FandangoReviews 1,233

I ordered 5 tickets to Star Wars for an 11:00am showing. The confirmation email was sent to me at 3:53pm! Almost 5 hours after the movie had started. When I used the online chat to ask for a refund, they said they couldn't because the movie time had already started. I would have to wait 3-5 business days for Corporate to process the refund. It has now been 10 business days, and no email. I then called and waited over an hour for a customer service rep. To tell me they are backed up and there was nothing she could do for me. Fandango sucks! We need a class action suit! They are ripping everyone off. DO NOT USE FANDANGO! IT'S A SCAM!

I purchased tickets for our local theater. Upon entering the the theater I find that I cannot use fandango tickets there. Paid for tickets n when I got my charge card both charges r on it. The theater n fandango. Called fandango waited 30 minutes no answer n left a call back number. No call. Emailed no response. Called the next day n waited 1 hr. N 30 minutes n still waiting. Unbelievable. Would not recommend them to anyone besides tickets r more expensive through them.

I picked the wrong theater and when I went to get the tickets refunded (you will lose the 'convenience' fee) the site couldn't complete my transaction. I tried this about 5 times from different devices and over the course of a couple of hours so I believe it was intentional. After being on hold waiting for the chat agent for approximately 32 minutes. I had a short exchange where I was told to expect a confirmation email on my refund. Now 30 minutes later I do not see it in either my account or email. The chat agent was polite and efficient, the reason for my review is that the owners and managers of this company feel that this poor level of customer experience is acceptable. The support site says it is Oracle. My company uses it and the IT guys find it hard to keep going. Maybe that is the root issue. No matter, do not use this site if you can avoid it.

Fandango rips off their customers and refuses refunds for honest mistakes. I bought the groupon deal for $26 credit for two fandango tickets. I used the code and got credited but then they charge me a convenience fee and others making it not free. I tried to buy tickets for the following day but it bought tickets for the same day and I contacted Fandango customer support waiting over 45mins to talk to someone then they just tell me your out of luck we can't do anything for you since you used a promo code for your purchase they could only refund my convenience fee. I asked them why they couldn't just give me the exact same show and time for the following day and or credit for 2 ticket as i purchased. They refused and just threw a link at me from their website regarding refunds and exchanges... They gave absolutely no care or consideration to me as a customer. I highly would not recommend using Fandango or buying any groupons for their tickets ever unless you don't mind throwing your money away. Fandango you just keep pissing off customers, no wonder everyone just going to move to Moviepass. Later Fandango never again using this crap service.

We bought our Star Wars tickets in October when they went on sale, got a confirmation email, number, they charged us, the tickets are listed in my purchase history and everything. So tonight, thankfully even though we had reserved seats we decided to get to the theater super early to get snacks and all that. We go to the counter to get our tickets printed and they tell is they "Can't be released". What does that mean? We get sent to the manager. He tells us the same thing, and that we need to contact Fandango. After waiting 40 mintues with us and the manager on hold with them and no answer, the manager kindly gave us tickets for 2 different seats that had not been filled yet near the front. He said he suspected an error on Fandango's part, and that the seats were possibly sold twice. I didn't have any errors or weird refreshing screens while checking out, so I don't see how it could have happened. So we went and sat in our original seats and sure enough people show up with tickets for them. All in all, the guy at Penn Cinema was awesome and we got to see the movie, but it was super inconvenient and shady of Fandango.

I tried purchasing tickets using my Groupon promo code, but it wouldn't go through. After waiting 20 minutes on hold I finally got to speak to a rep who did nothing. She told me to purchase the tickets at the theater and she'd "bump" the problem up to administration. I told her that the ticket was expiring in one week and I don't go to the movies that often and wanted to use it now. She repeated that she'd "bump" it up to administration, which might take up to one week to solve. I have no hope that anything will be done and I'm sure it will expire on the 18th and I'll be out the money spent. Then I received an email asking how my experience with the rep was and it didn't work either. I was unable to answer any questions. Terrible experience. I will never use Fandango.

PUT THIS COMPANY OUT OF BUSINESS.

Do not use Fandango. There are plenty of competitors out there -- competitors with moral compasses who follow good business ethics.

Accidentally booked a movie for same day -- within an hour of the show -- rather than the intended next day. Because it was within their timeframe of the showing they denied reimbursement or transfer, there was "nothing <> could do." With today's technology, they can validate that the movie had come and gone and that I and the six people I bought tickets for had not attended. Furthermore, to not take my word for it (trustworthiness and integrity, here) and transfer my amount to the next day, was inflexible and un-trusting. A customer who doesn't feel trusted by the company, loses trust in the company and doesn't return. I will never use Fandango and I encourage everyone else to not use them, also.

For those who believe in rehabilitation, I have given them a few months to correct the problem and fix their unethical practices, but they still stand by the policies and have not reimbursed my $70 for the movie seats that we did not use.