Not sure why they even have a customer service line. They will just say they will have someone email you and you will never receive anything. Unfortunately the only way to get your money back is to dispute the charge.
I normally like to praise, but here I cannot. We received a Fandango movie gift card as a gift from our kids. Upon our attempt to redeem the card and secure a movie time we found it to be a difficult process. Not being able to process our online request we had to call for support. Calling the support line meant 20 minutes of waiting and for all of this we are being charged a $3.40 "convenience fee". Really! NEVER will I give the gift of a Fandango movie
Stay away from Fandango! I've never had problems purchasing tickets online, but purchasing a gift card... whole other story! My friend never received the gift card they "sent in the mail". Spent several hours in live chats over SEVERAL ocassions and each time, someone told me something different! Originally, they offered to change my gift card into digital format so I could email. Then, they said that wasn't possible. Then they tell me they can refund me. And THEN, they turn around and say no! Certainly they can see that no money was used on this invisible gift card, cancel the card, and then send me a digital format. Totally distrust them and will not use in the future, even for movie tickets. Not to mention, their customer service reps were very rude. So unfortunate!
I purchased three tickets, to a show 45 min before showtime, I was charged a fee to purchase online. The ticket office closed before I could notify them that I could not make the movie. I contacted customer service the next day and was told, because I purchased the tickets in the two hour window I could not get a refund or exchange the tickets for another show. The customer service person ended the chat while I was typing. I joined the VIP membership that is worthless and lost over 30 dollars.
Made a simple mistake on a website purchase for a special attraction weeks into the future. Asked for an exchange less than 24 hours after purchase, for another special attraction, same theater, same price, different date. I did not want a refund, just an exchange. Fandango required me to purchase the correct tickets, then they would "review" my request for refund. They refused a simple exchange (said "we can't do that). Nor would they guarantee a refund if I gave them an additional $34.
Gratefully, the theater involved was more than happy to do the exchange. And told me that they sell the same special attraction tickets as Fandango WITHOUT the $2/ticket fee.
NEVER AGAIN FANDANGO. Terrible customer service policies.
They ripped me off for $70 when I accidentally clicked on the wrong movie. I emailed them for a refund right away but they claim to have never gotten my email. When I didn't recieve any response from my email by the next day I called and they told me they could not refund the money because it was under 90 minutes before the movie.
Accidentally ordered tickets for the wrong movie theater, but no one is answering my online support request. The phone number ( 1-800-FANDANGO) provided in the first email response (just a generic message & not an actually reply to my question) generates a busy tone immediately without ringing once.
Fandango customer service is a joke. Not even remotely customer friendly. There is no reason this company should exist. Why a movie theater would essentially outsource their customer service function to Fandango when someone wants to purchase tickets online is a mystery.
I purchased two tickets an hour before the show. On my way to the show I was in a car accident that killed my boyfriend. Fandango will not return my money because that's not a good enough reason to miss a movie
Purchased tickets to a 7:30 showing of avengers on May 2nd. This is the date that was shown on the confirmation screen when I submitted the purchase. Open email, and lo and behold, tickets are for May 1. Thanks to Fandango's ridiculous refund policy, I cannot get a refund because they sent me tickets to the incorrect day which is not 2 hours before showtime. Tried to get customer service to rectify this, apparently Fandango believes that I should be responsible for their %%^&&% web code that shows a confirmation screen for the wrong product. Hopefully the theater will help me out when I speak with them, or else its a chargeback for you Fandango, fix your $#*!ty web code so that the product on the confirmation screen is the same as what comes in the email.
OMG what a rip off. I had a coupon code and didn't place it. Well I can't cancel the purchase and re-do it. And because I use reward from theater, I can't rectify it and neither can the theater. How can I give zero stars? She actually suggested I use it on another ticket for the same movie. WTF... and just what, give to random person? You select seats. Come here random strange child and sit beside me? Yep, complain on your social media. Fandango is crap!
I would have loved to have written a review on how the movie "Don't Breathe" was. Problem is i didn't see it! I ordered my tickets on Fandango.com but selected the wrong movie theater. When I got to the movie theater that I thought I'd purchased tickets for, I was informed that I was at the wrong theater. I immediately logged on to my Fandango account and requested a credit so I could purchase tickets for the correct movie theater. I was told that because it was more than 2 hours prior to the start time of the movie, I was unable to to receive a refund or exchange. I contacted customer service and the rude representative told me there was nothing they could do. True enough it was my mistake in choosing the wrong theater, but I'm only human and I'm sure I'm not the first person that has done that and I'm sure I certainly won't be the last. Either way I was out of money and was not able to see this movie.
Why is it so hard to get help from fandango! I had money on my fandangonow account and it disappeared. Try to call and accepted the call back option. They never called me back. Called again and stayed on the phone for an hour. Took the call back option and again never called me back. I am writing this review while on hold with them.
I purchased two tickets to a movie a little more than an hour before the show and was sold two tickets to a show in Maryland. I was in New York! I immediately contacted customer service and was told that no refunds could be given within 90 minutes of a show. I wish I would've known that before. I tried to at least get a credit but was told no. Never again. Moviefone or Movietickets.com next time
Do not use fandango. Horrible customer service and lies. I'm out 42 dollars and they disconnect the help line before you get resolution. Hair was the so called customer service rep and he lied to me about the theatre response. I spoke with the theatre after I was off the phone with him and they said the exact opposite of what he said
Stupid Customer Service at Fandango. We live in Kansas City and accidentally purchased movie tickets to a theater in Pennsylvania. Called fandango immediately to try and correct the problem, but they held to their no refund policy within two hours of showtime. C'mon, really? $24 for tickets to a movie we obviously can't be at. NEVER TRUST THEM!
Their site malfunctioned telling me that I wasn't being charged. It charged me for tickets all 3 times with an error message. I returned the tickets but they kept the service fee. I contacted their live chat, and they sent "internal email" to request I get my money back. They were supposed to contact me w/in 3-5 days. 10 days later, nothing. I tried to chat again. Agent disconnected on me. DO NOT EVER USE THEM!
On Monday I ordered tickets to see a movie for Wednesday (today). Today I go to check the tickets to double check them and in horror I realize they were for Monday! They cannot give me a refund even though it was them who scammed me. My issue got escalated but I doubt anything will happen. I will NOT use Fandango again because of this.
Bought two tickets for a matinee show on 8/6/2016 through PayPal. PayPal verified that the cost had been paid to Fandango. When I went to see the movie, Famdango NEVER issued a authorization #, so I end up having to buy the tickets again. Contacted Fandango same day, they now say 5 days after the fact that the time of response... opened a dispute with PayPal. What a waste of time!
Once you purchase the tickets you cannot get a refund if you cannot attend. The theater will not help you or support your booking through Fandango. Very frustrating!
Overview
The company has garnered significant negative feedback, primarily centered around its customer service and refund policies. Customers frequently report difficulties in obtaining refunds or resolving issues, often facing long wait times and unhelpful automated responses. Complaints highlight misleading ticket information and website glitches that lead to erroneous purchases, further exacerbating customer frustration. While some customers express disappointment with the service, there are few mentions of positive experiences, indicating a general sentiment of dissatisfaction. Overall, the company appears to struggle with effective customer support and transparency, leading many to seek alternatives for their movie ticket purchases.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members