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EZContacts Reviews Summary
EZContacts has a rating of 3.8 stars from 6,713 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 2nd among Contact Lenses sites.
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Shipping took more than 2 months until I sent an email asking for an update
I ordŵered contacts for the first time. The prescription contacts I received are the wrong prescription. I have to use readers to see up close. If I had more monet I would order the wrote contacts. These suck. I entered the prescription on the website. I was under the impression that the prescription would be verified with my eye doctor. I am very unhappy with how all of this turned out...
Hi Zeke,
Thank you for your review. We’re sorry to hear that you’re not satisfied with your order. We understand how frustrating it can be when your prescription doesn’t align with the product you receive.
As part of our standard process, we always verify prescriptions with your eye doctor before shipping out any order. In this case, we confirmed your prescription with your doctor, and it was validated as correct at the time of purchase.
We appreciate your feedback and are happy to assist you with any next steps or corrections to ensure you receive the proper contacts for your needs.
I had a great experience ordering and receiving my contact lenses.
Good selection. Intuitive web site. Quick shipping.
No hidden fees or charges that are so common in many other sites.
I'm very satisfied at being able to find my contact lenses at a reasonable price. My opthamologist was charging quite a bit more, but I guess his time is worth a lot for ordering the lenses for me.
There is always a holiday which delays orders. I have had at least 3 orders which told me it would come tithing a week. Every time I've gotten my orders within a 3 week period because they're is a holiday that is being observed that I wasn't aware of.
Hi Sekinat,
Thank you for your review and feedback. We apologize for any confusion caused by the delay in receiving your order. Shortly after your order was placed, we sent an email informing you about a potential delay of 15 or more business days, with an estimated shipping window between November 6th and November 27th. Your order was shipped within that updated timeframe, and we appreciate your understanding during this period.
We understand how important it is to receive orders promptly, and we will continue to work on improving communication to ensure our customers are aware of any such delays ahead of time.
Thank you again for your patience, and we look forward to serving you in the future.
Ordered contacts, after 10 days had not received. Called customer service and found out business was closed for a full week due to Jewish holidays. After reopening the business my contacts were on backorder. I asked the customer service rep if they could be priority Ship due to the fact that the backorder and the holiday was not the customer's fault. I was told they would not do that as a customer Courtesy. It took me a full month to get the contacts after I ordered them due to the holiday and the backorder. It really put me in a bind because I expected to have them within two weeks. Although I understand the Jewish holiday and taking the week off I think the customers need consideration in this situation.I will not be ordering from easy contacts again.
Hi Brenda,
Thank you for sharing your feedback. We apologize for the delay you experienced, and we completely understand the frustration this caused, especially when you were expecting your contacts sooner.
As mentioned during your call with our customer service team, we had a temporary closure due to the Jewish holidays, which affected our processing times. We informed customers in advance about this closure, and it was also clearly stated on our website. We also explained that, due to this and the backorder situation, we could provide an estimated shipping timeline of up to one week after the business resumed.
Regarding your request for priority shipping, we regret that we were unable to fulfill that request as a courtesy, as we strive to be fair and consistent with our policies for all customers. We understand that this was disappointing, and we sincerely apologize for any inconvenience caused.
We value your business, and we're sorry to hear that this situation has led to your decision not to order from us again. If you have any further questions or concerns, please don't hesitate to contact us.
My prescription changed so I wanted to exchange a fully unopened package to the correct one. I was told to order the new one and send the old one back for a full refund BUT no one ever told me that you would charge me $10 for mailing the old one back using your return label! I wrote to you and asked why and no one has replied to my email. I called and was basically told "sucks to be you". Not a happy camper right now :(
Hi Maija,
Thank you for your review. We’re truly sorry to hear about your experience, and we understand your frustration. We would like to look into this further and address your concerns about the return process and the $10 charge for the return shipping. It’s important to us that our customers are fully informed about all aspects of their transactions, and we apologize if this was not clearly communicated to you.
Please email us at help@ezcontacts.com with your order details so we can investigate this matter further and provide a resolution. We strive to offer better service, and we would like to make this right for you.
Thank you for bringing this to our attention. We look forward to hearing from you and resolving the issue as quickly as possible.
It took them a month to ship my item, I gave up after two weeks of the update saying "your item is being processed" and cancelled the order. But they shipped it anyway! Rediculous
Hi Joshua,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. So we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
No communication as to why the delay in delivery. Long hold times for customer service as well as limited hours when Customer Service is open
Hi Arthur,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the delayed delivery and the lack of communication regarding the reason for the delay. We understand how frustrating it can be when expectations are not met, especially when communication is lacking. We deeply regret any stress this may have caused you.
We also apologize for the long hold times you encountered when reaching out to customer service, and we fully understand how important it is to have accessible support. We are actively working on improving both our communication regarding delivery status and our customer service accessibility to better meet the needs of our customers in different time zones.
We greatly appreciate your patience and your feedback, as it helps us improve. We will continue to refine our processes to offer better service moving forward. If there’s anything further we can assist with, or if you have any other concerns, please don’t hesitate to contact us.
Thank you again for your understanding.
Bought a few pairs and some
Didn't look right on me. Easy return process.
Site was easy to navigate and place order. Great pricing and fast delivery. Very pleased.
I did have to wait a few weeks because my brand and Rx is apparently not kept in stock but customer service was very helpful. Will definitely order again.
Ordered a pair of Costa Del Mar sunglasses, despite being somewhat skeptical of low price. Order was processed and I received glasses in a reasonable time. Glasses are as described and appear to be good OE and of good quality with very nice OE case. Was going to buy some Oakleys from them but Oakley actually had a sale on and beat their price. I would order again from EZContacts, though. Good Experience.
EZ-Contacts is my place to go for Mayo Jim's & Costa Del Mar Sunglasses. I tend to wear the best in sunglasses as I am legally blind in one eye, so I have always needed great sunglasses & EZ Contacts does not let me down in variety of sunglasses & prices.
LOVE this company. Excellent prices and selection, I have been a customer for years and have recommended them to friends and family.
I Am A Frequent Shopper With EZ Contacts I Have Several Pairs Of Glasses 🤓 I Enjoy What They Offer On Their Sunglasses & Glasses Selection
Thank you for such great service, a excellent selection of frames and Good quality glasses.
Easy, fast, and efficient when ordering my contact. Fair prices as well. Would recommend.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gerardo,
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention.
We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly.
We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
We appreciate your business with us and wish you a wonderful day ahead.