eBayReviews 3,500

I'VE BEEN A SELLER FOR 17 YEARS WITH 100% FB AND HAVE SEEN THE SITE DETERIORATE SIGNIFICAN'TLY OVER THE YEARS. WHEN THEY STOPPED ALLOWING SELLERS TO GIVE NEG FEEDBACK FOR BAD BUYERS, THAT WAS THE BEGINNING OF THE END. NOW SELLERS HAVE NO IDEA WHAT KIND OF SLEEZY BUYERS ARE BIDDING ON THEIR ITEMS.

AS I SAID I'VE HAD 100% FB OVER THE YEARS. NOW I HAVE A SKANK BUYER WHO HAS BUYER'S REMORSE AND LIED ABOUT THE CONDITION OF THE ITEM SHE BOUGHT FROM ME AND REPORTED THE ITEM NOT AS DESCRIBED. HOWEVER I DESCRIBED EVERY ASPECT OF THE ITEM'S CONDITION WITH NUMEROUS PICS POSTED AS I ALWAYS DO. SHE DECIDED THAT SHE DIDN'T WANT IT AFTER ALL AND FILED A REQUEST TO RETURN WITH EBAY. SINCE EBAY "ENCOURAGED" ME TO REFUND HER $$ AND ALWAYS TAKES THE SIDE OF THE BUYER, I WAS AFRAID THAT THEY'D TAKE OVER AND REFUND HER $$ AND ALLOW HER TO KEEP THE $250 ITEM SO I WAS FORCED TO ACCEPT THE RETURN AND REFUND HER IN FULL WITH ORIGINAL AND RETURN SHIPPING COSTS.! SHE ALSO POSTED NEG FB WHICH BRINGS MY 100% RATING TO 96%, THE LOWEST RATING I'VE EVER RECEIVED AND IT'S ALL FRAUD.

BUT I'VE DECIDED EBAY IS NOT WORTH LOSING SLEEP OVER SO I DON'T GIVE A RAT'S $#*! WHAT RATING I GET. I WORKED DILIGENTLY TO DESCRIBE EVERY ITEM I'VE EVER LISTED COMPLETELY AND ACCURATELY AND MY SOLD ITEMS WERE SHIPPED SAME DAY OR NEXT. AND THIS IS NOW WHAT I HAVE TO SHOW FOR IT. BUT NO MORE. I'LL NOT BE BUYING OR SELLING MUCH ANYMORE AND IF ANYTHING SELLS, I'LL MAIL THEM WHEN IT'S CONVENIENT FOR ME. THERE'S NO ADVANTAGE FOR SELLERS DOING EVERYTHING RIGHT ON THIS SITE.

The fees these guys apply are outrageous.
Great site where to buy but if you are a seller, there are way better sites and places where to sell your stuff.

For the items they did accept, my offer was comparable to what I was offered at a local consignment store. However, three other new and like-new items I sent in were rejected for mysterious invisible "staining." I inspected everything before I sent it in and am sure that nothing was stained. One item was a brand new name-brand sweater that I wore one time, for an hour, before deciding it didn't fit. I suspect Twice rejects a certain number of items from each bag for fake reasons so that they don't have to pay you for them, only to keep those items and re-sell them at a later date.

You need to go into sending things to likewice.com with your eyes wide open. Don't fool yourself into thinking that your used things are worth that much because if you tried to resell them yourself, you may not have as much luck. Bags and shoes, you may want to sell on tradesy or postmark. But clothes are something that are tough to resell. Only send things to liketwice.com if you would've just gave them away or donated them and gotten nothing for them. If a garment means something to you, DON'T send it in because you will be disappointed. I have had okay experiences with them because I didn't expect much and ended up getting better offers than I expected. My other advice is DON'T SEND HIGH END ITEMS.

SELLERS BEWARE! As an Individual Seller, i just recently screwed by a buyer claimed that the item I sold is damage, thought its just a minor or a manufacturing defect that he stated but turns out when I got the return item back it was totally damaged! It was in brand new condition when I sent it. But ebay gave the favor and refund the guy without even investigating or what, didnt even gave me a chance to appeal they can not do anything they said. The first customer service said that I can appeal and there's a seller protection, and transfer to the guy incharge of appealing, then said they can not do anything I can not make an appeal. Bottom line is they don't care at all especially to the small time sellers! There is no really cuctomer care support! And the buyer who tricked I hope he rot in hell you know who you are Egyptian guy who lives in California. SELLERS BEWARE!

I purchased a pair of jeans from Twice. I received them and one of the buttons was missing (it had 2 buttons to close where most jeans just has 1,1 of the buttons was missing). I contacted Twice saying I needed to return because I did not want them if one of the buttons was missing. I was told to start a return via my Account tab on their website. But when you go there, and even if you check that you are returning because the item was not in good condition, it says you are responsible for return shipping, will be docked a $4.95 return processing fee, as well as not be refunded the original shipping.

So I emailed the customer service rep back, saying I think there is a mistake as these jeans are not as described and I shouldn't be out any money for this transaction. Here's where it gets REAL interesting. She messaged me back and said they they KNOWINGLY sell items that are missing a button or have a flaw that doesn't affect the function. Like, really? It does not mention this ANYWHERE on their website. So my advice is not to buy anything from there. I am currently in the process of disputing the transaction in hopes that I can return them and get all my money back.

Pathetic bad service... everything MUST BE AN ADVANTAGE for Ebay!... I have over 500 positive feedbacks... one negative one from a doorknob that had no clue on what a feedback is or why is left...
Well... because of Ebay bull$#*! rules, my feedbacks are at 97.3%... really...
It is very clear that Ebay is no going to do anything about it...
Why. Well... with their dumb rules I'll have to post and sale hundreds of items ( and pay Ebay)
To have my feedback rating go up...
Ebay is all about it self... nothing happens unless they make $$$.
Not what Ebay was... now the crooks are protected and the honest people Ebay members since 1997 are penalized!
Pathetic...

