I emailed and called about a product they sell called aloe ear mite treatment for cats by four paws that has the ingredient PYRETHRENS I was unaware was poisonous to animals especially cats until I used it on my cat yesterday. She had a severe neurological reaction including not being able to walk, twitching, was not able to open her eyes and hold her bowls. I rushed her to the er vet with the product and package and was told she had pyrethren toxicity. She was treated by having ger ears flushed and I was given muscle relaxers to. Administer to her to prevent permant brain damage. When I got home I began to warn all companies I could that sell this product. Entirely Pets had no interest in removing it because they had some good reviews. I asked who I could speak with who makes that type of decision. The CS rep said nobody here today and she doesnt know. Refused to give me any info such as employee id only 1st name. Two thumbs down for ENTIRELY PETS FOR PUTTING PETS AT RISK FOR THE FEW CENT MARKUP THEY MAKE ON THIS POISONOUS PRODUCT THAT SHOULD BE ILLEGAL
Really takes care of their customers. So glad I found you! Great prices and great customer service.
Always delivers on TIME! And has everything you need for any pets! Dogs, cats, birds, Any pet!
Product was received but was a little late due to USPS heavy traffic in this area - it needed to be refrigerated and upon receipt was a little warm.
Thank you for the quick service and my cats appreciate staying healthy with their supplements, which are Digestive Enzymes with Probiotics made by NaturVet and Viralys made by Vetquinol.
My order for Purina HD Snackers was prompt and faster than I thought, only took 4 days to get it and my little fur girl loves them.
I place my order 2 weeks ago! It is still pending! Why? Is the item out of stock? WHY NOT JUST SAY THAT! CANCEL THIS ORDER IMMEDIATELY!
This company has the worst customers service in the industry. They are Liars and Cheats!
The website has continue to get better... the support people are readily available and help...
Merci bon produit! Livraison rapide, et bon prix! Produits que mon chien va adorer!
J'ai un cane carsos femelle de 2 ans 108 lbs!
Answer: Do yourself a favor and believe all of the negative reviews posted here and stay away from this company. They love to take your order but hate to fulfill nor communicate about it. I learned a long time ago not to use their pharmacy as authorizations and orders were always messed up and with regards to non essential items they rarely arrive within a month. Though their prices and products (once you get them) are good their order fulfillment, shipping and especially customer service are amongst the worst in the pet supply industry.
Answer: THey are prob asleep. Really. Horrible customer service. Call after lunch, they might pick up :(
Answer: This is www.EntirelyPets.com.
Answer: Same thing happened to me. Its been two months but I still haven't received my products.
Answer: Call ASAP, mine was sitting in the warehouse for 24 days unshipped waiting on an out of stock item.
Answer: Keep calling customer service. Just expect half hour wait times. Call your credit card company and find out if it was charged. Their websites say in stock but the delays don't reflect that. This company has terrible customer service and inability to reach them once an order is placed.
Answer: This is www.EntirelyPets.com.
EntirelyPets has a rating of 2.5 stars from 625 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with EntirelyPets most frequently mention customer service, credit card and day shipping. EntirelyPets ranks 15th among Pet Meds sites.