business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
Write a Review

About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Fabletics has a rating of 3.2 stars from 12,738 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
865
value
872
shipping
850
returns
611
quality
832
This company does not typically respond to reviews
Georgia
1 review
0 helpful votes
Follow Teala U.
Unfollow Teala U.
Send Message
Share Review
Report Review

Poor website quality
July 1, 2022

Fabletics has nice clothing wear but never seems to have any of their top items in stock or in small sizes. I believe they just advertise the pictures without really having the items. It was always difficult to find what I liked from their store and when i did they never had it in my size. I would spend hours hunting for the right item because none of their good or top items come in sizes under XL.

And they have confusing language to trick you into signing up for their monthly membership when I had already canceled the membership once.

Date of experience: July 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Teala,

We value all feedback, so we appreciate you taking the time to tell us about your experience with our website and selections. Right now, we'll send you a private message. Thanks!

Best,
Clark

Nebraska
1 review
0 helpful votes
Follow John Q.
Unfollow John Q.
Send Message
Share Review
Report Review

Fabletics.com
April 15, 2024

All the products that I've ordered are amazing. My only problem with your website is the autopol if I forget to cancel that month? It's kind of annoying and it's kind of pulled me into a bad pinch here and there, but their products are amazing. Their shipping is as fast as possible

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 5, 2024
Lia B. Fabletics Rep
over a year old

Hello John,

It is with great regret that we received your feedback regarding our user interface. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.

Best,
Lia

Arkansas
1 review
0 helpful votes
Follow TAMMY M.
Unfollow TAMMY M.
Send Message
Share Review
Report Review

Received my product, it was ok, prefer my Nike and Under Armour leggings over these by far. The biggest thing is the membership racquet they have going on. You cancel, you still pay and they get kind of snippy with you. Will never order another thing from them and sure will not recommend them to anyone.

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 25, 2024
Allison C. Fabletics Rep
over a year old

Hello Tammy,

Thank you for writing a review. We value your feedback on the membership. We would like to address your concern and our Member Services Team will reach out to you right away.

Best,
Allison

Pennsylvania
1 review
7 helpful votes
Follow Alyssa A.
Unfollow Alyssa A.
Send Message
Share Review
Report Review

Bought leggings online due to an awesome deal that they had but had no idea that they would charge me $50/mo there on out. I did not authorize that transaction! Scam. They do it because people don't notice. So I called to cancel my membership and to get a refund. They said they would refund it, cool. Weeks later... nothing. The transaction of -50 was still in my account. Had to call again and tell them to refund it. Let's see of they do it... they better.

Date of experience: October 4, 2017
Sherry E. Fabletics Rep
over a year old

Hello Alyssa,

Sorry to hear if you have not received your refund yet. We will be contacting you to check on this matter.

Best,
Sherry

California
1 review
3 helpful votes
Follow aimee h.
Unfollow aimee h.
Send Message
Share Review
Report Review

Be Aware
February 17, 2015

70% of the outfits are quality and fit well, but you can't return anything that doesn't fit, only exchange, that assumes they have a replacement size/color in the exact same piece. I recently "exchanged" four items. Between the time I mailed the incorrect sizes back, they "sold out" of the replacement items. They didn't hold them for me. Their solution was to just cancel the entire return (keeping the items I returned but not crediting me anything). Once I called they dealt with it, but if I wouldn't have called they would have clearly kep the money and items. Kate Hudson, it is sad you are aligning yourself with such a poor quality brand/service. You had a chance to compete with the likes of Stitch Fix, but execution missed the boat.

Phone service is terrible as well. It is clear they outsource this to another country.

Date of experience: February 17, 2015
Arizona
1 review
0 helpful votes
Follow April G.
Unfollow April G.
Send Message
Share Review
Report Review

Tall/Long Limited Supply
February 1, 2023

When I first started with Fabletics there were always options for tall items but as the years have gone forward it has become exceedingly more difficult. You cannot search for tall on the website so I have to drive an hour to the store in Scottsdale to have them search for options. I have been doing this for a year, however this last purchase I couldn't even get black in my style of pant. I understand if this is a not a profitable arena for you but I am looking at other options.

Date of experience: February 1, 2023
Jennifer M. Fabletics Rep
over a year old

Hello April,

Thank you for your honest review. We appreciate the feedback you shared regarding the options we have. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance. 

