Overview
eDreams has a rating of 4 stars from 10,935 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
Easy to navigate and to book. Great deals. Fast confirmation.
Brilliant experience. Booked the ticket first time through eDreams every step was easy to understand and got the confirmation straight away
Rapidez y eficiencia todo muy ordenado y organizado espero seguir viajando en esta aerolínea porque la atención es muy buena estoy Super agradecido muchas gracias y sobretodo la oferta de viajes
Very prompt and great feedback. No time wasted waiting. Highly recommend
Straight forward, smooth sailing and transparency
It's was a great service
Very clear flow, easy to book from within proposed options.
Excellent travel plans with several options of travelling, aeroplan, hotels and others
I love booking at edreams. It's so easy to search for affordable flights
It was terrible, I paid €120 for a bagazh.
I will no longer cooperate with you
Dear Lindita,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I booked a flight and paid for the seat then this company kept my money after the airline did not give me my seat. Don't give a service option if you can't guarantee the option.
Dear Steven,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Easy and been using Edreams 5 years till now. It's secure, fast and easy. Price is practical.
Straightforward process, clear information at all stages, quick follow-up and confirmation process
היות והכל מתקדם.ואנו חיים בעידן הדיגיטלי כל הסיפור מילוי טופס. אין פה שום חוויית משתמש.ו
בחבלבחבכחכחכחגחגחבח לגלבצהםרלבלגחבלגלבלבחכלבחכלגחהחהםכצהצהם
The first time I booked, there seemed to be an issue on the airline's part - the flight to my destination was an hour shorter than the return flight, even though it was non-stop. The result was the airline canceling the booking which at first concerned me, but then I realized why it had been canceled AND that I had actually mistakenly booked the wrong dates (I think due in part to the fact that it was so easy to book on the site). The good news is that I was never charged and I was able to immediately rebook with the correct dates and a different airline.
Please do not use them, scammers. Do your research before falling in their trap offering cheap vacations. Whoever posted a 5 star review is very likely fake, for more realistic picture please check out some independent sites, like Reddit or Quora
Dear Michael,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I'm satisfied with everything! I am happy with everything! I especially like the ease of booking - except that return flights are often not arranged on time!
I'm waiting to make the checking for the flight today. Till now I don't receive any updates about my flight that I have to take today. I hope that the flight is not canceled. 😊
I use eDream web site for my holidays. Europe or other places like Brazil to been my wife family. Like because good prices, easy to book good suporte.
Thanks you eDream.
Pfurtado
I really appreciate the service
I received the booking confirmation and hopefully I will receive the ticket
https://www.edreams.com/travel/support-area/
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https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Madrid, Madrid, Spain
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ilan,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care