FandangoReviews 1,233

I won a voucher in a contest from my local radio station to see "A Star is Born." The radio station staff told me I had to pick up and use the voucher by Friday, November 9,2018. I did pick up the voucher several days early and I attempted to redeem it for tickets in the evening of Friday, November 9,2018. The Fandango system rejected the redemption, stating that the code had expired. A call to customer service revealed that in their computer system, the code was set to expire at something like 1:00pm ET on November 9,2018. Nowhere on the voucher does it state a time; it merely states the expiration date as 11/9/2018, which should mean it is valid through 11:59:59pm on November 9,2018. Several calls to customer service, each with around a 30-minute hold time, revealed they have had other calls about this. Instead of realizing they made a mistake and expeditiously rectifying it, they have stubbornly resisted providing redress. They have demanded a photo/scan of the voucher, even though they, by their own admission, have received many identical complaints. They shouldn't need a photo/scan since frivolous or duplicate claims are prevented by the fact that each voucher has a unique alphanumeric code and they already know there is a problem from the numerous complaints they have received.

When it took more than 48 hours for me to provide a photo/scan of the voucher, they automatically marked my issue as "solved," even though it obviously wasn't. Of course, they pocketed all the money Warner Brothers paid them for these promotional tickets and that they weaseled out of actually providing. Is it worth all this time and hassle over tickets whose value total, at most, $30? Probably not. I'm sure that's exactly what they're counting on. Multiply $30 by thousands of people and you have a lot of free money for services you didn't have to actually provide.

There is nothing to be gained and plenty of risk by using Fandango for regular ticket purchases: just go to the theater and buy them the old-fashioned way. From my experience, once Fandango has your (or someone else's money), they don't care about you.

I bought tickets online as a VIP and could not use them so I exchanged them for a Fandango credit. Tried to use that credit the next day but it does not apply to my next purchase. No way to apply it. Had to buy two more tickets and then called support. I was on hold for chat support for 45 minutes even though their chat window said it would be 19 minutes when I started holding. They refused to give me a refund even though I explained how both their mobile app and browser app did not work correctly. I said I would do a chargeback on my credit card if I needed to and the guy said that my account would then be suspended because that is against their terms of services. I asked to talk to a manager (in chat online) and he disconnected. Nice.

Never using them again.

I bought tickets for 6 senior citizens and 5 were able to make it The 6th person was not feeling well and could not make it. We arrived 20 minutes early and the theater said only Fandango would be able to refund me for the one ticket. I tried to call Fandango but there was a long wait so connected to them through chat. After finally connecting, the movie had started about 3 minutes after connecting. I explained the situation to the chat associate and they said they could only provide a full refund if the movie had not started yet. I was out of luck. The associate said, I could ask the theater for the refund but the theater refused. The chat associate said I did not request the refund prior to the movie starting and I would not receive any refund.
This service is terrible. I will be sharing this story with all my friends and family and highly advise not to use Fandango. If you do, there is a good chance they will rip you off.

I paid for 6 tickets but it was charge to the wrong theater didn't notice it until 9:36 movie started at 9:40 was told to call for a refund. After being on the phone for 20mins no answer so I hung up bought more tickets and contacted chat support at 12 it said closed at 10. I contacted chat support at 9am she rushed me off like sorry I can't help... I'm like yall was closed... called customer service they said I can't get anything back cuz it's passed the time even if they was closed

A purchase for venom at galleria mall in st louis. Today at 10.21.2018 was made 10 minutes before the movie venom started, the card was successfully charged the money! And you took the money, but the website never went through successfully, your website timed out and said, host error, you never gave me a confirmation, you never gave me a receipt, you never gave me anything, you just took the money and charged the convenience fee which you already claim i can't get back the convenience fee, but why not, because going through this is not convenient, i also been on hold on with your phone customer service for 1 hour straight, so... is your customer service fake? Are you a scam? What are you? Is this some type of robotic, take your money scam? Well i did look you up after being on hold for an hour and i found this! https://www.sitejabber.com/reviews/fandango.com and that is a lot of people saying your a scam are you going to prove them right that you are a scam to me or are you going to deliver the best customer service and give me the refund?

Time to complete your order: NaN: NaN

VENOM (2018)
PG-13,1 hr 52 min
Sunday, Oct 21
11:15 AM
Select new showtime

Closed caption | Descriptive Audio
Galleria 6 Cinemas
30 Saint Louis Galleria
St. Louis, MO *******
Auditorium 3
Age Policy
EARLY 2 x $5.00 = $10.00
Convenience Fee $3.00
Total: $13.00
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I wish I would have know about this scam before even purchasing tickets through here. I usually don't write reviews but I felt it was needed to make others aware that this app/website is a scam. For an hour I tried to figure out how to get a refund on my purchase and there wasn't any clear instructions on how to do it so my showing started and ten minutes after I found a chat through them and it resulted that they couldn't refund me the money and had to contact the manager from the theater so he/she can submit a request to them for credit only. I am extremely upset and disappointed because I feel ripped off and I lost my money. Please, if you're reading this DO NOT use this website or app!

I purchased tickets for my brother my mother and myself to see the movie Halloween October 19,2018. Accidentally, I chose the wrong day. I chose Thursday but meant to chose Friday (the actual day the movie aired). I noticed an hour before the actual showtime so I figure to myself no biggie I can call fandango and speak to a customer service representative and just refund (if no available tickets) or change the date. I called and noticed the system say all reps were busy to high calls and the waiting time to speak to someone exceeded 5 mins. I told myself I'd wait. 5 minutes turned into 10,10 turned into 20,20 turned into 30 and so forth until it reaches 8:30 the time I chose for the movie. NOW IM FURIOUS. How do you promise a refund to customers but have the worst customer service and have the bogus policy that you can't be refunded after the showtime. ITS ALL A SCAM. I will never in my life pay for my tickets through the fandango app again. No respect and appreciation for the customers.

THey get ZERO stars... horrible customer service. I have been an avid movie goer for 50 years and this is the first time and last time I will ever use the ticketing service of FANDANGO... printed out their tickets and box office said they weren't good... had to go to car to retrieve phone to find email to find ticket to them go back into theatre... missed the first 15 minutes screwing around with this... and when I contacted FANDANGO the $#*! on the phone could have cared less... never again... no even an I'm sorry for your inconvenience. He suggested that I didn't know how to buy a ticket... anywho,,, their customer service department doesn't exist so don't stay on line with them... (funny enough it said the wait would be 3.2 minutes and it was 10.7 minutes!)... never again.