FandangoReviews 1,233

A few years ago Fandango seemed to work well. The last several times using it was frustrating and useless. Spent nearly an hour trying to buy 2 movie tickets. Never succeeded. Would not recognize seats reserved. Continued to get error message which does not identify the specific error. Asked for valid Loyalty Number, which it showed in box. I entered it anyway. Got same error message. Checked account info for Loyalty number. The correct one showed in box, however, it continued to ask for a valid number. Q&A does not answer questions. Repeated process several times with same results. Will no longer use this method of purchasing tickets. Easier to go to box office.

After being a very good customer for years, I needed a refund and found out how horrible their customer service really is. I attempted the refund online but because there was $5 off on $60 of tickets, it had to he done through customer service. I waited for 40 minutes and was then disconnected. I emailed them with all the relevant info and received a reply several days later telling me they couldn't do a refund through email. I needed to do it online.
At that point, the movie day and time had come and gone. I replied explaining the situation again but got no response. I no longer use Fandango.

The movie I needed a refund for was at 820 PM, I finally was able to speak to them after being on hold for 2 hours and being kicked off the online queue 3 times and left without a call back at 1233 PM. I was told they would need to send my refund request to corporate. I was emailed a response by the corporate the next morning denying my refund with the reason that it was past showtime so they could not give me one. This is a terrible company, I have emailed them back with no response other than I could go speak to the theater manager and have him call to allow fandango to release the funds. Terrible, terrible, terrible! This company basically stole 100 dollars from me, never ever use this service!

Saturday night I purchased 2 tickets for the movie Little. When I went to my email to pull the tickets up but there was no email from Fandango. I checked my credit card statement on my phone and was charged for 2 tickets. The manager wrote me up temp tickets and escorted us to the seats we had purchased online but there was already people sitting in them. He checked their tickets and they too had seats c6 and c7. The movie was sold out so we didn't even get to see it. It was a complete waste of time and money, as we had drove all the way there, bought popcorn, candy and drinks and then didn't even get to see a movie. I have called Fandango 4 times since Saturday night and each time a recording tells me to wait and that someone will get to me. I wait and wait and wait and nobody every gets to me and eventually hang up. Then I tried leaving my call back number and the recording promised they would call when it was my turn. I left a call back number at 5:03 p.m. Monday night and they returned my call at 9:51 that night and I was sleeping so I missed the call. I also tried the online chat twice and the wait time starts off at 10 minutes and then went up every time I check. This is absolutely ridiculous! I want my money back!

Fandango's website messed up and charged us 2 times for the tickets. I never got the confirmation for the tickets, thus never got the tickets. Took 2.5 hrs on the phone I hung up. 1.5 on the live chat feature the rep that helped me blamed the charges on my bank. When I asked to speak with the manager, the manager was no more help. I asked him about a rep that helped my husband because that rep asked how he could help then disconnected the session. When I asked the manager about this he said the chargers were by banks fault and disconnected the session. Such poor customer service. I will never use them again!

Only used Fandango to use up a gift card. Terrible experience. Site would not accept our Regal card, even though I input it w/0's, and without. Use the card all of the time at Regal and it works fine. Tried to find contact info online-they make it hard to find on purpose. Called them, was told it would be about an hour on hold, accepted the "call back" feature which states they will hold your place in line, right! No calls at all. Got on their chat feature, about an hour wait as well. Totally not worth it! 42 in the queue as I type, and another 1/2 hour of waiting.