EZContacts

I meant to order a years worth of contacts, I contacted Customer Service Via Chat, Spoke with Molly. She upgraded my quantity for me in seconds and was very pleasant. I will be shopping with EZ contacts again. The process was fast and easy. Very reasonable prices as well.

Took a month and a half to receive my prescription sunglasses. Every time i contacted them was promised they would go out soon. I suspect their customer service is farmed out and not an internal staff. The glasses themselves seem fine but i would not order from here again

I sent back my sunglasses for repair, and I kept checking up every week to which they said they received my glasses but haven't started working on them yet. Seriously two months later, they were done. This was supposed to be 5-7 business days processing time according to them.

My glasses arrived after 7 weeks but repeated attempts to determine when I would receive my glasses were futile. The CSR could only say that they will send me tracking information once they ship. Until that time... they can't tell you how much longer until they are ready. Really?

Everything about this site is great, except it took them a month to be delivered and it was coming from somewhere not even 5 hours away from me. But everything else was fantastic, like the fact that they were two times cheaper than the pair from the doctors office.

It has been over 2 weeks and still no word. Order is still processing. My little local eye doctor can get contact lenses delivers in 3-5 days and this company which is a national business can't even process an order within 2 weeks. Do not order from these clowns.

The nice thing about my glasses is how cheap they were. However the glare is SO BAD that no one can ever see my eyes. Also I haven't even had them a year & they've loosened up really bad. It also took over a month for them to arrive.

I was sent the glasses with one wrong prescription. I had to spend my money to get them checked out so the doctor could tell me that a mistake was made when making them.
Now its been two weeks since they were sent back and I have heard nothing.

The frame of my Nike sports glasses was broken. I googled on the web to search for a replacement and found it on EZContacts with a very good price. I ordered it from them. Their services were excellent. They help iron out all the issues that I have promptly.

They never notified me of a delay from the manufacturer (even though their site states that they notify within 24 hours). It was two full weeks and the only reason I found out was because *I* contacted them. Then they gave me the runaround and swore they'd let me know when the frames actually did come in. They didn't tell me. I had to ask. Then they said they were giving me upgraded 1-2 day shipping. I got the shipping notification on a Wednesday evening and didn't receive the glasses till Monday. After all this, all they actually gave me was a measly additional 5% off. This equated to only $11... for having to way almost 4 full weeks and fight them constantly for updates.
NEVER USE THEM!

I had to wait a little longer then expected but the wait was worth it. Customer service is excellent and very professional. Thank you glasses is exactly as described. I saved a lot of money with EZContacts!

Daryl is helpful and was able to answer my questions right away. Just please let customers notified via email with their orders. That will be gladly appreciated.
Keep Daryl. He is straight to the point and Honest.

Lenses, sunglasses - all dealt with well and, when needed, help has been very good. Prices are overall better than most others - though I do not spend more than 3 attempts when buying items, to find better prices!

You need to keep on top of them to get anything done.

Returns? They won't initiate unless you go back and forth with their reps who are trying to convince you to buy something else at least 6 times. Then when you do get the return form and send back your items, it takes 2 weeks and multiple email follow ups for them to locate your returned items and refund you.
Glasses? I thought they were great quality for 2 weeks, then my glasses fell off when I turned too quickly and they shattered on the ground. Really shattered? My last pair from Lenscrafters lasted 3 years and fell off more times than I can count. Luckily since they were less than 2 weeks old, the manufacturers warranty covers the glasses, but to get a warranty, you need an additional $30+ and another 3 weeks without glasses.

The only reason I continue to interact with them is pricing, but with all the time and back and forth, its not worth it.

It is impossible to get a response from customer service. After weeks of trying for resolution, I still have an order that has yet to be credited back to me. Unfortunately, EZ Contacts is anything but EZ.

It took over 1 month to finally get my glasses. The website puts up frames that EZContacts is not sure of the stock and the entire experience sucks out a lot of time. EZcontacts did not pay back any money as a gesture for causing large delays, while they make sure to collect the money the moment order is placed. The prices are good but be ready to go thru the delay and confusion

I've ordered about a dozen times and years ago I had one bad experience which a manager remedied. The last 3 orders have been awful... seems they are selling frames that are discontinued and then there are extended delays, poor communication and I must not be the only one because the hold time is through the roof. Time to find a new eyeglass resource.

Glasses arrived with broken temple, returned without problems, the new pair arrived 3 weeks later in excellent condition,
Great price, great product. If you are not in hurry would recommend that company.

The website states that they ship same or next day depending on the time of day the order is placed and that they let you know within 24 hours if the order will be delayed. I placed my order on Feb 11 2019, today is March 1 2019. My son has still not received his contacts. EZContacts never sent a message updating us on our order status. When I called this morning, I was told that they are not in stock and that the customer service rep will call the supplier and have the contacts shipped directly. He could not tell me when they will ship. Had I not called, there would be no action on my order. Don't waste your time, shop elsewhere.

The items did not say they were out of stock when I bought them but when I inquired as to why it was taking so long to ship that's what they told me. When it did arrive back in stock and shipped, I received them rather quickly.

Other than that, great prices and quick arrival once an item ships. Just have to be patient.

Terrible customer service. Be prepared to be told very politely that it will take more time and more money to get your contacts. Inconsistent stories were told every time I called "Oh they are being shipped from Florida, that's why they are late." "Oh they are en route from Brooklyn..." I got the impression this was a startup shady business being run out of a small loft in Brooklyn

I ordered contacts and paid extra for 4-5 shipping... 8 days later, nothing. I emailed them and voiced my frustration and ONLY THEN did they ship my contacts. Finally got them yesterday on day 14, and the box was damaged. Seriously? I needed these contacts to be able to see and drive to work. Not cool. Ill be sure to take my business elsewhere and post reviews so others dont have to deal with this crap.

EZContacts is my go-to for buying new, quality frames. I've bought three pair of sunglasses and eyeglasses frames over the last few years. I end up buying several frames to try, but only keep one pair. This means that I have to make one or more returns. The excellent customer service I received from Rex this time did not deviate from my historically great experience with EZContacts. Thanks, Rex!