About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.2 stars from 12,737 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
I made a purchase and got an email that I was now a VIP member. This means I am a monthly subscriber with $49.95 coming automatically out of my account each month if I didn't cancel or skip. I'm so glad I noticed this immediately and was able to cancel. Please beware. None of this was stated when I checked out or when making my purchase. When I called to cancel she tried to let me know I wouldn't be charged if I skipped, but I would have to skip EACH month to avoid a membership I never agreed to anyways. They are a scam and it's a terrible business model since it's not making happy returning customers... Be upfront and give your customers the knowledge of what they are getting into and what your goal is as a company. Being sneaky is never becoming, very disappointing.
I cancelled my membership in November 2020 and still fablitics continued to charge my card for 10 months until I reached them out. The agent was really rude and exited the chat without providing the proper details.
Most scary part was the account had my new address updated in billing and shipping address, which I never provided to fabletics
Fabletics will keep charging your card until you call your bank and put a block on the merchant. Be aware! Do NOT give this company your credit card information. I ordered a pair of leggins and a sports bra, wore them just one time and will never wear them again. The quality and performance of active wear is very very poor! I am a huge lululemon fan and will not shop with fabletics ever again.
Hello Love L,
We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.
Best,
Samar
The sizing is inconsisent - returns are difficult - and speaking to a customer service rep is difficult also. When you reach a representative to ask about a refund, they are required to do the math, based on paid membership dues minus the cost of the items, and it is time consuming and frustrating. Would not recommend purchases from this site.
This company is a shady scam. BE WARE! They promote a VIP membership which automatically starts a recurring auto charge of $59.95 per month to your credit card. This is not explained up front. By the time you realize what is happening you are already out $59.95. If someone doesn't pay close attention they wind up being ripped off hundreds of dollars. This VIP membership is a nightmare to cancel and when you do you lose the VIP credits you have already been charged on your credit card for. The credits aren't even equal to the price which makes it an even bigger scam. They win and you lose no matter what. To top it all off their products are cheap made in china horrible quality. AVOID THIS COMPANY AT ALL COST
Hello Kim,
Thank you for sharing your experience with the monthly member credit and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Fabletics in-store staff were super nice & made my experience even though I ordered a white T-shirt which was see-through so I exchanged it for a blue one which came with a stain on it & then exchanged it again for another blue one without a stain. I was given a 25% off of my next purchase in store for all of the hassle. The in-store staff redeemed my experience ordering with Fabletics.
Hello Corinna,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best service! Have a great day!
Best,
Renz
I love my Fabletics clothes! Everything fits so nice and comfortably, I have 4 full outfits and they've made me feel confident enough to get back into the fun for the first time in YEARS. Thank you so much Fabletics for opening this door in my life to make myself the best version of me not only for daughters but for myself
Hello Kailey,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Lia
I have credits to use and they tell me they expire and send emails letting me know they are about to expire. I never get such emails. I just logged on and have more credits that have expired. I pay cash for these credits and cash should NOT expire. After I use these last credits I will never purchase anything from this company again. There are too many other company's out there that don't rip off the customer.
Hello Cristy,
Thank you for taking the time to leave a review. Your feedback about the VIP membership and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Skipping the month is annoying and they purposely make canceling the membership difficult in the sense that they berate you to stay and offer you a discount I would really like to not have to speak with someone directly over the phone or a chat to cancel my membership. It's a smart marketing design but I find it irritating.
Hello Brooke,
We are very sorry to hear that you dislike skipping the month. Our member services team will get in touch with you right away to help you further. Thanks!
Best,
Renz
I love color and patterns and there are some seasons were the variety isn't there at Fabletics. They have many black leggings but how many do you need? Some more color and patterns would be great! Other than that, the quality and sales are awesome!
Hello Jacqueline,
Thank you for writing a review! We update our selections in the first week of the month. Check it to ensure that the " New Released' items in your preferred color are available especially for the upcoming season. We are currently working on bringing in the latest newest trends.
Best,
Jane
Products ordered looked like the pictures and fit perfectly. However, the leggings ripped at the waist the first time wearing them from pulling them up. First time with this issue, has not happened with any other products I've ordered. Will continue to order from Fabletics
Was hooked on the leggings from day 1. And all the other clothes that have been added over the years like jackets, tops, the socks and on and on. The customer service when you speak with someone is very helpful. I always recommend the clothes.
Hello Nicole,
It is with great regret that we received your feedback regarding the status of your order. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Do not order from this company unless you know for sure you want to be charged $50 per month if you order or not. Then you only have 5 days a month to skip the charge. This is a horrible service for anyone who just wants to try out the apparel. I just wanted to try out a couple pair of shorts for the upcoming summer and now I'm being charged VIP charges. This is a horrible practice!
Hello Ross,
Thank you for writing a review! Your feedback about our VIP Membership is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
In order to purchase most items, you must become a VIP. Problem is they charge 50 dollars a month unless you remember to hit skip. After making a purchase, I called to cancel my account so I wouldn't be a charge. I just looked at my bank statements and I have been charged for months. They said I never cancel, wouldn't reimburse me in cash only in-store credit. $#*!ING BULL$#*!. Do yourself a favour and avoid them because they take money from your account without you realizing. Complete scam.
The Rachelle,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in Fabletics. We value you as our member. You deserve only the best service, a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
I find it difficult to find anything I like in my size. I'm an average woman who wears mediums and size 6 easily. I guess there are a lot of us:)
The lack of options is making it hard to justify the membership too. I may end up canceling.
Hello Claudine,
Thank you for taking the time to leave a review. We are very sorry to hear that the items in your size are sold out. We are also saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I really like Fabletics jeggins. They are attractive and well made. I would not sign up again for the automatic shipment. It is too cumbersome. Also, I get way too many messages from Fabletics…emails and text to the max.
Hello Judy,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I needed to exchange and return some things because I wasn't 100% pleased with the shorts. But the return process was super easy. I also love the leggings I get from Fabletics all the time; they are not see-through, making them great for big thighs and stretchy and strong.
Hello Beatriz,
Happy to hear that your concern was taken care of! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Despite the fact that I have unsubscribed numerous times, I continue to get Fabletics marketing emails almost daily. I do not want to receive these emails and each one makes me less likely to purchase from them in the future.
Hello Katherine,
Thanks for sending your review! Your feedback about marketing emails is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
The advertisement promises a huge discount on these rather expensive pants.
But then when you order a pair of them, you are also signing up to join their monthly, deduction club. There are hidden costs don't do it. Perhaps if they had put that portion in big bold, print like they did the price of the pants it wouldn't feel like I was scammed. Fortunately, for me, I was smart enough to get the pants at a discount and then call and demand that they cancel my account, that's the way you do it
Hello Amy,
Thank you for taking the time to leave a review. Your feedback about our promos and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I had no idea I was signing up for a monthly subscription when I ordered some pants as a gift for a family member. There was a huge "sale" and I only had a matter of minutes to get the pants at a certain price. There was a timer at the top of the page, ticking time away, warning me I only had so many minutes to order the entire time I was trying to shop. This made the entire shopping experience a very anxious one for me, so I apparently did not see whatever fine print told me I would be charged monthly. I will never shop from Fabletics again. And I will warn any of my friends and family who mention the website.
Hello Carisa,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website while checking out. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Konica,
We're sorry to hear about your recent shopping experience with us. Our Member Services team will get in touch with you within 48 hours for further assistance.
Best,
Bella