FareBoom

I booked 5 airline reservations with Farboom on 09/19/2019 to fly on June 28th 2020. The airline cancelled our reservation and changed it to July 1st. Then they cancelled again and scheduled it for July 12th. I finally had enough of them deciding for me when to travel. The country that I was going to would not open the air traffic until July 14th. In addition, the country would not allow any airline to land in it's airports except the domestic airline. The airline I was traveling with, would not be able to fly us there. I contacted Fairboom many times to refund me the money, they want to charge me $75 for every passanger. I refuse to loose $375 for a cancellation that I didn't initiate. The airline is the one that cancelled my original tickets, not me. They didn't honor their commitment to fly us on the date that we chose. I know that I am entitled to a full refund without any question!
I am going to give them one more chance for them to make right and refund me the money. I used Fairboom for many years. I travel with my family every two years and bring my mother once a year. In addition to anyone coming to visit me, I purchase their tickets with Fairboom. I am also a board member of a large community which I always recommend Fairboom for all member's travel needs.
My order number is O-2B******* and I would like my full refund!
While waiting for your response, respectfully,

Don't ever use this company. You are are your own should you run into any flight-related problem. Their phone line isvpurposely set up to avoid speaking to customers. Emails are hardly responded to. Worst of it all, they are very dishonest if they manage to respond at all to your emails and here is the story: Got stranded overseas due to COVID. Made concerted effort to reach them to no avail. Got auto-email on confirmed flight on the original return date despite airport closures due to covid. I ended up on a wasted trip of over 800 miles to and from the airport of departure. When I managed to return via emergency evacuation flight at an extra cost of $1350, I reached out directly to the airline in April and requested for a refund on the return trip. Delta promised a full refund and I requested a direct refund to me since I could not get hold of anyone to speak and no response via emails to fareboom/bt-store.com. Unknown to me, when a customer pays in their website, they collect the money and then pay with their own credit card. Delta refunded the money to their credit card. I have every evidence including refund tracking number, the last 3-4 digits of the credit card number where over $549 was refunded, yet the company claims they are yet to receive the refund. And then refused to respond to my email request for a refund and there is no way to speak to anybody as their phone was purposely set up not to let customer's calls go through. Even when one manages to go beyond those robo-messages in order to speak to a customer service agent, you can hold unend and the system ends the calls no matter how many times you try. If there is a way to give a minus 5 rating, I would give it

I booked with fareboom 2 international tickets. 2 days later, i noticed my husband's name was misspeled, the last letter of his first name was missing.
Contacted Fareboom via email and the answer was that kind of misspeling is ecceptable, and it should be eccepted by the airlines, but also it is a subject to the airline if they will eccepted. I asked for the name to be corrected and the answer was, You need to pay $100.00 name change fee and we will request it to Lufthanza, hopefully, they approve it.
I did not aggree to pay before the problem is fixed, thwre were several emails back and forth. In a meantime i contacted lufthhanza costemer service and i was advise to aggree to pay $25.00 and no more. A note was placed on my itinerary from lufthanza agent, then fareboom stated that they have diferrent rules and fees, so they decreased the amount to $75.00 and to be payd once the name is fixed.
I atorized them to charge me $75 after they change the name, but they came with diferrent solution. Now, they will cancel my thicket, reissue a new one but i need to pay the diferrence on the airfair and some "other fees that may apply." I asked, what is the total that is due, and that was my last email, they never responded back.
I regret i was purchacing tickets with fareboom, i hope more people read the reviews before they decide to use them.
Very unprofesional customer service and not loyal to people.
They should close their business!

We purchased tickets for our family to go overseas. It was the first time for us to use FareBoom. We have been traveling for 20 years in several parts of the world. Well, this year Covid-19 hit. So, you all know, our flights were cancelled. We had purchased the tickets in February, before the pandemic became a thing. So, they told us not to worry, and they discouraged us from getting the money back because it would take up to 6 to 12 months for the refund to go through. We said we would like to use the free change of tickets, and made sure it was all free, FareBoom said it was. We kept contacting them, asking them if there was any available flights. But there were still restrictions and flying bans. Finally, we saw that the flights bans were lifted, and we contacted FareBoom asking them to use a different date. They checked and said we had to pay a charge because the fares were NOW higher. We told them we could change the tickets for free because of Covid-19 (we are victims, we did not change the tickets). They said the "free" was referred to the "Dates changing", not for the fares difference. Well, If we were NEVER able to find flights because they were not flying, how do I keep those fares? It was not our idea to change the tickets. Anyway, we decided to ask them for a refund. They told us: "you will be charged $75 per ticket, because we are small family owned business, and we will lose the commission". Dear FareBoom, we are a family that does not make so much money, and have children to feed, yet you are holding our money. So, they actually stopped answering the phones, and answer only by emails every 2 or 3 days, making it even worse Since tickets are surging even more.
So, recap:
1) It was not our mistake for changing the tickets
2) Government issued a free change (not honored by FareBoom)
3) Government issued a money back if we do not agree with the offer the airlines makes (not honored by FareBoom)
4) They do not answer the phone anymore, only emails making it hard to cooperate.

PS
Many friends that travel a lot like us told us that their airlines and ticketing companies send them money back in no time. So, FareBoom is different. We just went ahead and contacted the Department of Transportations, since they wrote an article in April saying that if we were effected by the covid-19, we are to get our money back.