• eReplacementParts

eReplacementParts

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Overview

eReplacementParts has a rating of 3.1 stars from 4,464 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eReplacementParts most frequently mention customer service, timely manner, and lawn mower. eReplacementParts ranks 2nd among Appliance sites.

  • Service
    797
  • Value
    875
  • Shipping
    891
  • Returns
    259
  • Quality
    832

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 43.3%
Positive
26
Neutral
4
Negative
30
396
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How would you rate eReplacementParts?
Top Positive Review

“Nice product but something changed over 20 years.”

Jack B.
6/13/24

My compressor is listed for 150 psi max. The switch I bought as a direct replacement is also listed at 150 psi. Also bought new pressure relief valve. First cycle ran til relief valve blew, compressor kept running. Bled off air, checked,reset and tried again. Same result except contacts welded themselves together. Did research and found a different 4 port switch rated at 135 psi cutout and dual contacts elsewhere. Installed and split line across 2 contacts. Works great. I damaged other switch so I could not return it.

Top Critical Review

“Missing part, no response!”

Elvir D.
9/14/24

Ordered three parts, two seals, one connector for my coffee machine. Seals were so overpriced. I received three bags for three parts, and one bag was empty (seal missing). I took photo and sent an email. It's been three weeks no response. So frustrated. I would not recommend this business for any needs

Reviews (4,464)

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Reviews that mention popular keywords

replacement parts (576) customer service (336) right part (239) model number (117) web site (95) replacement part (576) credit card (34) order number (21) post office (16)
Thumbnail of user 132taxi
1 review
0 helpful votes
  • Send Message
September 14th, 2024
Verified purchase

Ordered three parts, two seals, one connector for my coffee machine. Seals were so overpriced. I received three bags for three parts, and one bag was empty (seal missing). I took photo and sent an email. It's been three weeks no response. So frustrated. I would not recommend this business for any needs

Products used:
Seal and connector for coffee machine.

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Value
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Thumbnail of user natalied10
Natalie D. – eReplacementParts Rep

Thank you for your review. We appreciate your feedback. We are sorry to hear that one of your parts was missing and that you did not receive a response to your e-mail. We would be happy to look into this if you can post your order number or contact us by phone or through our social media pages with your order information. We apologize for any inconvenience.

Thumbnail of user josepho1073
1 review
0 helpful votes
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September 17th, 2024

After calling to inform that cuisinart part ordered didn't fit my model (as they said it would), I was told to keep it, that I would get a refund, and would be informed about whether it should be returned or not.

No refund, and no response about what to do with the part. Won't be doing business with them again.

Service
Returns
Thumbnail of user natalied10
Natalie D. – eReplacementParts Rep

Hi Joseph, thank you for your review. Please accept our apologies for this situation. If you could contact our customer service line with your order number, anyone will be happy to resolve this for you.

Thumbnail of user kb983
1 review
0 helpful votes
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August 21st, 2024
Verified purchase

I've ordered the items in the last six months from this site, and wouldn't order again. The first one ended up being canceled weeks after I ordered.
The second and third orders shipped a month after I ordered them, well after I'd already replaced the items and emailed customer service to cancel my orders. Not thrilled with this company…

Products used:
I’m not using the parts, I already replaced them

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Value
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Thumbnail of user natalied10
Natalie D. – eReplacementParts Rep

Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience. We would be happy to look into this for you if you can provide us with your order number or the e-mail address/telephone number on the order. We apologize for any inconvenience.

Thumbnail of user dangthyme
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

Ordered my parts at march got my parts in july.It's a waste time. There is no customer service and unaccountability. And there was no timeline, until we now get my parts. They just shut up one day in july. Don't waste your time on this website.Go to bailey's dot com.

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Thumbnail of user natalied10
Natalie D. – eReplacementParts Rep

Thank you for the review. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate you taking the time to leave us the review.

Thumbnail of user alane447
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

I did not get my whole order. Where is the mower blade I ordered? Please send it as soon as possible. Enclosed is a copy of my order.

