Farfetch

I received the wrong item a couple weeks ago from Farfetch.com, the customer service Agent by the name of the Daniah K. Was rudest person I have ever spoke with the supervisor by the name of Shawn Bradford was a b i t c h giving me attitude. I spent 7,000 on my order for this service. NEVER shopping with them again!

Ordered a dress and a pair of shoes. At the end dress was not available and shoe were dirty and marked. Shoes were over 1000 usd and they were dirty and scuffed?!
Horrible customer service, I felt like i was talking to myself. E-mailed the customer service and did not get anywhere. I should not be charged for shipping customers and duties if the product was faulty.

Love everything about it, I just love to be notifie about certain brands when it arrived. Like a notification via email. Coz sometimes it finishes fast. I would like more sneakers, limited ones. Exclusively, pre ordering before all the people. Discount for sure. Its nice to be VIP in your account.

All the best
Fahad

If there is a ZERO star option I would've selected that. Purchased two items from them, one of which arrived substantially late, and the other, arrived with only an EMPTY box, that is right, an EMPTY box without actual item. How ridiculous!? The most disgusting online shopping experiences ever. After contacting their customer service, they are STILL investigating after weeks! LOL, stay away from this scam site!

They changed pricing policy and instead of showing prices in Euro as it was before, are now showing in my local currency and with a reiddiculus convertion fee which is almost 10% worse than if convertion to Euro would be done by my bank which means that for items worth 1000 Euro in my basket I have to pay the equivalent of 1100 Euro in my currency (!).

Guess what, even when all items in my basket come from Italy, France and Germany (so the prices are natively in Euro) and my card is in Euro, I still can not pay in Euro, they won't let changing currency. Isn't this a discrimination? They found a new way to make extra profit, converting currencies.

It's better to shop directly from boutiques.

I have bought a pair of nike air max 90, it wasn't specified if the model is for women or men so i called the customer service and they said it was for men hence i bought a size smaller. When arrived i found out the model was for women, the shoes were way too small and now the size i need is not available anymore.

I was given shoes that were damaged and the suede was damaged and dirty. I hope the boutique that gave me these shoes is removed from the farfetch team as the condition the shoes were given to me are in no way acceptable as brand new.

Purchased Paris Texas mules as a birthday present - size was way off despite claiming similar size to Jimmy Choo / Louboutin. Called to request a return / replacement as outside of 14 day return period and zero flexibility offered. Manager simply re-stated their policy and was not willing to consider any additional effort to contact Paris Texas to replace the show. Return request was a month after delivery but with all the challenges of COVID no concern / flexibility shown - compare these guys with pret-a-porter and they are a very distant second. Will never consider purchasing again

I can't believe it. I got the best price ever, ordered it on Sunday and it shipped from Italy arriving USA Thursday.
I just love the Tote and color.
Suggest the merchandise (tote, purse, etc) be sealed in plastic inside the box in case it gets wet when DHL drops the box at front door in the rain.

Purchased a 1780$ CAD bag in beginning of Dec, leather received with strong chemical smell, along with a rip on the leather, almost suspected the bag to be a fake, thus it was returned the next day. I checks the return tracking every day, in 4 days, the bouquet stocked my returned bag back with a higher price! Now it's been almost a month, STILL NO REFUND. Contacting customer service does not help at all! Considering me spending 1780$ to warn everyone to stay away from the site.
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UPDATE Date Dec 30,15
Nikki from Farfetch contacted me after my above 1 star review, and was able to initiate my refund for me. For this, I am very happy, thus I have change this review to a 4 star. Thank you, Nikki!

Your company ruined my Fiancé's birthday, sent me the wrong item, and took 6 days to tell me they still couldn't find out what was happening. Your customer service is deplorable and then my fiancé walked in the house while I'm on the phone trying to get his order fixed after your company sent the wrong item. Then you offer me 20% off for ruining his birthday present... Worst customer service ever. Never ordering from you again.

I ordered a philipp plein sweatshirt before that if i send any question they were helpful when i buy it no body answer me. They ask from me to pay 126$ taxes and duties and they mention before that taxes and duties are included i tried to call from 4 days no body answer i sent 4 mails no answer.

