Fandango

Purchasing tickets always fails on the first try. On a good day it'll work on the second or third attempt. I love Cinebistro, but they use Fandango for buying tickets and so I won't go there anymore. Luckily I live in an area with lots of choices so I'll go to Cinepolis instead (they don't use Fandango).

I purchased tickets for a movie for last Friday night. We went, it was a great movie! However today I discovered I was charged twice and there were 2 confirmation email sent. I contacted support and since I didn't discover it before the movie time there is nothing they will do about it. I will never use Fandango again!

Fandango changed the date while my wife was trying to buy tickets, causing us to buy tickets for the complete wrong day. We were able to get a refund for Fandango credit but now it won't let us use that credit! We also never got the "convenience fee" refunded and will have to use our credit for that in the future. It is a rip-off!

Online I changed my order from one adult & 2 child tickets to one senior & 2 child tickets (3 tickets) before purchase, but ended up with 1 adult, one senior, & 2 children (4 tickets) after purchase.

Fandango.com REFUSES to fix the mistake by chat or phone!

Fandango.com chat promised an answer in about 7 minutes but took over 40. Then it took an hour & 14 minutes to get an answer by phone. (I guess they are answering a lot of unhappy callers.)

The ONLY solution they have to ANY mistake is either a refund where you lose your $6.00 service fee or a credit to your account. Why would I want a credit to an account with a company that will not fix even their own mistake?

I called for a refund because the theatre they sold tickets for, is closed for construction. I can't believe that they sold tickets like that! I asked for a refund but they did not full refund me. They kept around $9 for themselves.The customer service I spoke says, its not their fault! He is angrier than me! I cant believe there is a business like this here in the US. We should call & report to business bureau & consumer protection.

Purchased tickets for a movie 2 days in advance, went to the theater the day of and the ticket dates were wrong. They were for 2 days earlier. Called customer service, was on hold for 45 minutes only to be told there is nothing they can do because it's passed my showtime. I will never go through them again. They screwed me out of my money and all I wanted was for them to move it to another day. I will never go through this company again. They are horrible! I hope they go out of business soon!

Try this: I bought tickets from Fandango, went to the theater on the day and time only to find there was no such movie or showing at all at that theater. The theater refunded me the tickets but I was left to pay for the internet fees, the parking, the gas etc to say nothing of my time wasted. When I contacted Fandango they told me over several emails that they could not refund me the fees because I did not request a refund BEFORE the movie time. Isn't that beautiful! Except there was no movie time and they were selling empty air and get to keep the fees. I call that theft. I turned to my cc company for a refund. Never use Fandango. They are thieves, period.

I too purchased tickets for one city and was sold tickets for a different city. I didn't know I had a problem until after my purchase was made 1 hour and 53 minutes before start of movie. You can't request a refund or ticket exchange from Fandango for anything less than 2 hours before the show. I was on hold for more than 50 minutes waiting for a supervisor and then I was automatically rolled into voice mail.

Terrible Fandango experience. The app failed twice while I tried to purchase 2 movie tickets. No confirmation received. No tickets received. No email. No in-app confirmation. I was in a hurry as I was at the theater so I eventually used Cinemark's site. Fandango charged me for the 4 tickets I never used and when I got a customer service rep they refused to refund my $24. Terrible experience online and with the rep! I'll never use Fandango again! Ever ever ever!

Purchased 5 tickets from fandango to see Solo May 27,2018. During the movie the theater had technical movies and we missed 20 minutes in the middle. I asked for a refund and they apologized and I was told I had to contact Fandango since I purchased through them.

I contacted Fandango. What terrible customer service. They refused to help me or give me a refund. They refused to call the theater and investigate. They told me I saw the movie, except for 20 minutes of the film and that I didn't deserve a refund!

And they charged me a $7.50 convenience fee. How convenient for Fandango. I will never buy tickets from this web site. Terrible.

I made a phone call to #FandangoNow some time ago about a credit that expired four months prematurely without any warning or email. I called customer service and they told me they would issue me a free rental. They did not keep their word and I would not do business with them in the future. I cannot condone a company that does not do what they promise to do.

I accidentally bought movie tickets for today instead of tomorrow and when I realized it, it was already past when the movie had started for today. I tried calling the Fandango Customer Service number and just got a busy signal so I clicked to get help via Live Chat. I waited for 45 MINUTES and once I got connected they just said "Since it's after the show has already started there is a strict policy no refunds or exchanges." I pleaded with the guy because my daughter was really looking forward to this date with her dad. He had zero sympathy and stated the same thing again and again. This was a horrible customer service experience and I won't be using Fandango again!

Fandango has been besieged with a "fee for no service" principle of doing business.
My wife purchased two tickets for the Indian blockbuster movie "PK" and was charged a convenience fee of a couple of dollars per ticket. But when we got to Regal in Westboro Mass, there was no one at the multiplex to speed check in and we ended up waiting in line at a alternate ticket counter that was a part of the refreshments area! Obviously, Fandango has a small print somewhere stating that it's not up to them to manage customer service at the theatres, and as usual is the case, if the event isn't American, then the quality of the service drops because it's expected off people to put up with compromises.!

Tried to use an online promo code to get a ticket. Very soon after realized I had a conflict and tried to switch my ticket time. Spent an hour in an online chat queue to be told they were unable to help me in any way since it was a promo. They were quite unhelpful. Guess I won't be using Fandango ever again.

I accidentally bought tickets for a theatre in Pennsylvania while I live in Minnesota and I requested a refund but they would not give me one. I explained the situation and they still refused my refund because they are an hour ahead so the show had already started but here on my end, it was an hour behind and would not have started. I had no idea they were an hour ahead and despite explaining this, they still did not help me out with the issue.

I purchased a ticket online to and was charged for 2 tickets. I contacted them through online site and called they were not helpful at all. I was not refunded the money since I purchased the ticket 1 hour before show time and refunds are only given 2 hours before show time. Purchase at the theater don't waste your time or money. Worst ever

Negative 10 star if that was an option. They list the price as "bargain" price; but it is the same price as you could get at the theater. On top of that, they charge you 20% convenience fee. Then you still have to stand in line to get your tickets. It is a total ripoff. Do Not Ever Use them! They should be out of business.

I bought tickets to see despicable me 3 not 3D or imax. When i got to the theater it was in 3D. My 8 and 3 year old didnt really enjoy the movie so i tried to contact them to make things right and they were very rude. I will never use fandango again. I double checked my purchase history and it clearly says regular movie.

Bought 16 tickets and 3 didn't show up right before movie., went to counter and nope they cannot refund. So I send them an email and no they can not refund me because the movie has passed. I even asked for a gift card so I can purchase again and they still wouldn't

Do not use this site EVER,

Don't waste your money because the time you will have to waste trying to use them is well over an hour. No customer service and terrible time trying to use their gift cards on their good for nothing web sight!

I loved using fandango until I bought a ticket for the wrong date. I didn't use the tickets and they would not let me transfer the tickets. They told me my only option is to repurchase them.
Terrible customer service

I tried to get a refund before the movie start time for 5 tickets purchased under my VIP membership and was refused because it was within 2 hours of the start time. That shouldn't matter - if you can't use the tickets before the start time and you contact them, they shouldn't keep your money! They should either credit the charge or allow you to reschedule the tickets for another time. VIP must mean "Fandango will keep your money" in their language.

Using Fandango is a joke... can't wait to complain to the BBB about this poor customer service Tried to use there site to get a refund... anytime you click on the button it doesn't work.IT never seems work in the customers favor... only for Fandango.