOPLE VIA EMAIL THEY HAVE NO CONTACT#... THEY HAVE NO INTENSIONS TO RETURN MONEY BUT I WILL NOT GIVE UP! GO LUCK TO ALL THEY HAVE OTHER STORES WITH DIFFERENT NAMES BEWARE FRAUDS!

Sorry, I wrote a little late, I have received the bag two days ago, Cute and suits for me, Very efficient service and friendly attitude, All in all, a good online shop.

Further to my post yesterday regarding my unfinished wedding dress id like to share with you what happened next I received a email from dylanqueen stating "​if you keep this dress, we can offer 10% discount to make as compensation, ok?" I replied "You already know what my order number is, so why don't you post your comment on the site so everyone can see that your offering me to keep the horrible dress and refund me 10% of my money, what exactly am I to do with the dress. Instead of saying I am to write your manager why don't you get your manager to contact me. And what do you mean about its the factory and not the company, isn't your factory a part of your company? I paid my money to you so I expect my money back from you. And the answer to your question is "no" I dont want to keep the dress, what exactly shall I keep it and do with it? "they have also replied to my post saying"Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Please understand the address is for our factory! Not our company! Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:*******@dylanqueen.co.uk. I am sure that you will get the related answers from our manager. May you have a good day!

Best regards,
Dylanqueen.co.uk Team

11 hours ago
This is how terrible these people are, you already know who I am and you already have my order number, why don't your manager do the decent thing and contact all his unhappy customers and fix the problems and heartache you have caused to so many people. You have sent me a unfinished dress, it is no good to me so why would I want to keep it and get 10% of my money back, does that actually make any sense to you, what exactly am I going to do with the dress. Get your manager to contact me as hes the one taking customers money and sending them rubbish

I ordered a lovely dress from Dylan queen for my daughters confomation. She is twelve and this is a huge event in Ireland... Before I ordered I contacted them direct to ask does custom mean actual custom and would it be possible to make it for a child to which I was informed it would be... We waited three weeks and we got a knock at the door and ordered to pay 42 euro vat for which we had no idea as there was no visible mention of this... Then when my daughter went to try it on it wouldn't fit her head and I had to rip it to get it on... They had b size cups still fitted in the dress and the sequins were falling off and in no pattern at all... It was the worst dress I have ever seen... They wasn't helpful when I contacted them they told me to send photos... I asked how I cud do that to which I got no reply... I would strongly recommend no one buys a dress from this company the dresses aren't custom made I brought it into a Taylor and they told me they used a size eight bodice and chopped the side off... I have told everyone not to use this site and I intend on going to the consumer rights about it and letting everyone know on Facebook too... Descracful isn't the word for it! Shocking is more to the point don't buy it!

DO NOT I REPEAT DO NOT BUY FROM THESE THEY ARE SENDING DRESSES OUT THAT ARE AN ABSOLUTE JOKE ALL THE POSITIVE FEEDBACK U SEE IS FALSE! U have been warned!

I would like to share my experience in the hopes that it will save people's money! I did not order from this website but have used ladystyle.co.uk. They are the same company that have just launched a new website under different name! I was tempted by how nice their dresses are and by the fact that they can do custom size dresses. So I found a dress, took my measurements and placed my order. I have even paid extra for expedited delivery as I needed the dress for a wedding. The dress did come quickly however the biggest shock was that the dress is almost 3 times bigger than my size! Nothing has been made according to the measurements I have requested.

I have emailed their support immediately complaining and requesting a refund, and I was asked to provide them with photos, so I did take photos that show how big the dress is, they came back to me telling me that the dress has been tailored made and it can not be returned and that I have taken the wrong measurements! Not only that, they even want me to take more photos of me taping myself so they can see the measurements! Also they told me to take it to a tailor to fix it! I am just shocked of how those sites even exist and are just stealing people's money.

People please stay away from those sites, I have learned the hard way. I am still fighting with them and requesting a refund. I do not see how I will ever get my money back. But I am writing to whoever is tempted to order a dress from there, it is all a waste of time and money and you will end up throwing it in the bin where it belongs.

Not only that, they are not even based in Europe nor England! They are all based in China, so we do not have any rights as a consumer. Please stay away from temptation and I really wish I have read the reviews before I made my purchase. Be very careful and save your money!

I purchased a prom dress for my daughter online from this company. The dress was tailored (as I provided actual measurements) and as it was a rush order I paid an additional premium rate plus p&p. When the dress arrived it looked nothing like the one on the website. Detail beading which was suppose to be on the dress was replaced by a satin sash which was tacked on with three stitches. The dress also did not fit (way too big). I emailed customer service and got a prompt response asking me to find a local tailor to fix the dress (at cost to me). I sent pictures of the dress with my daughter wearing it and close ups of the cheap statin sash tacked on. I asked for a refund in numerous emails but to no avail. Just like the previous review I mistakingly thought the company was based in the UK. Still threats of legal action did nothing. They have my hard earned money and I'm stuck with a dress my daughter hates (and never wore to her prom). PLEASE DONT PURCHASE FROM THIS COMPANY. If you do and have a problem with the item THERE IS NO REDRESS AND NO ONE AT DYLAN CARES!