Farfetch used to be the site to go to get better prices than the stores in the US. They since have increased all their prices to match the prices of the stores in the US. I would rather give my business to all US based stores where you would definitely get better service.

As it says on the tin. My order was delivered swiftly and emailed to track the order. The service was good and the order was delivered quickly and tha packaging was environmentally friendly with an option to recycle the packaging

The shoe came with a red spot on the shoelace a black spot on the front of the shoe and the letter A came of on the back. And this is supposed to be a new shoe with quality. This was very disappointing! And I am still waiting on my refund!

The company canceled my order and no notification was sent, no one contacted me. The site has our email, cell number, but the company didn't even bother. When I called the customer service, I got some kind of absurd explanation. I was told that email was wrong and that is why the order was canceled. What kind of moronic explanation. Never use this company.

I trusted the size recommendation cuz I know depending on brands and designs sizes may differ and had to waste my 20 dollars on shipping. Thats why I ordered xl instead if L which I normally choose for my size. But whay I received was a enormous t-shirt which I can never wear and when I contacted the business all they mentioned was there nothing they can help and I should have followed by the standard sizing. Well I guess it might follow the companies policies but I do think it wasnt the best service you could have provide to a customer who believed in the websites recommendation.

Farfetch is scam. Check Adidas NMD R1 sneakers on sale from 570 with 60% off for 200. Are you $#*!ing kidding me? Check the Adidas site for the same shoes... go ahead check right now. Adidas is selling the same exact sneakers on their website for 89,97! They do this with all apparel. Fake sales. F**k you farfetch!

I bought a pair of shoes at farfetch.com. I tried the shoes 1 min
At home, then put them back into the box because they were too large and
Returned them to get a refund (their website say you may return the items
And get a full refund within 14 days). Unfortunately, they refused to
Refund me because they said I wore the shoes… Seriously? The shoes are
Brand new. There is not a single mark on the
Shoes, the soles are still perfect, and most of all, the huge tag is still
Attached to the shoes. Are they trying to say I wore the shoes outside,
With that huge tag on it? The funny thing is that on the huge tag, it
Reads "please note we will only accept returns if this label remains
Attached to the product". Well… The label is still on the shoes because I have
Never worn them, so why did they refuse to refund me? BEWARE and AVOID.

After three years and thousands of dollars, Im done with this dying company. Over the last three months Ive spoken to six different incompetent customer service agents, none of whom took one ounce of pride in their jobs. Misinformation, outright lies and total disorganization. The story is long because Ive run into multiple problems with Farfetch in recent monthsa security failure that held my account hostage for two weeks, failure to send me a return label, failure to honor a promo code sent to me as an apology, app errors and morebut I wont go into detail. All you need to know is this: This is not a safe digital space to use your credit card info and you cannot rely on the useless customer service team to support Farfetchs complex business model. This was once my favorite destination for online retail. It has deteriorated badly. Shop at your own risk.

Im so happy about buying self-portrait here! Size quality- super great.The shiping was so fast, i cant believe. Thought send package to swiss shoul take more time than 2 days. In so exited and thankfull.

Greta

Can't imagine anyone not liking Farfetch. Great clothing, amazing prices on sale items, arrives at my door in 2 days, and return process couldn't be easier. Had only one problem when an expensive Fornasetti chair was help up in customs (only time this happened out of many purchases) and it wouldn't arrive in time for Christmas. They arranged to send it back and I got my refund immediately. I have to return a lot of stuff only because of varying international sizes, but it's never been a problem getting a refund. I am extremely happy with all the clothing I've gotten at great prices.

I purchased a $495 (before taxes) Balmain shirt and received an empty sealed envelope. I immediately went back to the Fedex driver to show them the empty package and was asked to file a claim. Fedex redirects me to Farfetch. Now 2 weeks later I am told the case is closed - "
" After carefully reviewing your order, we're sorry to say we're unable to issue a refund. We can confirm our partner included your item in the package you received. We also checked the weight of the package when it was dispatched, as well as at the time of delivery.
Both recorded weights were the same, which shows wasn't tampered with before or during delivery.
Thanks for your understanding.

Best,
Chyna T.
Customer Service Advisor
www.farfetch.com"