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EZContacts Reviews Summary
EZContacts has a rating of 3.7 stars from 6,660 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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Site was easy to navigate and place order. Great pricing and fast delivery. Very pleased.
I did have to wait a few weeks because my brand and Rx is apparently not kept in stock but customer service was very helpful. Will definitely order again.
Ordered a pair of Costa Del Mar sunglasses, despite being somewhat skeptical of low price. Order was processed and I received glasses in a reasonable time. Glasses are as described and appear to be good OE and of good quality with very nice OE case. Was going to buy some Oakleys from them but Oakley actually had a sale on and beat their price. I would order again from EZContacts, though. Good Experience.
EZ-Contacts is my place to go for Mayo Jim's & Costa Del Mar Sunglasses. I tend to wear the best in sunglasses as I am legally blind in one eye, so I have always needed great sunglasses & EZ Contacts does not let me down in variety of sunglasses & prices.
LOVE this company. Excellent prices and selection, I have been a customer for years and have recommended them to friends and family.
I Am A Frequent Shopper With EZ Contacts I Have Several Pairs Of Glasses 🤓 I Enjoy What They Offer On Their Sunglasses & Glasses Selection
Thank you for such great service, a excellent selection of frames and Good quality glasses.
Easy, fast, and efficient when ordering my contact. Fair prices as well. Would recommend.
The delivery was quick! I received exactly the same contacts at 70% of the price of my optometrist.
I wouldn't recommend buying from EZ contacts! I ordered 2 boxes of contact lenses on October 22,2024, and I still have not received them. The people you talk to you, tell you it's a shipping company problem. I think they are scammers. I will never or recommend anyone else buy from them. Very dissatisfied.
Although my prescription stated the correct strength, I was sent an incorrect contact strength. They then attempted to charge me shipping to correct it.
Hi Johnny,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. So we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
This is the first time I ordered from EZ Contacts. I was surprised of how easy it was to get the frames that I wanted!
Please delete my account and any information associated with it. I don't want to be harassed to leave a review, and I no longer wish to do business with your company.
Hi Charles,
Thank you for your review. Please email us at help@ezcontacts.com and we'll be glad to assist you.
I got 3 pairs of eyeglass frames at amazing prices with free shipping. Very satisfied.
Ordered contacts in October & paid $9 for expedited shipping, only to find out they were closed for the entire week due to a holiday. Don't know any company that shuts down for an entire week for even a major holiday without notifying the customer on the website. Had to order from a more reliable company & still had to pay for expedited shipping. Received my contacts 2 weeks late. Will never order from them again.
Hi Kathleen,
Thank you for your feedback, and we’re truly sorry to hear about your frustrating experience. To clarify, we sent out several emails and had a website banner notifying customers of our scheduled holiday closure. We regret if this information wasn’t clear or accessible during your ordering process.
We understand how the delay impacted your plans, and we apologize for any inconvenience caused. Your concerns about communication are valid, and we’ll use this feedback to improve our processes for the future.
If you have any further questions or unresolved concerns, please don’t hesitate to reach out to us directly.
The time from ordering to receiving your contacts is too long. It took a few weeks even though my prescription was uploaded immediately.
Hi there,
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention.
We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly.
We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
We appreciate your business with us and wish you a wonderful day ahead.
Great service! Great prices! Will buy from them again. Thanks!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marci,
Thank you for your review and bringing this to our attention. We’re sorry to hear about your recent order experience and the frustration it has caused. We take concerns like this seriously and want to ensure you receive the assistance you need.
Upon reviewing your order, our records indicate that the package has been delivered. However, we’d like to investigate this further to resolve the issue. Please contact us directly at help@ezcontacts.com so we can verify the details and work towards a solution.
We appreciate your patience and the opportunity to address your concerns.