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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,263
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,783)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user ashleys1774
Utah
1 review
0 helpful votes
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December 2nd, 2022
Verified purchase

I always love shopping at Fabletics- i can rely on the quality of your products, great trending fabric and colors, every time.

Date of experience: December 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ashley,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!    

Best,
Renz

Thumbnail of user codys416
Tennessee
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

I loved the products 10/10 but I just didn't want to pay 60$ a month will most definitely buy more cloths tho

Date of experience: April 1, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Cody,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our VIP program. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user jennifern1217
Canada
1 review
0 helpful votes
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March 16th, 2022
Verified purchase

I love my new 2 piece outfit. Both pieces fit well. It's nice to finally have well made plus sized exercise gear!

Date of experience: March 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jennifer,

Thank you for the lovely feedback! We are happy that your items are a perfect fit! We are glad you are enjoying our products. Have a fabulous day!

Best,
Jane

Thumbnail of user crystalb1049
Colorado
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

Great scrubs! I only wish they had a larger selection and their colors don't sell out so fast! Very comfortable.

Date of experience: May 7, 2024

Thumbnail of user pegeenb
Nevada
1 review
0 helpful votes
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August 4th, 2020
Verified purchase

Friendly, fast, and got what I came in to do. Store was clean, with all the new merchandise show cases to nicely!

Date of experience: August 4, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Pegeen,

Awesome! Thank you for giving Fabletics positive feedback! We are happy to know that your package arrived early. Enjoy your purchase!

Best,
Nelle

Thumbnail of user laurena484
Canada
1 review
0 helpful votes
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September 7th, 2022
Verified purchase

I have been ordering from Fabletics for a number of years and they never disappoint.
Great gear, reasonable prices, and always trendy.

Date of experience: September 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lauren,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Thumbnail of user johng7489
South Carolina
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

Good product, delivered on time. Everything stains easily and doesn't wash out well at first, but not a huge issue

Date of experience: May 7, 2024

Thumbnail of user jakes595
Oklahoma
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

So happy with my purchase. The shorts fit great and they last forever. Very comfortable material. Will buy more in the future.

Date of experience: April 1, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Jake,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shorts! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Thumbnail of user caitlinnt
Idaho
1 review
0 helpful votes
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March 15th, 2023
Verified purchase

Love everything I ordered. They do take a little
extra time getting the order to ya. But everything fits and looks great!

Products used:
Clothing.

Service
Value
Shipping
Quality

Date of experience: March 15, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Caitlinn,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user doreenl86
New York
1 review
0 helpful votes
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March 21st, 2022
Verified purchase

Everything that I have gotten for the website/store has been great and good quality. I will keep get my leggings from here.

Date of experience: March 21, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Doreen,

We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Renz

Thumbnail of user andreac1312
Canada
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

Size was little issue then I exchanged the product but I had to call for status of shipment after almost a month.

Date of experience: October 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Andrea,

Thank you for taking the time to leave a review. We are sad to know about your negative experience with your exchange. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user annew518
North Carolina
1 review
0 helpful votes
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July 2nd, 2021
Verified purchase

I am a shorter person so the 6" length worked for me, however if I was taller they might be too short.

Date of experience: July 2, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Anne,

Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!

Best,
Nelle

Thumbnail of user rachaels46
New York
1 review
4 helpful votes
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July 7th, 2018

$49.95 a month if you forget to skip the month each time. Any refund, whether its item return or a membership, will be a credit on your account no matter what. MONEY TRAP THATS NOT WORTH IT

Date of experience: July 7, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Rachael,

We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user lisal938
Washington
1 review
2 helpful votes
  • Send Message
February 4th, 2020
Verified purchase

Almost every piece was too big or too small, RARELY true to size. Seams on pants cut into my legs, some sports bras show a side boob (VERY NARROW CHEST), and a very limited selection in general

Date of experience: February 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Lisa,

We’re sorry that the size of your item was not what you expected. This is not how we do business in Fabletics. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Ivy

