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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,902
Neutral
299
Negative
1,382
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,119)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user emilyh915
Michigan
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I have loved every pair of clothing i have received from this place. Wish you would bring back the Ultra High-Waisted PureLuxe Pant, always out of stock. Favorite pants EVER.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Emily,

Thank you for such a wonderful review! We always strive to set a standard with the quality of our products and we are glad to know that you like them! We will email you for assistance.

Best,
Tina

Thumbnail of user candyw101
Maryland
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

I have purchased a few items from Fabletics before and enjoy them all. The leggings feel great and stay put during workouts.

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Candy,

We're glad that you are loving your purchases! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user kristeng560
Canada
1 review
0 helpful votes
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May 29th, 2022
Verified purchase

I have found that Fabletics has become my go-to place for fitness attire. They have awesome deals and I'm a deal shopper.

Date of experience: May 29, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kristen,

What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!

Best
Mary

Thumbnail of user annew518
North Carolina
1 review
0 helpful votes
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July 2nd, 2021
Verified purchase

I am a shorter person so the 6" length worked for me, however if I was taller they might be too short.

Date of experience: July 2, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Anne,

Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!

Best,
Nelle

Thumbnail of user joew1115
Ohio
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

The last few orders I've placed took three weeks to arrive. Also I ordered three pairs of socks and only received one.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Joe,

Thank you for writing a review! We're sorry to hear that your order takes longer before you receive it. Our Member Services team will be contacting you shortly to assist you further.

Best,
Dean

Thumbnail of user ashleys1774
Utah
1 review
0 helpful votes
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December 2nd, 2022
Verified purchase

I always love shopping at Fabletics- i can rely on the quality of your products, great trending fabric and colors, every time.

Date of experience: December 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ashley,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!    

Best,
Renz

Thumbnail of user andreac1312
Canada
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

Size was little issue then I exchanged the product but I had to call for status of shipment after almost a month.

Date of experience: October 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Andrea,

Thank you for taking the time to leave a review. We are sad to know about your negative experience with your exchange. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user jessicab3698
Ohio
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

I purchased several different styles of tops and pants from size Small to Large and not a single one fits well. Returning them is a hassle as well.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 4, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Jessica,

Thank you for taking the time to leave a review about how the items fit. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user rachaels46
New York
1 review
4 helpful votes
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July 7th, 2018

$49.95 a month if you forget to skip the month each time. Any refund, whether its item return or a membership, will be a credit on your account no matter what. MONEY TRAP THATS NOT WORTH IT

Date of experience: July 7, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Rachael,

We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user lisal938
Washington
1 review
2 helpful votes
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February 4th, 2020
Verified purchase

Almost every piece was too big or too small, RARELY true to size. Seams on pants cut into my legs, some sports bras show a side boob (VERY NARROW CHEST), and a very limited selection in general

Date of experience: February 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Lisa,

We’re sorry that the size of your item was not what you expected. This is not how we do business in Fabletics. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Ivy

Thumbnail of user pattyn6
Florida
1 review
4 helpful votes
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April 13th, 2015

I never post reviews for consumer items and I am a seasoned online shopper who has clicked plenty of boxes and made plenty of mistakes. If I sign up for a "membership" and forget to cancel, etc., shame on me. Those who wrote that we should have read the fine print more closely don't understand how sneaky this scam is. There has been so much media pushing these clothes and offering 50% off the first order etc., of course consumers are interested and eager to avail of the 1/2 price first time purchase discount. I thought it sounded great and I was hoping I loved the clothes. So you pick out your outfit and then at check-out, they ask you to click a box to get MORE money off and be a VIP. Sounds good. I can guarantee that 99% of those who checkout out and checked that box did not realize they were required to buy workout gear from Fabletics every month or be charged $50! It's not the sort of product that lends itself to a "membership", so in your consumer brain, you're not thinking that way. You quite literally don't see the fine print. The marketing company that came up with it knows that, but they thought they would give it a shot and see how many people they can scam. You buy workout gear when you want or need it. It's not the Book of the Month Club! The marketing is genius but so low. I was furious when the rude robot of a customer service agent tried to tell me that it is clearly stated at checkout. How is it possible that every customer service agent on earth has the same exact voice? Needless to say I got my refund. For skin care products like Meaningful Beauty - yes, those are products that you would renew and they ARE very clear that products will be shipped unless you cancel - but work-out clothes? Come on. Infuriating. Can't believe Kate Hudson would allow her name to be used for such a dirty marketing trick. P.S. The clothes are below average. I think I'll stick with Nike.

Service
Value
Shipping
Quality

Date of experience: April 13, 2015

Thumbnail of user heidic415
Massachusetts
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

After I got the 2 leggings for $24 and I received the Power Hold leggings, I got hooked.

I'm a VIP member, I keep buying workout outfits from them and I love everything I've received so far.

Date of experience: May 4, 2024

Thumbnail of user hilarys47
Colorado
1 review
0 helpful votes
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June 12th, 2020
Verified purchase

First off, I LOVE Fabletics. I want to provide as much good and bad feedback here as I can to help improve the user experience. First off, the website design is attractive and easy to navigate. I appreciate that Fabletics uses plus-sized models. The new feature where you can see how an outfit looks on a variety of other size models besides extra small is terrific (please keep incorporating this feature!). The price point is not cheap but certainly better than other competing athletic brands. I also think an overlooked but exceptional part of Fabletics is how easy it is to leave product reviews; I think this more than any other feature is what has contributed to Fabletics success, because how many companies are actively soliciting opinions from women? So great job on that!