Thumbnail of user natalied10
Natalie D. – eReplacementParts Rep

Hello Alan, Thank you for your review. We appreciate your feedback. We are sorry to hear that you did not receive your full order. Sadly, the copy of your order did not appear. If you can provide us with your order number, we would be happy to look into this for you. We apologize for any inconvenience.

Thumbnail of user newleyk
1 review
0 helpful votes
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September 25th, 2024

Order # ******* Part #23-66-1421 ordered early Sept. Never heard back. Is it on the way? Lrt me know so I can get elsewhere.

Tip for consumers:
NO

Products used:
NONE

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Value
Shipping
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Thumbnail of user natalied10
Natalie D. – eReplacementParts Rep

Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience. We would be happy to look into this for you, but your order number did not come through properly. Can you post the order number or contact us by phone, e-mail or through our social media pages so we can assist you? We apologize for any inconvenience.

Thumbnail of user josephg2667
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

I've used eReplacement parts 2 times and have had issues with them both times. Oddly enough it revolves around their shipping department not the parts themselves. The first time my parts got sent to the other side of the earth and took 2 weeks to finally arrive. I figured it wasn't their fault but was the shipping company. So I ordered a second item, big mistake. I ordered on a Wednesday and they had a shipping label ready by Friday morning. I thought it was going well, until the part still hadn't been received by the shipper the next week on Wednesday. So I call customer non support and they are completely unhelpful about anything having to do with my order's whereabouts. Magically the shipper scanned the shipping label 30 minutes after my call. Didn't receive the package until the Monday after that. My project was delayed by an entire week. Time is money in my business and this company cost me both.

Products used:
Carburetor parts

Service
Value
Shipping
Quality
Thumbnail of user natalied10
Natalie D. – eReplacementParts Rep

Thank you for the review. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate you taking the time to leave us the review.

Thumbnail of user jackb2035
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

My compressor is listed for 150 psi max. The switch I bought as a direct replacement is also listed at 150 psi. Also bought new pressure relief valve. First cycle ran til relief valve blew, compressor kept running. Bled off air, checked,reset and tried again. Same result except contacts welded themselves together. Did research and found a different 4 port switch rated at 135 psi cutout and dual contacts elsewhere. Installed and split line across 2 contacts. Works great. I damaged other switch so I could not return it.

Thumbnail of user natalied10
Natalie D. – eReplacementParts Rep

Thank you for your review! We appreciate your taking the time to leave us feedback.

Thumbnail of user judithr976
1 review
0 helpful votes
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June 24th, 2024

I have used EReplacement Parts for a few years now. I love to use them. I can go to this site and find what I need any time I visit Ereplacement Parts.com.
They have everything I need and more! Everything from A to Z. Give them a try

Service
Value
Shipping
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Thumbnail of user natalied10
Natalie D. – eReplacementParts Rep

Thank you for your review! That's great to hear and we appreciate your business.

Thumbnail of user bethr583
1 review
0 helpful votes
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June 5th, 2024

I ordered a new crock for my slow cooker. It arrived broken, not just cracked, broken into multiple pieces. There was no packing material in the box at all. The process to get refunded was terrible. It took weeks to get a response that my claim had been received. When I called, the customer service rep wasn't very helpful. I was asked to send very specific photos weeks after submitting my return request. Luckily, I had kept the item in the original packaging so was able to take additional photos. Based on this experience, I would not recommend Ereplacmentparts.

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Thumbnail of user natalied10
Natalie D. – eReplacementParts Rep

Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience. With any damaged part received we need to process a damaged claim with the warehouse and shipper. They require information to fulfill and process the claim to issue a refund. That can take up to 7-10 business day to appear on your banking statement. If there is anything we can help with please call us.

Thumbnail of user firstt83
1 review
0 helpful votes
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June 20th, 2024

Order took way to long. We were getting ready to charge the amount back on our credit card. Called several times to see if they had the order and why it was no shipped.

Products used:
parts

Service
Value
Shipping
Quality
Thumbnail of user natalied10
Natalie D. – eReplacementParts Rep

Thank you for your review. We appreciate your feedback. We're sorry to hear about your experience and would be happy to investigate this for you if you can send us a private e-mail with your order information.