Best,
Lia

GB
2 reviews
28 helpful votes
Follow Rita M.
Unfollow Rita M.
Send Message
Share Review
Report Review

What an awful way to do business my daughter was conned she did not understand what VIP meant re monthly cost she is so upset as was saving for her gap year. She will never do business with this company again and will tell all her friends at the gym not to touch them.
I called and explained the situation she is just 18 and did not realise what she was agreeing to, or that con artists like this exist they agreed to canceled her membership but would not refund the £44.00 even when i said could we return the leggings she bought. She cried all night as only has a part time job and this money is a lot to her, she would never have signed up if was clear on the web site that they would be taking £44.00 a month. I am very disappointed Kate your a con artist how could you use your name, this is such a terrible way to do business

Date of experience: April 29, 2016
New Mexico
1 review
0 helpful votes
Follow Meta S.
Unfollow Meta S.
Send Message
Share Review
Report Review

Theae are awful! Oasis high waist. They DO NOT stay up! They are also see through when you bend over or squat. They are soft and do not let pet fur stick, but not worth it at all. Constantly pulling them up. And to top it off the high waist rolls down! Had I ordered a bigger size they would have been way too big had I ordered a smaller size they really would have been see through. Disappointed. Will stick to my sams club leggings bc they stay up better than these.

Date of experience: February 27, 2021
Cole N. Fabletics Rep
over a year old

Hello Meta,

We're sorry to know that you are dissatisfied with your item's fit and style. We will be contacting you within 24-48 hours to help you further.

Best,
Bella

Pennsylvania
1 review
0 helpful votes
Follow Peter F.
Unfollow Peter F.
Send Message
Share Review
Report Review

Poor Customer Service Experience
January 19, 2022

I paid for extra for expedited shipping ( 2-3 Business days to deliver), I received confirmation the same day that I placed my order that it had been shipped, which was not entirely truthful. It shipped the same day but to their outside shipping company who then took another few days to ship before it arrived to me. So essentially I received my order 7 days ( 5 business days) after it initially shipped. I asked for a refund since they did not deliver in the time they advertised, but was refused saying that it had shipped/delivered in 2-3 days as advertised. This to me is poor customer service.

Date of experience: January 19, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Peter,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you you right away.

Best,
Chad

New York
1 review
0 helpful votes
Follow Bryan W.
Unfollow Bryan W.
Send Message
Share Review
Report Review

Bad customer service
December 7, 2023

The customer service person failed to reship items that i ordered that was not included in my original order. I am not pleased with the service or the company policies regarding things outside my control. I.e. The package not included all my items before it being shipped!

Date of experience: December 7, 2023
Allison C. Fabletics Rep
over a year old

Hello Bryan,

Thank you for writing a review! We value your feedback on the missing items from your order. We would like to address your concern and our Member Services Team will reach out to you right away.

Best,
Allison

GB
1 review
4 helpful votes
Follow Judy T.
Unfollow Judy T.
Send Message
Share Review
Report Review

Deceiving!
May 7, 2015

This whole website and concept is very misleading. PLEASE BE CAREFUL anyone ordering anything! I have just had two months' worth of £44 deducted from my account after purchasing the marketed first order of £22. I'm very concerned that there is no real communication as to what you are getting involved in at purchase. I have just called Fabletics and they have tried to explain it to me but i am just so shocked at what i have been paying out for. There was no refund available and i have had to buy another two outfits with the £88 credit i had on the account. I couldn't even buy items to the value of £88 only the £44 outfits!? It's all outrageous and i am still so confused as to what a VIP member (which is actually what i became apparently) offers me other than a big headache! Obviously i have cancelled my account immediately and will not have anything further to do with Fabletics!

Date of experience: May 7, 2015
Wisconsin
1 review
1 helpful vote
Follow Angela C.
Unfollow Angela C.
Send Message
Share Review
Report Review

Poor quality and even worse customer service
June 12, 2020

One of the bras broke first time I wore it, and ones of the pairs of leggings ripped after 4 wearings. When I contacted customer service about the bra I was told there was nothing they could do. I didn't bother reaching out about the leggings. (And yes, both were purchased in my normal sizes and fit comfortably, so I know that it's not just because I ordered items that were too small for me.)

Date of experience: June 1, 2020
Cole N. Fabletics Rep
over a year old

Hi Angela,

We appreciate your feedback on our product size and quality! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Massachusetts
1 review
0 helpful votes
Follow Jennylee T.
Unfollow Jennylee T.
Send Message
Share Review
Report Review

I Love Fabletics
April 1, 2023

I've been part of Fabletics for over a year and I love it. I refuse to get my workout clothes from any where else. I love the fact that they aren't see through the more they're stretched like most brands. Because of my curves this was always a main issue causing me to size up for more coverage but then sacrificing comfort and confidence because now I could sport it the way I want to.

