About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.1 stars from 12,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
I was a fabletics member a few years ago and stopped because I had purchased enough items. I reinstated my subscription a few months ago...
The leggings aren't the same the stretch on pqwrhold isn't forthcoming nor does it hold you In When our running... I constantly pull them up. And I'm 5'4" and 120 lbs... in an XS.
I have returned items and they can not find them so I have no credit to my Acct. Yet I called for the packaging slip and was scanned yet I received no credit. Customer service when call is horrible they are untrained. I'm will be ended my fabletics journey and won't be coming back. Overpriced and bad quality
So overall I really love my experience with Fabletics. The quality of the clothing is great and comfortable and fits well. I works really well as athleisure clothing as well, which is clearly a direction the brand is taking which is wonderful. So to that regard I'd love and definitely purchase more in general, if there were more (along with some more neutral) color options say for the 24/7 tank tops. This goes for most clothing options on the site as well.
Also as much as I love the service, it IS a bit pricey. $30-35 is already a lot for any subscription service but it would be much more reasonable.
This website is a train wreck. It took three tries to initiate a return due to an "unspecified error". Then I finally got it to go through but never got the shipping label email, but initiating another return is grayed out on the website so I am stuck!
Hello Alyssa,
Thank you for your feedback and for informing us about your recent return experience. For assistance, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I've been trying to exchange my order since I received it, however the size I needed wasn't in stock and then once it was in stock the website is horrible and wouldn't work. I tried on multiple occasions to get help on the website but it would stop working again. I am an extremely frustrated customer who won't be buying from this website again.
Hello Katlynn,
Thank you for taking the time to leave a review. We are sad to hear about your negative experience with our products and website. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best regards,
Chad
I've been a Fabletics member for years and years. I've always been a huge advocate for this brand because the quality of their products is exceptional. As of recently, I do not receive emails with a reminder to 'skip the month' and the new layout that allows for 1 Member Credit to purchase a $24.99 item when the Member Credit costs me $50+ is absolutely absurd. Very disappointing. The process to cancel is convoluted and time consuming. The quality of products is diminishing and "matching sets" are not at all matching in color. Overall, with the decrease in quality of the products and the lackluster membership functionality that is taking advantage of me as a consumer, I will not be a member for much longer.
Hello Kaitlyn,
We appreciate the feedback you shared regarding the items we have online and the member credit usage. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
This company is sneaky and although they aren't a "con" they miss guide you easily into become a "member" where they then charge you £49 out of your account monthly. A charge that wasn't clearly outlined to you therefore is plain sneaky and borderline theft. I do not agree with these morals of a company and would recommend putting your money elsewhere. Immoral marketing!
Hello Kendall,
Thank you for writing a review! We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
Ok, I had been seeing all these ads. Obviously, this company invests in marketing and does it well. They had a HUGE deal on underwear so I took a shot. Dude. These things are so comfortable and breathable. They fit so well and don't ride up. I am 6' and about 198lbs and my son is 5'8" about 180lbs and the large fit us both well and he loved them as well.
Hello Eric,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
I ordered a gift card for my daughter for Christmas and I have had to call them back 3 times. Each time they tell me I will get the e-gift card within 24 hours. Today, I called again and they told me they could expedite my claim but that it could take up to 72 hours. WHAT?
I told them that I would
Ike to cancel my order since it's 4 days before Christmas but they said that they couldn't. I kept pushing and they finally said that they were not the ones to handle it but that they could send them a message. When I asked to speak to that department directly they said that they did not accept calls. I will never order from them again. And I don't usually give reviews but I am so frustrated.
Hello Nancy,
We sincerely apologize if you are not happy with your shopping experience. Please Allow us to contact you within 24-48 hours to make things right.
Best,
Sherry
So i fell for the promo of 2 for $24. Shortly right after that i canceled bc ofc i didn't want to pay for the VIP subscription. Days after i received a charge in my bank account for $60. I tried to resolve it with my bank but they were unable to and said i had to tell fabletics. They've been unhelpful i do not recommend.