I ordered 2 prom dresses from this company - having read on the order page that they had an easy return policy. Both dresses arrived on the date but they are both very bad quality and not what I was expecting. I therefore contacted the company and the following was their reply:
"""""""""""""
We sincerely apologize for the problems you've encountered with the product. Sorry to disturb you again. We really try our best to make the dress and we spend a lot on buying materials for the dress, paying staff salaries, freight, the custom tax, and paying the money to the tailors and the designers and so on. But now, we have to return your money, that means we lose the money and the dress for nothing. Shall we refund you part of the amount but not full refund and you keep the dress? Beg for your understanding
What's more, if you return it, you need to pay high freight and should wait a few days for the refund.So how about we refund you 8 GBP. If you accept, we will send money to you in 24-48 hours.
""""""""""
Unbelievable and I now realise that I have fallen for the age old scam... So I have spent about £213.00 pounds and they are offering me £8!

DONT USE THESE PEOPLE OR THEIR OTHER SITE IMERLE.COM AS I ASSUME YOU WILL HAVE THE SAME PROBLEMS

Sandra: Hi, thank you for visiting. Save extra $5 TODAY by applying this coupon code "SANDRA5". You can apply this code in the checkout page. Have a nice day!
Me: DO NOT BUY ANTHING FROM THESE SCAM ARTISTS. I ORDERED A DRESS WITH SPECIFIC MEASUREMENTS FOR ME. AT FIRST I WAS IMPRESSED THAT I RECEIVED THE DRESS IN 8 DAYS. THEN I DISCOVERED AFTER TRYING ON THE DRESS THAT NOT ONLY WAS IT NOT THE DRESS I ORDERED BUT THE STITCHING WAS SHODDY, THE SEQUINS FALLING, OFF, AND IN NO WAY WAS IT TO MY MEASUREMENTS. THEY HAVE NO PHONE NUMBER TO CONTACT THEM. EVERYTIME YOU TRY TO CHAT WITH SOMEONE IT IS SOMEONE NAMED SANDRA WHO DOES NOT RESPOND TO ANY OF YOUR QUESTIONS. THEY ARE A SCAM. DON'T BUY! DON'T BUY!
I AM POSTING THIS TO EVERY SITE I CAN GET MY HANDS ON! EXTREMELY UNHAPPY
I AM TRYING TO CONTACT A PERSON TO DISCUSS A DRESS I PURCHASED?
HELLO? ANYBODY THERE?

Sorry for the delay. We're working on getting to you as quickly as possible. If you need to run, please feel free to leave us a message
Me: I HAVE BEEN HANGING ON FOR OVER AN HOUR. IS ANYONE GOING TO ADDRESS MY CONCERNS
HELLO?

IM STILL WAITING FOR ME REFUND
I WANT MY REFUND
EVERYONE NEEDS TO PUT ON REPEAT REVIEWS EVERYDAY. DEMAND YOUR REFUND - THEY HAVE A CO.UK WEBSITE - ARE THEY TRADING ILLEGALLY?
I WANT MY REFUND!

Total scam don't go anywhere near these crooks you will be robbed These have to be the biggest crooks out there

I am so disappointed with the dress. It looks nothing like on the picture and all of it just looks weird.

Thank you for the beautiful dress. It is fitted for me and has the same effect as your model showed. Thank you again.

Can i return the dress i have already bought because i want my money back and i will send the dress back.

My dress took awile but customer service was plesent dress fits perfect. About to order shoes thanks..

Do not purchase from this website. The material is discolored, cheap and poorly made. Made in Chinda

Why are there so many complaints and bad reviews about your dresses, also you refuse to do refunds? Just wow, sarcasm..

The sizing was no where near. When you contact them they are unhelpful and unwilling to exchange or refund.

Poor custom relations!.

Simple website, reasonable pricing and quality products delivered quickly. Wish the store have a good future, happy to recommend.

I am warning many young kids who are wanting to order from here for their prom dress or anyone who is looking to order a dress from here!
DO NOT ORDER FROM HERE!
I found a lovely picture of a red lace prom dress and decided to look further into it. There was only 1 picture which was of the back of the dress and shown no picture of the front. On the the description it said it was v-neck but it has also said that you could alter it. I immediately fell in love with this dress so I ordered it asking for an adjustment on the front so that it covered me up to my neck. The dress had arrived weeks later. I had opened the packaging to find that the dress was not lace like it said on the description and no adjustments had been made on the front. So I had looked on the website and it said that you could send it back if no adjustments had been made. I began to get angry with the customer service as it was appalling they understood every word I said until I asked to return the dress. Then I needed up speaking to 9 different people. As they are from china I began to panic because I thought I was about to get ripped off. I asked and asked for return slips and then they had said 'keep the dress we will give you 20% of the money back'. I immediately said that it was on there website that's this dress was fully refundable and if they do not give me the full money back I will take it further. But them being in China they knew that this was impossible. I will never ever recommend this website because I still have no money off them. I have sold the dress for not even half the price I bought it for which was £130. Now I am not attending my prom due to the horrible customer service that Dylan Queen have.
NEVER EVER BUY OFF HERE. They are unreliable and I will keep writing reviews until that company gets shut down.