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EZContacts Reviews Summary
EZContacts has a rating of 3.8 stars from 6,713 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 2nd among Contact Lenses sites.
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I ordered my new sunglasses at a great price and received them quickly.
Super easy, second time ordering and shipping and delivery was incredibly fast.
I had an excellent experience working with EZContacts. They offered great, low pricing for contacts and shipping. My order was shipped in a very strong/secure box so that the contacts arrived in excellent condition. Great communication from order to delivery. This is a very easy 5-Star rating!
The whole process was very easy. I'm a very satisfied customer.
Appreciative, thankful, grateful, fortunate, emotional, excited, anxious to get my lens prescription, filled and installed in my new eyeglass frames.
My glass frames arrived damaged and they need to be returned. This part of the experience is just beginning.
I ordered sunglasses on July 1st and chose expedited shipping for an extra $30. It is now July 24th and have not received them and have heard NOTHING from this company. I've sent 4 messages (no response) and have called about 10 times but no one answers the phone. I need to cancel these and there is no option to do so from the website. ABSOLUTELY UNACCEPTABLE. THE WORST CUSTOMER SERVICE (LACK OF SERVICE) I'VE EVER EXPERIENCED. BEWARE!
Hello,
We appreciate your recent review and would like to extend our sincere apologies for the delay in fulfilling your order. We understand the frustration that comes with expecting a timely delivery after making a purchase. Providing exceptional service to our customers is of the utmost importance to us, and we are actively working on enhancing our internal processes to ensure more efficient order fulfillment. Additionally, we are in the process of updating our website to provide more accurate shipping time estimates. Rest assured, we are prioritizing your order and taking all possible measures to expedite its delivery. We truly value your patience and support as we work towards resolving this delay. Should you require any further assistance, please do not hesitate to contact us via email at help@ezcontacts.com. Thank you for your continued support, and we look forward to the opportunity to serve you better in the future.
Excellent Product and Service. Quick delivery and safe,
Thank you
Because my order wasn't in stock, it took several weeks to receive it. However, no complaints on the product itself.
Everything went well in the ordering process and they were delivered a day early.
I am very pleased with my experience here. The ordering process was easy and the staff was friendly and helpful when I called to inquire about my order. The glasses are very nice and the script is perfect. I would highly recommend this site and will be a repeat customer. Thank you!
My contacts came in a timely manner right to my mailbox
They are very light, which is something I look for in sunglasses.
But I realized that one of the plastics where it is held on the nose is loose as it is not adjusted, like the one on one side is adjusted and the other is almost coming off the sunglasses and I am afraid that it will come loose and get lost, I need to change them For others, both sides are good and not defective, one side is good and the other side is loose. Since they are expensive so that they are also poorly made and do not last a month with them. I only have a couple of days and I didn't realize that the sunglasses were defective.
Ordering and receiving my contacts with EZContacts is so easy! The online process is streamlined and I received them in a few days!
Always high quality. Fast delivery! Very satisfied with the price and service!
I upgraded to premium polycarbonate Rx lenses when I ordered because there was no choice available in the pull-down menu for coatings…I did get UV and anti-glare but I found out later no scratch resistant coating. I called next business day and was told I could not change my order to add scratch resistant coating. So I payed a premium for less than what is standard coatings pretty much every where else in the world.
Hello Randy,
We appreciate your valuable feedback! We're sorry if there wasn't enough clarity on our website regarding scratch-resistant coatings.
Most standard custom plastic lenses, like the ones you ordered, do not come with a scratch-resistant coating. The two options we have that do come with scratch-resistance are the Super Thin 1.67 Hi Index and the Ultra Thin 1.74 Hi Index lens materials.
If you need further assistance, feel free to contact us at help@ezcontacts.com.
This is my first order with EZcontacts they did a great job.
I kept getting requests for a review before I received the items. Now that I've received the items, I'm happy to say, the delivery was fine -items securely packed & exactly what I ordered, at a reasonable price.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there,
Thank you for your review. We are so sorry to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you.
We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please email us at help@ezcontacts.com so we can assist you in doing so.
We apologize again for the inconvenience this has caused you and look forward to hearing from you shortly.