Date of experience: April 1, 2023
Delaware
1 review
0 helpful votes
Follow Paul K.
Unfollow Paul K.
Send Message
Share Review
Report Review

Got scammed
April 1, 2023

I bought a pair of pants at a discounted price after seeing a tv advert. I didn't notice the catch was that I was signing up for a membership that would cost me $60, which negated the discounted price. Your company emailed me three days after the date eligible to cancel the membership so I ended up paying $90 for some low quality pants. I'll never buy any of your products again.

Date of experience: April 1, 2023
Washington
1 review
0 helpful votes
Follow Frank H.
Unfollow Frank H.
Send Message
Share Review
Report Review

Wow
November 4, 2022

Don't make it easy to get out of the monthly charges you don't have an easy option other then waiting tell the first of the month. It stupid you get automatically in-rolled after a purchase. I won't be buying anything again for that reason alone. You need to make the vip month charge crap a separate thing from actual purchases.

Date of experience: November 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Frank,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away.

Best,
Renz

Arizona
1 review
3 helpful votes
Follow Veronica C.
Unfollow Veronica C.
Send Message
Share Review
Report Review

I just found out they have been stolen 49.95$ from me for 7 months! I didn't order anything in the past 7 months and didn't even know that I was in some "VIP membership program". I called them and they rejected to refund me! I don't know how could this kind of scam website still exist!
Update: They refunded me.

Date of experience: October 14, 2018
Ivy T. Fabletics Rep
over a year old

Hello Veronica,

We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

California
1 review
0 helpful votes
Follow Amber A.
Unfollow Amber A.
Send Message
Share Review
Report Review

My husband was trying to surprise me and he knows I love Fabletics. So he made an account and got amazing deals. Bought stuff for himself too and now they're saying you can't have more than one account per address. How are you supposed to give gifts? Like what I don't have to share an Amazon account for example. They told me there was nothing they could do. Ridiculous. Canceled my order without my consent.

Date of experience: February 3, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Amber,

Thank you for your honest feedback! We are sorry to hear that the order you have placed was canceled. We work hard to provide the best possible service to our dear members. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.

Best,
Renz

Utah
1 review
0 helpful votes
Follow Mary X.
Unfollow Mary X.
Send Message
Share Review
Report Review

I ordered over 450.00 of merchandise and still have not received it. Each time I call, I am told it is "in the warehouse waiting to be processed." I understand COVID has delayed many things, however I ordered these item well before some other items (similar number of items) from other companies (athleta, nike and lululemon) at least a week after I ordered from Fabletics and they all arrived. I ordered on 4/21/2020... and I am still waiting for my order "to be processed."

Although they have cute items and I like what I have previously purchased, it is definitely not worth the hassle of trying to get someone on the line (or via chat line) trying to see when and if this order will ever "be shipped."

I was a VIP member, cancelled that and do not intend on ordering again.

Date of experience: May 14, 2020
Cole N. Fabletics Rep
over a year old

Hello Mary,

We appreciate you bringing this to our attention and we are sorry to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 48 hours.

Best,
Chad

California
1 review
0 helpful votes
Follow Chelsey H.
Unfollow Chelsey H.
Send Message
Share Review
Report Review

Somewhat disappointed
May 26, 2022

I saw Fabletics advertised on Facebook. They get you with what looks like cheap prices if you sign up then come to find out there's a monthly membership cost that I wasn't aware of until after signing up. Im sure it's there but it's not obvious that you're signing up for a monthly paid membership. Seemed sneaky. Then you have to call to cancel where I had to tell them 4 times I wanted to cancel before they obliged. If you're not a member the prices are ridiculous for what you're getting. Also the quality and fit of the clothes was disappointing. Two tops in the same size fit me differently and I went by their size guide. Won't be shopping with them again.

Date of experience: May 26, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Chelsey,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Canada
1 review
0 helpful votes
Follow Melissa I.
Unfollow Melissa I.
Send Message
Share Review
Report Review

Most Comfortable and Affordable!
October 4, 2022

Love the style, they are true to there size. I'm from Northern Alberta, Canada and they are so warm. The sweat shirts feel like butter and so comfy and best of all nothing shrinks! Also if I don't have time to look and shop I can skip the month and go back and still order for that month. Love Fabletics!

Date of experience: October 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Melissa,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!

Best,
Renz