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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,263
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,783)

Rating

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user peters609
New York
1 review
4 helpful votes
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September 12th, 2018

A total scam... do not sign up, do not place any orders because once you do, your credit or debit card will be debited $49.95 monthly for a "credit" from which you can place future orders. This is a total scam. Shame on multi-millionaire celebrity Kate Hudson for attaching her name to this type of scam. While she has hired help servicing her and watching all of her millions, some of us have to worry about every $49.95.

Date of experience: September 10, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Peter,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.

Best,
Ivy

Thumbnail of user tarab403
Indiana
1 review
0 helpful votes
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December 2nd, 2021
Verified purchase

All their products are great quality and less expensive than other name brands. Love the fit and the customer service is great! I highly recommend their apparel it's so versatile for every day wear and easy to pair with anything.

Date of experience: December 2, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tara,

Thank you so much for your feedback! We are glad you are enjoying our products! It makes us happy to know that you are satisfied with the products and services that we provide to our members.

Best,
Nelle

Thumbnail of user alexandrao76
California
2 reviews
0 helpful votes
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December 1st, 2021
Verified purchase

It was challenging to navigate the filter, especially looking for plus sizes. I'd find an item in one area, but not as a search option. It was somewhat confusing. And there were way more options that were not plus size.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alexandra,

We are sorry to hear that you have a hard time navigating our website. We will be contacting you via email within 48 hours for assistance.

Best,
Nelle

Thumbnail of user baileyb196
Tennessee
1 review
3 helpful votes
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October 1st, 2023
Verified purchase

I ordered two pair of leggings. And noticed it automatically signed me up for "VIP" which I didn't ask for. Then I did some digging realizing I would be charged 60$ every month for my ONE purchase. It also was a pain to figure out to cancel, Ofcourse you can't do it online like it states. I had to call customer support after saying I wanted to cancel 5 times, he continued to tell me i could keep my membership just by "skipping" a month three times. So now I cancelled my membership which cancelled my order. I have yet to receive a confirmation about either.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 1, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Bailey,

It is with great regret that we received your feedback regarding the VIP program. Please be assured that we will make every effort to ensure that this will be resolved. We'll send you a private message as soon as possible to start the resolution process. Thanks!

Best,
Lia

Thumbnail of user nickip50
Pennsylvania
1 review
0 helpful votes
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November 25th, 2022
Verified purchase

This company is all about taking your money and looping you into sales you cannot back out of. They messed up on multiple orders of mine and their costumer service was non-existent when I needed assistance. After multiple attempts and over a month of messages and 2 phone calls to the company, I still never received my order. When they finally tried to issue a re-order, it was the wrong items. The jacket I did receive, the stitching was all messed up. And they barely attach the tags so if they accidentally get ripped off, you cannot make a return. Slimy business all about the $$. After they messed up on 3 orders in a row, I was done.

Tip for consumers:
Just don't use it unless you like bleeding money for mediocre clothing.

Products used:
pants

Service
Value
Shipping
Quality

Date of experience: November 25, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

We always aim to deliver a great experience. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user pamb14
California
2 reviews
6 helpful votes
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October 30th, 2014

I had the most horrible experience and can not believe the better business bureau has not gotten on them. My 15 year old was mislead and confused the their hole "VIP" issue. I paid with my card for her order and could tell by the very fine print they were now going to charge my card automatically EVERY month. When I called to cancel the VIP status, they said they can only do it by talking to my daughter. I flipped and said "I am the adult, you took my credit card so I want to cancel it" They would not do it so I put my 11 year old other daughter on the phone who played by older daughter. It was crazy!
I can not believe people sign up to get their cards charged EVERY month and have the responsibility to cancel it. Not only that! To return, and not take an exchange, you pay $5.95 on top of it.

Date of experience: October 30, 2014

Thumbnail of user sonias263
GB
1 review
0 helpful votes
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August 9th, 2021

The product it's good. But you will end up being a VIP membership without knowing! I just lost £49, because they will deduct this from your bank account! How?
So disappointing! I have lost £49
Unbelievable. DO NOT RECOMMEND
And please can you delete my details or account from your system. Never thought been ripped off by this way.

Service

Date of experience: August 9, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sonia,

Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user amym2957
Canada
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

I've tried multiple different companies over the years to find good long lasting leggings with no success! I signed up with fabletics and tried theirs, and to my surprise their AMAZING! They'll never rip fade, you can't see through them and the wash like a dream! Their size range is very versatile as well, I'm glad I found them!

