EntirelyPets

Have ordered several products for my dog from this site. Deliveries are prompt with no hassles. Highly recommened!

I've been a customer for almost 5 years. The first 4 were pretty good. No problems with orders, prices great, customer reps polite and helpful. I always ordered over the phone because the Sale Prices weren't always showing up on the final order invoice. So, I would go over the entire order with a Rep, giving them the product order number, regular price, then sales price. It was tedious but worth the savings. I was spending $600-700/year. Then things started to fall apart. Wrong order was sent out ($40.00 worth of Bonies) I called, explained and was told "no problem, an S&H label would be sent to me and the correct product sent out. I returned the wrong Bonies and waited. New order came and it was WRONG also. Went thru the process of explaining the problem AGAIN, and was sent another S&H label. No one ever
Apologized for the mistakes. Instead, they tried to bill me for all 3 shipments (yes, they finally got it right on the third try). I had to write an email explaining the whole debacle. Never got a "we're sorry, our bad, etc.". I let it go and got over it. This happened Oct. 2015 and things went down hill from there. My orders weren't showing up unless I called to push them along. Items were always out of stock and orders were forever "pending." But prices were good so I hung in there. Last issue: Nov. 26,2016, I put in an order for $137.00. Mid-Dec., still no order. Many items were x-mas presents. I called and was assured it would be sent out ASAP. A week after x-mas I filed a complaint with Better Business Bureau. On 1-2-17 I called EntirelyPets, canceled my order and demanded a refund. Today I was told it should be in my account by 1-9-17. We'll see what Monday brings. There's enough small business owners who will work hard to get my business and gain my loyalty. Entirely Pets deserves neither. I've heard a rumor they're expanding. Not very smart for a business who doesn't take care of the customers it already has.

I am a Veterinarian not in practice; I purchased 2 bottles of Dermacool dor itching skin, hot spots, etc... this product is slimy, does NOT provide any itching relief, and ENTIRELY PETS pets makes you pay the shipping fees for returns - go someplace else, and look for Dermacool by Virbac.

Below is a copy of my chat with them:

Thanks for contacting us. An operator will be with you shortly...