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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,747 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53%
Positive
1,718
Neutral
278
Negative
1,246
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,747)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user bradh569
Texas
1 review
0 helpful votes
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September 4th, 2022
Verified purchase

Looks good and comfortable. Can wear to the office or as casual wear. Their quoted delivery dates are always wrong. It's aggravating but I have just come to expect 2 weeks.

Date of experience: September 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brad,

Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our delivery service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user courtneyt217
Illinois
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

In my experience sizing isn't consistent. Sometimes when I order a small it fits perfectly other times it's too big or too small. This goes for both leggings & sports bras.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Courtney,

Thank you for writing a review! We value your feedback on the sizing of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user rebekahb21
Indiana
1 review
0 helpful votes
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March 26th, 2018
Verified purchase

Initially, I was very pleased with my experience. However, after some time, Ive had issues with refunds, not receiving full orders, and being charged when I chose to skip the month.

Date of experience: March 24, 2018

Thumbnail of user edwardc759
Virginia
2 reviews
0 helpful votes
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May 30th, 2022
Verified purchase

I repeatedly tried to buy medium leggings, different styles, different colors. Rarely had any in my size. So disappointing. Tried for several months and then the price went up. No thanks.

Date of experience: May 30, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Dena,

We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.

Best,
Tina

Thumbnail of user evelinar9
Washington
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

I returned my online order at the Oakbrook Illinois location. They're super friendly and always willing to help and answer any questions.

Date of experience: May 2, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Evelina,

Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you. We sincerely hope that all of your future transactions with us will be wonderful. Happy shopping!

Best,
Lia

Thumbnail of user robertl4647
California
1 review
0 helpful votes
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March 11th, 2024
Verified purchase
• Updated review

One of the bigest scams,monthly fee for VIP... Prices just raised then discount gives the feelingbof better prices? Was great for the flirst year then the change started...?

Date of experience: March 1, 2024

Order issues and customer service was terrible... Got resolved but took days and to get a supervisor
July 17th, 2023
Verified purchase
• Previous review

Terrible... Reading scripts over and over not listening to actual customers requests?

Date of experience: July 17, 2023

Thumbnail of user veroniqued15
Canada
1 review
0 helpful votes
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February 12th, 2022
Verified purchase

My experience was good. Shipping can be faster but its ok. I just don't like the fact that i have to click each month on a link or i'll be charge. It make us forced to buy something.

Date of experience: February 12, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Veronique,

Thanks for your effort in writing a review of our VIP program! We will be emailing you right away for assistance.

Best,
Cathy

Thumbnail of user hayhurstr
California
2 reviews
0 helpful votes
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November 1st, 2022
Verified purchase

Didn't really like the situation where you have to pay once a month in order to purchase from this company I guess I don't need any work out pants that bad!

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Nicole,

We appreciate the feedback you shared regarding our monthly membership fee. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user lettam
Oklahoma
4 reviews
9 helpful votes
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October 28th, 2020

They had a sale... 2 for something like $25... They sent me 1. And charged me full price which was about $50.
Horrible products, bad service, dishonest. Don't buy from them.

Date of experience: October 28, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Letta,

Thank you for writing a review! We apologize for what sounds like a very frustrating experience! We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.

Best,
Nelle

Thumbnail of user lorid293
Arizona
1 review
0 helpful votes
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September 1st, 2020
Verified purchase

I'm always happy with anything I get from Fabletics. They are my favorite to work out in. I don't worry about pants falling down, everything is always so functional and comfortable.

Date of experience: September 1, 2020

Thumbnail of user lisat2730
Missouri
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

Horrible fit, and since then my account is being charged for unauthorized charges!

Date of experience: June 11, 2024

Thumbnail of user jakes595
Oklahoma
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

So happy with my purchase. The shorts fit great and they last forever. Very comfortable material. Will buy more in the future.

Date of experience: April 1, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Jake,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shorts! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Thumbnail of user caitlinnt
Idaho
1 review
0 helpful votes
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March 15th, 2023
Verified purchase

Love everything I ordered. They do take a little
extra time getting the order to ya. But everything fits and looks great!

Products used:
Clothing.

Service
Value
Shipping
Quality

Date of experience: March 15, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Caitlinn,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user candyw101
Maryland
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

I have purchased a few items from Fabletics before and enjoy them all. The leggings feel great and stay put during workouts.

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Candy,

We're glad that you are loving your purchases! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user sueh28
Arkansas
2 reviews
5 helpful votes
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June 27th, 2014

First mistake, signing up for this. I do not need a dozen exercise outfits. Then they make u phone and listen to their spiel before they will cancel account. Done and thankful to be rid of them!

