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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 2nd among Contact Lenses sites.
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It took quite a while for me to realize -- I haven't bought glasses for 50+ years, only contacts -- that the glassed I received did not have the 66 millimeter center-to-center width that I ordered. When I finally measured them, they are only 60 mm. This puts my pupils considerably off-center from the center of the lenses, causing some fish-eye type distortion. Not happy about it! Other than that, I really like the quality of the glasses.
Did it on weekend so took longer normal everything was just make sure that you have all your info and frame size is what you want.
I highly recommend ezcontacts for quality products at an affordable price.
Very fast ordering and free shipping. I thought the price for contacts were very good.
My experience was great. It was very easy and my contacts arrived within a week of when I placed the order.
Very happy with my purchase from EZContacts. From submitting my prescription for contacts, to receiving my contacts, went very smoothly and quickly. Would highly recommend ordering from EZ contacts.
Very helpful agent knew their product well. Prices were good and received right away.
I bought a frame. Fast delivery. Well packed. Good communication.
I ordered my new sunglasses at a great price and received them quickly.
Super easy, second time ordering and shipping and delivery was incredibly fast.
I had an excellent experience working with EZContacts. They offered great, low pricing for contacts and shipping. My order was shipped in a very strong/secure box so that the contacts arrived in excellent condition. Great communication from order to delivery. This is a very easy 5-Star rating!
The whole process was very easy. I'm a very satisfied customer.
Appreciative, thankful, grateful, fortunate, emotional, excited, anxious to get my lens prescription, filled and installed in my new eyeglass frames.
My glass frames arrived damaged and they need to be returned. This part of the experience is just beginning.
Hi there,
Thank you for your review. We are so sorry to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you.
We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please email us at help@ezcontacts.com so we can assist you in doing so.
We apologize again for the inconvenience this has caused you and look forward to hearing from you shortly.
I ordered sunglasses on July 1st and chose expedited shipping for an extra $30. It is now July 24th and have not received them and have heard NOTHING from this company. I've sent 4 messages (no response) and have called about 10 times but no one answers the phone. I need to cancel these and there is no option to do so from the website. ABSOLUTELY UNACCEPTABLE. THE WORST CUSTOMER SERVICE (LACK OF SERVICE) I'VE EVER EXPERIENCED. BEWARE!
Hello,
We appreciate your recent review and would like to extend our sincere apologies for the delay in fulfilling your order. We understand the frustration that comes with expecting a timely delivery after making a purchase. Providing exceptional service to our customers is of the utmost importance to us, and we are actively working on enhancing our internal processes to ensure more efficient order fulfillment. Additionally, we are in the process of updating our website to provide more accurate shipping time estimates. Rest assured, we are prioritizing your order and taking all possible measures to expedite its delivery. We truly value your patience and support as we work towards resolving this delay. Should you require any further assistance, please do not hesitate to contact us via email at help@ezcontacts.com. Thank you for your continued support, and we look forward to the opportunity to serve you better in the future.
Excellent Product and Service. Quick delivery and safe,
Thank you
Because my order wasn't in stock, it took several weeks to receive it. However, no complaints on the product itself.
Everything went well in the ordering process and they were delivered a day early.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi William,
Thank you for your review and bringing this to our attention. We’re sorry to hear that the PD of your glasses wasn’t as specified, leading to discomfort.
We understand how important it is for your glasses to match your prescription accurately. To address this, we offer a free redo of your prescription glasses within 30 days of purchase. If you’d like to take advantage of this, please let us know, and we’ll be happy to assist you with the adjustment.
We’re pleased to hear that you like the quality of the glasses otherwise and appreciate your feedback. We’re here to ensure you get the best possible fit and vision experience.