Eastwood

I ordered the 180 mig for my father as a Christmas present. Christmas Day we set it up and it didn't work. Nothing worked. Messaged Eastwood that day, not expecting a reply, but wanted to get the problem on file as soon as possible. December 26th message them again. No reply. Called on December 27th to get told only thing they can do is have me drive 2 hours to them so they acn look at it, but it most likely will have to be sent out to be fixed. What a waste of money and time. About the only positive thing I could say is it was fast shipping. But it really doesn't mean much if the product is poor with very poor communication. It's very disappointing

Bought a full quarter panel from Eastwood for $697 dollars. It is advertised as an AMD panel, which is high quality, made in USA and, rightfully costs about $600 to $700. What I received was an "X-Panel", that AMD also sells at a much lower price ($399) that is made in China. This is false advertising, fraud, price gauging and just down right dishonest. I paid more for a high quality product, and got sent the lower quality product at the same price. NEVER again will I trust this company.

I want to sincerely express my appreciation for the level of customer service that James provided. I recently inherited a vintage vise and needed to obtain a base that would fit. Websites do not list any base dimensions; however, James at Eastwood was able to identify a base that would fit by taking the time to go into the warehouse to measure several different bases to find a match. Customer service at this level is very hard to find snd i am truly appreciative of the service James provided and for Eastwood in allowing this level of support. Great company!, Thank you James!

The customer service team at Eastwood, with particular commendation to Brianna, have demonstrated outstanding resolve in addressing our product shipment and delivery concerns. We are pleased to acknowledge their exceptional performance, which speaks to Eastwood's commitment to excellence in customer service. Their efforts have reinforced our confidence in the company's service delivery and we are grateful for their support.

I ordered a drill press and received a bandsaw blade instead. This was probably Jet's fault however eastwood's customer service has been very poor! It takes 2-3 days for an email reply and they still haven't refunded my money or arranged a return after two weeks. I'm close to calling my credit card company about them.

Ordered an item almost 4 weeks ago. Never received the item. I contacted Eastwood Company 3 times to to cancel this order and refund my money. They refused to do either, their respond is always the same - we will get back with you shortly. Had to open a case with my credit card company.

Been shopping with Eastwood for almost 30 years. Products are top notch, shipping is better than most. I have only ever has one issue, and it was cleared up with a single phone call immediately.

One of the best resources available for restorers and hot rodders.

I had a number of invoicing copy's from previous months needed supporting my invoicing to multiple customers. Ms. Brianna C. Was extremely helpful, very pleasant to work with, knowledgeable and quick to respond. Great job!

Not sure why so many angry reviews. I have many Eastwood tools in my shop from tool carts to torque wrenches and they are all fine. My 3/8 electronic torque wrench is one of my favorite tools. I recently purchased a MIG 140 welder. The welder works great but the cheesy regulator they include with it was leaking through and therefore not regulating. I understand that they are in competition with other bargain welders and can't give you a $100 regulator with your welder, so I ordered a better one from another vendor. I told Eastwood about the faulty regulator. They immediately offered a new one. I said I didn't really want another cheapie so how about store credit. The offered a 15% discount on my next $99 or more order. Seems fair to me. Like their products, like the web site and like the good warranties.

Today I contacted Eastwood and was transferred to a very nice and helpful lady named Summer S. She was great to talk to, very informative, thought outside the box to help take care of my needs, and was very considerate and understanding with the reason for me needing a replacement machine ASAP since mine burnt up. She definitely helped smooth over the dropped ball on the Eastwood Customer service departments behalf, and made me feel much more comfortable doing business with Eastwood for in the future. I have ordered 2 welders, and hundreds of dollar with of consumables and parts from Eastwood at any given time. Eastwood you need to read this, she IS the reason you will be having a returning customer, thank Summer for earning my business for you, because up until this point you had lost me as a lifetime customer. Thank you again Summer, you did everything you could have and I APPRECIATE YOU!