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eHarmony has a rating of 1.2 stars from 1,163 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eHarmony most frequently mention customer service, credit card, and fake profiles problems. eHarmony ranks 731st among Dating sites.
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EHarmony takes the silver medal from me. Brilliant dating site, just behind WeJustFit.com (my gold winner) and that's impressive believe me, take it from a guy who has tried at least ten sites this year alone!
It was awful, no customer service "live person" to see what happened to my account. Spent hours trying to figure out what went wrong and got a note that something didn't match up on my profile? Again, no customer service to work things out. Thank you for reading.
What's even worse than their fake profiles and not knowing whether someone's account is still active… It's the completely false advertising to suck you in. They tell you, you can browse for free and yet all of the pictures are blurred out. When you do join all of a sudden the same people are not available as the ones that were blurred out before you joined.
Tip for consumers:
Just don’t waste your money. It’s an unscrupulous website plain and simple
If I can give zero star I will. I signed for 3 months they charge for the whole years! Then I tried to dispute was declined then they blocked your account where you already paid and charged for whole year! A month later aHarmony send me another bill for whole year again! WHAT?
I only used a few months where I barely go to online due the quality and limited amount of members they have.
Is this for real?
Does eharmony still open by scamming people?
Since some people just give up with their bullish
Why this site still around and running with that many complaints?
Why is it legal scamming people?
They don't have real customers service where you can speak too. That (800) number not even work.
Tip for consumers:
I hope authorities close down this pansy scheme
It was awful, no customer service "live person" to see what happened to my account. Spent hours trying to figure out what went wrong and got a note that something didn't match up on my profile? Again, no customer service to work things out. Thank you for reading.
Poor selection of singles in the area, all of them are 60 to 100 miles away. When called to cancel my subscription after 9 days, I was basically told that I need to pay for the entire full year, I cant even delete my profile anymore, feels like a total kidnap. Shame of organization!
Tip for consumers:
Stay away from them
This company is the worth! All they care if about money! They don't have enough people for dating and most of then have no pictures. Customer service all they care is about money, they will go after you for 71.00 and other people have experience collection, you will never talk to a person is all auto emails collecting. Stay away read all the reviews from different places not just eharmony reviews! You will be running! Don't do it! Read read all the reviews do your homework! I did not!
Tip for consumers:
This company is the worth ! All they care if about money!! They don’t have enough people for dating and most of then have no pictures. Customer service all they care is about money, they will go after you for 71.00 and other people have experience collection, you will never talk to a person is all auto emails collecting. Stay away read all the reviews from different places not just eharmony reviews !!! You will be running !! Don’t do it ! Read read all the reviews do your homework! I did not !
I cancelled the membership and they refused. They continue to try to charge my credit card. My bank has blocked them.
I am formulating a class action suit. Anyone want to hop on board?
Tip for consumers:
Do not use this company
I have now been informed that promising a customer something in exchange for money and not delivering on that service or product can be considered felony theft through fraud. I will contact the attorney general in their home state to see what it takes to get an investigation/arraignment/indictment/ and pressing of charges started. This 'company' must be brought to justice before more thousands of innocents are misled and suckered.
Shun this 'service' that has had huge numbers of negative reviews on line! Sorry to say that perception is not reality in the case of this dating service. All the promotion on line is self-serving and very strictly limited as to what is available to prospective members UNTIL THEY SIGN A $$$ CONTRACT!. In most states there is no 'cooling off period' to allow for cancellation if misrepresentation no matter how flagrant that is present...as in Idaho. Matches are NOT based on my priorities that I carefully put together. After paying one learns furthermore, many of the 'prospective recommended' individuals have no photos making it impossible to decide if it is worth following up on. The expensive and 'very long lasting memberships' are clearly designed to maximize their cash profit at EHarmony with no way to cancel after it is found to be a worthless 'service'. It appears that their service is designed to take advantage of lonely people going through tough episodes of divorce, spousal death, or just separation. Also I have tried to revise and narrow down with filters to no avail. After 3 days of this nonsense I am going to challenge my bill with my credit card company as this service appears to border on fraudulent behavior. A non-cancellation policy based on deliberate misrepresentation or especially outright fraud is non-enforceable according to court findings.