Thumbnail of user davidstalarico
1 review
0 helpful votes
  • Send Message
May 24th, 2024
Verified purchase

Its like a black hole. You place an order, a day later says its processing, you call them two weeks later and they tell you to wait a week. Ask, is the part out of stock or backordered? No thats just normal. I guess its also normal they charge your credit card immediatly. Great way to avoid getting loans but use the customers money to float their business.

Products used:
replacement valve for breville coffee maker

Service
Value
Shipping
Quality
Thumbnail of user natalied10
Natalie D. – eReplacementParts Rep

Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience. If a part goes on back order we are waiting on the manufacture to send us more. If they have it on back order, unfortunately we need to wait until they have stock to ship us. If you have any questions please call or email us, we will be happy to help.

Thumbnail of user davidw8063
1 review
0 helpful votes
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July 14th, 2024

Got float
Did not get the carburetor needle I ordered
I have been waiting for a while now and need the carburetor needle to get my lawnmower running

Thumbnail of user natalied10
Natalie D. – eReplacementParts Rep

Hello David, Thank you for the review. Please reach out to our customer service with the order number and we will be happy to check on the order for you. We hope to hear from you soon!

Thumbnail of user marka3401
1 review
0 helpful votes
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May 21st, 2024

I ordered a replacement part for my Mr. Coffee Expresso Machine. We received the part one year later- I had long given up, threw out the machine & purchased a new Expresso coffee machine from another company.

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Value
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Thumbnail of user natalied10
Natalie D. – eReplacementParts Rep

Thank you for your review. We are sorry to hear about your experience. Please call us with your order number and we will be happy to help you with your return.

Thumbnail of user paulm5534
1 review
0 helpful votes
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May 10th, 2024

I ordered replacement heater elements. When they finally arrived 2 of the 4 connectors were missing so I couldn't use the elements without them. Returned elements and bought a new toaster couldn't wait any longer without a toaster oven

Thumbnail of user natalied10
Natalie D. – eReplacementParts Rep

Thank you for your review! We appreciate your taking the time to leave us feedback.

Thumbnail of user jeffreycmiller
1 review
0 helpful votes
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April 30th, 2024

No complaints. Parts were a cinch to find, they were delivered very quickly without special shipping, and they were OEM so they fit perfectly. Worth the slight premium I paid for the convenience and perfect fit.

Thumbnail of user natalied10
Natalie D. – eReplacementParts Rep

Thank you for your review! We appreciate your taking the time to leave us feedback.

Thumbnail of user aledw1
1 review
0 helpful votes
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April 16th, 2024

I have an old (25+ years) Snapper lawnmower which i needed some replacement parts for and after trawling the internet I found ereplacementparts.com. The site usefully had a smart parts diagram so all I had to do was to put the model number in and click on the diagram to get the prices. The parts arrived by courier from the US to my home in the UK. The delivery time was several months which wasnt a problem as I ordered them in November before the onset of winter. The only issue was that apart form the initial email order confirmations I received no communication from ereplacementparts until the order was about to be shipped. This did make me wonder whether I was ever going to get the parts. However, the lawnmower is now working and I've saved myself the cost a of buying a new one. So overall very happy and would recommend others to use this supplier.

Thumbnail of user natalied10
Natalie D. – eReplacementParts Rep

Thank you for the review. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate you taking the time to leave us the review.

Thumbnail of user amys3603
1 review
0 helpful votes
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April 24th, 2024

Needed some belts for a tiller and they had a picture of my tiller with all the parts numbered. I just clicked the number from the picture and it took me to the part to order. So easy to read and order.

Products used:
Tiller belt

Service
Value
Shipping
Quality
Thumbnail of user natalied10
Natalie D. – eReplacementParts Rep

Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

Thumbnail of user janes1855
1 review
0 helpful votes
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May 15th, 2024

This is a part that I ordered years ago, yes, years ago. Have replaced with another company. I would return it if I had the original packaging.