EBAY IS ABSOLUTELY UTTERLY CORRUPT. WHEN A SELLER ASKS TO REMOVE A NEGATIVE FEEDBACK EBAY REMOVES THE NEGATIVE FEEDBACK JUST BECAUSE SELLER ASK THEM. THEY NEVER LISTEN BUYER'S SIDE OF THE STORY. THEY NEVER INFORM BUYER BEFORE THEY REMOVE A NEGATIVE FEEDBACK.AND WHEN BUYER ASK HELP OR EXPLANATION EBAY SEND JUST NONSENSE EMAILS NEVER ADDRESS BUYERS CONCERN. EBAY NEVER HELPS BUYERS.IF YOU GET A FAULTY PRODUCT NEVER EXPECT YOU WILL GET A REFUND. WHATEVER SELLER ALLEGE THAT IS ACCEPTED BY EBAY INSTANTLY WITHOUT BUYER'S KNOWLEDGE. LEAVING NEGATIVE FEEDBACK IS A WASTE OF TIME BECAUSE WHEN A SELLER ASKS EBAY TO REMOVE IT, CONSIDER IT IS DONE, YES SIR. I WILL NEVER EVER BUY ANYTHING FROM EBAY AGAIN. CUSTOMER SERVICE IS A FAIRY TALE IF YOU NEED IT FROM EBAY.

I was so dismayed by my experience with this company. I purchased a dress there for $48 and it didn't work out, so instead of being docked the $4.95 fee for a cash refund, I opted for store credit. I purchased another dress, which cost $23 more, which I also paid in cash. That dress was ill-described on the website, I didn't realize it came in two pieces instead of one, and the quality was not as I expected it to be. The fit was not flattering and I wanted to return this one, and instead of store credit, wanted a cash refund. I never expected that I would not be able to get my $71 that I paid in cash refunded back to me. I contacted customer service, figuring something was wrong. I voiced my displeasure, but was perfectly cordial. Then the customer service rep, Jayme, responded with a smug attitude and didn't even apologize for not being able to help me. I pointed out these policies aren't even written on their website, but Jayme didn't care. She needled me with her responses, signing off, "Cheers, Jayme" while I was clearly upset about this. I can't believe they won't refund me in cash. Now I have $40 in store credit there that I won't use. It is the biggest racket. They were rude, unhelpful and unapologetic. See below for the third email I received from Jayme:

Jayme (Twice)
May 6,11:52 AM

Hi XXX,

Thanks for getting in touch! We're only able to refund customers in their original form of payment - we cannot turn store credit into cash, as store credit is not currency and nontransferable. For that reason, any refund for a purchase that was made in both cash and store credit will be refunded in both cash and store credit (unless the customer chooses a full store credit refund). You are not obligated to use the store credit from your return to make any further purchases.

If you have any further questions or concerns, please do let me know.

Cheers,

Jayme Brown
Customer Service | www.liketwice.com

Ok well It started from me selling a 500 dollar product then they wanted me to pay them for me selling my own product. I paid and then I wanted to delete my account, they charged my paypal 132.80 for NOTHING. I didn't authorize anything and now I cant get my money back because they finished the deletion process after they charged my account. I will never use this corrupt $#*! website again. Ohh by the way ebay owns paypal, ebay charges you 10 percent as a seller and paypal charges you close to 6 percent from the money you receive. Corrupt pieces of $#*!.

Pros
- Huge community to sell your products

Cons
- Overpriced services (10% + PayPal Fees)
- They take down your listings

My full bag of about 30 items somehow wasn't received and they don't know where it went?

"Unfortunately, I'm only seeing the one bag requested under your name, and that tracker isn't showing us any information. It's possible that USPS has the bag and hasn't scanned it - just yesterday I talked to a customer who sent a bag a few months ago, only to have USPS repackage it and have it delivered with a totally separate tracker! Those situations do come up, and the only recourse we have is to wait and see if the bag shows up - I'm really sorry I can't be of much more help. If you have any additional info from the post office (a receipt from dropping the package of, perhaps), that could be useful in following up with them. And if you have any additional information that you think may help me (types of items in the bag, any additional tracking information via the post office, etc.), please do let me know."

Yeah, real big help. Must be nice to get a huge package of free items and not know where they went to.

I sent in two boxes of clothes. Most of the stuff was rejected. A brand new pair of shoes were rejected and the reason was they were too scuffed, a pair of two year old Ferragamo loafers were rejected because they said they were dated. So I asked for my items back and after waiting almost two weeks I received my items but one brand new bikini was missing, it still had the tags on it when I sent it in. I contacted customer service and received no answer for four days. I contacted them again and they asked me ridiculous questions such as, did I look in the box? Am I sure I looked in the box? Then they said the packager swears they put it in and now are blaming the post office for stealing it and they even said it may have fallen out of the package in transit. This is a terrible company and they have no clue how to treat a customer. My missing brand new item still has not been found and returned to me. As far as I'm
Concerned there are two answers, the packager stole it and is wandering around on a beach somewhere in my brand new bikini or it was returned to the wrong seller. I guess I will never know.

Ebay just updated their listing terms. Not only does it limit the number of free listings you get a month, but it offers little to absolutely no incentive for auction style listings whatsoever... unless, of course, you're willing to open an Ebay store at top dollar so you can get a $. 05 discount per listing. I plan to keep using Ebay for purchases because I live in small town America, but as a independent seller it just isn't worth it anymore.