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EZContacts Reviews Summary
EZContacts has a rating of 3.8 stars from 6,602 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 1st among Contact Lenses sites.
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Paid for prescription glasses. Glasses arrived wtih script info, but glasses themselves are just the original sunglasses. Still waiting for return shipment authorization. They claimed it was emailed, but it has not been emailed to me. And this was 3+ weeks after waiting for them, being told initially that the script could not be done but then stating they could be done, and were shipped. But was shipped was non-script glasses. Can't call and speak to anyone either. I've also tried the return process online but the order number 'is not found'.
Highly recommend. Fast shipping and easy to navigate website.
Everything worked great. Easy to order, easy upload of the Rx, a nd quick delivery. All at a very reasonable price. Thank you.
Easy to order and put in your own prescription the pupil measuring tool helpful received on timely manner 2 days before expected
Thanks so much. Ordering was easy and shipping was fast!
I purchased contacts at least 3 different times and each time my contacts were different In shape and did not fit properly on my eye so they kept popping off. I thought I had my contacts inverted, so I took them out and put them on the other way. It was still the same problem. Eventually it scratched my cornea, and I can't wear contacts now for a long time. I took them all to my doctor's office.for review and inspection And found out that three out of five pairs were not shaped properly and were shaped in such a odd shape that most eyes could never handle to wear. By them being such a odd shape they would not fit on my eye and kept poping off, eventually it scratched my cornea and currently I cannot wear any contacts.
Hi Monica,
Thank you for reaching out to us and providing feedback. We are incredibly sorry to hear about your experience with our contact lenses. We understand your dissatisfaction and want to assure you that we take this matter very seriously.
To investigate this issue further and offer you a proper resolution, please email us at help@ezcontacts.com so we can address this issue promptly and ensure a satisfactory outcome.
We look forward to hearing from you shortly.
Found a lesser priced product at EZContacts. Will use them for sure in the future.
Awesome and fast shipping! Great reasonable price.
EZ Contacts made my first time ordering contacts online a great one! Pricing was affordable, the website was easy to use, and the delivery was timely. I have already told my family about my experience as most of them wear contacts as well!
Great customer service, easy to order contacts and they get delievered very fast! Won't use any other place to get my contacts!
EZ Contacts helped me a return and was kind, attentive and super helpful. I will absolutely be shopping with them again, especially when I need my new sunglasses. Thank you!
My experience with this item was bad based on the look and feel of the material.
Easy to purchase and fast shipping. Very satisfied with my purchase.
It's more affordable than 1800 contacts, but taking 2 and a half weeks to receive my order is a bit much.
Hello,
Thank you for getting in touch and sharing your feedback. We are sorry to hear about the delay in your order.
According to the DHL tracking information, your order was delivered on March 7th. We appreciate your patience and understanding as we worked to resolve this delay for you.
If there's anything else we can do to assist you further, please don't hesitate to email us at help@ezcontacts.com. Thank you for choosing to do business with us, and we hope you have a fantastic day ahead!
Very fast shipping. Contacts were very reasonably priced. Very satisfied with the quality of my contact lens. I have ordered twice and will reorder again when I need more contacts.
It was easy to navigate through the website and my contacts arrived when expected
It was exactly what I ordered. The website was very easy to use. I was pleasantly surprised when my order came with a free contact case.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi David,
Thank you for contacting us about a problem with your order. We sincerely apologize for the inconvenience you're experiencing.
Unfortunately, to access your order details and assist you efficiently, we'll need some additional information. Would you mind updating your review with your order number and the email address associated with your order?
Once we have this information, we can quickly investigate the issue and work towards a swift resolution.
We look forward to hearing from you shortly.