Fabric.com

One and a half star out of five. They did help me apply a coupon code, which I appreciate. BUT my order took over 3 weeks, 19 emails, and a phone call to arrive, and still not correct. First they emailed me 4 days after my original order to let me know an item was out of stock. I chose 2 less-expensive substitute items that added up to the original price. Then, 9 MORE days after that, I received an email that a second item was out of stock. I chose another substitute. They informed me that the item I had originally ordered, that had gone out of stock before they had shipped it, had gone on sale. They would not allow me to choose a replacement for the original price I had been billed. I finally told them to refund me the (sale) price and not do a replacement. When the order arrived I found one of the items was missing and the second item had some extra yardage included (which I was charged for). When I emailed them they told me the missing item "was not placed on your order for a substitution" and that the price had been refunded to me, no explanations. Never again.

This is the absolute worst place to order fabric from. DO NOT DO IT. I ordered fleece from them and THERE WAS A HOLE IN IT. A HOLE. And all the customer service representative told me what that she could give me $5 off my next purchase or return it and they would send me a new one. $5 CREDIT OR RETURN IT? Yeah right considering it took a month to get it in the first place and THEY ARE CRAZY if they think I would ever even order from them again to use the $5 coupon. Also don't be foolish and think that an item on backorder will actually be stocked on the date listed on their site. I ordered a second fleece from them that was to be restocked on the day I first called to inquire about my order and the representative told me that it had just arrived and would be sent out that day. 2 weeks later the representative didn't know what I was talking about when I told her someone had told me this. RIDICULOUS. Don't waste your time or money.

Never order anything from Fabric.com, never. I ordered 3 fabrics from them on 10/3, received the order a week and a half later, only received 1 yard of the 2.5 I ordered of a certain color, emailed them, received an email 3 days later on the 21st stating they were expediting a replacement. For a week I've been waiting for this stuff to arrive so I could finish the upholstery on the remaining 4 chairs, today I gave up and called to see what expedited meant to these people and was told they cancelled my order. No email, no phone call, nothing. If I want what should have been delivered to me over a week ago then I have to call back on Nov 6th for a replacement order. I'm sorry but am I the only one who sees a huge problem here? This fabric showed dozens of yards in stock, the order was placed and instead of emailing or calling to inform me there was no stock they sent a the wrinkled vinyl yard to me like there wasn't a problem at all. And now, the extremely rude customer service are just blowing me off like oh well that's not our problem. When I asked to repeatedly speak to a manager they refused to connect me to one. Refused. What a horrible, horrible company. I have no choice but to wait, as I have to finish these remaining 4 chairs but I can promise you that if all other fabric companies went out of business these people would still never get another penny from me. A terrible company, horrible customer service, horrible business practices.

I am absolutely disgusted with Fabric.com When i lived in the US, i regularly purchased from their site for my business.
I moved to Ireland and had my first purchase last week. For $16.99 shipping, i presumed the parcel was being sent via USPS. I was prepared to pay for VAT and duty when the shipment arrived. A storm hit the Fabric.com offices and they kindly upgraded me to UPS shipping. However when the package arrived i was hit with a 30% handling charge by UPS. I was not expecting this! I would not have had to pay this handling charge with USPS.
Anyway, I called Fabric.com and Lakesha, the CS rep that i spoke to basically told me they cannot control wether the parcel is shipped via USPS or UPS. This is up to warehouse and they cannot communicate this to their customers. Thanks Fabric.com! You dont' have the courtesy to tell me whether i'm going to pay an extra 30% on my orders? I will be finding a new fabric provider. Fabric.com has gone downhill and their customer service rep was so rude.

Ordered for the first time from Fabric.com and although the order came quickly, the five yards came in 3 sections. I first checked to see if I could get a replacement but they were sold out. I also checked and there was no indication I would get anything other than a single cut. Since it was a conversational print for a client, switching it would be a problem. I wrote to complain and to be fair while they did offer to refund me the fabric and have me return it and offer 10% off my next order, for my purposes that wasn't helpful. Then I went to make the project and realized they undercut the yardage by a little over a half a yard between all the peices. Which meant on top of the technical issues cutting the garment because the yardage is in pieces, the pattern will have to be switched to something more complicated to accommodate the lack of yardage. I am quite frustrated. Had their warehouse contacted me when they realized the issues with the order and partially refunded the fabric, they would have managed my expectations, shown honesty and illustrated they valued my business. This wasn't an honest mistake but sloppy business. Their warehouse had to know the order was bungled and didn't care. As I am writing my review I am noticing others writing similar reviews, so this is not that uncommon. Buyer beware.

