Overview
EZContacts has a rating of 3.4 stars from 6,387 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great experience, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
I ordered my lenses Dec 27. I've emailed and called. Waited online for a response over an hour. Message popped up that no reps. Available. Received two emails saying as soon as it ships from a supplier they will let you know. Ha! I want a refund. Keep the lens and refund my money.
Ordered my contacts weeks ago. Called 5 days ago to see what part of the process it was being held up for but they told me that everything was good to go that they should be shipped out no later than 48 hrs. It's been double that and still nothing...
My sunglasses were stolen and I really did not want to pay another $170 to replace them. Every other website was asking over $150. I saw them here for $65 and was VERY skeptical. I went online to look at some reviews and after seeing the 3000 other 4-5 star reviews I decided to go for it. SOO happy I did! Glasses arrived within a week, and were exactly what I purchased online!
I was a little hesitant ordering online after my child lost his expensive glasses, but thought I'd give it a try for less than half the cost. We received his glasses a few days later and he loves them. We can't tell much difference from the original pair! Would recommend!
Bought a pair of glasses form the website, it's been over a month and I haven't received one email or call regarding my order. When i call to find out what's going on they say there closed for two weeks for a holiday. Go elsewhere save your self the frustration.
I've been waiting to purchase contacts due to a lapse in employment. EZContacts took care of everything for me. They offered me a discount and expedited my order. I really appreciate them helping me out like this. Also, the customer service rep was really thorough and got it done quickly.
The glasses I received were too small for my head (which was my fault for not measuring correctly). I read over the return policy before I bought it, but I didn't read closely enough apparently. There's a 5% fee for any glasses that have prescriptions and you have to pay for shipping yourself. So in total i'm probably spending around $20-30 to return them. The lenses seem like great quality though, just most likely wont be shopping here again due to the policy. Customer service seemed nice though and was willing to help me with completing my return.
10 days shipping turned in 30 days. Customer service repeatedly lied. Prescription sunglasses were unwearable, double vision. Wasted 40 days, work hours and $6.99 shipping. Should just pay the extra $40 a buy through the sunglasses manufacturer. The 5 star reviews are obviously fake. TERRIBLE company, you have been warned!
I ordered a pair of Tory Burch glasses with progressive lenses. Price was good but it took 4 weeks from order date to receiving my glasses in the mail. The glasses are beautiful and fit perfectly with excellent vision so in the long run I'm very happy with them.
Don't know if I'll be ordering again with EZContacts if they're this slow in processing.
This was a wonderful choice in choosing EZContacts for this pair of sunglasses. I would have over spent at other sites and there delivery was faster than expected. Very happy.
I would give EZContacts zero starts if this was an option. Ordered my contacts 3 weeks ago and still haven't received them. I called customer service three separate times and received a different explanation each time. The company is unable to confirm the status of orders and does not provide tracking information. Do yourself a favor and order from a reputable company. Many of them will match EZContacts low prices
I paid weeks ago. They start sending me all these emails, to solicit my business. Meanwhile, they've have never filled my order. They gave me the incorrect tracking number. There is no activity. They give you the runaround when you call. I want my $300 back. You will be hearing from me. It's not over you crooks. I have been contacted by and *, I've been sent a fake link, showing my item was delivered, which is a lie. Do not buy from EZ Contacts, they are SHADY!
*Personal information redacted by admin
I've ordered 3 times from them and every. Single. Time. It takes a month just to process the order. The 1-2 day processing time they say they have on their website is a joke. Customer service gives conflicting information- in the past week I've been told it already shipped and the order tracking will be updated, it's out of stock, and it's about to ship (in that order). So if you need to save the money and have less than a month supply of contacts, just know you'll be rocking those glasses for a while. As for me, they've had three shots to get it right - never ordering from them again.
Whenever a person goes above and beyond, they deserve to be recognized. Galvin F. Did a wonderful job by answering all of my million and one questions. A high level of professionalism was displayed by taking the time to point out other options for me and addressing my concerns. I highly recommend EZ Contacts. Not only are their prices great, so are their agents!
Informative Customer Service with this 1st time User. Thought the fabrication of the glasses took a tad longer than expected but perhaps I misunderstood something. Pleased with price, shipping, notification and craftsmanship of final product.
My glasses are so cute and appear to be great quality. Shipping took a lot longer than expected, two or three weeks, but when I reached out to customer service they expedited my order once it came in. My biggest complaint is how reflective my lenses are in photos and the sunlight. I paid for a slight upgrade but perhaps I should have been advised on other options I needed.
What customer service. Ordered glasses almost a month ago, processing and shipping delayed almost 2 weeks, and it clearly states if there are any processing concerns, or if your lenses are on back order someone will contact you... That's a joke. I had to contact the company and express my frustration and need for the glasses, all I was offered was 3 day shipping... It's been 5 business days... Prices might be cheap but I don't want to ever give my hard earned money to this company again
I love my new sunglasses and was excited to receive them, but when I opened the box, they were so crooked. BADLY out of shape as if someone sat on them. I would pin it on it getting damaged during delivery, but inside TWO hard shell cases, it doesn't make sense. Now I don't know what to do with them!
Extremely disappointed that this is my first purchase from them.
It took 2 months for me to get my order. That's 2 months of me using my old broken scratched glasses just to see. The customer service agents are rude and unhelpful which completely destroys the buying experience here. Only purchase from them if you have time and patience because they will make up a million excuses why it's your fault and not theirs for why your order hasn't shipped.
I found the frames I loved for significantly cheaper here than what I was about to pay at my eye doctor! They arrived within a week. Great quality designer frames, super fast service, unbeatable pricing!
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- Brooklyn, NY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for passing along your feedback! We are very much complimented to hear that you're happy with our quality products.
We appreciate your loyalty.
Sincerely,