Farfetch

WORST Customer service ever! I have been waiting for my refund on a item I returned over 6 weeks ago. It has been at customs since March 7th and Joana at farfetch has done nothing on her part to help. She has avoided handling the situation. So far I am out of $ 400. As a owner of a boutique myself I am lost for words. I would never have a customer waiting this long. No matter how tempting a item is. DO NOT order from this site. They are the most disorganized company I have ever purchased from.As of now I am still waiting for my $. I see why they only take emails. Because they would get a ear full from very unhappy customers.if there were a no star rating that is what they would deserve. THE WORST!
I would appreciate it if anyone else at farfetch is more helpful. That I get a email or call. You can find out who I am from Joana she should know me considering I have contacted her a dozen of times about this matter.And now I am getting a automated response..

TBH this is my first time to write such negative review about shopping platform. I placed my order two days ago and I've been told it's canceled because of out of stock. But it is still in stock when I checked back. The thing is price went higher. I do not think it make any sense to notify customers that my item is out of stock after I placed my order with completing payment. Making money in such way only gives me a reason to not spend single $ on this website.

Deleted the app and will never come back.

No words for just how horrible the customer care is.
1. hold time on the phone in excess of 45-60 minutes
2. Told they will call you back with information and no follow thru
3. Beyond difficult to have credit issued for item successfully returned within the time guidelines
4. The associate on the phone could not have been less interested in successfully removing the issue of credit issued finally had to file dispute with CC for the credit HORRIBLE! AVOID FARFETCH.

Just curious as to why shipping is $10 on checkout but as soon as I put in my 10% off first order promo code the shipping price jumps to $30? I then remove the promo code and shipping is back to $10. What exactly are you trying to pull Farfetch?

Not a good start for a potential customer. I didn't even get passed checkout to realise that you are SCAMMERS.

Reading other reviews, I was worried my return wouldn't go well and I wouldn't get a refund. Their international shipping with DHL is easy and they ship duties paid already so I won't be surprised with any other fees. You don't get shipping refunded, but the price you paid for the item is refunded. Easy refunds. Nothing to worry about.

From Canada

I am from the US and was looking around for Valentino Rockstuds. They are usually sold out in my area. I stumbled upon Farfetch through a google search. I was very skeptical of the cheap price and reviews I seen but I was willing to take the risk. I ordered a pair of the matte blush color, which I can't even find in the US. I got a free shipping promotion and my total price that included duty taxes was only $706! That's a couple hundred dollar discount, not including taxes I would have to pay. I received my package in 3 days from purchase, which is unbelievable! It came all the way from Paris, France from Biondini Boutique. Shoes were gorgeous, authentic and brand new! I am going to refer all my shoe lovers to Farfetch. It was such an easy, no headache transaction. It seems like a lot of the negative reviews has to do with customer service and I can't rate that because I didn't need to contact them. This review is solely on my purchase and item.

Ive purchased returned and puchased again. And farfetch makes it easy everytime! Ive bought shirts, flip flops, jackets etc and the shipping is what i love the most. Your items come across the seas within a week!

Don't buy anything here, it is a waste of money. The products are probably fake, because the quality is so bad. The rhinestones of a €487 shirt fell off after wearing it TWICE. I've seen AliExpress products that were better quality.

Received the wrong item so returned it for a refund after they could not offer to send me the correct item. After multiple calls, they are now claiming the item i sent back was not what they sent and they cannot give me a refund. Hoping paypal can help me get my money back from these scammers

Farfetch has the worst customer service ever. If your new shoes are too big for you, and you need to complete a return, It is never going to happen actually, because, Farfetch workers are careless about your problem, and will do everything for your return never being complete.

The slides are decent i feel as though if i pay over 100$ for slides it should feel and appear as such the logo on the slides is cheaply made you can see where the print didnt full cover the sides and they are very widely made at the top other than that they are cute

Losing all the protective paper for the chain of bag. Tiny dirt on white color leather surface couldn't be clean. The worst packing I ever shopped online especially a branded product.
Only a dust bag to protect the bag and shipped with a super over size carton box. Imagine the bag was colliding all the times in the box during the delivery. Unbelievable for a AUD 3780 product.

Bought a pair of shoes shipped from Europe. The shoes were displayed items since the right shoe was obviously looser than the left shoe. I paid over hundred dollars on the shoes with us$25 on shipping. Was very disappointed about the purchase. I would not recommend buying from them since all merchandises are shipped from third parties retailers. Farfetch would never be able to exam the quality of the merchandise.

I have placed my order and for next couple of days there was no update
Tried to call customer service it took 45min on two occasions for someone to answer
No help whatsoever. I was told in a rude manner I will not get my order on time and that's it.
4 days after still processing order and no news or update. First and last time using this website. Avoid

They are sooo rude and dishonest. I returned something only because it didn't fit within their return guidelines and they are saying they will only give me store credit. When you pay so much for an item it is ridiculous to only get a store credit. With no phone number and overseas its a scam. I'd rather pay more and get it from a reputable store - buyers beware!

I had an idea of what I was looking for and I found it on the list at Farfetched. The blazers that the brand I like makes just happen to be a perfect fit to me. The blazer was rapidly delivered. For this blazer I would give Farfetched 6 stars.

I ordered 2 dresses. Only one of the dresses was delivered. The shipping label, packing slip and everything showed 2 dresses, but the package only had one dress. This is a $750 dress that I was charged for, and never received. I've been in contact with farfetch for 3 months, every time I call they say they're reviewing with the company and will get back to me within 24-48 hours. They do not get back to me, I have to call and it's the same story. I demand my money back. I don't know what else I'm supposed to do. Stay away from this company. This is a fraudulent company.

About the products, I don't have a point. I ordered on the 22nd of February. Now on the 9nd of March, I haven't received the package yet.
I am very disappointed not because of that.
When I tried to contact them, they replied to me with excuses only and they didn't take any responsibility as a company. I was waiting for a gift for my girlfriend's birthday and in the end it won't come on time.
They talked about understanding the situation. Their understanding;
Find another less-risking site!

Bought moncler long sleeve for a birthday present not been tried on but was perfectly wrapped was so nice and also I couldn't find this one and colour anywhere have always been looking on the site it's great will be shopping more often you seem like a great company cloths are so nice too

The bag had been stuck in Italy for 5 days and no one of you noticed, until I told your customer services. I was told by DHL that the sender side had ignored the declaration form sent by DHL, and that's the only reason of the delay. I can't imagine if other customers would face the same tragedy as mine.

Very good services and fast delivery! I bought a pair of Versace Chain Reaction for men.
Also the price was very good and I received the product in 3 days.
The shipping cost is a little bit expensive.

I ordered Grey Joshua Sanders sneakers for $198. And got Brown one ($168). I asked to change they said they don't have grey, but they will give me 10% discount for Brown.
I said that even with 10% discount Brown are cheaper. So I was offered to place an order in another color.
I asked for Red. They responded me after 3 days. They said we can't change it for red. Sorry. WTF?
And I was watching how prices jump from low to high in one moment. I wish I never had business with such shady sellers.

The service is excellent and the customer service actually replied to me regarding my concern. The shipping is fast there is a huge selection available to choose from. However, i just wish you had a gift wrapping option with a personalized gift card.