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amy,

It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.

Best,
Lia

Thumbnail of user kimw1705
California
1 review
0 helpful votes
  • Send Message
July 17th, 2024
Verified purchase

Very annoying to get notifications about 12$ leggings via text only to go to the Fabletics App and find there is no such sale going on

Date of experience: July 7, 2024

Thumbnail of user rhiannonl
Arizona
1 review
7 helpful votes
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December 5th, 2014

This company is awful to deal with! I ordered an outfit that I was not impressed with. I just wanted a refund. After calling in to a representative and her trying to convenience me for about 10 minutes that I should exchange the items, I finally got a return label sent to me via email. I paid $24.97 for the items and was refunded $2.37! When I called to find out where the rest of my money was, I ended holding on the line for approximately 27 minutes while they "looked into" the issue. The only good thing that came out of this was that they apologized for the mistake and stated it will be corrected in 5-7 business days. (I am hoping this is true) I do a lot of online shopping and have NEVER had so much trouble trying to return an item! Not impressed!

Date of experience: December 5, 2014

Thumbnail of user kimberlyd1183
Canada
1 review
0 helpful votes
  • Send Message
April 22nd, 2022
Verified purchase

I got a few clothes from them and so far so good. I might size up for the top since it's made tight to support beautifully the body but I think I need to compare sizes to see what works the best for me! Nice fabrics. I did a few washes and the quality stays amazing! Sometimes I feel like the short are a bit small for my long legs so it's something to be careful about (as feeling like I'm wearing underwear and not "small legs pants").

Date of experience: April 22, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kimberly,

Thanks for leaving a review. We are happy to know that you are satisfied with your purchase. Have a fabulous day!

Best,
Renz

Thumbnail of user kylak8
Washington
1 review
0 helpful votes
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February 1st, 2020

I really loved my Fabletics that I received for Christmas. I've only worn these pants 4-5 times in the 4 weeks I've had them and the seam on the right hip is already splitting and now has a dime-sized hole. These are a size medium (I am a size 8).

Date of experience: January 29, 2020

Thumbnail of user sheenab37
New York
1 review
3 helpful votes
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January 7th, 2021

Yes my name is Sheena and I just wanted to let everyone know that I place one order with fabletics and they have continuously charged my husband's account for products I have never received and or have never ordered so be very careful when you use this site or do business with this company. I am very disappointed in there honesty and integrity. Because of this situation I will never do business with this company again. Good job Fabletics! If I could give them less than 1 * I would.

Date of experience: January 7, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Sheena,

Thank you for writing a review regarding how the VIP Membership works. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user emilyh38
GB
1 review
8 helpful votes
  • Send Message
August 10th, 2015

I will never order with Fabletics again! The VIP 'service' is a complete scam - I didn't receive my 20% off my first order. When I emailed them to cancel my VIP membership because I was charged £44 for not ordering (even though I didn't receive an email notifying me of this!).
The website is a total scam and the products are an awful fit - used to rate Kate Hudson but considering she associates herself with an absolutely scam of a company my opinion has changed. Never order from them!

Date of experience: August 10, 2015

Thumbnail of user maureeno2
Wisconsin
1 review
5 helpful votes
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February 22nd, 2015

My daughter accidentally signed up for this scam! She fell for the TV ads that stated you could get a full outfit for $25.00! What a scam. When you sign up as a VIP member they automatically charge the credit card from the initial purchase every month $50.00. Extremely disappointed in the company and Kate Hudson. She is not really a good role model if she is backing this.

Service
Value
Shipping
Returns
Quality

Date of experience: February 22, 2015

Thumbnail of user lisah806
Nevada
1 review
0 helpful votes
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October 4th, 2019
Verified purchase

I love Fabletics products - the site is not good at best and down right awful sometimes. I wish it was actually user friendly - hard to find certain items. There isn't a search feature (that I have been able to FIND), it's difficult or impossible to narrow down what you see when all you want is a top or a bottom. But once you have something you like, its great!

Date of experience: October 1, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Lisa,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user alejandram162
Ireland
1 review
0 helpful votes
  • Send Message
April 21st, 2024
Verified purchase

I ABSOLUTELY LOVE my clothes from Fabletics! I have purchased several sets of leggings, sports bras and Jackets, and let me tell you, these clothes make you look good! They shape your entire body and the leggings really enhance your booty beautifully 😍 I'm honestly very happy with this brand of clothing due to their extremely good quality and decent prices! 👌 Thanks

Date of experience: April 11, 2024

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Alejandra,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a great day!