Hello Alejandro,
It is with great regret that we received your feedback regarding the charge on your account. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
After the initial purchase, the monthly payment doesn't seem worth it. You can use the credit for one thing. The website is overly complicated and long to navigate.
That membership suck! It feel like you have an obligation to buy or you will be penalized! And then an interrogation if you want to cancel it. I even received a jeopardize for cancel my membership today. Like I said over the phone, screw you fabletic!, it's my money and I decide when and where I spend it.
Hello Rosa,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a member and want to make things right! Our Member Services team will email you you right away.
Best,
Chad
Swimsuits ordered had very weird fit to it. It's lose in areas that should be snug (crotch area garter was lose- hello, free show!) and snug in areas that are supposed to have give (wasit and arm area) to it. I ordered 2-3 different ones and all of them were wonky fitting. I'm 5"4 & 113 lbs. These shouldn't be a problem in fit at all.
Hello Mariel,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's size. Our Member Services Team will get in touch with you right away.
Best,
Allison
I used to be able to get great athleisure wear. I bought a lot of things. Then they started selling everything else under the sun and the athleisure wear went to hell. Hardly any outfits and nothing is is bright and fun anymore.
Hello Alice,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about product availability. Our Member Services Team will reach out to you right away.
Best,
Allison
All of my gym wear comes from Fabletics. I always keep a couple of outfits in the bank for when I see something I like. I like that I can always get a matching outfit as I am absolutely NOT a fashionista!
I want to give feedback for your fabulous service assistant Eisha at the Honolulu store. What a great ambassador for Fabletics helpful, super friendly and a great personality. I will be going back to visit Eisha on my next visit to Honolulu. The products are fabulous and absolutely love them.
Hello Vicki,
Thank you very much for such a great review! We really work hard to provide the best service that we can. We will make sure to let Eisha get the recognition she deserved. She sure is a great asset! Have a great day!
Best,
Renz
I have purchased Fabletics leggings for a few years now and I have been extremely satisfied with their quality, durability, and comfort. I last purchased items on a special sale and I ventured to try outfits I wouldn't normally try and I'm thrilled with my new buys. I would definitely recommend them.
Hello Alma,
Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online shopping needs.
Best Regards,
Clark
I bought two pairs of XL leggings from fabletics. One of them fit just right and the other pair was about twice the size as the first one and is unwearable. I was unable to send them back as it was a final sale item even though it was only on sale.
Hello Beth,
Please accept our sincere apologies regarding your recent purchase with Fabletics. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Ivy
I thought I successfully canceled my membership to escape the $50 dollars a month they charge you that I wasn't told about. Looked at my checking account today and I was still charged $50 this month. They say you can cancel online but you really can't as there is no option on their website. I am resorting to calling them but no one will answer the phone. Don't know how its legal to charge me 50 a month for something I don't want to be in anymore. I know I can skip the month but I don't feel like remembering to do that every month. I will call again and wait as long as possible to cancel this membership.
Hello Timothy,
Thank you for taking the time to leave a review about the VIP membership. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
Bought items, they were the wrong size, returned them just for fabletics to send me the same size wrong size again. I canceled my membership in writing, they still billed my account again a second time. Then just said that I cannot cancel in writing and that is why they charged me again. I should have been reimbursed.
Hello Bethany,
Thank you for taking the time to leave a review. Your feedback about our product sizing and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I have no issue with your products really (although I have two outfits where the top and bottom color don't quite match), but I find your website hard to navigate and once I place an order the shipping always takes longer than the tracking suggests - with the date continually changing.
Hello Amy,
Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.
Best,
Nelle
I just moved and had 4 packages in 2 different occasions delivered to my old address. Fabletics could not contact shippper to correct problem! The last time I had changed my address! They need to do something about this! Now I am afraid to order from them and considering canceling my membership!
Hello Carmen,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jared,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our prices and selection. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad