Expedia CA

Do not waste your time and money with this company. The little you save is not worth the aggravation down the road. We purchased 3 seats from Barcelona to Toronto, paid more for advance seat selection & the cost of the hotel. When everything was cancelled by the airlines due to covid, the lengthy process to get the refund began. If we had booked directly with the airline, we would have had the refund promptly. However, after MANY hours on the phone with expedia & then 3 months wait for the refund, I received a refund for 1 of the 3 tickets purchased. I called again and was advised by Expedia that it was a decision made by the airline to only refund 1 ticket. I called the airline and they confirmed in writing that they had only received a request for 1 refund. Expedia is a. K. a. Outright Liars. I went back to expedia who this time said it was an oversight on their part and issued yet another case# and said they would take care of it all. It is now almost 12 weeks after (the time period to wait for a refund) and nothing so I called again & the csr said there was no record of this last request & said he would leave a new case# and have a manager call me within 24 hours. We are now on Manager #3 and a year into this. If anyone knows how to reach an executive at Expedia.ca please let me know. Not sure if this will help and being deceitful is a corporate trait that usually starts at the top. I hope this review is read by many. As noted above, RUN don't walk away from this company and all it's subsidiaries. If you don't know, as of today, Expedia now owns Travelocity, Orbitz, Hotels.com, Hotwire, Trivago, CheapTickets and eBookers, among others. Buyers BEWARE!

This was the worst idea that I have ever had! NEVER USE THIS SITE EVER
It is a HUGE waste of time... they did not put in the right info that I gave to them and told us we had no way of accessing our conformation number for our hotel that they had already taken off my credit card ($200) and told us that we were lying about our info (pretty sure i would know my name, email, and phone number) THEY wrote our info down wrong after a 30 minute call that you could NOT understand a word they were saying to you (and repeating myself 5 times and they still got it wrong)! They refused to let us speak to the manager and had NO way of helping us resolve this issue at all! They were VERY VERY ignorant with us on the phone kept telling us we were lying. VERY frustrating... Super fast and easy way to look up great hotels for a great price... BULL****! I am a VERY understanding person but this was way to much to deal with! Rudest conversation from a "costumer service rep" I have ever had.

SERIOUSLY VERY PISSED OFF WOMAN!

I recently had an incredibly frustrating experience with Routes Car Rental and Expedia that I feel compelled to share. My interaction with Routes Car Rental started with the disappointment of not being able to pick up the car I had reserved. Despite confirming my reservation and calling ahead, they failed to have the vehicle available for me at the airport as promised.

Not only did I waste precious time waiting for a car that never arrived, but Routes Car Rental's customer service was utterly disappointing. They seemed indifferent to my predicament and refused to provide any assistance or compensation for the inconvenience caused. Their lack of accountability and unwillingness to rectify the situation left me feeling incredibly frustrated and dissatisfied.

To make matters worse, my experience with Expedia, the platform through which I made the reservation, was equally underwhelming. Despite being the intermediary between the customer and the rental company, Expedia did nothing to mitigate the situation. They offered no support or alternative solutions, leaving me stranded and without transportation.

As a customer, I expected better service and accountability from both Routes Car Rental and Expedia. It is disheartening to encounter such a lack of professionalism and customer care. I strongly advise anyone considering renting a car through Routes Car Rental or making reservations via Expedia to think twice and explore alternative options.

I hope that by sharing my negative experience, other potential customers can be informed and avoid the frustration and disappointment that I endured. It is essential for companies like Routes Car Rental and Expedia to realize the impact of their actions on customers and take steps to improve their services and customer support.

If you can find a deal on a ticket through Expedia then that's cool, good for you. But be well warned, if you have any issue that requires their support you may find yourself very disappointed.

I made the mistake of buying a couple plane tickets that I needed changed. I contacted the airline and they had a policy that allowed tickets to be fully refunded within 24 hours, and were also happy to make the requested changed.

However they could not because the ticket had been purchased through Expedia and they directed me to speak with them.

And for the record Expedia clearly states their policy is that they will not add any charges for any changes to tickets, and will defer to the policy of the airline.

I called Expedia's support line, explained the issue, and then was put on hold while they tried to call the airline. After waiting a while I was advised the airline (that I'd just spoken with) weren't answering the phone.

Okay. A little odd.

I was advised that "offline support" would take over resolving my case and I should expect to hear back from them within 24 hours.