A few things Fabletics needs to improve: please, please, please, do NOT show "New VIP prices" to existing members. It feels like a scam when an outfit you have your heart set on is $70.00, but you can visibly see it is being offered to new VIPs for $25.00. It's disheartening and feels punitive of your preexisting, loyal customers. And there have been other instances when a item is listed as on "sale" for one price but then when you head to checkout it's listed at full price. At a brick and mortar retailer you would be fined for that practice, but instead consumers are just left annoyed and distrustful of what's essentially a lie. Please fix that. Fabletics can also stand to improve its website to withstand high volume user days, such as first of the month and Black Friday season. Lastly, I wish it was possible to update previously posted product reviews. I had an experience where I left a glowing review of a shoe only to discover a week later that the sole tore off. I still like the shoes, but notifying the company that they need to use stronger glue lest the soles tear off would have been helpful for consumer and company alike. So please consider allowing members to update product reviews after they've formally posted.

Date of experience: May 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Hilary,

We truly appreciate your loyalty and your feedback on our website and products! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user dianan224
Mississippi
1 review
0 helpful votes
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November 4th, 2021
Verified purchase

I placed an order and when I received it not only was it two sizes too small but it was shorts and I ordered a sports bra and long leggings. I called them, they said return the order and call us with the postal confirmation # and we will release your correct order. I did this on the same day and three weeks later still had not received my order, this was five weeks after the initial purchase. They said you did not call back with the proof that you mailed the package, I said I did, it was a live chat and I sent them the copy received from the post office with the tracking number. Again, they refused to release my correct order because they said that I never shipped the package, so with broken ribs I dug through boxes because I had already put everything away because my mother died and we shoved everything in boxes and put it in the garage because family was coming in. I finally found the receipt from the post office and called them back with proof that they received the package weeks ago and they simply said "oh, okay we will ship your original order". I asked if it could be expedited since they waited so long and the return had been in their possession all along and they said "sure". However, it took another two weeks for me to receive the package, therefore 9 weeks after my original order I finally received what I ordered. This is unacceptable from such a large company and I am very dissatisfied with the turn around time and the lack of organization skills on the part of such a large company like Fabletics. I have cancelled my monthly membership and no longer wish to do business with the likes of a company that treats their customers this way.

Tip for consumers:
Pay for expedited shipping or expect to wait months to receive your order.

Products used:
Sports Bra and Leggings for exercise.

Service
Value
Shipping
Returns
Quality

Date of experience: November 4, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Diana,

Thank you for sharing your overall feedback regarding how our shipping works. Your feedback is important to us, for further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user alyssar217
North Carolina
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

I enjoy the clothes a lot! However I find that when I fail to skip the month and I am required to spend money that I wasn't planning on spending, especially in this economy, it grinds my gears. I even mentioned it to the customer service lady at fabletics and I couldn't be refunded my $55 because it was a "member credit."

Fabletics customer service also indicated that their customers find the monthly email reminder to "skip the month" to be a sufficient reminder. Either I don't get the email they are talking about, or if I do, the reminder must be so small, I don't have time to scour every email I get. This "reminder email" is not helpful to me.

I am part of another company that has a similar set up and they not only have plenty of communication about the shipment coming up and you have the opportunity to accept it or push it to another month, they also have an amazing return policy so I can be refunded if I forgot to push my shipment to another month. I get my money back.

I realize that everything that has bothered me about fabletics is probably in some fine print that I agreed to. But I still don't like it. I will be canceling soon.

Date of experience: February 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alyssa,

We are glad you are enjoying our products! Your feedback about the VIP membership and the 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user tracyn126
North Carolina
1 review
0 helpful votes
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October 9th, 2019
Verified purchase

Super comfy, stretchy and cute. I'm 5'3 115 lbs and ordered the xs. They look way too small when you open them up but they stretch out to full size.

Date of experience: October 6, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Tracy,

Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!

XO,
Ivy

Thumbnail of user marissar11
Washington
1 review
0 helpful votes
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March 22nd, 2018
Verified purchase

I love my new workout gear. The fabric is perfect and extremely well made. I don't buy leggings from anyone else.

Date of experience: March 20, 2018

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Marissa,

Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!

XO,
Sherry

Thumbnail of user bethc991
Florida
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

I love the comfort and fit of these leggings! They always look great whether they are brand new or years old.

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Beth,

We’re so glad to know you're satisfied with our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user bettyj868
Tennessee
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

I love my shirts because they are breathable. I purchased 2 pair of leggings. The fit great and look amazing on.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Betty,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user leeannw39
Jamaica
1 review
0 helpful votes
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May 13th, 2022
Verified purchase

I wish you offered more competitive prices. The cost of items are so overpriced and the sales percentages could be bigger.

Date of experience: May 13, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lee-Ann,

We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user emilym1779
New York
1 review
0 helpful votes
  • Send Message
November 1st, 2022
Verified purchase

Cannot fill order, missing packages, wrong sizes sent, terrible customer service, terrible help if you can even call it that. 0/10

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Emily,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user claires477
Canada
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

I absolutely love fabletics! Great quality, cute, and comfortable pieces that stand the test of time! One of my favourite brands!

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Claire,

Thank you so much for loving our brand! We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user jamesj2990
Ohio
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

The leggings that I purchased as a gift for my wife have poor quality and are coming apart at the seams

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello James,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user patriciah2826
Wisconsin
2 reviews
0 helpful votes
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November 1st, 2022
Verified purchase

I love Fabletics because the make clothing for a variety of sizes and they use pretty material. There hip and sassy.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Patricia,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!

Best,
Lia

Thumbnail of user isabelc182
New York
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

Customer service is A1. Thank you! Spoke to a young lady a few times they always give me an extra discount.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Isabel,

We love you and your wonderful review! It is great to know that you are happy and satisfied with our service. It is always our goal to serve you the best we can and we are glad to know that we delivered.  

Best,
Tina

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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