Date of experience: June 24, 2014

Thumbnail of user lauram3121
Canada
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

I have been with fabletics almost from the start. It seems that they are geared for 20-30 year olds more than in the past and the quality has gone down so it was time to cancel membership

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Laura,

Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user whitneyg4
New Jersey
1 review
10 helpful votes
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November 17th, 2015

DO NOT SHOP AT THE FABLETICS IN BRIDGEWATER COMMONS, BRIDGEWATER NEW JERSEY. The manager named Samantha is like the wicked witch! Nastiest person I've ever met! I was going to purchase several things but the managers rudeness made put everything down and leave

Date of experience: November 17, 2015

Thumbnail of user martinak25
GB
1 review
1 helpful vote
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November 10th, 2020

Took 77£ From my account in two week period for a 24£ purchase apparently I've got a shiny new membership I know absolutely nothing about in the uk you must have a cooling off period for such memberships and also returns period I asked about both and was basically given the us there anything else I can help you with, am livid I was also told you agreed to this (I didn't) and don't blame our website our website is perfect lady was so professional she couldn't even spell but that's besides the point point is they are scammers that don't work by the book, get it n regret it applies

Date of experience: November 10, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Martina,

Thank you for sharing your feedback regarding how the VIP Membership works! We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user amandap571
Virginia
1 review
0 helpful votes
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September 4th, 2020
Verified purchase

Fabletics suggested a $49 outfit where the highwasited capris leggings not only had POCKETS but a cute little twist on the side. The shirt is the same material we already love, and can't stop feeling, with a similar twist on the back of the shirt. Love the quality as always and the speed of shipping.

Date of experience: September 4, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Amanda,

Wow! Thanks for sharing your feedback! We are happy to know that you love the quality of our products! This motivates us to do more and we promise to keep our standard in service and style just for you!

Best,
Nelle

Thumbnail of user pamalaw11
Iowa
1 review
0 helpful votes
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April 26th, 2022
Verified purchase

Love products deliver in a timely manner, set up my sons entire wardrobe thru site, he is Military so when he returned home from training very little in closet fit.

Date of experience: April 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Pamala,

Thank you for your great feedback! We will always make products that serve the needs of you, your family, and your friends. Have a great day!

Best,
Renz

Thumbnail of user annel583
Canada
1 review
0 helpful votes
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May 24th, 2022
Verified purchase

I love those products and it is really comfortable! It's easy too skip de month, sometimes you forget but you have credits to use and get a nice full outfit!

Date of experience: May 24, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Anne,

We're happy to hear that you love our products! We always aim to provide you with the latest trends with the best quality at a very reasonable price! Thank you for your great review!

Best,
Renz

Thumbnail of user lizg20
Oregon
1 review
11 helpful votes
  • Send Message
February 21st, 2016

Not only is everything mediocre quality, but they purposefully make it hard to cancel your membership! :( I've bought leggings and other active wear for better quality and a lower price

Date of experience: February 21, 2016

Thumbnail of user dianaf549
Florida
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

I purchase my work out clothes with Fabletics. Love their designs and fabric. I've had a great experience and you can skip the month when you don't wish to order.

Date of experience: June 1, 2022

Thumbnail of user renza1
Renz A. – Fabletics Rep

Hello Diana,

Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!

Best,
Renz

Thumbnail of user alyssar217
North Carolina
1 review
0 helpful votes
  • Send Message
February 4th, 2023
Verified purchase

I enjoy the clothes a lot! However I find that when I fail to skip the month and I am required to spend money that I wasn't planning on spending, especially in this economy, it grinds my gears. I even mentioned it to the customer service lady at fabletics and I couldn't be refunded my $55 because it was a "member credit."

Fabletics customer service also indicated that their customers find the monthly email reminder to "skip the month" to be a sufficient reminder. Either I don't get the email they are talking about, or if I do, the reminder must be so small, I don't have time to scour every email I get. This "reminder email" is not helpful to me.

I am part of another company that has a similar set up and they not only have plenty of communication about the shipment coming up and you have the opportunity to accept it or push it to another month, they also have an amazing return policy so I can be refunded if I forgot to push my shipment to another month. I get my money back.

I realize that everything that has bothered me about fabletics is probably in some fine print that I agreed to. But I still don't like it. I will be canceling soon.

Date of experience: February 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alyssa,

We are glad you are enjoying our products! Your feedback about the VIP membership and the 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user autumne38
Utah
1 review
0 helpful votes
  • Send Message
August 21st, 2023
Verified purchase

Never received my order. When contacted the company, I was told to contact the post office. Basically out of their hands.

Date of experience: August 21, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Autumn,

It is with great regret that we received your feedback regarding your purchase. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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