I, too, am totally disgusted with Fabric.com! I ordered samples on 7/21/14 for my customer's review, but 10 days later still had not received them. I phoned and was
Told my credit card wasn't accepted. Within 15 mins., my bank corrected their issue. I was told that an email had been sent detailing the issue, but, of course, none was ever
Received. I was told my order would be sent US Mail Priority. The next day, I received an
Email from UPS saying the pkg. Was sent GROUND (why?). And now would not arrive
For an additional 5 days! Seems funny they could send me 5 emails detailing the price
Increase for Premier Fabrics (which I had ordered in the samples), but could never tell
Me there was an issue on 7/21/14. Now that the samples will arrive AFTER the price increase, I have to suspect there is unquestionably motive to the whole fiasco. I will take
My (design) business elsewhere and tell anyone and everyone NOT to use this company!
In desperation, I even offered to have my sister pick up the samples in Atlanta. But was
Told that was not allowed. At least she could have gotten them to me sooner...

I have ordered from fabric.com on several occasions and had no problems until recently. I ordered a yard of expensive fabric with the intention of placing a larger order of the same fabric if I liked it. I knew I could order more because they said on fabric description that it was reorderable and would be kept in stock. I loved the fabric when I received the yard piece and wrote a nice review. However, when I laid it out I saw it wasn't a full yard. That's never happened before so I didn't complain. I went to place an order for 3 more yards and the fabric is out of stock. This fabric is exclusive to fabric.com so I can't buy it anywhere else. There is no indication when or if the fabric will be restocked and there was no response to my email. I am very disappointed because I trusted fabric.com to have it in stock as they advertised. When you carry fabrics exclusive to your company that customers can't purchase elsewhere and you advertise that you will keep it in stock why is it out of stock?

I have always liked fabric.com... until the past several months. They moved into a new warehouse a couple months ago, and I guess with the move, they got to be a horrendous mess. Fabric.com offers great sales and free shipping over $35, but I will probably never order from them again. I have been greatly disappointed with the last two orders and their customer service. They had orders backed up and weren't shipping items according to their "will ship in 48 hours." Okay, I can deal with that. A couple weeks after I ordered, I found out that one of the fabrics was no longer in stock. I emailed them, but received absolutely no response.

Ok, so that one time I will forgive them. I ordered a second time, once again buying enough to get free shipping (which is basically why I order from them in the first place) in order to replace the fabric they misplaced. This time, TWO fabrics were taken off my order. I called customer service and the lady refused to do anything for me. It is their policy that they can take whatever they want off your order and not be held accountable. Which is fine, so I ask for them to at least foot the shipping to replace the fabrics. Received a big fat no. I asked for the supervisor (the lady accidentally hangs up on me, but to her credit, she calls me back). She sends me to the supervisor's voicemail after promising that the supervisor will contact me before the end of the day. Never received a call.

I used to stand up for this company, but no longer. I will never recommend them again, and will tell my friends to beware.

Thanks to fabric.com, I have most likely lost a customer... maybe more due to word of mouth.
I placed my order on 9/6, received it on 9/12 for a project I need to have completed my 9/21. When I opened the box, instead of a black & grey print, they sent green & tan!
I promptly emailed to key them know if the situation and that I expected an expeditious resolution - due to their error - and my looming deadline.
Two days later they responded stating they would express ship the fabric & I should have it in time to meet my deadline.
I checked my orders the next day, only to find out that the fabric is now BACKORDERED! They didn't email me to let me know, I just found out on my own. I called them, they said it wouldn't be in until at least 9/28. I told them that wouldn't work. She offered me a $10 store credit for my inconvenience- I said that's not going to helping customer or me earning more business. She said I could cancel the order. Wow! Thanks for the great customer service, actually thanks for NOTHING!

I ordered 9.5 yards of 6 different fabrics- 1 yard of fabric was not included. I think if a person pays $40+ for international, the least they can do is double check before shipping.

I told customer service "UPS in my country is run by a forwarding service that charges approx. $30 for their services (not including duty)." So when I told them fabric was missing, before even consulting me- they send out a UPS shipment. I end up requesting a refund, which they plan to give in 7 days (hopefully they'll just give and I won't have to fight through paypal).

Even though they have USPS- it is exclusive to P. O. Boxes. I think they need more shipping couriers or at least offer USPS to street addresses - but that's my opinion.

I also asked if they could split 2yds of fabric by the yard and this request was denied. I recently contacted other online retailers for this request and it was no problem since it's per yard not specific cut. I make shams, so if there is a 50" width fabric, I cut by yard for ease- 25x31 and 25x 35.

US Customers, may not have as much difficulty. However, if you're international stay far from- we all know shipping rates to our country can be very expensive (especially if we have to pay it twice).

I wish I had read these reviews before placing my orders.

I must say that I really like the selection of fabrics presented on the website. They have many organic cottons, and at reasonable prices. Unfortunately, costumer service really sucks.

