Fabric.com

I have been ordering from here for several years and have yet to find anything to be disappointed in. The customer service is great, prices are amazing, shipping time is WOW! The only time I have had to seek out other sites is only when a fabric I need is out of stock. Fabric.com is one of my top 2 go-to fabric websites. I cannot say enough good things about them

Far Too Much merchandise marked "unavailable for sale". Every amazon store is Void of any real practical management. Retail managers who know how to manage a store do not post what is "unavailable" for sale. Fabric.com is as poorly managed as amazon.com, user interface has gone to crap. All you get for your trouble of expressing how difficult it is to shop their ill managed stores are condescending, patronizing, placatory excuses and empty promises. FIX YOUR STORES.

I have a small business and buy lots of fabric from fabric.com. Sometimes it is not what I wanted and I returned it. I have UPS tracking and know when the orders are received back at the warehouse. However, I have been waiting for refunds, some as long as 8 weeks, on about 7 different returns. CS people are nice and say they escalate my issue to a manager, but I haven't recieved several refunds. Be careful when ordering... make sure it is the fabric you REALLY want, because you can return it but not necessarily get your money back.

Fabric.com constantly cancels items from my order the day after the order is placed. They offer to replace the item with something of equal or lesser value. They send the notice after the sale is over. How ridiculous.

I've been ordering for about 10 years for an annual project, and it's always been adequate--great prices, well represented products. This is the first year I got a short cut, and they were great about it--I got the replacement quickly, they did not question the mistake, they just made it right. And they were super nice about it too.

Their Friday sale is great-50% off prices for nice fabric-but shop knowing many items you buy will be out of stock when they finally start packing orders at least a week after you've paid. Every single order I have made has taken over a week before they send an email saying-sorry out of stock-then ask if you want a refund (duh?) then they refund weeks later (I emailed to ask where my hundreds of dollars in refunds are-response is refunds take 10-15 business days! Seriously?)
The last set of orders was over $200 in charges for out of stock items-emailed repeatedly for nearly 2 weeks with 1 single response finally stating the 10-15 business day policy-I filed a chargeback when I continued to receive to responses

Overall you can find great deals-it's really just if you are willing to deal with the most dismal customer service in existence

I am so disappointed in this company. We ordered 25 yards of a Shumachur fabric. When it came, we saw that the pattern was off by 2"-5" as it went down the roll, it got stretched and got worse. When we tried to get a refund, they saw the pictures of it being unmatched, yet they refused to refund us. I am infuriated, for the lack of accountability! We cannot make a curtains that have a matching grid pattern with this fabric. Also, the fabric stretches and is also of poor quality as if made in China.

I had bought 27 yards of canvas that had small defects throughout the roll. I didn't bother to call them since I had already cut, washed and was ironing it when I noticed the 1/16 to 1/8th inch defects. I wrote a bad review. Well I was shocked when Fabric.com reached out to me about my review. They checked the fabric on the floor and sure enough their's also had the defects. They have offered to send me new fabric or a refund. I was stunted! Awaiting my new fabric, customer service definitely are doing their best for me! Thank you! Hopefully the new fabric will be just fab!

I could buy 1 yd. Minky fabric for $16.99 or less now you want to charge $32.00 a yard by spoon flower. No one can afford those prices and there fabric is not near the quality that I got from fabric.com. I'm looking for a new vendor to purchase my fabric from. Sorry it will not be you. You should have kept them open so we could still purches from them. They sold to the whole nation. Shame on you! I don't have a receipt because it was months ago I purchesed it but the one on the left is the thicker one and the right is spoon flower which is very thin and has a crazy nap..

As I was cutting I noticed a large portion of the fabric was defective on the fold.
Fabric.com said they would not take it back because it was cut-were they going to sell defective material to someone else? Probably.
They offered me a refund of one yard but I don't have sufficient material to make the dress.
They folks lost a customer today.
I would rather deal with honorable folks

I have been waiting for weeks to receive a large order of fabric (15 yds) to recover my new outdoor patio chairs so they can withstand the elements. I ordered it well in advance so it would be done prior to a party I am having in late June. I checked through all my emails but got nothing after the initial confirmation with a ship date. I logged into my account only to find that my order had been CANCELLED and when I called the customer service rep said they only had the fabric in 1-2 yard increments, which is a total joke! Now, thanks to them, I have lost every other opportunity I had to get this fabric elsewhere as it is now sold out from all other sources and I will not be able to use my new outdoor furniture all summer. I am absolutely livid. This is grossly inept on their part, so beware to anyone who has the audacity to believe their order will be fulfilled by Fabric.com at all, much less in a timely manner. Had they, at a minimum, had the decency to alert me within 24 hours that they did not even have the stock they advertised on their website I would not be in this situation now.

I seriously do not know how this company stays in business. I have yet to deal with a company that has worse service than fabric.com I called no less than 6 times regarding an order and was given 6 different excuses by 6 different representatives, including a manager. The manager then told me he would call me back to resolve the issue and never did. I cannot even begin to explain what transpired from here on out because it's so aggravating. This company is a JOKE. Website pictures are horrible, swatch shipping time ridiculous and don't ever expect to have an issue resolved. STAY AWAY!

I was hesitant to order from this company after reading the reviews; they were rated either 1 star or 5 stars. Well, I would give it 5 stars. I ordered online so had no interaction with anyone on the phone or with customer service. I received my order ahead of the expected delivery date. Fabric was cut perfectly straight (not angled like some complaints, leaving customers short of yardage) and my pieces came in one length (not cut into segments). From my limited experience, I would order from them again. My only quibble is that I would have liked the option to order 1/4 or 3/4 of some cuts rather than 1/2 or a full yard.