Thumbnail of user jessicab3698
Ohio
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

I purchased several different styles of tops and pants from size Small to Large and not a single one fits well. Returning them is a hassle as well.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 4, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Jessica,

Thank you for taking the time to leave a review about how the items fit. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user pattyn6
Florida
1 review
4 helpful votes
  • Send Message
April 13th, 2015

I never post reviews for consumer items and I am a seasoned online shopper who has clicked plenty of boxes and made plenty of mistakes. If I sign up for a "membership" and forget to cancel, etc., shame on me. Those who wrote that we should have read the fine print more closely don't understand how sneaky this scam is. There has been so much media pushing these clothes and offering 50% off the first order etc., of course consumers are interested and eager to avail of the 1/2 price first time purchase discount. I thought it sounded great and I was hoping I loved the clothes. So you pick out your outfit and then at check-out, they ask you to click a box to get MORE money off and be a VIP. Sounds good. I can guarantee that 99% of those who checkout out and checked that box did not realize they were required to buy workout gear from Fabletics every month or be charged $50! It's not the sort of product that lends itself to a "membership", so in your consumer brain, you're not thinking that way. You quite literally don't see the fine print. The marketing company that came up with it knows that, but they thought they would give it a shot and see how many people they can scam. You buy workout gear when you want or need it. It's not the Book of the Month Club! The marketing is genius but so low. I was furious when the rude robot of a customer service agent tried to tell me that it is clearly stated at checkout. How is it possible that every customer service agent on earth has the same exact voice? Needless to say I got my refund. For skin care products like Meaningful Beauty - yes, those are products that you would renew and they ARE very clear that products will be shipped unless you cancel - but work-out clothes? Come on. Infuriating. Can't believe Kate Hudson would allow her name to be used for such a dirty marketing trick. P.S. The clothes are below average. I think I'll stick with Nike.

Service
Value
Shipping
Quality

Date of experience: April 13, 2015

Thumbnail of user tracyn126
North Carolina
1 review
0 helpful votes
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October 9th, 2019
Verified purchase

Super comfy, stretchy and cute. I'm 5'3 115 lbs and ordered the xs. They look way too small when you open them up but they stretch out to full size.

Date of experience: October 6, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Tracy,

Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!

XO,
Ivy

Thumbnail of user dianan224
Mississippi
1 review
0 helpful votes
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November 4th, 2021
Verified purchase

I placed an order and when I received it not only was it two sizes too small but it was shorts and I ordered a sports bra and long leggings. I called them, they said return the order and call us with the postal confirmation # and we will release your correct order. I did this on the same day and three weeks later still had not received my order, this was five weeks after the initial purchase. They said you did not call back with the proof that you mailed the package, I said I did, it was a live chat and I sent them the copy received from the post office with the tracking number. Again, they refused to release my correct order because they said that I never shipped the package, so with broken ribs I dug through boxes because I had already put everything away because my mother died and we shoved everything in boxes and put it in the garage because family was coming in. I finally found the receipt from the post office and called them back with proof that they received the package weeks ago and they simply said "oh, okay we will ship your original order". I asked if it could be expedited since they waited so long and the return had been in their possession all along and they said "sure". However, it took another two weeks for me to receive the package, therefore 9 weeks after my original order I finally received what I ordered. This is unacceptable from such a large company and I am very dissatisfied with the turn around time and the lack of organization skills on the part of such a large company like Fabletics. I have cancelled my monthly membership and no longer wish to do business with the likes of a company that treats their customers this way.

Tip for consumers:
Pay for expedited shipping or expect to wait months to receive your order.

Products used:
Sports Bra and Leggings for exercise.

