FareBoom

This is by far the worst travel company I ever deal with. We tried rebooking our flight after covid restrictions were lifted, and they quoted us prices that are much higher than the airline is offering on their websites. When we found a similar price on Fareboom website, they claimed they could not give us that price because ours is an "exchange" rather than a new flight. To get a refund? They were not only going to charge us $100/person, they want us to pay the $100 (times 5 people) upfront, but won't refund our money for another 8 weeks! So not only are they holding our original fare hostage (about $4300) they now asked us to pay another $500 to "process our refund". This company is a scam

I should have read the reviews before purchasing air tickets from Fareboom. Yes, they were a little bit lower in price compared to other sites but if you are not aware of their business practices then you are screwed. The day before my departure I received the cancellation of airline flight notice from Fareboom. The airline said that Fareboom canceled one of my return flight segments. I called Fareboom and denied that it was them that canceled and reissued my e-ticket. I flew to my destination. The day before my return flight, I received the cancellation email again. Fareboom does not accept calls. I requested a call back thru their website. Someone called me and was promised to be called back once the situation gets fixed. No call returned. I was able to fly back home but not because of FareBoom, let's say it is because of Divine intervention. DO NOT TRUST FareBoom.

Awful service. Avoid like the plaque. Bought tickets and had to cancel because of covid 19 charged me a fee for a refund then never received refund. Lies. Terrible service. UPDATE DID REFUND INTO CLOSED ACCOUNT.

Fareboom representatives gave me false information on the value of my ticket. They dated the ticket expiration was not till December 2021 and now I want to use it they are saying the ticket expired last December 2020. Instead of taking accountability and compensating me for their miscommunication, my ticket lost its value.
Also whenever you call customer service it hangs up. I don't intend to use this site anymore and I advice no one else does.

Requested refund for flight to Germany non 07/02 because of Covod-19. They charged me $300 for processing the refund of three tickets. Informed me per email last week that my refund was processed, but it could take up to 4 weeks until I see it on my account. When asking for receipt for travel insurance they told me I can show them my bank statement when the money post. When advising them that even Walmart gives you a receipt when they process a refund, they finally sent me one. Discovered that the four digit of the debit card the receipt show are not mine. Wrote them now 3 times asking where my money went to and still have no response. How is it that you can take my money in a sec, but take forever to give it back?

I originally booked a flight for 3 people in March 2020 to Paris. Due to covid 19 I decided to cancel my trip that was supposed to take place in August. I asked for a refund but was given a voucher instead. Fine. Once I wanted to use my voucher in November 2020 they asked me to add $2000! Yes, saying that the tickets went up. I told them I will use my voucher at a later date. Then on December 2020 they asked me to add $1100. I have checked with united airlines and actually prices went down. They had no reason to ask me to add another thousand. I booked it anyway. Then I needed to change my return date they charged me another $282. Lastly, I also had seat assigned on the site but United airlines declined and said I had to pay an extra $55 per seat reservation. I think I should sue this fake company. Stay away!

Horrible company. Ceo talks about family owned value company etc. They all should be in jail. They are stealing peoples money. U buy ticket and they cancel the ticket on their own and they ask u huge amount of penalties. Even when u buy book with confidence doesnt mean anything. Family owned stealing company. No customer service at all. Some one needs to shut this company down and put them in Jail.