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EZContacts Reviews Summary
EZContacts has a rating of 3.8 stars from 6,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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This is the first time I ordered from EZ Contacts. I was surprised of how easy it was to get the frames that I wanted!
Please delete my account and any information associated with it. I don't want to be harassed to leave a review, and I no longer wish to do business with your company.
I got 3 pairs of eyeglass frames at amazing prices with free shipping. Very satisfied.
Ordered contacts in October & paid $9 for expedited shipping, only to find out they were closed for the entire week due to a holiday. Don't know any company that shuts down for an entire week for even a major holiday without notifying the customer on the website. Had to order from a more reliable company & still had to pay for expedited shipping. Received my contacts 2 weeks late. Will never order from them again.
Hi Kathleen,
Thank you for your feedback, and we’re truly sorry to hear about your frustrating experience. To clarify, we sent out several emails and had a website banner notifying customers of our scheduled holiday closure. We regret if this information wasn’t clear or accessible during your ordering process.
We understand how the delay impacted your plans, and we apologize for any inconvenience caused. Your concerns about communication are valid, and we’ll use this feedback to improve our processes for the future.
If you have any further questions or unresolved concerns, please don’t hesitate to reach out to us directly.
The time from ordering to receiving your contacts is too long. It took a few weeks even though my prescription was uploaded immediately.
Hi there,
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention.
We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly.
We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
We appreciate your business with us and wish you a wonderful day ahead.
Great service! Great prices! Will buy from them again. Thanks!
Worn Modo for years and have found them on EZ Contacts. Detailed info is great and website makes it easy to filter.
If you order your contacts and you try one on and they do not work, you just wasted your monies. They do not accept returns. Thought I would save monies but ended up ordering from my eye doctor. I just wasted $70.
Hi Anita,
Thank you for your feedback. We're sorry to hear about the issue with your order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future.
In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you.
If you have any further suggestions or concerns, please don't hesitate to reach out.
Thank you for your understanding, and we hope you have a wonderful day.
I returned my item but never received any refund or communication from your team. However, I can see in my account that the item was received.
Hi Sierra,
Thank you for reaching out and providing feedback. We apologize for any confusion regarding your return.
We sent an email to inform you that we received your return package, but unfortunately, it contained only an empty box. It seems that the frames and case may have been inadvertently left behind.
To process your refund, we kindly ask that you check if you still have the frame and case and send them to us. Please let us know if you need assistance with this process or have any questions.
We appreciate your understanding and look forward to resolving this for you as quickly as possible.
Very easy to order, takes a couple of minutes, good price, very good quality. The inly problem is the delivery, it takes some time. Don't order the last moment it is gonna take some time.
Ordered several frames to try at home. All arrived quickly in perfect condition. Returns were quick and easy.
Prompt and accurate. Excellent Experience. Will continue to be a purchaser in the future.
Products ordered were authentic, delivery timely. I ordered multiple items and decided to return one. The return process was easy & I received my refund quickly. Love the items I kept.
I wish I received as many order updates as I do marketing emails from EZ. This is my second time ordering from you. Both times, the Order to Shipment time was longer than average. This time, however, now going on 3 weeks and still not shipped. As this is a Christmas present, I am worried it will not arrive by Christmas and I ordered it end of November.
Hi there,
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention.
We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly.
We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
We appreciate your business with us and wish you a wonderful day ahead.
I needed a good deal and I found two. What was advertised is what I got.
Over great pricing and many options for contacts. Fast delivery
It's funny that you are asking me for a review. I already submitted one but because it was negative it never got posted. We'll try again.
The glasses are good. I just have an issue with your processing and my rating is specific to the processing.
Here is the shipping progress of my order:
Friday October 18,2024, 7:36am – Ordered
Tuesday October 22,2024 – Daughter's Birthday
Sunday October 27,2024, 11:03am – Shipped
Tuesday October 29,2024, 2:32pm– Delivered
The item I purchased was shown as "In Stock" at the time of my pur-chase. Your website states that Sunglass orders placed before 2:00pm EST will be processed that same business day. It took 10 DAYS to pro-cess my order. As a result, I had no birthday present for my daughter. You need to update your website with more accurate processing infor-mation and delete the false shipping statement.
Hi Scott,
Thank you for sharing your detailed feedback. We sincerely apologize for any frustration caused by the processing time of your order and the impact it had on your plans.
To clarify, the item you purchased was noted on our website as having a 2-4 week processing time due to availability. While we understand this may have been overlooked, the estimated timeline provided at checkout was accurate, and your order shipped within the expected window.
We value your input and are continually working to ensure our processing and shipping details are clear and transparent for our customers. If you have further concerns or suggestions, we’d be happy to hear them.
Thank you again for your feedback, and we hope to better serve you in the future.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Charles,
Thank you for your review. Please email us at help@ezcontacts.com and we'll be glad to assist you.