Service
Value
Shipping
Returns
Quality

Date of experience: November 4, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Diana,

Thank you for sharing your overall feedback regarding how our shipping works. Your feedback is important to us, for further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user hilarys47
Colorado
1 review
0 helpful votes
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June 12th, 2020
Verified purchase

First off, I LOVE Fabletics. I want to provide as much good and bad feedback here as I can to help improve the user experience. First off, the website design is attractive and easy to navigate. I appreciate that Fabletics uses plus-sized models. The new feature where you can see how an outfit looks on a variety of other size models besides extra small is terrific (please keep incorporating this feature!). The price point is not cheap but certainly better than other competing athletic brands. I also think an overlooked but exceptional part of Fabletics is how easy it is to leave product reviews; I think this more than any other feature is what has contributed to Fabletics success, because how many companies are actively soliciting opinions from women? So great job on that!

A few things Fabletics needs to improve: please, please, please, do NOT show "New VIP prices" to existing members. It feels like a scam when an outfit you have your heart set on is $70.00, but you can visibly see it is being offered to new VIPs for $25.00. It's disheartening and feels punitive of your preexisting, loyal customers. And there have been other instances when a item is listed as on "sale" for one price but then when you head to checkout it's listed at full price. At a brick and mortar retailer you would be fined for that practice, but instead consumers are just left annoyed and distrustful of what's essentially a lie. Please fix that. Fabletics can also stand to improve its website to withstand high volume user days, such as first of the month and Black Friday season. Lastly, I wish it was possible to update previously posted product reviews. I had an experience where I left a glowing review of a shoe only to discover a week later that the sole tore off. I still like the shoes, but notifying the company that they need to use stronger glue lest the soles tear off would have been helpful for consumer and company alike. So please consider allowing members to update product reviews after they've formally posted.

Date of experience: May 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Hilary,

We truly appreciate your loyalty and your feedback on our website and products! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user alyssar217
North Carolina
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

I enjoy the clothes a lot! However I find that when I fail to skip the month and I am required to spend money that I wasn't planning on spending, especially in this economy, it grinds my gears. I even mentioned it to the customer service lady at fabletics and I couldn't be refunded my $55 because it was a "member credit."

Fabletics customer service also indicated that their customers find the monthly email reminder to "skip the month" to be a sufficient reminder. Either I don't get the email they are talking about, or if I do, the reminder must be so small, I don't have time to scour every email I get. This "reminder email" is not helpful to me.

I am part of another company that has a similar set up and they not only have plenty of communication about the shipment coming up and you have the opportunity to accept it or push it to another month, they also have an amazing return policy so I can be refunded if I forgot to push my shipment to another month. I get my money back.

I realize that everything that has bothered me about fabletics is probably in some fine print that I agreed to. But I still don't like it. I will be canceling soon.

Date of experience: February 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alyssa,

We are glad you are enjoying our products! Your feedback about the VIP membership and the 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user heidic415
Massachusetts
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

After I got the 2 leggings for $24 and I received the Power Hold leggings, I got hooked.

I'm a VIP member, I keep buying workout outfits from them and I love everything I've received so far.

Date of experience: May 4, 2024

Thumbnail of user bradeng13
Missouri
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

Always amazing quality and is always super good about not old updating the shipping but getting here in a reasonable time

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Braden,

Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Thumbnail of user karenb3233
Texas
0 reviews
0 helpful votes
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January 18th, 2022
Verified purchase

Purchased fabletics as a christmas present for my granddaughter. She had no problem exchanging a pair of leggings. Loves her items!

Date of experience: January 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Karen,

Thank you for your review. We are happy to hear that you are happy with our service and you love her items. Thank you for sharing this with others. Stay awesome!

Best Regards,
Clark

Thumbnail of user ashleyp841
Canada
2 reviews
0 helpful votes
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November 18th, 2022
Verified purchase

Great leggings just have to watch which ones you buy as some are not the same size. Love my fabletics leggings

Date of experience: November 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ashley,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user danicas1
Texas
1 review
5 helpful votes
  • Send Message
February 3rd, 2017

This company is a joke. Good luck getting your refund back if something doesn't fit. I lost a lot of money.

Date of experience: February 3, 2017

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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