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EZContacts Reviews Summary
EZContacts has a rating of 3.5 stars from 6,577 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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Found a lesser priced product at EZContacts. Will use them for sure in the future.
Awesome and fast shipping! Great reasonable price.
EZ Contacts made my first time ordering contacts online a great one! Pricing was affordable, the website was easy to use, and the delivery was timely. I have already told my family about my experience as most of them wear contacts as well!
Great customer service, easy to order contacts and they get delievered very fast! Won't use any other place to get my contacts!
EZ Contacts helped me a return and was kind, attentive and super helpful. I will absolutely be shopping with them again, especially when I need my new sunglasses. Thank you!
My experience with this item was bad based on the look and feel of the material.
Easy to purchase and fast shipping. Very satisfied with my purchase.
Very fast shipping. Contacts were very reasonably priced. Very satisfied with the quality of my contact lens. I have ordered twice and will reorder again when I need more contacts.
It was easy to navigate through the website and my contacts arrived when expected
It was exactly what I ordered. The website was very easy to use. I was pleasantly surprised when my order came with a free contact case.
I love shopping at EZContacts because they carry good frame options for my small face. This is my second purchase from them.
Greatest I receive my glasses on time shipping was great 9
I took glasses to have prescription lenses put in only to be told that the frame is crooked and not properly flushed once you sit them on counter. They will not sit properly on my face. The arms are not lined up as they should be. They were given back to me and told they couldn't work with them.
Hi there,
Thanks for reaching out about your recent experience. We're sorry to hear you encountered some issues with your order. We take your satisfaction seriously, and we'd love to assist you. To get things resolved as quickly as possible, please reach out to us at help@ezcontacts.com.
We look forward to hearing from you shortly!
I purchased my contacts on April 22. When I placed my order they didn't tell me it wouldn't be processed for ten days. When I didn't receive my order after a couple weeks, I looked it up to track it. I read on their website that they were closed for a holiday. When I placed my order there was no mention of it. I was traveling and having my order delivered out of state and didn't have enough contacts with me to cover my travels. I finally received my order after waiting 3 weeks! Terrible customer service!
Hi Debbie,
Thank you for your review. We sincerely apologize for the frustration and inconvenience caused by the delay with your contact lens order placed on April 22nd.
We understand that not being informed about a 10-day processing time and missing a holiday closure notice on our website led to a significant delay in receiving your lenses, especially during your travels. This fell short of the excellent customer service we strive to provide.
We'll be sure to take your feedback into account as we review our processes to ensure a smoother experience for future customers.
For further questions or concerns, please don't hesitate to reach out to us at any time, and we'll be glad to assist.
Right on time Thanks. Its important receiving goods are ordered thanks. I have broke my glasses and couldn't see until Monday
How it possible that this company has such a high rating? Possible fake reviews by the company? Look at the better business bureau reviews. Run from this company. I purchased frames. They charged me. Never mailed anything. When I contacted them, they said it was on back order. After contacting them a second time, they said sorry it has been beyond 90 days. So no refund, but here is 30% off lense add ons. So you want me to buy something else after you failed to deliver the product? WOW! Don't just take my word, look at the better business review site on the number of complaints. Horrible company.
Hi Dominic,
Thank you for reaching out and providing feedback. According to our records, your order was shipped and successfully delivered on July 28th as per the tracking information that was emailed to you. We apologize if there was any confusion or delay in receiving the package.
Unfortunately, you contacted us about the missing order on April 14th, which is well beyond our 90-day claim window for lost packages.
While we're unable to offer a refund due to the timeframe, we can certainly understand your disappointment. As a gesture of goodwill, we previously offered a 30% discount on lens add-ons.
We value your feedback and take all customer concerns seriously. We are constantly working to improve our communication and service. We encourage you to reach out to us directly at help@ezcontacts.om if you require further assistance.
My pink Louise Eyewear is so good looking and very functional for everyday wear and I can even wear them out on a Special Ocassion.I Love EZ Contact Website to me it is The Best Place To order your eyewear and The price is the best by far.
I use multi-focal toric lenses which can be difficult to find. EZContacts had my exact prescription in stock and for a great price.
Great experience. I am very pleased. The buying process was very easy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for getting in touch and sharing your feedback. We are sorry to hear about the delay in your order.
According to the DHL tracking information, your order was delivered on March 7th. We appreciate your patience and understanding as we worked to resolve this delay for you.
If there's anything else we can do to assist you further, please don't hesitate to email us at help@ezcontacts.com. Thank you for choosing to do business with us, and we hope you have a fantastic day ahead!