FareBoom

Awful service. Avoid like the plaque. Bought tickets and had to cancel because of covid 19 charged me a fee for a refund then never received refund. Lies. Terrible service. UPDATE DID REFUND INTO CLOSED ACCOUNT.

I am having a very bad experience with Fareboom. I bought two plane tickets in January for travel in April to Switzerland. Due to the Covid 19 flights were canceled and I was told by fareBoom that I had a choice between them giving me my refund of course with some fees or the airline with no fees. I chose to get my refund from the airline with no fees. I filled out the form with airline and waited for over a month and then got an email from the airline stating that my refund will be sent to Fareboom and they will send me back my money. I wrote to Fareboom and at my surprise got a reply stating that they will process my refund in two to three weeks. So after waiting for more than a month I will now have to wait for another three weeks for Fareboom to process this refund.
This an extreme rip off I feel and when I call I got a recorder and never a human being.
I just wish that you should remember that business will start again and you would want your customer to trust you again however this is not a situation that people will confortable doing business with you in the future.

Biggest waste of money. No service. Fareboom does not answer phone, e-mail/note slow response which is not an alternative flight offer. Air Canada would have given all money back after cancellation but Fareboom kept $450, for what? Nothing. Most inflexible for rebooking. Must rebook all parties on same route, dates or contact them and you get zero customer service. Overall rating should be zero Stars. Cheap tickets but if airline cancels you get a voucher you can't use because rebooking is a nightmare, if even possible. Don't see how Fareboom can stay in business. I have not been able to rebook after many attempts online, by calling, or writing to Fareboom.

This is by far the worst travel company I ever deal with. We tried rebooking our flight after covid restrictions were lifted, and they quoted us prices that are much higher than the airline is offering on their websites. When we found a similar price on Fareboom website, they claimed they could not give us that price because ours is an "exchange" rather than a new flight. To get a refund? They were not only going to charge us $100/person, they want us to pay the $100 (times 5 people) upfront, but won't refund our money for another 8 weeks! So not only are they holding our original fare hostage (about $4300) they now asked us to pay another $500 to "process our refund". This company is a scam

I should have read the reviews before purchasing air tickets from Fareboom. Yes, they were a little bit lower in price compared to other sites but if you are not aware of their business practices then you are screwed. The day before my departure I received the cancellation of airline flight notice from Fareboom. The airline said that Fareboom canceled one of my return flight segments. I called Fareboom and denied that it was them that canceled and reissued my e-ticket. I flew to my destination. The day before my return flight, I received the cancellation email again. Fareboom does not accept calls. I requested a call back thru their website. Someone called me and was promised to be called back once the situation gets fixed. No call returned. I was able to fly back home but not because of FareBoom, let's say it is because of Divine intervention. DO NOT TRUST FareBoom.

Fareboom representatives gave me false information on the value of my ticket. They dated the ticket expiration was not till December 2021 and now I want to use it they are saying the ticket expired last December 2020. Instead of taking accountability and compensating me for their miscommunication, my ticket lost its value.
Also whenever you call customer service it hangs up. I don't intend to use this site anymore and I advice no one else does.

Requested refund for flight to Germany non 07/02 because of Covod-19. They charged me $300 for processing the refund of three tickets. Informed me per email last week that my refund was processed, but it could take up to 4 weeks until I see it on my account. When asking for receipt for travel insurance they told me I can show them my bank statement when the money post. When advising them that even Walmart gives you a receipt when they process a refund, they finally sent me one. Discovered that the four digit of the debit card the receipt show are not mine. Wrote them now 3 times asking where my money went to and still have no response. How is it that you can take my money in a sec, but take forever to give it back?

I originally booked a flight for 3 people in March 2020 to Paris. Due to covid 19 I decided to cancel my trip that was supposed to take place in August. I asked for a refund but was given a voucher instead. Fine. Once I wanted to use my voucher in November 2020 they asked me to add $2000! Yes, saying that the tickets went up. I told them I will use my voucher at a later date. Then on December 2020 they asked me to add $1100. I have checked with united airlines and actually prices went down. They had no reason to ask me to add another thousand. I booked it anyway. Then I needed to change my return date they charged me another $282. Lastly, I also had seat assigned on the site but United airlines declined and said I had to pay an extra $55 per seat reservation. I think I should sue this fake company. Stay away!

Horrible company. Ceo talks about family owned value company etc. They all should be in jail. They are stealing peoples money. U buy ticket and they cancel the ticket on their own and they ask u huge amount of penalties. Even when u buy book with confidence doesnt mean anything. Family owned stealing company. No customer service at all. Some one needs to shut this company down and put them in Jail.

Ticket canceled because of covid. Now trying to rebook after 2 years and they charge 100$ more for the ticket then anywhere else. Worst cusomer service ever, trying to call line hang up on you, chat onlne not available, email take forever to be answered. I dont understand how such an horrible company stay in buisness. I hope the got bankrupt soon so nobody have to go trought hell again with them! Shame ob you Fareboom!

They stole 3,000 dollars from me. I am disgusted with the CEO Marko Cedez. They illegally are taking money claiming it's the airlines cancellation policy, when talking to the airlines directly, they said they charge zero amounts for a refund. BBB has over 56 claims against them.

Yes it was very stressful to be in another country to wake up n see in my phone: your flight is on progress'. Yes flight was anticipated 10 hours n not communicated to me. Partner airline sensing its flight was getting full tried to drop me. I ended up taking the first leg of my trip n the last one as planned. It took me several days to de-stress as I couldn't get in touch nor w fareboom staff nor w any one of the airlines in question: Azul n United.

In December 2019 we booked our flight to Germany and then covid-19 happened.
We tried many times to cancel starting in March and now they don't answer their phones.
I have tried to find the flight on swiss air and lufthansa. There is no such flight and no one will talk to me. Germany is letting only eu members in and they must quaranteen for 2 weeks. Ec-261 says we can get our money back. Lufthansa also does not care. So please stay away from fareboom, swiss air and lufthansa.
John C.

Some times you just run into a air travel web site that has all the good tools to find great deals. This travel web site is one of them that has found me some incredible deals to fly around the world and I. Fly around the world several times in a year. One problem I found is that the deals do not last long, so know your prices of travel destination and when you see the deal, book it, cause they don't. Last long. Example I found flights from IAD, Washington d c to Bangkok, Thailand this past year, round trip $548. A bargain to consider for a flight half way around the world. They also show you when the peak prices are and use multiple airlines to choose from.

This is the worst company ever. I lost so much money. They have no customer service. Their emergency contact number is a scam and it never works. I believe someone is running this company from their basement and they have just family members running the calls. Stay away from this scam.

They claimed they understand and speak 9 languages but when you called there is no one to speak with except being transferred to a dead end. No one should be a ticket from fareboom.com.
By the way, this website is owned by the best travel store. And when you try to access their website it takes you to fareboom.com