Tip for consumers:
I have to believe that their own reviews are fictitious since the reviews I've read in online review sources are uniformly horrible.
Products used:
Never used the service as it seemed bogus, of no help to me at all!
Eharmony advertised deal for $12.95/month for first 3 months and then normal $25.90/month. However, they charged me $139 and then wanted more. I disputed it but they put it in collection and my final damage ended up being over $550. Absolute false advertising and bait-and-switch.
I subscribed to eharmony. The site is not a good dating site. The bank account I gave eharmony for billing was subsequently closed. When the renewal was not paid, eharmony cut off the service to me. Then, eharmony turned me over to collections for almost a thousand dollars they say i owe under the contract even though they cut off the service. What a scam.
If you want to throw your money away….Don't sign a contract. They will not let you out and you lose money….This is worse than any free site. I had a six-month subscription to eHarmony, and in that time received about 20 matches, not one responded and the ones that did were scammers. I thought by the reputation eHarmony has and the price you pay would be a great site to join. I reported to eHarmony and all I get is a response that they removed the profile and not to communicate with member. I learned not to trust anyone on this site. Do not join. There is no screening at the eHarmony site that they say they do.
Tip for consumers:
Have asked for a refund or to stop and no results from eHarmony.
Horrible company. The app is old, poorly structured and ended up with zero dates. That's not even the worst part, I closed my account and they tried to bill me over $500 for the renewal I didn't approve. And when I didn't pay they sent me threatening emails saying they are going to send it to collections. Horrible company, will never recommend.
I have been checking the site for a few months and there are absolutely no responses! I attempted to cancel within 24 hours but they refused me! So I am paying for several months for absolutely nothing!
Tip for consumers:
Don’t do it it’s a ripoff!!
I tried a trial over a year ago and just got charged $90 without warning... Apparently the trial I did automatically signs me up for new memberships. Customer care doesn't care and is ignorant to my complaint, can't talk to a human neither. Boooooo!
Tip for consumers:
They told me it's in the policy and that I signed up for it. I did not sign up for anything and now they want $400 with $90/mo payments....
This is a scamming dating site.to rank 171 for a dating site, should tell you all you need to know. The dating options are terrible, the sign up is too confusing, and YOU CANNOT CANCEL AT ALL! Customer service is only email. Save your self needed stress EHARMONY is a for profit/robbery site, it is not a true self help option if you truly looking for someone
Tip for consumers:
Scammers, they do not vet on this dating site and you can tell. I'm sure people who signed up and left, but don't remove them.
6/19/2023
Public
Published review 6/19/23
I signed up for this service thinking it's monthly billing. They billed me $271.95 for a year. I signed up Saturday, 6/17, I wanted to cancel the same night. They were close Sunday. Today I'm told no refund 6/19 11:35am. And for a contest my dispute if not getting a refund, they only have email correspondence. Wait 24hrs for answer. Lol. I disputed this with my PayPal representative. I will not give you any money for a terrible/inactive site. I'm thinking these matches are not even active, probably signed up at some point. Why do some states get 3 day cancellations and some don't. Your a predator site. If you have the same problem thinking you sign up monthly but was billed yearly, register a complaint with the Better Business Bureau. I am open for a class action lawsuit in Florida.
Tip for consumers:
Eharmony need a full overhaul, pricing, content and the website needs better transparency.
There were only like 20 guys in my area on eharmony, 19 of which were not my type at all. I messaged customer service asking for a cancellation because of the quality and quantity of matches and they refused plus told me I was stuck on the hook for 3 months at$85 a month. Ridiculously expensive and not even an inkling of help to get me any closer to finding someone who I'd like.
They make it as hard as they can to communicate about your account with them, but have no problem holding YOU accountable (no refunds) for automatic renewals! Phone numbers they give you to communicate with them are bogus and won't even go through when you call to talk to them. DO NOT give them your credit card number!
Tip for consumers:
I’ve read lots of reviews on eHarmony from people that have experienced the same things I have, and it’s very unfortunate that a business like this continues to get away with this. I tried blocking them from charging against my credit card in the future, but have to change my number to do that. Very unsettling when you can’t trust a business that is SUPPOSED to be a trusted business!