Thumbnail of user natalied10
Natalie D. – eReplacementParts Rep

Thank you for your review. Please call us and we will be happy to help you.

Thumbnail of user thomasb4847
1 review
0 helpful votes
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April 25th, 2024

Ordered one part for like $18, charged over $70 plus on debit card. No way of returning product and after many attempts to contact they will not respond. Never use this company.

Tip for consumers:
Very displeased this company won’t respond.

Products used:
Chainsaw brake

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Value
Shipping
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Thumbnail of user natalied10
Natalie D. – eReplacementParts Rep

Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience. I would like to look in to this further for you.

Thumbnail of user lisam6129
1 review
1 helpful vote
  • Send Message
April 5th, 2024
Verified purchase

16 days after ordering and 2 complaints filed with customer service, my crock pot replacement liner is still not here. And they won't cancel my order. I will never order from this company again.

Products used:
Crock pot liner

Service
Value
Shipping
Returns
Thumbnail of user natalied10
Natalie D. – eReplacementParts Rep

Thank you for your review. We appreciate your feedback. We would be happy to look into this for you if you can provide us with your order number. We apologize for any inconvenience.

Thumbnail of user richs439
1 review
3 helpful votes
  • Send Message
March 6th, 2024

Ordered a new pump for my air compressor. Exact fit guarantee so the said. Not even close. They sent a Chinese generic pump. When I questioned the fitment, they said I needed a pump conversion kit. Ok I said 58 dollars later they sent a 4 dollar fitting that every hardware store sells that I couldn't even use then charged me return shipping. I will never use or recommend them. I had hydraulic supply house make the proper conversion kit

Tip for consumers:
I gave model number, serial number. Oferred to send photos,ordered Parton phone not website. And it was still all wrong.then charge return shipping. For their mistake. What a crock of crap. I will never use again

Products used:
I modified and kept pump

Service
Value
Shipping
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Thumbnail of user natalied10
Natalie D. – eReplacementParts Rep

Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience. We receive all of parts directly from the manufacturer as to guarantee they will fit a particular model, so we apologize that it did not. We would be happy to look further into this for you if you can contact us with your order information. Again, we apologize for any inconvenience.

Thumbnail of user ernestg186
1 review
0 helpful votes
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April 2nd, 2024
Verified purchase

I have not received my purchase in over 3 months or my refund sent and emailed regarding the delay and no response.

Service
Value
Shipping
Returns
Thumbnail of user natalied10
Natalie D. – eReplacementParts Rep

Thank you for your review. We appreciate your feedback. We would be happy to look into this for you if you can provide us with your order number. We apologize for any inconvenience.

Thumbnail of user gregm1536
1 review
0 helpful votes
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March 28th, 2024
Verified purchase

1 time ordering after 45 days had to cancel order
2 time the parts was lost by usps still waiting on my money to be returned. After 10 days

Tip for consumers:
The tracking number I received said fedex but after I could not track the parts they told me it was usps now the parts have been lost since the 16th of march it’s now the 29 of march 2024 I still have not received my money

Products used:
None never received any

Thumbnail of user natalied10
Natalie D. – eReplacementParts Rep

Thank you for your review. We appreciate your feedback. We would be happy to investigate this for you if you can provide us with your order number. We apologize for any inconvenience.

Thumbnail of user jonn398
1 review
0 helpful votes
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October 31st, 2024

Ordered a new reel handle. Received the wrong reel handle. Tried to do self-service return and got nowhere. I have called and sent emails and received ZERO reply. I wouldn't recommend ereplacement to anyone. They suck. They aren't here to help anyone but their bank account.

Tip for consumers:
F$CK EREPLACEMENT

Products used:
I didn’t

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Thumbnail of user natalied10
Natalie D. – eReplacementParts Rep

Hi Jon, Thank you for the review. We are sorry to hear of the experience and would like to assist you with the return. We sent a request for more information to locate your order. We hope to hear from you soon!

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Thumbnail of user natalied10
Natalie D.
Typically responds within 3 days

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