I never heard back from them.

I sent Expedia a couple more messages requesting an update and support.

I submitted the form to escalate the issue. According to their site they "review it and contact you within 72 hours".

I never heard back from anyone at Expedia. I have no idea if they tried anything but they certainly never tried to assist me.

We bought a second pair of plane tickets from another airline directly and had to leave our tickets unused. Complete waste of money.

Do not use Expedia if you can help it. You will be far better off going directly to the airlines and hotels. It may be a bit more work to research, but the cost is the same if not better. And most importantly the customer service is worlds better.

Expedia didn't just fail us with their customer service, they abandoned us altogether. We were their customer, we paid them for a product that could not be used. They completely disregarded their policies.

There is no excuse for that.

I booked a hotel room in Japan for 2 nights for 3 people in July, 2022, through Expedia. The original booking was from September XX to XX, 2022.
At that time I was not aware that Expedia charged to my credit card for the room charge of JPY106,098 at the time of booking (I actually think it is not fair to charge right away when the booking is made).
The next day, I had to cancel the booking, so the room charge was refunded.
When I checked the credit card statement later, I found out that Expedia charged CAD1,044.61 when I booked the hotel and refunded me for CAD970.24.
I understand that they used the exchange rate at the time of booking and refund. However, the transaction date for the initial booking and refund was the same date. I don't understand why the exchange rate Expedia used for booking and refund is different so much even though the transaction was done on the same day. It means that I paid CAD74.37 for the hotel I didn't stay. It is a bit too much to consider it as a handling charge. I feel like I was cheated. I feel that the way Expedia treated me is very unfair and dishonest. I would NEVER use Expedia again. And I will recommend my friends and family NOT to use Expedia by telling them my experience with them.

We booked our dream retirement trip through Expedia. It was canceled due to Covid. We received flight vouchers on AeroMexico and were told by Expedia we had until May 31,2020 to book and Nov 30,2020 to travel (see attachment). We asked Expedia to send AeroMexico a request for travel extension due to Covid. They said they did, but AeroMexico has no record of this. We then tried calling Expedia's Customer Service to rebook our flights starting in early April. We weren't able to get through until late April after waiting on hold for 14 hours! Expedia then told us that AeroMexico had gone bankrupt and there was nothing they could do. After talking to AeroMexico, we called Expedia back in early May to tell them they had given us incorrect information because it had not gone bankrupt AND we had only had until April 30th to rebook NOT May 31st. Ao, by this time, the tickets had expired. We called Expedia numerous times over the next month, waited on hold more than 50 hours, talked to Supervisors, and were told Expedia had made a mistake and would honour our tickets but would have to submit a claim to Expedia Customer Service. We did that and received an email telling us that the tickets were expired and there was nothing they could do! We are now pursuing a legal route.

I have used Expedia.ca in the past and found it to be pretty good. I had booked my next trip in May 2015, going to Hawaii the first two weeks of December 2015. On their website you HAVE to buy travel insurance, it's automatically added to your cost. When I lost my job in November 2015, I was forced to cancel my trip and went through the travel insurance to claim my fees. For whatever reason, the travel insurance company is located in the United States, for a CANADIAN website, and somehow, takes forever and a day for regular mail to get there and back. After a month of waiting since I filed my claim, I emailed them to ask when I could expect to hear from them. Suddenly they decide they need further information as to the length of my employment, in letterhead from my former employer. Sorry, it doesn't work that way in Canada; your Record of Employment is filed electronically with the government once severance pay is gone. So, after waiting another couple of months to get my ROE and mail it in, explaining how this is done in Canada, I receive an email from them that I'm getting a refund and my cheque is in the mail. Why it is not being sent by registered mail or courier to have me sign for it and ensure I get it I have no idea. Five weeks later and STILL no cheque. I email them about it, explaining my frustration of now waiting five months and still no refund and all they say to me is they can put a stop payment on the first cheque and throw another one into the regular mail. Are you kidding me? Still no registered mail or courier to ensure I receive it and in reasonable time? Just another cheque to blindly throw into the regular mail and hope somehow this time I actually get it? I've heard that the definition of insanity is doing the same thing over and over again, hoping to achieve different results. I've filed a complaint with BBB. Hope I can get some results with them.

Extremely poor customer service, Terrible experience, never deal with Expedia again.
My flight has been cancelled 5 times.