Hello, I signed thinking it's a one month plan and cancelled it believing I'm all set. Then out of no where I received notices that I still owe over $148 for 6 month plan. And I was sent to collections to my shock. I just setup to pay off the balance and I can't even use the site anymore. They're scammers and I wish I can sue them!
Tip for consumers:
Please. Stay away from E-Harmony. They will scam you out of your money!
Seems your suppose to wait for the system to generate new candidates when you run out,suggest expanding reach to 150 miles which I did sometimes I takes days to see a profile,others I messaged never replied back and haven't been on site in 2 or 3 weeks why are they here for then?
Their claims are totally baseless. They are only out for your money and don't have any clear adherence to your boundaries for preferences. No quality matches Even the deadlines for your subscription are not met. They charged me long after. Total scam
Tip for consumers:
They claim there’s a refund policy but it’s bogus
Way too expensive with an awful cancellation policy. They make you pay an excessive amount to use the site and give you horrible options where you are locked in having to pay for unused months of service that you don't even want to use. Contacted customer service and they refuse to give you a refund even if you want to delete your account.
Tip for consumers:
Way too expensive with an awful cancellation policy. They make you pay an excessive amount to use the site and give you horrible options where you are locked in having to pay for unused months of service that you don’t even want to use. Contacted customer service and they refuse to give you a refund even if you want to delete your account.
I had a one-year subscription to eharmony, and in that time received about 10 matches, half of which were scammers, looking for money or online sex. I reported everyone of them and the selection never got better. I learned not to trust anyone on this site. Do not join. There is no screening at the eharmony site and there are many many bad actors on the app.
So E-Harmony is a very bad company to work with if you are single. They have no customer support that is able to do anything. I missed one scheduled payment because my card was hacked for $197 and they sent 1 email only to give me a notice that I needed to pay the $197 that I missed then the next email says they are charging me about $800 upfront or will send it to my credit and collections for an entire year of service with no ability to just pay the $197 and keep the service going since they put me in a contract that automatically defaults with 1 email and 1 missed payment... beware of this bull$#*! company... they have no customer service or ability to work with you and keep there service going. They just want as much money as quickly as possible. Sign up with bumble or tinder or others but don't sign up with theses guys at E-HARMONY
Tip for consumers:
PLEASE DON'T SIGN UP WITH THIS COMPANY EVERY ....WILL JUST TAKE YOUR MONEY AND MAKE YOU PAY IN ADVANCE FOR 1 YEAR IF YOU MISS 1 PAYMENT WITH 1 EMAIL NOTICE ONLY...FRAUD COMPANY...NO CUSTOMER SERVICE THAT CAN DO ANYTHING TO CHANGE IT
I sign up with them and contacted three different members and the next day they all disappeared?! Or the don`t exist! On second day I tried to get my money back and still waiting, Just after two days of signing up
Would give 0 stars if I could. Scammers set you up with auto renewal as default, take a year's subscription without permission and won't pay back upon noticing. It's not like I waited a month to request it, just a few days. Haven't used their service. Any other business would just refund no problem. Greed!
Hindsight is 20/20. Right? I wish I would have checked reviews before wasting my money. It seems all of the match profiles are made up. Please don't waste your time and money.
And customer service does not exist. They do not provide any contact information.
Tip for consumers:
Don't do it
Gain trust and grow your business with customer reviews.
Los Angeles-based eharmony (www.eharmony.com) launched in the United States in 2000 with its patented Compatibility Matching System® which allows eharmony members to be matched with compatible persons with whom they are likely to enjoy a long-term relationship. Millions of people of all ages, ethnicities, national origins and religious and political beliefs have used eharmony's Compatibility Matching System to find compatible long-term relationships.
Customer Care Information:
Phone hours: 8am - 5pm, Monday - Saturday
Email: 24 Hours, 7 Days a Week
Refund Policy: Regarding the Singles Service, the buyer, may cancel the Agreement, without any penalty or obligation, at any time prior to midnight of the third business day following the date of the Agreement, excluding Sundays and holidays.
