EZContacts

I was so certain the first nightmare experience with ezcontacts.com had to be a fluke that I did something really stupid and ordered again. It's now almost three weeks later and... again, of course... no contacts. They state that if they cannot process your order within 24 hours they will let you know. This is, of course, a lie. Didn't happen either time. Have been back and forth with customer service - absolutely useless. More b. S. lies. I'm scheduled to travel in a week and I will run out of contacts.
Never, never, never again for a few bucks savings.

My glasses arrived exactly as promised, the lenses are the thinnest I've ever had (1.74 high index lens). I was called by an optician in case I had any questions about my prescription (I didn't, so I did not return the call) and I received an email when my glasses shipped. This is the first time I had made such an important, partially non-refundable purchase online, but the experience was a good one. You will have to find somewhere to adjust your glasses for you once you get them, it would be nice if there were somewhere I could go to do that (a small fee would be fine) without feeling like I'm tricking a local place into thinking I bought the glasses there. But that will be a problem with any online eyeglass vendor.

I found these guys by searching the web. I had a terrible experience with LensCrafters and vowed never to order there or step in that store after my recent eye exam. I give EZ contacts a 4 instead of a 5 because they could have been a bit more proactive with follow up. It took me over 14 days to get my glasses. I had to call 2 times to follow up myself. To find out that the order was just sent to production for the lens. If an email was sent alerting me of each process would have been a bit better. But every business has room for improvement. And hopefully this review helps the company work towards making small but beneficial improvements. However, my glasses look fantastic! My lenses are crisp and clear and no imperfections. I really love the quality of work from these guys and will with no doubt recommend them and order again!

Also, their customer service reps are all great! Very polite and eager to assist! Customer friendly and focused makes them top notch!

So... these folks are absolutely terrible. I saw someone list them as a "scum company" which made me LOL. It's so true. Initially I really liked them BUT during my travels they sent me 2 packages worth 100 dollars later than I had shipped (I asked for 1 day shipping and PAID for 1 day shipping, not 3 day shipping folks). They sent me the first one late and said they would try to get UPS to pick it up again. Long story short they never called back, never responded to messages, or when they did respond ignored that part of my email as if they were 12 year olds. And then... get this... did the exact same thing to my second order, which I had ordered before I realized they have zero ethics. I've switched to 1800 contacts who sends you another shipment FOR FREE if they made a mistake or if their website switches up the address (happened to me once). Never working with this company again and will contest my with credit card company

After waiting a month to get frames, they arrived with wrong lenses. They wanted me to pay for return shipping even though they had incorrectly fulfilled my order. Finally I got a return label from them, sent back and now 2 weeks later they still haven't began replacing the correct lenses. By the time I do receive them it will be almost 2 months of waiting. I ordered lenses as they were a "ship in 1-2" day item. Very slow fulfillment time. Poo communication. Customer service agents were as helpful as they could be given the situation. But if they are going to have such severe shipping/stocking issues they should communicate with customer.

Ordered glasses the middle of March and credit card was charged immediately. Received one email saying it would be 4 weeks. After 4 weeks tried contacting company for delivery date. No response to multiple emails, calling was a joke. Waited on hold over 1 hour to go back to the end of the line. Glasses arrived 2 weeks later. Like I said, ok if you don't mind paying first and waiting 6 uneasy weeks for delivery with no follow up communication. Almost cancelled the payment before the glasses arrived. Not a good business model. Would not order from them again.

Extremely delayed shipping, poor customer service, and a generally horrible experience for what should be a simple transaction. After weeks of not receiving them (3-5 business days indeed), I needed them for a month-long trip. So they said they would overnight them to me -- at my cost of course -- and they still did not arrive by the next day as promised, leaving me in the lurch without lenses, despite repeated assurances and an additional $13 overnight fee that I was naive enough to pay. Never again.