Ticket canceled because of covid. Now trying to rebook after 2 years and they charge 100$ more for the ticket then anywhere else. Worst cusomer service ever, trying to call line hang up on you, chat onlne not available, email take forever to be answered. I dont understand how such an horrible company stay in buisness. I hope the got bankrupt soon so nobody have to go trought hell again with them! Shame ob you Fareboom!
I have never had this happen to me in my life flying with other carriers, and companies that booked our flight. My partner just found out last week that his flight got canceled. They are now rebooking him over London, so that I will arrive in Spain first to visit his parents. We were supposed to fly together. They have caused us stress with not even a phone call. Jerks! Do not book your Vacation with them!
They stole 3,000 dollars from me. I am disgusted with the CEO Marko Cedez. They illegally are taking money claiming it's the airlines cancellation policy, when talking to the airlines directly, they said they charge zero amounts for a refund. BBB has over 56 claims against them.
Yes it was very stressful to be in another country to wake up n see in my phone: your flight is on progress'. Yes flight was anticipated 10 hours n not communicated to me. Partner airline sensing its flight was getting full tried to drop me. I ended up taking the first leg of my trip n the last one as planned. It took me several days to de-stress as I couldn't get in touch nor w fareboom staff nor w any one of the airlines in question: Azul n United.
In December 2019 we booked our flight to Germany and then covid-19 happened.
We tried many times to cancel starting in March and now they don't answer their phones.
I have tried to find the flight on swiss air and lufthansa. There is no such flight and no one will talk to me. Germany is letting only eu members in and they must quaranteen for 2 weeks. Ec-261 says we can get our money back. Lufthansa also does not care. So please stay away from fareboom, swiss air and lufthansa.
John C.
Some times you just run into a air travel web site that has all the good tools to find great deals. This travel web site is one of them that has found me some incredible deals to fly around the world and I. Fly around the world several times in a year. One problem I found is that the deals do not last long, so know your prices of travel destination and when you see the deal, book it, cause they don't. Last long. Example I found flights from IAD, Washington d c to Bangkok, Thailand this past year, round trip $548. A bargain to consider for a flight half way around the world. They also show you when the peak prices are and use multiple airlines to choose from.
This is the worst company ever. I lost so much money. They have no customer service. Their emergency contact number is a scam and it never works. I believe someone is running this company from their basement and they have just family members running the calls. Stay away from this scam.
They claimed they understand and speak 9 languages but when you called there is no one to speak with except being transferred to a dead end. No one should be a ticket from fareboom.com.
By the way, this website is owned by the best travel store. And when you try to access their website it takes you to fareboom.com
The future vouchers are worthless. I was quoted 3 times the amount of my original tickets. It was cheaper to accept the loss and rebook through their site. Of course I didn't do this because i didn't want them to have access to anymore of my money. I finally took the loss getting 1/3 back. It was a hard lesson... but one I won't repeat.
I will admit the price was a little lower than the airline. It was an overseas flight during the shutdown. The flights to overseas were canceled. FareBoom would not issue a refund without a penalty which was more than the flights. Just a runaround. I made the mistake of booking it in the first place on impulse. It would have been better in the long run to go through the airline. At least that way you can expect some help.
Overview
FareBoom has a rating of 1.7 stars from 76 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FareBoom most frequently mention customer service, full refund and ticket price. FareBoom ranks 201st among Plane Tickets sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members