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EZContacts Reviews Summary
EZContacts has a rating of 3.7 stars from 6,653 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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Ordering and receiving my contacts with EZContacts is so easy! The online process is streamlined and I received them in a few days!
Always high quality. Fast delivery! Very satisfied with the price and service!
I upgraded to premium polycarbonate Rx lenses when I ordered because there was no choice available in the pull-down menu for coatings…I did get UV and anti-glare but I found out later no scratch resistant coating. I called next business day and was told I could not change my order to add scratch resistant coating. So I payed a premium for less than what is standard coatings pretty much every where else in the world.
This is my first order with EZcontacts they did a great job.
I kept getting requests for a review before I received the items. Now that I've received the items, I'm happy to say, the delivery was fine -items securely packed & exactly what I ordered, at a reasonable price.
This was a wonderful choice in choosing EZContacts for this pair of sunglasses. I would have over spent at other sites and there delivery was faster than expected. Very happy.
I love the ease in ordering. The free shipping was a plus. I love my dailies! Fast delivery was great! I have used the other guys and was disappointed in delivery delays and price. I have used EZ contacts for over a year and i love this company. Keep up the good work.
I've ordered one pair before, it was a hassle. It was during Passover, so I didn't get what was supposed to be 2-3 days shipping into a month. This past time, I ordered a pair, I paid for EXPEDITED SHIPPING, I think it was 1-2 days. They didn't show up, so I called. The representative on the phone said 'Oh, well we don't have those frames anymore and they're discontinued so we won't be getting more.' Ok, that's fine. I asked the rep, 'Were you all going to tell me unless I called and asked?' You own representative, said 'I hate to say it, but probably no.' That's a $#*!ing $#*!ty way to run a business. Based on these two experiences, I wouldn't recommend anyone do business with you all until you figure simple things like inventory out.
Hey Josh,
Thanks a lot for sharing your feedback. We're really sorry to hear about the delay you experienced and we apologize for the communication issues and any inconvenience this may have caused.
Your business means a lot to us, and we want you to know that we're constantly working on updating our website to provide more accurate shipping information.
Our records show that your order was shipped and delivered on May 4th. If there's anything else we can do for you, please don't hesitate to email us at help@ezcontacts.com.
Thanks for being our valued customer, and we hope you have an amazing day!
Great selection, great prices, great customer service and super fast delivery. What else can you ask for?
A little delay on my oder because they were out of stock but worth the wait. Definitely shop with them again.
Ordered on line! Got exactly what was needed! Communication was easy and delivery was fast!
There is no way to get any discount unless you have a coupon. I had a credit of $4.99, but have to jump through hoops to claim it.
Fast ordering, shipping and item arrived on time. Was able to add prescription lenses to a Ray Ban frame at far less then buying direct or having it made by a local shop!
I like the glasses but they do not fit. They are way too wide. Do these need returned? Can a local place adjust them? Please advise
Hi Angela,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced with your glasses. We value your satisfaction and are committed to resolving this matter promptly.
To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue.
We look forward to hearing from you shortly!
Paid for prescription glasses. Glasses arrived wtih script info, but glasses themselves are just the original sunglasses. Still waiting for return shipment authorization. They claimed it was emailed, but it has not been emailed to me. And this was 3+ weeks after waiting for them, being told initially that the script could not be done but then stating they could be done, and were shipped. But was shipped was non-script glasses. Can't call and speak to anyone either. I've also tried the return process online but the order number 'is not found'.
Hi David,
Thank you for contacting us about a problem with your order. We sincerely apologize for the inconvenience you're experiencing.
Unfortunately, to access your order details and assist you efficiently, we'll need some additional information. Would you mind updating your review with your order number and the email address associated with your order?
Once we have this information, we can quickly investigate the issue and work towards a swift resolution.
We look forward to hearing from you shortly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Randy,
We appreciate your valuable feedback! We're sorry if there wasn't enough clarity on our website regarding scratch-resistant coatings.
Most standard custom plastic lenses, like the ones you ordered, do not come with a scratch-resistant coating. The two options we have that do come with scratch-resistance are the Super Thin 1.67 Hi Index and the Ultra Thin 1.74 Hi Index lens materials.
If you need further assistance, feel free to contact us at help@ezcontacts.com.