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Farfetch has a rating of 2.0 stars from 1,815 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Farfetch most frequently mention customer service, credit card, and wrong size problems. Farfetch ranks 288th among Designer Clothes sites.
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Excellent service! Thank you very to everyone with whom we got in contact to place our purchase order. The customer service was highly professional and resolved all the issues we had and we received our clutch we ordered by Alexander McQueen
This has been the worst customer service experience I've ever had. I purchased a pair of glasses and had expensive lenses (worth €500) fitted. Shortly after, the arm of the glasses broke due to a manufacturing defect. Despite admitting the defect, Farfetch refused to reimburse me. They demanded that I return the glasses, even though I explained that I had spent €500 on custom lenses. The representative told me I wouldn't get a refund unless I returned the glasses and that my issue didn't matter because it was 'against their policy.' I am now facing a €900 loss (€500 for the lenses + €400 for the glasses). Their service is absolutely unacceptable.
Farfetch delivered a wrong size of my order, please let it contact me asap. My email is *******@gmail.com. By the way, DHL has high efficiency on delivery.
Easy to purchase from, no issues with sizing/colour or price/freight, and goods always arrive promptly (considering I live in the most isolated city on the planet!)
This is my 3rd time using farfetch. They have the best designs and good prices. Shipping is fast. Everything comes very well packed. Truly recommend it!
Great website and merchandise, straightforward returns process. I love having access to multiple smaller retailers rather than just relying upon the big-name luxury internet retailers.
Great website- I was able to buy hard-to-find sneakers overseas & the international delivery was amazingly quick. Had them in 2 days. Very impressive!!
Its so easy to purchase the beautiful items on farfetch with easy return if not suitable
You should be very proud of yourselves having a wonderful company
Horrible customer service... said they were working to find a return package but would not give me information on who they contacted at the return drop off location. Will never buy from them again.
Dear Richard,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you experienced issues with arranging a return.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
I bought LV bag from them and when i asked for exchange or refund they refused! The prices also here is too expensive then the other shops! Don't buy trust me not worth
Most of my orders arrive in 3 days. Good variety of items to choose from. Often has promotions with great deals. Definitely will continue shopping here!
Excellent selection of top brand name fashion and accessories. Website is easy to navigate. Very quick delivery service. I would continue to use this site.
Good shopping experience, various kind of products provided with great after sales service that reply my enquiries promptly and time to time follow up
Farfetch has always delivered amazingly fast, even during holiday rush season.
Products are the best quality and I've never been disappointed by the product or service.
I'm more of an Asian-fit. Therefore, there is always that chance whereby clothes purchased overseas (especially online) do not fit me. I'm glad I can have my order changed or refunded. Thanks!
Hello Alvin,
Thank you so much for taking the time to share your comments with us! We look forward to providing you with the same positive shopping experiences in the future.
Should you ever need help with a future order, please feel free to send an email to customerservice@farfetch.com. We are always happy to assist you with any questions or concerns.
Warm Regards,
Farfetch
Payment process was easy.
The product I ordered shipped immediately and was received within 5 days.
This website is a wonderful, pleasant source for unique fashionable finds.
Its hard to believe but Farfetch could send you a letter in... russian! Bingo! The service is so poor and tantalizing that better don't even try to order something from them
Dear Andrew,
Thank you for taking the time to share your feedback. Based on the information you've provided, there seems to have been a technical error with the automated emails you were receiving. Our customer service team is more than happy to look into this and any other issues so if you haven't done so already, please send an email to customerservice@farfetch.com.
Warm Regards,
Farfetch
Love farfetch! They always have the stuff I can Never find anywhere else, their edit is so unique. Have made multiple purchases now and a few returns with no issues. Would highly recommend.
Already charged from my card, and my package is arrived, eventually I didn't receive, it's been cancelled, without any reasonable response. Very bad experience!
Dear Shingo,
Thank you very much for taking the time to provide us with your feedback. We are so sorry to hear that you are not entirely satisfied with your shopping experience. If you need help with any unresolved issues, please feel free to send an email to customeroutreach@farfetch.com at any time. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
DO NOT ORDER FROM THIS SITE... THEY WILL TAKE YOUR MONEY AND NOT HAVE THE ITEM YOU ORDERED! Absolutely insane when you are spending thousands of dollars on brands such as Armani, Versace, McQueen, Givenchy! I placed an order and farfetched.com debited my debit card before I could blink, literally seconds, then a few hours later I get an email saying the item "is no longer in stock". When I called customer service, their excuse is that they deal with boutiques and "this happens all the time and is really not our fault". I can't wait to see how long it takes for my account to be refunded. I should have read all of these negative reports before purchasing anything from this site. One this is for sure though, their site is quite appropriately named... Farfetched!
Dear J R,
Thank you for getting in touch with us.
We are truly sorry to hear that your first experience with us was not a positive one. While we try our best to ensure our online stock is up to date all times, due to the nature of the business, although it is not often, occasionally items becomes sold out in the boutique while we receive our order online.
However we apologise that you were advised " this happens all the time and is really not our fault ". We can reassure you that it is not the way we approach this particular matter. We are working hard to ensure we decrease the chance of this happening and when it does, we notify the customer as soon as possible while offering a small compensation.
As for your debit card being charged straight away, this is something we cannot control as usually that is just the nature of debit card. Unlike credit cards, payments using a debit card are immediately transferred from the card holder's designated bank account, instead of money being paid at a later date. We hope this offers some explanation.
Once again, we sincerely apologise that your first order was sold out on this occasion.
I had a great time shopping with farfetch as usual, it was fast actually and easy knowing where is my order and in which destination is. Thank you for being the best
I did my first buy from Farfetch and everything rolled perfect.
I am sure that I will come back to you shortly with a new order.
Continue the good job guys
Tried to call their customer service 4 times but no one answer the calls! Wonder if I really did make a purchase would there be anyone ship the products to me!
Hi Agnes, sorry to hear you were having trouble getting in touch with us. You can reach us here > +44 (0) 20 3510 0670 (available Monday-Friday, 9am to 4am GMT and Saturday-Sunday 9am - 1.30am GMT). If one of our customer service representatives is unavailable to take your call please leave a message and someone on the team will get back to you as soon as possible. Thanks, Farfetch.
Terrible... would NEVER use again, purchased a pair of shoes for £460 and the box came held together by sellotape and already been sent out before and returned. DO NOT BUY VALENTINO SHOES FROM this company. When asked about what they will do about it (2 weeks later) they offered me an insulting offer of compensation.
I'm really impressed with the Farfetch app easy purchase easy return process. This was my first time to order and I guarantee it won't be the last. Thank you agin
We have over 2,000 designers to choose from, all with fast delivery and an easy checkout. Designer clothes, shoes, bags & accessories from all over the world.
Dear Jie,
Thank you very much for taking the time to provide us with your feedback. We are disappointed to hear that your order did not arrive as expected. We see that our Customer Service team has assisted you but if you need any more help, you may contact us directly at customeroutreach@farfetch.com.
Warm Regards,
Farfetch