So far I've placed 4 orders. Every time they arrive very late, and I don't receive any confirmation or receipt online.
The first time I ordered swatches and fabrics, and after waiting a long time, I've received half of the fabrics ordered. If they had told me that some of the fabrics were out of stock, I would have replaced them with other colors.

Anyway, I wanted to believe in them, and I placed other orders after that.

I've received 2 other orders (arrived late) and the fabrics were there, but so wrinkled that I couldn't even smooth them completely with my iron.

Finally, I placed an order for faux leather in December. Again, I've never received by email and confirmation, and I found the box on my porch after coming back from vacation. I ordered 2 fabrics, a glue gun and glue sticks for the gun. When I've opened it, I've discovered that the beautiful floral chocolate faux leather that I've ordered was not there, replaced by a hideous cheap blue fleece never ordered. And the glue sticks, by Martha Stuart, were replaced by a mat pad, unsealed, basically by another random Martha Stuart's item. The receipt lists all the items I ordered, but not the ones inside the box. I've just written them and I will be waiting for a reply, but that was my last order. Such a shame for a website with apparently a very good selection of fabrics.

I placed an order on Tuesday, July 22,2014. Per Fabric.com's shipping policy, it says that your order will ship within 2-3 business days (not including the date you placed the order). This is simply not the case. I received an email today, Thursday, July 24, stating that my order would not arrive until the 29th. I called Fabric.com to inquire about why my package would not be received this week as I expected and was informed that they have 2-3 business days to PROCESS my order, THEN 2-3 business days to actually SHIP my order. I am very unhappy. I only ordered from this site because I was in a time crunch and needed the fabric this week. This is the first and last time I will use them! TERRIBLE & CONFUSING POLICY JUST COST YOU A CUSTOMER AND A BAD REVIEW.

I ordered clearance fabric I believed was orange fabric with yellow stripes. There was no wording that the stripes were actually orange sheer. The fabric was clearance and I knew I couldn't return it, p. However, I received my fabric and it looked completely different from the picture. There was no way for me to have known this. I talked to the customer service and all they could tell me over and over is "we can give you a $5 credit". My order cost $14. And I spoke with them about my objections because it was not my fault the fabric was misrepresented. They continued to send generic, robotic answers and at times would gloss over my concerns and say, "Is there anything else I can help you with?" They eventually ended the chat themselves without saying anything. It was a completely degrading experience.

I understand they have a "policy", but this is about the representation of their product and clueless consumers who don't know what they are buying. Horrible first experience. It would be great to at least act like youre listening and care. Won't use them again.

I am working on (what was supposed to be a halloween project) and I ordered from Fabric.com and I am DISGUSTED. I have tried 7 different times to order faux fur from their site, and EVERY TIME. I get some kind of email telling me that the item I ordered wasn't in stock, and that they charged my card anyway. As soon as I get my money back from this horrible site, I'm ordering else where. I will still finish my project, (though it will obviously not be done before October 30th) but I will order somewhere else, and as soon as I get my money back I will NEVER deal with this site ever again.

I placed an order for nearly $200 of fabric on January 9th. They sent me the UPS tracking number for the package, but i did not receive the box on the day they said it was delivered. I called fabric.com to report the problem and they said I had to file a complaint with USPS before they would take any action. After a week of back and forth phone calls with USPS, they decided they didn't have the package and didn't know where it was. I called fabric.com back to report the findings, and fabric.com said they had to initiate a process that would take 8 business days to complete. After that time, they would decide to either refund my money or resend the order. The 8 business days actually took 2 entire weeks, with multiple calls to check on th status. They finally agreed to resend the order, but acted like they were doing me a huge favor. I placed and payed for the order a full month ago and have yet to receive any product.

Bottom line, it's going to take a dozen phone calls and a month of your time if there are any hiccups when your order is shipped. Be warned.

WORST company I have ever dealt with, and that is saying ALOT. WORST CUSTOMER SERVICE EVER. Fabric.com sells fabric they do not have apparently. I ordered fabric to reupholster furniture. The order went through and my credit card was charged. 3 days later, I receive a notice by email that they only have scraps of the fabric left, not a continuous piece. I wrote customer service that I was disappointed and not interested in scraps, and to please refund my money. No response to that email. No refund. Ok, I called customer service and spoke to one of the most unpleasant customer service support agents. I explained the situation to her and again, no apology. Instead she proceeded to tell me how fabric.com is entitled to sell fabric they don't have and that it is customary to do so. She told me that it will take 7 business days to get a refund, then at the end of the call she said within 24 hours. Ok. Which is it? Still no confirmation of the order being cancelled. Still no refund. Still no apology. I called again today, and spoke with another extremely rude customer support rep. What a nightmare. At least I paid through paypal, so I can file a case if they don't give me back my money. Any savings this company might provide isn't worth the trouble. Trust me.