Best regards,
Chad

Thumbnail of user angiew238
California
1 review
0 helpful votes
  • Send Message
May 27th, 2022
Verified purchase

I am a PE teacher and I wear athletic clothing every day. I have been using Fabletics for at least 4 years. The quality is amazing and at a much better price than other quality athletic wear. I have every piece I've ever purchased and it's still in the same shape as when I bought it. I have tried cheaper brands, but they just don't hold up like Fabletics. I've tried more expensive brands, and I'm really not impressed with what I get versus how much more I'm spending.

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Angie,

We're so glad that everything worked out for you. We here at Fabletics do our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our members' satisfaction.

Best,
Allison

Thumbnail of user diannec19
California
1 review
6 helpful votes
  • Send Message
March 4th, 2017

I advise anyone who is getting the urge to start a VIP membership not to bother becoming one. I've had multiple problems with them from the first order. I was a VIP with them for only 2 1/2 months. I just had to cancel because it was unbearable. I don't want to get into detail because it will take me a LONG time to write all of the issue I had with them. Im just telling you. Don't even bother. I do shop online quite frequently. I have an account with zappos, Amazon, GAP and Honest company. Fabletics sucks!

Date of experience: March 4, 2017

Thumbnail of user emilyx2
California
1 review
2 helpful votes
  • Send Message
March 21st, 2018

They try to hide the fact that there is a $50 monthly charge on the vip membership and call it 'free' when it absolutely is not. And then they continue to charge you without you even realizing it until it's too late. When I asked for a refund, the customer service rep told me I can only get store credit, which is useless to me. Their clothing is overpriced and frankly not the best quality or style. I am going to my bank to hopefully get my money back

Date of experience: March 19, 2018

Thumbnail of user bonnier375
Indiana
1 review
0 helpful votes
  • Send Message
February 13th, 2022
Verified purchase

I happened upon Fabletics VIP as a one-time customer returning a pair of ill-fitting camo leggings (poor stretch factor). I was over the top pleased Keystone Crossing location took care of it with an exchange. I became a fan and happened in on Labor Day weekend to learn of a 50% off sale in addition to the VIP perks. Every girl in that store is helpful, professional, quick to serve. Impressive.

Date of experience: February 13, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Bonnie,

Thank you for choosing us! Happy to hear that your concern was taken care of! Apologies for the trouble, but happy it all came together in the end. Have a great day!

Best,
Renz

Thumbnail of user annaf405
North Carolina
1 review
0 helpful votes
  • Send Message
November 8th, 2020

They changed the item I ordered without telling me because it was out of stock. The only thing they offered me was just an apology and I had to go through the whole return process. There is a reason we choose online shopping to save time, if I had to spend more time to see what happened on my order I would have gone to the store. So disappointing...

Date of experience: November 8, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Anahita,

Thank you for sharing your feedback regarding your order. We apologize for what sounds like a very frustrating experience! We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.

Best,
Nelle

Thumbnail of user lucym46
GB
1 review
12 helpful votes
  • Send Message
March 10th, 2016

At the till they get you to tick the, "agree to terms and conditions" as all online companies do. However they use this to sign you up to a monthly direct debit of £44 which they call a charge. Which then according to them becomes a credit on your account and now has no monetary value. Although it is still your £44. They refuse to refund your money and make it extremely hard for you to stop the monthly account "Charge". Disgusting business practice. Unethical and horrible. Daylight robbery.

Date of experience: March 10, 2016

Thumbnail of user amyd1706
California
2 reviews
0 helpful votes
  • Send Message
April 18th, 2024
Verified purchase

Received one pair of men's pants that was correct. The second pair were the wrong size. I returned them and received the wrong size again. I tried another return but could not get anything because my son's size was no longer available. Did not offer a refund either. A shame, my son loves the pants that were the correct size. Disappointed.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 8, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Amy,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with the incorrect size you received. Our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user gretchenw81
Georgia
1 review
0 helpful votes
  • Send Message
September 8th, 2022
Verified purchase

I am extremely disappointed as this is my 5th or 6th time ordering from you that offers no availability of the cute pattern or colors of leggings your brand is known for. This cause me to settle for your plain ordinary colors. I am xl in top and L in bottoms. I do not feel these sizes are uncommon or hard to come by so why are the popular colors or patterns unavailable ALL the time? I am going to have to rethink continuing my subscription because of this.

Date of experience: September 8, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Gretchen,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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